carrman case study of a body shop application

Project Bodyshop Management (CARRMAN)

CARRMAN Case Study

รู�ป บรู�ษั�ท General Motors 3

Software Engineering & Service (SES) is an outsourced developer to

General Motors, one of the largest worldwide car dealers.

Client

CARRMAN Case Study

Insurer

Dealer

Driver

Car Owner

Information

Service Center

Problem

General software for bodyshop management has limitations for all concerned parties to exchange their information on an open-system basis, and to generate those reports of it in accuracy promptly.

CARRMAN Case Study

Solutions

Completeness: All functionalities to support day-to-day process are to be made prompt in system.

Open-System: To enable exchange of information

User-Friendly: To enable multi-lingual use on Microsoft Windows graphical user interface.

CARRMAN Case Study

Objectives and Technical Summary

► Customer management i.e. standard data, analysis criteria and administrative information

CARRMAN Case Study

Objectives and Technical Summary

► Vehicle management i.e. owner, user, driver and dealership

CARRMAN Case Study

► Damage files i.e. damage description/reports, insurance details, condition, image, repair follow-up, parts order management, profitability analysis, etc..

Objectives and Technical Summary

CARRMAN Case Study

Objectives and Technical Summary

► Follow-up of surveyors

CARRMAN Case Study

Objectives and Technical Summary

► Scanning all kinds of documents

CARRMAN Case Study

Objectives and Technical Summary

► Communications logging i.e. mails faxes, phonecalls

CARRMAN Case Study

Objectives and Technical Summary

► Capacity planning on task level (graphical tool)

CARRMAN Case Study

Objectives and Technical Summary

► Pre and post-calculation at different levels

CARRMAN Case Study

Objectives and Technical Summary

► Activity and productivity analysis of shopfloor

CARRMAN Case Study

Objectives and Technical Summary

► Invoicing

CARRMAN Case Study

All parties i.e. owners, insurers, drivers and dealers can now exchange their information of repaired vehicles.

All operations are made to run efficiently and thoroughly.

Conclusion

CARRMAN Case Study

All parties i.e. owners, insurers, drivers and dealers can now exchange their information of repaired vehicles.

All operations are made to run efficiently and thoroughly.

Conclusion

CARRMAN Case Study

Visual Basic 6.0 Visual Basic.net

Microsoft SQL server Crystal Report

Technologies Applied

CARRMAN Case Study