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HD Np tin in t qua Ngn Hng ng in T Trang 1/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
HNG DN DCH V NP TIN IN T
1. GII THIU: Np tin in t gip khch hng np tin trc tip vo ti khon (in thoi di ng,
game, ti khon hc trc tuyn..) thanh ton cc dch v ca nh cung cp dch v c
lin kt vi DongA Bank
Np tin in thoi di ng (VnTopup): l dch v np tin trc tip vo ti khon
in thoi di ng cho thu bao tr trc (MobiFone, Vinaphone, Viettel, EVN
Telecom, Sfone, Vietnamobile, Beeline) v thu bao tr sau (Viettel v MobiFone)
Np Vcoin: np tin Vcoin vo ti khon Vcoin m ti VTC thanh ton cc dch v
nh chi game online (Cao bi khng gian, Audition, Vng quc xe hi), thanh ton
ha n mua hng trn VTC Shop (http://shop.vtc.vn)
Np Bc: np Bc vo ti khon Gate Passport m ti FPT Online thanh ton, s
dng cc dch v E-learning, Game Online (Thin Long Bt B, MU Online, Prison
Tale), Nhc s, Rao vt, Thip in t
Np VCash: np Vcash vo ti khon Vcash m ti VinaPay (www.vcash.com.vn)
mua cc loi th tr trc nh th TD, th Game.
Np MobiVi: np tin vo ti khon MobiVi m ti cng ty Vit Ph
(www.mobivi.vn) mua sm trn mng, thanh ton ha n, mua th in thoi tr
trc, np tin hay rt tin nhanh chng v an ton qua in thoi hoc Internet,
2. IU KIN S DNG DCH V Khch hng c ti khon th ti DongA Bank
Khch hng c ng k s dng dch v chuyn khon/ thanh ton trn Internet Banking
hoc SMS Banking/Mobile Banking.
Hn mc/S d kh dng trong ti khon ca khch hng s tin cn np.
Thng tin ti khon cn np hp l theo quy nh ca nh cung cp dch v.
3. QUY NH NP TIN IN T QUA NGN HNG NG IN T
Trch nhim ca DongA Bank:
DongA Bank (Ngn hng) l trung gian thc hin thanh ton gia bn mua v i l
VNPay bng cch trch tin t ti khon Th ng ca bn mua chuyn tr vo ti
khon nh cung cp dch v trong vng 7 ngy lm vic k t lc khch hng thc hin
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HD Np tin in t qua Ngn Hng ng in T Trang 2/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
thnh cng giao dch thanh ton.
Ngn hng ch thc hin thanh ton khi nhn c lnh hp l (theo quy nh) t bn
mua v s d trong ti khon phi thc hin thanh ton.
Ngn hng m bo vic thanh ton ng s tin (bng gi tr ca giao dch) m bn
mua yu cu (t lnh thanh ton).
Trch nhim ca nh cung cp dch v
Np tin vo ng ti khon c ch nh theo yu cu khch hng khi nhn c lnh
hp l t Ngn hng
Phn hi cho khch hng thng tin giao dch np tin va np thnh cng
m bo vic np tin khch hng ch nh ng theo quy trnh x l giao dch k
kt.
Trch nhim ca i l (nu c)
Cung cp thng tin giao dch np tin ca khch hng cho nh cung cp dch v c
Ngn hng chuyn n.
m bo vic np tin cho ti khon theo yu cu ca khch hng c thc hin ng
nh quy nh thng bo vi khch hng.
Chu trch nhim chnh trong vic gii quyt cc khiu ni lin quan n giao dch np
tin ca khch hng.
Quyn li v trch nhim ca khch hng (bn mua):
Qu khch c s dng dch v np tin in t v thanh ton dch v ny qua Internet
Banking hoc SMS Banking/Mobile Banking ca Ngn hng np tin cho bt k ti
khon m ti nh cung cp c hp tc dch v Np tin in t vi Ngn hng.
Khch hng c quyn khiu ni vi Ngn hng khi thy vic thanh ton giao dch np
tin khng ng nh yu cu.
Khch hng c quyn khiu ni vi nh cung cp dch v khi dch v cung cp khng
ng yu cu ca mnh.
Khch hng c trch nhim phi hp vi nh cung cp dch v hoc Ngn hng gii
quyt cc khiu ni nu trn.
4. HNG DN THC HIN:
a) Hng dn np tin in t trn Internet Banking: Bc 1: ng nhp vo trang Internet Banking (https://ebanking.dongabank.com.vn),
chn Np tin in t
Bc 2: Nhp y cc thng tin trn mn hnh (loi dch v, nh cung cp, s ti
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HD Np tin in t qua Ngn Hng ng in T Trang 3/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
khon cn np, mnh gi np) v chn Xc nhn.
o Nu ch ng k 1 gii php xc thc l SMS hoc Th Xc Thc th chn Xc
nhn
o Nu ng k c 2 gii php xc thc bng SMS v Th Xc Thc th chn 1
phng thc xc thc thanh ton/chuyn khon v sau chn Xc nhn
Bc 3: Khch hng kim tra li cc thng tin do DongA Bank phn hi v nhp m
xc thc
o Xc thc bng SMS: nhp 6 s M xc thc c gi n in thoi di ng
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HD Np tin in t qua Ngn Hng ng in T Trang 4/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
o Xc Thc bng Th Xc Thc: nhp m xc thc theo v tr 2 s trn Th Xc
Thc
Bc 4: DongA Bank thng bo giao dch thnh cng
b) Hng dn thc hin np tin in t trn SMS Banking:
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HD Np tin in t qua Ngn Hng ng in T Trang 5/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
Bc 1: Son tin nhn theo ni dung sau gi n tng i 1900 545464 hoc 8149:
M sn phm
Dch v C php M nh
cung
cp/i l
Mnh gi
(1.000)
Ghi ch
Np Vcoin DAB NAP [M
sn phm] [S
TK Vcoin] [Mt
m SMS]
VTC
10, 20, 30,...,
100,
200,...1000,
2000.
Mnh gi np ti thiu
10.000 VN; ti a
2.000.000 VN v s tin
np l bi s ca 10.000
VN
Np tin in
thoi di ng
(cho chnh s
in thoi ca
mnh)
DAB NAP [M
sn phm [Mt
m SMS]
Np tin in
thoi di ng
(cho s in thoi
khc)
DAB NAP [M
sn phm] [S
in thoi np]
[Mt m SMS]
VN
10, 20, 30,
50, 100, 200,
300, 500
Dch v np tin in
thoi di ng hin trin
khai np tin cho thu bao
tr trc ca MobiFone,
VinaPhone, Viettel, EVN
Telecom, Sfone,
Vietnamobile, Beeline
v thu bao tr sau ca Viettel, MobiFone [Mi]
Np Bc DAB NAP [M
sn phm] [Ti
khon Gate
Passport/Email]
[Mt m SMS] BAC
T 50 n
1,000
Mnh gi np ti thiu
50.000VN, ti a
1.000.000VN. Khch
hng c th np Bc vo
ti khon Gate Passport
bng M s ti khon
hoc a ch email
ng k vi FPT Online.
Lu : mnh gi np l
bi s ca 10,000)
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HD Np tin in t qua Ngn Hng ng in T Trang 6/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
M sn phm
Np Vcash DAB NAP [M
sn phm] [Ti
khon VCash]
[Mt m SMS]
VC
T 50 n
500,000
Mnh gi np ti thiu
50.000 VN; ti a
500.000.000 VN v s
tin np l bi s ca
50.000 VN
Np MobiVi (Mi)
DAB NAP [M sn phm] [Ti khon MobiVi] [Mt m]
MBV T 50 n
500,000
Mnh gi np ti thiu
50.000 VN; ti a
500.000.000 VN v s
tin np l bi s ca
10.000 VN
Trong :
[M sn phm]: bao gm m nh cung cp/i l v mnh gi np tin (n gi 1.000 VND), v d: Np 10.000 VND vo ti khon Vcoin th m sn phm l VTC10; np
100.000 VN vo ti khon in thoi di ng th m sn phm l VN100; np
100.000 VN vo ti khon Gate Passport th m sn phm l BAC100, np 100.000
VN vo ti khon Vcash th M sn phm l VC100,
[S TK Vcoin] (dnh cho np Vcoin): l mt dy s gm 10 ch s c VTC Intecom cp cho cc ti khon ng k dch v ca VTC Intecom, mi ti khon ch c cung
cp mt dy s duy nht v khng trng vi cc m s khc. VD: 0123456789
[S in thoi np]: l thu bao di ng tr trc ca cc mng Vin thng v thu bao tr sau ca Viettel, MobiFone.
[Ti khon Gate Passport/ Email]: l M s ti khon Gate Passport hay a ch email ( ng k vi FPT Online). VD: 10000047 hay ajaxdeverloper@gate.vn
[Ti khon Vcash]: l s in thoi di ng, bao gm 10 n 11 con s ca cc mng vin thng ti Vit Nam. V d: 0983 888121, 01258 123456
[Ti khon MobiVi]: l ti khon v in t MobiVi c chiu di t 4 n 32 k t theo quy nh ca MobiVi. V d administrator@mobivi.com
[Mt m SMS]: l mt m SMS Banking
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HD Np tin in t qua Ngn Hng ng in T Trang 7/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
Bc 2: DongA Bank s gi thng bo ni dung giao dch np tin. Khch hng ch cn
nhn tin tr li theo hng dn xc nhn np tin.
Bc 3: Sau khi nhn c xc nhn np tin ca khch hng, DongA Bank s chuyn
thng tin yu cu np tin cho nh cung cp dch v yu cu tin hnh np tin vo ti
khon np theo yu cu ca khch hng DongA Bank thng bo khch hng giao dch
hon tt.
c) Hng dn np tin in t trn Mobile Banking Khch hng m ng dng DongA Mobile Banking v thc hin theo cc bc sau y:
Bc 1: Chn dch v Np tin in t trn mn hnh chnh ca ng dng
Bc 2: Chn loi dch v np tin (np Vcoin/np tin in thoi di ng/np Bc/ np
Vcash/ np MobiVi)
Bc 3: Nhp thng tin s ti khon cn np (s ti khon Vcoin/s in thoi di
ng/s ti khon Gate Passport/s ti khon Vcash/ti khon Mobivi) v chn mnh
gi np tin Chn Tip tc
Bc 4: Nhp mt m Chn Tip tc
Bc 5: DongA Bank phn hi thng tin np tin cho khch hng. Sau khi kim tra ni
dung thng tin giao dch khch hng chn:
Xc nhn hon tt yu cu np tin (nu s dng kt ni qua SMS).
Nhp M xc thc theo v tr 2 s trn Th Xc Thc v chn Xc nhn hon
tt yu cu np tin (nu s dng kt ni GPRS/WIFI)
Bc 6: DongA Bank thng bo giao dch np tin thnh cng.
V d: Np 100.000 VND cho thu bao di ng tr trc 0913123456 ca VinaPhone
Kt ni qua SMS:
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HD Np tin in t qua Ngn Hng ng in T Trang 8/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
3
6
Kt ni qua GPRS/WIFI
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HD Np tin in t qua Ngn Hng ng in T Trang 9/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
3
6
d). Xem lit k cc giao dch np tin
Lit k cc giao dch np tin qua Internet Banking:
Bc 1: Khch hng vo menu Np tin in t --> chn Lit k giao dch
Bc 2: Chn T ngy...n ngy.., bm Lit k giao dch xem cc thng tin giao dch
np tin. Lu : khong thi gian (T ngy...n ngy...) khng vt qu 3 thng
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HD Np tin in t qua Ngn Hng ng in T Trang 10/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
Lit k cc giao dch np tin qua SMS Banking
xem thng tin giao dch ha n thanh ton gn nht qua SMS Banking, khch hng son
tin nhn gi n tng i 1900545464 hoc 8149 theo c php:
DAB LKNAPTIEN [Mt m SMS]
Sau khi nhn c tin nhn yu cu lit k giao dch trn SMS Banking, Ngn hng ng s gi thng tin 2 giao dch np tin gn nht cho khch hng: 30/03/2010 10:09:30,, nap TIEN DIEN THOAI DI DONG, TK 01682457825: 100,000 VND; 10/03/2010 08:20:05, nap BAC, TK 10000047: 500,000 VND
Lit k cc giao dch np tin qua Mobile Banking Khch hng vo menu ca ng dng DongA Mobile Banking chn Np tin in t, chn Lit
k np tin v lm theo hng dn trn mn hnh.
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HD Np tin in t qua Ngn Hng ng in T Trang 11/11
Ngn hng ng Hi s: 130 Phan ng Lu Phng 3, Qun Ph Nhun, Tp.HCM Tel: (84-8) 3995 1483 Fax: (84-8) 3995 1614 SWIFT: EACBVNVX www.dongabank.com.vn
3Notes: - Lit k np tin thng qua kt ni SMS: lit k 1 giao dch gn nht
- Lit k np tin thng qua kt ni GPRS/WIFI: lit k 10 giao dch gn nht
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