client training: how recruiters can leverage glassdoor in interviews

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Client  Training

How  Recruiters  Can  Leverage  Glassdoor  in  Interviews

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Webinar  Tips  for  Attendees

• You  can  connect  to  audio  using  your  computer’s  microphone  and  speakers.  

• Or,  you  may  select  “Use  Telephone”  after  joining  the  Webinar.

• All  lines  will  be  muted  to  avoid  background  noise.

• You  can  ask  questions  at  any  time  by  typing  them  into  the  Questions  Pane.

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Kelly  PayneDirector  of  Client  Services  at  Glassdoor

kelly.payne@Glassdoor.com@kelly_payne22

Featured  Speaker

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#GDChat

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Agenda• How  to  collect,  export  and  summarize  Glassdoor  interview  data  on  your  company

• Ways  recruiters  can  turn  interview  feedback  into  hiring  process  improvements

• How  to  confidently  address  job  candidates'  concerns  head-­on   in  interviews

Confidential   and   Proprietary  ©  Glassdoor,   Inc.   2008-­2015 #GDChat

How  can  you  use  Glassdoor  for  interview  data?

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Understand  Candidates’  Values  

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Differentiate  Yourself  with  Glassdoor  Data

Share  the  love!

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Prepare  to  Address  Pros  and  Cons

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Use  Glassdoor  Reviews  to  Explain  What  to  Expect

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Export  Your  Interview  Data

⏎

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Sort  By  Location

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Notify  Your  Exec  Team  &  Conduct  Interview  Trainings

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How  can  you  turn  interview  feedback  into  hiring  process  

improvements?  

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What  are  candidates  seeing?

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Respond  to  Feedback

of  Best  Places  to  Work  winning  companies  said  that  they  respond  to  reviews  on  Glassdoor.  

55%

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Yelp  Interview  Stats  Example

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How  can  you  address  candidates’  concerns  head  on  in  interviews?  

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Handling  a  negative  review…

I  saw  this  review……and  I’m  concerned.

Candidate Recruiter

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Reviews  Are  Good  for  Business!

of  consumers  trust  reviews  morewhen  they  see  both  good  and  bad  reviews.

95%

Confidential   and   Proprietary  ©  Glassdoor,   Inc.   2008-­2015 #GDChat

Handling  a  negative  review…

Tips  when  responding:

-­ Address  their  concern  head  on:  “I  completely  understand  why  you’d  be  concerned,  I  would  be  too…”

-­ Put  the  candidate  at  ease: “We  encourage  transparency  and    work  with  Glassdoor  closely  to  monitor  and  address  these  concerns  internally   immediately”

-­ Support  your  cause  (use  stats): “In  fact,  Yelp  employees  have  ranked  Yelp  28%  higher  in  culture  &  values  than  the  average  company  on  Glassdoor”

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Nobody  Is  Perfect

BAD  REVIEWS  PROVIDE  THE  OPPORTUNITY  FOR  AUTHENTICITY

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Questions?Kelly  Payne

kelly.payne@glassdoor.com@kelly_payne22