consumer protection

Consumer Protection

Act,1986

Who is a Consumer ?

In spite of all Firstly we have discuss about……....

Examples of Consumers are:-

Why we need consumer protection?

Consumer Protection ACT,1986

To Safe the consumers, a act was passed by the government,

General characteristics

The act applies to whole of india expect the state jammu & kashmeer.

It gives some rights to the consumerThis act is based on principle of

compensationProvide cheap & speedy redressal

mechanism Applies on all good and services except

specified in govt. of india notification.

Right to Informatio

nRight to Safety

Right To Choose

Right To Heard

Right to seek

Redresal

Right to Education

Consumer Rights

REQUISTIES OF A COMPLAINT

Who can file a complaint

Where to file a complaint

How to file a complaint

What constitutes a complaint?

Procedure for filing the appeal

FORUM & JURISDICTION

Consumer Disputes Redressal Forums (District

Forum)◦ Claims less than or equal Rs.20 lacs.

Consumer Disputes Redressal Commissions (State Commission)

◦Claim more than Rs.20 lacs & less than Rs.1 crore & appeals.

National Consumer Disputes Redressal Commission (National Commission)

◦Claim equal to Rs.1 crore & appeals

Major federal consumer protection agenciesand their main responsibilities

Federal Trade Commission

Competitive pricing Deceptive trade practices Packaging and labeling Consumer credit disclosure and reporting Online privacy

Food and DrugAdministration

Safety, effectiveness, and labeling of drugs, foods, food additives, cosmetics, and medical devices Standards for radiation exposureToxic chemicals research

Consumer ProductSafety Commission

Safety standards for consumer products Flammable fabrics, hazardous substances, poison prevention packaging

Major federal consumer protection agenciesand their main responsibilities

National HighwayTraffic Safety Administration

Motor vehicle safety standardsAutomobile fuel economy standardsNational uniform speed limitConsumer safeguards for altered odometers

Department of Justice

Fair competition Consumer civil rights

National TransportationSafety Board

Airline safety

Consumer’s Responsibilities

i. Consumer must exercise his rightsii. Do not buy blindlyiii. Filing complaint for the redressal of genuine

greivancesiv. Do not compromise with qualityv. Beware of false advertisementvi. Do not Forget to get Receipts and guranteevii. Do not buy in hurry

Benefit◦ Disposal within 90 days

◦ No adjournment shall ordinarily be granted - Speedy trial

Relief◦ Removal of defects in goods or deficiency in services.

◦ Replacement of defective goods.

◦ Refund against defective goods or deficient services.

◦ Compensation.

◦ Prohibition on sale of hazardous goods.