communication strategies for organizational success

Communication Strategies for Organizational Success

June 13, 2012Amy Wartham, Director of Corporate Training

“The single biggest problem in communication is the illusion that it has taken place.”

~ George Bernard Shaw

When Communicating …

55% is body language 35% is tone of voice

10% is words

Communication has to be a two-way street

Barriers to Communication

• Noise

• Language

• Distance

• Perception

• Ego

So what can I do to be a better communicator?

When Communicating …

55% is body language 35% is tone of voice

10% is words10% is words

When Communicating …

55% is body language

35% is tone of voice35% is tone of voice

10% is words

Basics of Speaking

What we say may not be what people hear!

C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

Basics of Listening

C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

Basics of Listening

Recognize that listening is not simply waiting for your turn

to talk!

While Communicating… remember

55% is body 55% is body languagelanguage

35% is tone of voice

10% is words

C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

Basics of Body Language

• Signs • Gestures• Posture• Eye contact• Movement

C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

Basics of Body Language

Tightly folded arms and crossed feet: Skeptical/defensive*

*This language is also used when the person is feeling cold,

so be cautious with your interpretation.

Chin stroking: Making a decision

Fist on cheek, index finger pointing upward: Listening

with interest

Hands clasped at chin, elbows on table:

Defensive/evaluating

Rubbing hands together:

Excitement/optimism

Hand over mouth: Skepticism, evaluation, or

suppressing deceit

Finally,

Now, go get started!

Amy WarthamDirector of Corporate

TrainingUNC Charlotte704-687-8723

awartham@uncc.edu