developing coaching practices & mindset...•accelerate personal development of managers in...
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Developing Coaching Practices & Mindset
Our CompanyΝο3IN THE GLOBAL DIY MARKET
Νο1IN THE EUROPEAN DIY MARKET
114.000EMPLOYEES
800POINTS OF SALE
15COUNTRIES
452MILLION CUSTOMERS
€23,1BILLION ANNUAL TURNOVER
88,000EMPLOYEES WORLDWIDE
1,100EMPLOYEESIN GREECE AND CYPRUS
ATHENS, THESSALONIKI, LARISSA
6 1STORES IN STORE IN
NICOSIA CYPRUS
7STORESIN GREECE AND CYPRUS
STORES WORLDWIDE
15 464COUNTRIES
Transformation
NEW ORGANIZATION – NEW CULTURE
Not pyramidal Facilitating collaboration with whom its useful…..
Not everyone doing everything
Based on relevant competences and skills of co-workers…..
Transformation in Leroy Merlin
NEW CULTURE – NEW ORGANIZATION
LEANER/FLAT
ORGANIZATION STRUCTURE
MOVEMENT FROM SILO STRUCTURE & HIERARCHICAL
MANAGEMENT
COACHING AS A LEADERSHIP STYLE
ROLE OF MANAGER EVOLVING ΙΝΤΟ
A LEADER-COACH
NEW ROLES &
JOB DESCRIPTIONS
INCREASED DECISION MAKING TO TEAMS
COLLECTIVE INTELLIGENCE FOR DECISION MAKING
MORE AUTONOMY
ACCOUNTABILITY
SELF-ORGANIZED TEAMS
ROTATION OF NEW TASKS
“TEST & LEARN” MINDSET
NEW CULTURE – NEW ORGANIZATION
“Aναπτύσσοντας
όλους τους
συνεργάτες μας
σε ηγέτες”
Leroy MerlinPilot store -V. Sofias
What we will see today ?
✓The strategic objectives of the program
✓How we designed it
✓Methodology and implementation
✓Results
Strategic objectives
• Develop individual coaching skills and mindset of the store management team
• Transform the newly-created management team into a self-managed team using coaching as a tool for communicating with each other and with their teams
• Accelerate personal development of managers in order to evolve into leaders-coaches
3D-Coaching (coaching in 3 roles)
Skill Tool of personal development
Team process to solve problems and enhance collaboration
Coaching
Individual diagnostic meeting
Focus group
Executive coaching sessions
Coaching labs
Team coaching
Structure and Steps
Training on Solution Focused Coaching
360 approach -The program worked in multiple levels
ΟμάδαΟμάδα
Peer
coaching
L e a d e r
c o a c h
Leader
coach
Store
Teams
S t o r e
L e a d e r
c o a c h o f
l e a d e r s
L e a d e r
c o a c h
L e a d e r
c o a c h
Peer
coaching
Team
coaching
Individual
coaching
sessions
Leaders Team
coaching
Leaders Team
coaching
Store
Management
Team
Individual
coaching
sessions
How did we develop a coaching mindset ?
• We trained them on how to support their teams find solutionsusing coaching conversations
• We enriched their communication toolbox and motivated them to use open questions , recognize and appreciate the strengths of their teams’ and give feedback regularly
• Launched new rituals on feedback & coaching frequency
They experienced themselves skills building and empowerment
• Evaluation forms & feedback during the program
• Feedback Survey at the end
• Internal survey to the teams that received Coaching
How did we measure results?
Results
Managers have invested
1040hours
into coaching their teams
What did the leaders-coaches gain?
• Open communication and trust• Coaching as a tool to solve problems
and in their leadership team meetings• Exchanged best practices• The team evolved into a Peer coaching
network
What did the coachees gain ?
I understood clearly what I do well – my strong points
72%
68%
I gained more self-confidence
I find solutions by myself
68%
77%
76%
78%
68%
72% I take over more difficult tasks
What did the coachees gain?
✓ Leader & collaborators’ relationship based on trust
✓ They are more open to feedback
✓ Better job organization & time management
✓ Effective management of difficult cases with
customers
✓ Improved performance
Business Results
2nd position in NPS (among 7 LM stores in
total)
17.3% increase in clients number (1st position among 7 LM stores in total)
TESTIMONIALS VIDEOTESTIMONIALS
VIDEO
What were the strengths ?
Practical and experiential
Tailored to day-to-day challenges of the role of leader-coach in the store
Annual program with Structure and steps
Executive Coaching
Time for Self Reflection
& Practice
Developing
COACHINGPRACTICES
&
A COACHING MINDSET
We hope that a new seed is in your mind…
Enjoy the rest of the day!
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