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HOSPITALITY EXPRESSIONS™ PRESENTS

GREETING STANDARDS FOR

HOSTESS & CAPTAINS

ObjectivosMejorar expresión

Subir nivel de profesionalismo

Mejorar imagen

Mejorar conocimiento y uso de apellido del huésped

EN LA ENTRADAHOSTESS/

CAPTAIN:GUEST: 

GOOD EVENING. WELCOME TO

(RESTAURANT). MAY I HAVE YOUR LAST NAME AND ROOM NUMBER?

YES, BILL AND MARY JONES.

WE’RE IN ROOM 3210.

HOSTESS/CAPTAIN:

GUEST..THANK YOU. AGAIN, WELCOME TO

(RESTAURANT) MR AND MRS JONES. HOW

MANY PEOPLE ARE IN YOUR PARTY?

TWO PLEASE.

Mesa disponible de iNmediato

PLEASE COME WITH (join) ME. ALLOW ME TO PRESENT OUR MENU AND TO MAKE A COUPLE OF RECOMMENDATIONS….

YOUR WAITER THIS EVENING WILL BE ( ) AND MY NAME IS ( ). ENJOY YOUR EVENING AND PLEASE LET ME KNOW IF THERE IS ANYTHING ELSE I CAN DO FOR YOU

Si esta presente mesero…MR JONES,

ALLOW ME TO INTRODUCE

YOU TO HECTOR. HE

WILL BE YOUR WAITER THIS

EVENING

MESA NO DISPONIBLE DE INMEDIATO 

I APOLOGIZE MR AND MRS JONES, WE ARE FULL AT THIS MOMENT. IT WILL BE ABOUT (20-TWENTY) MINUTES FOR A TABLE TO BECOME AVAILABLE. MIGHT I SUGGEST GOING OVER TO THE LOBBY BAR FOR A DRINK WHILE YOU ARE WAITING? I AM GOING TO GIVE YOU A BEEPER AND WILL PAGE YOU WHEN A TABLE IS AVAILABLE. WHERE MIGHT I FIND YOU?

Reservation?.....

OH YES. I SHOW YOU HAVE A RESERVATION FOR EIGHT O’CLOCK. PLEASE COME WITH ME . ALLOW ME TO PRESENT OUR MENU. YOUR WAITER THIS EVENING WILL BE ( ) AND MY NAME IS ( ). ENJOY YOUR EVENING AND PLEASE LET ME KNOW IF THERE IS ANYTHING ELSE I CAN DO FOR YOU

WHERE ARE YOU FROM?

WHAT IS YOUR NAME?

IS THIS YOUR FIRST TIME IN…(MEXICO;VALLARTA;)

PREGUNTAS LIGERAS

HOW LONG ARE YOU STAYING WITH US?

PREGUNTAS LIGERAS

WHEN DID YOU ARRIVE? WHEN DO YOU LEAVE?

WHAT KIND OF ( ) DO YOU LIKE?

PREGUNTAS LIGERAS

DO YOU LIKE ( )?

WHAT ARE YOU GOING TO DO TODAY; TOMORROW?

YOU SHOULD… (VISIT THE MALECON)

ARE YOU CELEBRATING SOMETHING SPECIAL?