datawatch corporation support portal

NEW CUSTOMER SUPPORT SITEChanging the way we support our customers!

• Jon Pilkington – Chief Product Officer

• Bob Reed – Sr. Director Quality and Support

• Ripan Barot – Manager, Global Customer Support

Introduction

Where are we located?

• US EAST (Bedford, MA)

• Manila, Philippines

• New Delhi, India

• Management of tickets and overall workflow easier

• Enhanced communications

• Newly designed Knowledge Base Center

• Improved access to release and patch downloads

• Latest News – Follow us and receive notifications on news

• Customer Satisfaction Surveys – How are we doing?

• KB Articles suggestions while creating ticket

• Mobile website access

• SLA compliance engine

• Dedicated website: https://support.Datawatch.com

What’s new in Datawatch Customer

Support Portal?

• Simply register on http://www.datawatch.com/support/

Don’t have an Account?

1. Login to https://support.datawatch.com

2. At the top right corner click on “Submit a request” link

How to Submit a Support request

• Now users will be prompted with suggested articles while creating

ticket. One more step towards self-service model.

KB Article Suggestions

• Login to support.datawatch.com

• At the top right corner click on “My activities” link

Manage your Cases

Knowledge Base Center

• Now users can receive latest updates on the product release by

simply following the Latest News section

Follow Latest News section

Mobile Site

• Monday January 18th 2016 8:00 am EST

• Please don’t forget to register at http://www.Datawatch.com/support

• Your feedback matters

• Please feel free to reach out to us anytime at• Bob Reed: bob_reed@Datawatch.com

• Ripan Barot: ripan_barot@Datawatch.com

Go-Live

Questions?

Thank You!