elets 2nd ejharkhand summit 2016 - ak manocha, chairman & managing director, irctc

PRESENTATION

2

About IRCTC

Schedule “B” Mini Ratna Category –I PSU (proposal for Schedule A is under consideration)

Profit & Dividend paying from the first year of operation.

Major Service units of the Corporation are ISO Certified.

Net foreign exchange earner – INR 50 cr per annum excluding Maharajas Express income of

Rs 45 crores per annum through agents.

Deals on commercial terms with Ministry of Railways – payout of approx. INR 350 crore for

2015-16

BUSINESS PROFILE

TRAVEL & TOURISM

CATERING & HOSPITALITY

RAILNEER & WATER VENDING MACHINES

INTERNET TICKETING

Segment Wise Total Income –2015-16

5%8%

43%

26%

18%

Licence Catering

Rail Neer

Internet Ticketing

Tourism

Department Catering

TOURISM

VISION

“To become the leading provider of high quality Travel & Tourism services in the country”

Role

“Development and Promotion of Tourism in India & Abroad”

StrengthsTourism Arm of IR - Seats/Berths; Chartering ; Interface

ISO Certification

Pan India Presence - Zonal & Regional Offices

Hospitality Business

Internet Presence - Largest E-com website (21 million customer base)

All India Call Centre -139

IATA accreditation

National Tourism Award Winning Portal - (www.irctctourism.com)

Tie ups – Hotels / Cabs /STDCs

Products

DOMESTI

International

Inbound Outbound

Maharajas Express

Buddhist Train

Air Packages to SE Asia, SAARC and Mid East

Visa services

Air ticketing

Domestic

Rail Based Air Based Others

State Tirth trains

Bharat Darshan

Pilgrim Specials Trains

Election Special Trains

Charter Trains

Charter Coaches

Rail Tour packages (RTP) - VAT

3rd party FTR Trains and coaches

Educational trains – Gyanodayas

Educational Coaches - RMSA from NE

Hill Charters

Online air ticketing

Counter based air ticketing

Corporate travel

Air tickets

LTC

Visa services

Pkgs to religious & leisure destinations

Fixed departures

Customised

Land Packages

LTC tour packages

Customised Packages

Budget Hotels: New Delhi, Howrah, Puri & Ranchi

Educational Tours

MICE

Concierge services

Radio Taxi Services

Non commercial ventures ordered by the Railway Board viz. Vivekanand

Special, Sikh Special, Farmer Special, Gandhi Special, etc.

MAHARAJAS’ EXPRESS

The most luxurious train in the world

Fully owned by IRCTC

“Leading Luxury train in world” is awarded at World Travel Award.

MAHARAJAS’ EXPRESS

Commenced operations in January 2010

First & Only One of its kind with

Individual Climate Control in each passenger cabin.

Live television & CCTV cameras for all public areas

Pneumatic Suspension

Environment friendly toilets.

Direct International dial telephone facility in each passenger cabin.

Electronic smoke detection systems & Wi-Fi internet.

Most spacious passenger cabins across all categories.

Spacious toilets.

Four different categories of accommodation.

A Presidential Carriage.

Maharajas’ Express- Graphical View

A superior product

The Royal Journey options

The Heritage of India (07 Nights – 08 Days)Mumbai – Ajanta – Udaipur – Jodhpur – Bikaner – Jaipur –Ranthambore – Agra – Delhi

Treasures of India (03 Nights – 04 Days)Delhi – Agra – Ranthambore – Jaipur – Delhi

Gems of India (03 Nights – 04 Days)Delhi – Agra – Ranthambore – Jaipur – Delhi

The Indian Panorama (07 Nights – 08 Days)Delhi – Jaipur – Ranthambore – Fatehpur Sikri – Agra – Gwalior – Orchha – Khajuraho – Varanasi – Lucknow – Delhi

The Indian Splendour (07 Nights – 08 Days)Delhi – Agra – Ranthambore –Jaipur – Bikaner – Jodhpur – Udaipur – Balasinor - Mumbai

Carrying capacity of the Cabins / Suites

Room Category

Twin Double Total cabins/suites

Passenger capacity

Deluxe Cabin 15 5 20 40

Junior Suite 12 6 18 36

Suite -- 4 4 8

Presidential Suite (has a

Double and a twin room)

-- -- 1 4

TOTAL 43 88

Inclusions

All meals

Complimentary house wines, spirits and beers

Sightseeing with entrance and Camera fees

Gala Events

Services of tour director

Opportunity to meet Indian Royalty

Paramedic on board throughout

24 hour valet service

Free Wi-Fi on-board

Air Ambulance Service in case of emergency.

Deluxe Cabin

Junior Suite

Suite

Presidential Suite

Mayur Mahal Restaurant

Rang Mahal Restaurant

Kitchen Car

State of art kitchen car and capable of servinginternational delicacies from the various parts ofworld.

Equipped with modern equipments such as

Infra-red salamander

Combi-steamer

Gravity feed slicer

Counter-top fat fryer

Planetary mixer

Front loading dish-washer

Freezer cabinet

Safari Bar

Rajah Club

Tariff – 2015-16

Maharajas' Express

Deluxe Cabin

Junior Suite SuitePresidential

Suite

The Indian Splendour (8 D/ 7 N)

$5,980 $9,460 $13,800 $23,700

The Heritage of India (8D/7 N)

$6,840 $9,890 $13,800 $23,700

The Indian Panorama (8D/7 N)

$5,980 $9,460 $13,800 $23,700

Gems of India/Treasures of India (4

D/3 N)

$3,850 $4,950 $7,600 $12,900

INITIATIVES

Optional Itineraries: Two 3 Night/4 Days were introduced.

Qualitative improvements: Boat ride at lake Pichola in Udaipur was introduced, newdestinations Balasinor and Ajanta were introduced.

Feedback received: In 2012-13, off-board -3.70 & on-board - 3.80 on a scale of 04.

Revision of Menus: Efforts have been made to align the On-Board Menus with menus ofOff-Board venues and give more choice and variety guests.

Installation of RFID Locks: RFID locks have been installed in all rooms.

Sandouk – The Onboard Boutique: Tie Up with HHEC Ltd has been made for supply ofitems for Sandouk which includes customized ties and scarfs etc.

Training of Onboard Staff

State Special Trains

Sponsored by Governments of Madhya Pradesh, Chhattisgarh and Rajasthan.

Passengers are Senior citizens of the States (60 or above).

Cover various pilgrimages in the country such as Vaishno Devi, Ajmer, Shirdi, Tirupati,Rameshwaram, Dwarka, Somnath, Shikharji, Amritsar, Shravanbalgola, Valankini etc.

Years 2012-13 2013-14 2014-15 2015- 16 2016- 17 (up to

Aug 16)

Total Passengers

Booked96123 195884 113697 176439 113818

No. of Trips 97 208 121 185 117

Bharat Darshan

Serving common man/ people from rural area

Rs 500/- per day per person fixed in 2005

All inclusive package (Meals, stay, transport and rail fare)

Covers all major tourist destinations across India

3 rakes (West Zone, South Zone and North Zone)

Base fare per person per head -Rs. 800/- per day

Rolling stock/coaches in dire need of maintenance

Winner of the GMR Travel World Express Award 2010- Excellence in operations.

Pilgrim Special Tourist Trains

IRCTC has operated Special Tourist Trains for different Religious like Sikh Circuit, Buddhist Circuit, Jain Circuit, DhamYatra, Jyotirlinga Yatra, etc.

Recently, IRCTC has started the operation of Pilgrim Special Tourist Trains, which are announced in Rail Budget2014- 15.

Total number of passengers travelled on thirteen Pilgrim Special Trains are 6,451 and generated revenue of Rs. 8.62Crore approx.

Itineraries for the period of April & June’ 2015 has been finalised and uploaded on tourism portal of IRCTC i.e.www.irctctourism.com.

Election Special Trains 2014-15

IRCTC was nominated as single window service to book the FTR trains for movementof security forces across India during the General & Assembly Election (Mar-Feb’2015).

• During 2014- 15, IRCTC has successfully booked/ operated 322 trains for GeneralElections.

• During 2015- 16, IRCTC has operated 70 trains for Bihar, Assam (partial) & West BengalState Elections.

• During 2016- 17 (till Aug’16), IRCTC has operated 83 trains for Kerala, Tamil Nadu,Pondicherry & Assam State Elections.

Value added services

IRCTC is able to focus on FTRs as a distinct business segment and devote resources for ensuring proper service.

Tasks being handled:

Post booking coordination and liaison with Railways-

Train order issuance,

Ensuring rake availability in time.

Ticketing- railway ticket issuing and handover to party.

On the run- Different category services being planned… catering, cleaning, security, PAD services.

Coordination with Railways for right time running.

Tour Packages

Rail Tour package (RTP): All inclusive packages with confirmed Rail Reservation- Train Travel + Road Transport +Accommodation + Sightseeing + Meals

Land tour Package (LTP): Road Transport + Accommodation + Sightseeing + Meals

RTP with charter coach/train: IRCTC provides entire tour package services to the clients on full charter train orcoach.

Customized Tour packages: IRCTC provide tailor made or customised services to the client where all theservices are provided as per his/ her demand.

LTC Tour Packages: IRCTC provide LTC tour packages to Govt. employees.

Outbound Air Packages

Operation of Outbound packages started in 2013-14. IRCTC now operates packages Dubai, Thailand, Sri Lanka, Singapore, China, Switzerland, Pairs, Russia, Vietnam &

Malaysia, etc.

Year / Services 2012- 13 2013- 14 2014- 15 2015- 16

2016- 17 (up to Aug

16)

No of Pax 218 465 393 1,484 618

Domestic Air packages

• Domestic Air packages are operating from Chennai, Bangalore, Delhi, etc. to Shirdi,Goa, Andaman & Nicobar, Kochi, Pune, Coimbatore.

• During the year 2014-15, approx 915 passengers travelled with the total earning of Rs.117.67 lacs.

• During FY 2015- 16, approx. 3208 passengers travelled with total earnings of Rs. 4.45crores (includes fixed departure & helicopter ride Mumbai).

Year / Services 2014- 15 2015- 162016- 17 (up to

Aug 16)

No of Pax 915 3,208 1,091

Education Tours

Objective: “To provide packages with strong educational content & a caring environment to meet theneeds of educational institutions across the country.”

Theme: “Travel to Learn”

Educational Content- Link to syllabus, Science Museums, Botanical Garden, Quizzes and Games,Cultural Programs etc.

Areas covered: Delhi Government School Tour; SSA of Tamil Nadu; Kendriya Vidyalayas; Special Trainfor students of Delhi University, etc.

EDUCATIONAL TRAINSGyanodaya V was inaugurated by the Minister of State (Sports) and Minister of State (Home Affairs).

IRCTC have operated Special Train- Gyanodaya V for 850 students of Delhi University for project completion.

It covered the destinations and places of North East India like Guwahati, Manipur, Aizwal, Imphal, Tripura, Mizoram, Jorhat, kohima, Itanagar, etc.

Educational Tours-

Performance

Note:

*2,43,975 students in 2011-12; 1,07,794 students in 2012-13, 3,92,652 students in 2013-14 and1,71,522 students in 2014-15 have travelled through IRCTC under Delhi local tours of Govt. of Delhischools.

**Rs. 6.99 crores (excludes the earning of Rs. 4.21 cr. from Gyanodaya Train, operated by North Zone).

Year 2011-12 2012-13 2013-14 2014- 15 2015- 16

No. of Students

2,67,405* 1,31,589* 4,07,208* 1,83,975* 2,98,656

Corporate Travel Business

IRCTC ventured in the field of Corporate Travel in 2010-11 offering complete travel servicesincludes:

Air TicketingHotel Booking (International and Domestic)Cab RentalVisa assistanceOverseas Medical InsuranceForeign Exchange assistanceRailway E-ticketing

IRCTC has been authorized by Ministry of Finance to provide Corporate Travel services forMinistries/ PSUs.

Corporate Travel Business

Corporate Travel Services provided to 53 PSUs and 63 Ministries/ Govt.Departments till Mar’15 (FY 2013-14: New Client added 36 Ministries/ Govt.department and 11 PSUs and FY 2014-15: New Client added 20 Ministries/ Govt.department and 15 PSUs).

Promotional campaigns through direct marketing, Print Media, distribution of fliers andposters, etc.

Retiring Rooms, Wheel Chairs, Bed Rolls & Rail

Mitra Seva 2016-2017 approx figures till Aug’16

RETIRING ROOMS• 485 Stations covered, approx 2000 rooms covered • Total transaction from April : - 110000• Around 20 to 30% are kept offline by Railways

ONLINE BOOKING OF WHEEL CHAIR• 23 stations covered• Total persons availed the services from April: 3100

E- BEDROLL SERVICES• E-bedroll available at 5 stations• 2000 bed rolls and blankets supplied from April 2016

RAIL MITRA SEVA23 stations covered

Rail Mitra Seva

To facilitate Rail passengers at various Railway Station in providing taxi and porter services. Online booking of pick upand drop service is available on www.irctctourism.com website.

Pick up and drop services at 25 Railway Stations have been started by all Zones of IRCTC on a pilot basis.

List of Stations Currently available for online Reservation of Pickup & Drop Services

S NO Station Name Station Code

1 Ahmedabad ADI

2 Sabarmati Jn. SBT

3 Bhubaneswar BBS

4 Chandigarh CDG

5 Ernakulam Jn ERS

6 Guntur GNT

7 Guwahati GHY

8 Howrah HWH

9 Jaipur JP

10 Lucknow LKO

11 Lucknow Jn LJN

12 Mumabi Central BCT

List continued....13 Mumbai CST CSTM

14 Mysore MYS

15 Anand Vihar Terminal ANVT

16 Delhi DLI

17 Delhi Cantt DEC

18 Delhi Safdarjung DSJ

19 Delhi Sarai Rohilla DEE

20 Hazrat Nizamuddin NZM

21 New Delhi NDLS

22 Patna PNBE

23 Secundrabad SC

24 Tirupati TPTY

25 Vijayawada BZA

BUDGET HOTELS

Budget Hotels/Rail Yatri Niwases at New Delhi,Howrah, Ranchi, Puri on PPP model forrenovation, maintenance & operation for alicense period of 15 years.

Commissioned in the year 2007-2008.

NON-RAILWAY sites at Khajuraho &Bhubaneswar are with IRCTC for Construction ofBudget Hotels on PPP Model.

Development of Tourism in NE States

MoU with North Eastern States are progressively being signed.

Meeting held with Secretary Tourism and MDs of State TDCs for developingpackages to and from the states as well as for running of Bharat Darshan andState Special Trains

Development of Tourism in NE States-

Future Plans

Important Projects discussed and planned:

• Re-development of Guwahati station

• Setting up of Railneer Plant at Jagiroad, Guwahati

• Provision of Water ATMs

• Possibility of providing Cable Cars and Toy trains.

• Namma Toilets

• Skill Development & Tourism Training

• Glass Top Coaches

CATERING SERVICES

PRODUCTS

FOOD PLAZAS/FAST FOOD UNITS

MOBILE CATERING – RAJDHANI/DURONTO

CENTRAL KITCHEN

EXECUTIVE LOUNGES

NEW INITIATIVES

e-catering

e-wheelchair

Retiring Rooms

Present Status – Mobile Units (trains with pantry cars)

Total trains with pantry car on IR– 347

Awarded on Standard Bid Document by IR – 254**

Expiry of contracts – post 2019

Currently under IRCTC – 70 (26 Dept.:44 Licensee)

No. of trains currently with IR; continuing with extension for more than 5 years –trains advised to be handed over to IRCTC - 23

**Live contracts with IR to be transferred to IRCTC through assignment of contractswith exit option to the operator

RAILNEER&

WATER VENDING MACHINES

RAIL NEER

6 functional plants at Delhi, Patna, Chennai, Trivendrum (Parasala), Mumbai (Ambernath) & Amethi

2 more plants at Bilaspur and Nagpur to become operational by March 2017

Sanctioned plants at Ambala*, Lalitpur*, Ahemdabad, Nasik Road, Vijayawada, Farakka, Sankrail (Howrah), Hapur and Jagi Road(near Guwahati)

500 ml bottled introduced at few stations in Mumbai suburban area for trial purpose

Regular production at Ambernath plant will be started after successful trial

* Land yet to be provided by Railways.

Production Capacity

Plants Average Production capacity (Litre per day)

Nangloi 120000

Danapur 90000

Palur 150000

Ambernath 180000

Amethi 65000

Parasala 65000

Total 6.7 lakh litres per day (26% of IR demand)

Indian Railways demand 26 lakh ltr. per day

Water Vending Machines

37 contracts (14 licensees including Eureka Forbes, Kent RO, Ion Exchange etc.)in operation for installation of 2000 WVMs

500 WVMs commissioned so far. Target for 2016-17 is 1100 nos.

Tenders for another 400 WVMs under finalization (28.08.2016)

Type of stations covered - A1, A, B & C categories

Tenders for 2000 WVMs at D and E station due on 31.08.2016

Employment generation – 5000 direct and 15000 indirect.

NABARD and Ministry of Women & Child Development agreed to facilitateSelf Help Groups to operate WVMs at few stations.

INFORMATION TECHNOLOGY

Online ticketing (e-ticket & i-Ticket)Catering Tourism(Air, Package, Cars & Hotel)Tatkal BookingShopping Site – Online RetailPayment Gateways e-WalletLoyalty ProgrammeWeb Services Agent ModelsFTR (Full Tariff Rate for Coach & Train Booking)

Information Technology

IRCTC Services

Milestones (Launch Dates)

Railway Board Initiative : Oct-2001Assigned to IRCTC

I-Ticketing began : Aug-2002

E-Ticketing began : Aug-2005

Loyalty Programme : Feb-2006

Agent Booking : Apr-2006

e-Wallet Launch : 08-Nov-2013

IRCTC Lite : 10-Jan-2014Retiring Room Booking : 13-Jan-2014QR codes on ERS : 28-Apr-2014Dynamic Fare Spl. Train : 21-Dec-2013Booking-visually impaired: 13-Jan-2015Phy. Challenged persons : 29-Jan-2015

Windows App : 12-Sep-2013

Blackberry App : 28-Aug-2014

Android App : 10-Oct-2014

IOS App : 10-Jan-2015

SMS Based Ticketing : 28-Jun-2013

USSD based booking : 28-Jun-2013

COD (Cash on Delivery) : 03-Feb-2015

NGeT System : 28-Apr-2014ASI System : 26-Dec-2014e-Catering : 28-Jan-2015FTR (Coach & Train) : 28-Jan-2015Phy. Challenged : 29-Jan-2016Online e-bedroll service : 01-Feb-2016IRCTC-OYO Hotel : 18-Feb-2016

Daily Saving of 2,50,000 man days of Public.Reduced pressure on local transport system and saving of fuel and foreign exchange of fuel.

Daily saving of 5,00,000 paper tickets and associated environment.Saving of 3333 man power force daily to railways.Saving of 1667 PRS counters to railways & associated cost of administration

Saving to Nation & Railways

Corporate Social Responsibility

Construction of Namma Toilets

25 Namma toilets being constructed under CSR for 2015-16

Toilets installed at Katra, Jammu, Mumbai (Khar Road).

Work in progress at Mumbai (Andheri), Amritsar, Varanasi and Manduadih.

Work will be taken up at Mumbai (Bandra) and Lucknow.

8 Namma Toilets awarded in August 2016 for provision at Pilibhit, Allahabad, Sarnath, Surat, Thane, Matunga, Mumbai Central and Lok Manya Tilak Terminus.

21 Bio Toilets for provision in Banihal-Baramula and Guwahati-Lumbdingsections. Tender opening on 13-09-2016.

Focus on CSR - Sustainable Model

Expending approx100% on Railway Projects CSR Toilets Water ATMs at D E and F stations

MNCs and large corporate can work with Self Help groups to monitor, maintain and measure impact and provide CSR funds for CAPEX and AMC.

Such corporate will sustain these low traffic stations with high citizen impact by selling beverages etc. with revenue sharing with SHGs.

THANK YOU