6 ways to deliver more engaging training

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6  Ways  to  Deliver  More  Engaging  Training  

Tom  Maso6o  Vice  President  &  GM  Virtual  Learning  Solu=ons  tom.maso@o@on24.com    

6  Ways  to  Deliver  More  Engaging  Training  

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1   Offer  interac=ve  webinar-­‐based  virtual  classrooms  

2   Use  virtual  environments  to  centralize  your  training  content  

3   Deliver  “consumer-­‐like”  virtual  experiences  

4   Engage  with  virtual  interac=vity  &  networking

5   Teach  your  employees  by  playing  games  

6   Elevate  new  hire  onboarding  with  a  virtual  experience  

What  is  your  primary  training  focus?    

•  New  hire  onboarding  •  Sales  enablement  

•  Partner  training  /  recruitment  

•  Leadership  development  

•  General  employee  training  

•  Other    

Poll  (select  all  that  apply)    

Tac=c  #1:  Webinar-­‐Based  Virtual  Classrooms  

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Challenge:    In-­‐person  training  is  expensive  

Sodexo    $1.4  Million  Annually  

PwC  $1  Million  /  Training  Event  

Houghton  Mifflin  $500,000  /  SKO  

Deliver  live  webinar-­‐based  training  sessions  to  your  target  audiences.    The  size  of  your  virtual  classrooms  can  range  from  25  to  10,000.  

Replace  travel  with  webinar-­‐based  training  

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“Simulated  live”  webinars  allow  instructors  to  op=mize  =me  by  pre-­‐recording  training  and  delivering  them  as  live  courses.  

Increase  instructor  produc=vity  with  “simu-­‐live”  

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“User  control”  allows  learners  to  rearrange  the  interface  to  best  meet  their  preferences  and  learning  style.  

Engage  with  personalized  user  experience  

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•  Instructor  bios  •  Q&A  •  Resources  (course  &  post  work)  •  Feedback  surveys  •  Social  networking  •  Group  chat  •  Wikipedia  (unfamiliar  terms)  

•  Tests  (automated  correc=on)  

•  Idea  storming  

•  Chaptering  •  Blogs  /  RSS  feeds  •  Breakout  sessions  

Engage  learners  with  interac=ve  training  features  

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Tac=c  #2:  Centralize  your  training  content  

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Challenge  #1:    Mul=ple  Training  Repositories  

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Corporate  LMS  

Shared  Drives  

SharePoint  &  Intranet  3rd  Party  Databases  

CMS  Plagorms  

KM  Systems  

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Challenge  #2:    Learner  Abandonment  

Learner  goes  to  the  LMS  

Forgot  password  

Abandon  

Searches  email  for  password  

1 3Logs  back  into  

LMS  

4

2

Tries  to  find    course  in  LMS  

Abandon  

Reviews  course  requirements  

6No=ces  pre-­‐work  

is  required  

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Tries  to  find  pre-­‐work  in  SharePoint  

Abandon  

8

Finishes  pre-­‐work  &  starts  course  

9Contacts  IT  help  desk  to  fix  issue  

11  Has  technical  

issue  

Abandon  

10  Completes  course  &  passes  test  

12  

Centralize  for  more  accessible  and  intui=ve  process  

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Corporate  LMS  

Websites  &  Blogs  

SharePoint  

3rd  Party  Databases  

Social  Media  

CMS  Plagorms  

Content  Sources  

Virtual  Learning  Environment  

Core  Part  of  Virtual  Training  Technology  Stack  

19  

Administra0on  &  Repor0ng  

Corporate  Learning  Management  System  

Training  Content  LMS-­‐Based  Courses  &  Assessments  

…

User  Authen0ca0on  (SAML  /  SSO)  

Learning  User  Experience  

Virtual  Learning    Environment  

Engaging  &  Interac=ve  User  Experiences  

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One-­‐Stop  Training  Delivery  Environment  Self-­‐paced  study  

Live  training  and  CPE  webinars  Networking  &  collabora=on  

Coaching  &  mentoring  Gamifica=on  

Tac=c  #3:  Deliver  “consumer-­‐like”  experiences  

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Challenge  #1:    Confusing  LMS  Interfaces  

*  Source:  Waters  Case  Study  

Four  of  the  Top  12  LMS  complaints  relate  to  “Usability”  

“The  linear  nature  of  the  LMS  pla7orm  was  not  engaging  enough,  and  even  if  a  salesperson  knew  the  course  he/she  wanted  to  take,  it  

took  several  clicks  to  connect  to  the  specific  learning  modules”*  

•  Consumer  technology  has  spoiled  business  users  

•  Business  learners  now  expect  the  same  kind  of  experiences  at  work  that  they  enjoy  at  home  

•  Consumer-­‐style  expecta=ons  include:  –  Sleek  design  –  Self-­‐service  delivery  –  Social  op=ons  

Challenge  #2:    Consumer  Expecta=ons  

Sleek  Design:  Intui=ve  /  Familiar  Experiences  

Self  Service:    No  Instruc=ons  Required  

Self  Service:  Any=me,  Anywhere,  Any  Device  

Social  Media:    Embed  in  Training  Programs  

Tac=c  #4:  Engage  with  interac=vity  &  networking  

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Engagement  =  Interac=vity  +  Networking  

User  engagement  is  directly  correlated  to  the  level  of  

networking  and  how  interac=ve  learners  are  within  the  learning  

experience  

Interac=vity:    Live  webinars  for  virtual  classrooms  

Interac=vity:    Forums  and  Message  Boards  

Interac=vity:    Idea  genera=on  /  brainstorming  

Interac=vity:    Fun  facts  about  culture,  leadership...    

Networking:    Webcam  chats  with  leadership  &  experts  

Networking:    Virtual  Mentoring  

Networking:    Social  media  &  1:1  chats  

Tac=c  #5:  Teach  By  Playing  Games  

37

*  Source:  Talent  LMS  –  Gamifica=on  Survey  Results  

•  Training  programs  using  gamifica=on  improves  user  engagement  by  60%*  

•  Gamifica=on  enhances  employee  produc=vity  by  43%*  

•  Gamifica=on  provides  clear  training  objec=ves  and  recognizes  learners’  achievements  

•  By  making  learning  seem  more  like  fun,  the  level  of  knowledge  reten=on  is  increased  

The  Value  of  Gamifica=on  

Associate  points  with  learning  ac=vi=es  Contests  can  be  used  to  bring  channel  partners  into  virtual  environments,  

drive  specific  ac=vi=es,  and  encourage  networking.  

Mo=vate  using  giveaways  or  compe==ons  

Foster  peer  mo=va=on  with  team-­‐based  compe==ons  

Engage  learners  with  game  boards  

Use  scavenger  hunts  to  deliver  guided  training  

Capture  a@en=on  with  “entertaining”  cer=ficates  

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Tac=c  #6:  Use  Virtual  to  Elevate  Onboarding  

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•  Employees  with  formal  onboarding  training  are  54%  more  produc=ve  

•  Organiza=ons  with  a  standard  onboarding  process  experience  50%  greater  new  hire  reten=on  

•  Manager  sa=sfac=on  increases  by  20%  when  their  employees  have  formal  onboarding  training  

•  Automa=ng  onboarding  tasks  results  in  18%  greater  achievement  of  employee’s  performance  goals  

The  Onboarding  Opportunity  

*  Source:  The  Onboarding  Sta=s=cs  You  Need  to  Know  

•  Ability  to  showcase  technology  during  the  recruitment  process  plays  a  key  role  in  holding  Millennial  candidates'  a@en=on.  

•  The  tradi=onal  classroom-­‐and-­‐paperwork  approach  to  onboarding  doesn’t  cut  it  with  Millennials.    

•  Millennials  have  grown  up  using  technology,  and  most  are  used  to  more  interac=ve  forms  of  learning.  

Millennials  Driving  Virtual  Onboarding  Environments  

•  Provides  a  consistent  &  engaging  global  onboarding  experience  

•  Reduces  the  cost  of  new  hire  onboarding  by  up  to  90%    

•  Accelerates  new  hires’  =me-­‐to-­‐produc=vity  and  prepares  them  for  success  

•  Helps  new  hires’  assimila=on  by  more  effec=vely  integra=ng  them  socially  and  culturally  

•  Long-­‐term  benefits:  increases  employee  reten=on  by  52%  and  improves  produc=vity  by  60%*  

Value  of  Virtual  Onboarding  

*Bauer,  T.  N.,  Ph.D.  Onboarding  New  Employees:  Maximizing  Success.  (SHRM)  

Case  Study  

Marrio6  Voyage  Virtual  Onboarding  Environment  

New  Hire  Lobby  (US/Canada)  

Global  Training  Center  

Networking  Lounge  

•  Over  900  new  hires  have  completed  the  12-­‐month  onboarding  program  from  37  countries    

•  The  virtual  environment  provides  a  globally  consistent  and  enriching  experience  

•  It  is  exactly  the  type  of  highly  technical,  innova=ve  and  experien=al  learning  requested  by  Millennials  

•  Its  dis=nc=ve  design  has  posi=oned  Marrio@  as  a  global  leader  among  university  students  and  post-­‐collegiate  talent  

Marrio@  Virtual  Onboarding  

Would  you  like  to  learn  more  about  how  leading  companies  are  using  virtual  learning  environments  and  gamifica=on,  and  the  benefits  they  are  achieving?    

A.  Yes  B.  No  

Poll  (select  one)    

Ques=on  &  Answer  

55

Tom  Maso6o  Vice  President  &  GM  Virtual  Learning  Solu=ons  tom.maso@o@on24.com