customer experience powered by ibm smart process

About Cognizant

12,000+ projects in40 countries………………………. .

Founded in 1994(CTSH, NASDAQ) ……………………….

HeadquartersTeaneck, NJ

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821active customers

………………………………..50+ global operationscenters

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…………………….…………..….….25+ regionalsales offices.

Market capitalizationover $20 billion ………………… ………….

IBM Smarter Process @ CognizantONE OF THE LARGEST SMARTER PROCESS

(IBM BPM & ODM) PRACTICE2100+ trained & certified consultants

MOST EXPERIENCED IBM INTEGRATOR200+ deployments

2015 BEACON AWARD WINNERA preferred global Implementation partner

INVESTED SOLUTION PROVIDER12+ solutions across industries, 25+ accelerators

Customer Experience Emotion Management

WOW Moments

Technology Innovation

Operational Model

Reinvent

Transform Customer Experience – Transform Industry

23.9 Bn to 180.2 Bn during 2003-13Borders went bankrupt

1.5 Bn to 21.7 Bn during 2003-13Blockbuster went bankrupt

0 Bn to 132 Bn during 2003-13MySpace: 0.58 Bn to 0.04 Bn

Concept of Code Halo’sCODE HALO’S IS THE AURA OF DIGITAL INFORMATION AROUND ANY

NOUN

Enabling Digital Transformation

ENGAGING

INTEGRATED

CONTEXTUAL Leveraging big data, crowd, analytics

Enabling complex event processing, straight through processes

Customer centricity

CODE HALO PROCESSES & SYSTEMS

QUESTIONS & ANSWERS