business analytics for all: bicc a key element to your bi strategy

Business Analytics For All

BA4All - Insights Congress November 12th 2013 Guy Van der Sande

BICC – a key element to your BI strategy

Agenda

• USG – Who are we ?

• BICC – Where are we today ?

• BICC – Where do we come from ?

• BICC – What did you say ?

• BICC – The crucial role of the DWH ?

• BICC – What will be the impact of Big Data ?

• BICC – Is Self Service BI a relief ?

• BICC – What about Mobile BI ?

• BICC – How to deal with visualizations ?

• BICC – How do we do it at USG People ?

• Thank you

USG People – Who are we ?

3 USG Professionals for high quality services and solutions

2 Specialist Staffing for SMEs

1 General Staffing for large volume clients

Start People

Unique

Secretary Plus

Technicum

USG Professionals – Who are we ?

171M€ revenue 2476 employees 907 customers

BICC, Where are we today ?

6%

33%

61%

Don't know

Yes

No

Does your organization have a BI Competence Center ?

Source : Gartner 2012

BICC, Where do we come from ?

Reports using low cost tools

BICC, Where do we come from ?

Reports using low cost tools

Centralized enterprise BI-team

BICC, Where do we come from ?

Reports using low cost tools

Centralized enterprise BI-team

Federated BICC

• Standard BI Architecture • Business/IT driven • Cost effective • Self-service BI reaches it’s top productivity

BICC, Does it impact BI maturity ?

Starter Learner Player Expert Reference

Strategic

Mission Goals

unknown

Support of

functional goals

BI Strategy to

support Mission

Goals

Mission Goals

driven by KPI’s

Bi Strategy and

Mission Goals are

interlinked

Organisation

Individual

Pioneers

Departmental

Project Teams

Corporate BI Track BI Competence

Center

BICC reinforced

with Business

Analysts

Process

Ad-hoc

Reporting

Project team

shares standards

Corporate project

First Dashboards

Dashboards are

common

Trends Analysis

Reporting to keep

ahead of

competitors

Information

No

Consistency,

No Trust

Consistency is

being discussed

Low Trust

Definition of

Information

Meta/Master Data

Management

Data Quality

Data Cleansing

High Trust

Data Stewards

Data is a Corporate

Asset

Technology

Lot of Excel Lots of tools per

department

Corporate choice of

tools

Best Practices

Business

Packages

Self-supporting

Business

Infrastructure

Local

spreadsheets

Departmental

Silos

Centralised

Datawarehouses

Enterprise

Datawarehouse

Service Oriented

Architecture

BICC, What did you say ?

A Business Intelligence Competence Center (BICC) is

a cross-functional organizational team that has

defined tasks, responsibilities, roles and skills for

supporting and promoting the effective use of Business

Intelligence across an organization.

BICC, What did you say ?

BICC, Organization - Business

50%

29%

21%

External

IT

Business

Users 8%

Data Scientist

4%

Business Analyst

9%

Source : Gartner 2012

BICC, Organization - IT

50%

29%

21%

External

IT

Business

Solutions Architect 2%

Project Manager

10%

Technical Specialists

19%

Source : Gartner 2012

BICC, Organization - External

50%

29%

21%

External

IT

Business

Database specialists

6%

Professional Services

42%

Source : Gartner 2012

BICC, What did you say ?

BICC, Tasks – Corporate BI Strategy

€

BICC, Tasks – Data Management Strategy

BICC, Tasks – Education and support

BICC Business

IT

BICC, What did you say ?

BICC Leader

Business

Analytical

Technical

Business

Analyst

Business

Analytical Technical

Technical

Advisor

Business

Analytical

Technical

Data

Steward

Business

Analytical Technical

Data Quality

Analyst

Business

Analytical Technical

Data

Scientist

Business

Analytical Technical

BICC, Skills and roles

BICC, What did you say ?

BICC, Risks ?

CIO

Development BICC Infra

CFO

Controlling BICC

CMO

Marketing BICC

COO

Building Production Design

BICC

Sponsorship should be on CxO-level

BICC, Risks ?

Lack of skills Too much IT

Limited business buy-in Conflicting priorities

BICC, The crucial role of the DWH ?

BICC, What is the impact of Big Data ?

BICC, What about mobile BI ?

BICC, Is Self Service BI a relief ?

BICC, How to deal with visualizations ?

BICC, How do we do it at USG People ?

SSC-BI

Business

Analysis &

Control

Business

Analysis

StartPeople

BICC

Business

Relationship

managers

Senior

Controllers

Extended

BICC

BICC, How do we do it at USG People ?

• Second line

• User management reporting environmnet

• Support BA & C with setup analysis and

reports

• Changes reporting environment

• First Line

• Setup analysis and reports

• Setup functional analysis cubes

BICC

• Overall management source

systems CR’s with impact on

reporting

• Follow up CR’s on source

systems requested by BICC

• Clarification CR’s

• Support general

managers

Extended

BICC

SSC-BI

BA & C

Senior

Controllers

BRM

Thank You

BI@USGICT.be

http://www.linkedin.com/company/usgprofessionalsbe

+32 3 231 94 84 www.usgict.be

https://www.facebook.com/usgictbe