iso 45001:2018 analisi del contesto
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120/01/21 – Sara Livretti – Group HSE Director
ISO 45001:2018Analisi del Contesto
220/01/21 – Sara Livretti – Group HSE Director
Ariston Thermo Group – Chi siamo e cosa facciamo
320/01/21 – Sara Livretti – Group HSE Director
Ariston Thermo Group – la nostra Vision e la nostra Mission
420/01/21 – Sara Livretti – Group HSE Director
Minimizing risk and Maximizing opportunity
ISO 45001: Lo Scopo dell’Analisi del Contesto
520/01/21 – Sara Livretti – Group HSE Director
Comprendere l'organizzazione e il suo contesto
• comprendere i fattori esterni e interni che sono rilevanti per la definizione della linea strategica dell’organizzazione e che possono influenzare la capacita di conseguire i risultati attesi
• comprendere le esigenze e le aspettative dei lavoratori e di altre parti interessate
Gli elementi del contesto
620/01/2021 – Sara Livretti - Group HSE Director
• Raccogliere dati e informazioni che costituiranno la base di riferimento per l’analisi
• Condurre l’analisi
• Condividere le risultanze dell’analisi con il Top Management.
• Aggiornare l’analisi ogni volta che si renda necessario a seguito di un cambiamento delle condizioni base e comunque una volta all’anno
L’approccio all’analisi
720/01/21 – Sara Livretti – Group HSE Director
Fonti da cui raccogliere info per individuare fattori interni ed esterni:
• Informazioni e riunioni interne documentate • Articoli di stampa nazionale e internazionale• Siti web• Pubblicazioni di uffici statistici nazionali• Pubblicazioni di enti governativi • Pubblicazioni di associazioni professionali• Conferenze e incontri con agenzie specialistiche• Incontri con clienti
Raccolta delle informazioni
820/01/21 – Sara Livretti – Group HSE Director
• ambiente culturale, sociale, politico, giuridico, finanziario, tecnologico, economico e naturale
• concorrenza di mercato, sia internazionale, nazionale, regionale o locale
• introduzione di nuovi competitors, appaltatori, subappaltatori, fornitori, partner e fornitori
• introduzione di nuove tecnologie, nuove leggi e regolamenti • l'emergere di nuove occupazioni• nuove conoscenze sui prodotti e il loro effetto su salute e sicurezza• fattori chiave e tendenze rilevanti per l'industria o il settore che
hanno un impatto sull'organizzazione• rapporti con parti interessate e loro valori e percezioni
Fattori esterni
920/01/21 – Sara Livretti – Group HSE Director
• struttura organizzativa, ruoli e responsabilità• politiche, obiettivi e strategie che sono in atto per raggiungerli• capacità, intese in termini di risorse, conoscenze e competenze (es. budget
,tempo, risorse umane, processi, sistemi e tecnologie)• sistemi informativi, flussi informativi e processi decisionali (sia formali che
informali)• introduzione di nuovi prodotti, materiali, servizi, strumenti, software, locali
e attrezzature• rapporti con lavoratori, i loro valori e la loro percezione• cultura radicata dell'organizzazione• standard, linee guida e modelli adottati dall'organizzazione;• rapporti contrattuali con appaltatori e soggetti a cui sono affidate attività in
outsourcing• organizzazione dell'orario di lavoro• condizioni di lavoro
Fattori interni
1020/01/21 – Sara Livretti – Group HSE Director
Parti Interessate
• i lavoratori• le autorità giuridiche e preposte alla vigilanza (locali, regionali,
statali / provinciali, nazionali o internazionali)• la Corporate • i fornitori, appaltatori e subappaltatori• i appresentanti dei lavoratori• le organizzazioni sindacali• gli azionisti, clienti, visitatori, comunità locale • i clienti, unità sanitarie e altri servizi per la comunità, media,
università, associazioni di imprese e organizzazioni non governative (ONG)
• le associazioni per la salute e sicurezza sul lavoro, professionisti della salute e della sicurezza sul lavoro.
1120/01/21 – Sara Livretti – Group HSE Director
• SWAT Analysis (Strengths, Weaknesses, Opportunities Threats)
• PESTLE Analysis (Political, Economic, Social, Technological, Legal, Environmental)
Gli strumenti
1220/01/21 – Sara Livretti – Group HSE Director
ISSUE MACRO-CLASSIFICATION TYPICAL ELEMENTS OF THE CONTEXTAPPLICABLE
[yes-no]
DESCRIPION OF
THE ISSUE
COMPLIANCE
TO OBLIGATIONRISKS OPPORTUNITIES
ACTUAL LEVEL
OF CONTROL
CLASS OF
CONTROL
DESCRIPTION OF
NECESSARY ACTIONS (IF
REQUIRED)
PRIORITY NOTE
External A) Health and Safety Conditions
The cultural, social, political, legal, financial,technological, economical and
natural surraundings and market competition, whether international,
national, regional or local;
select select
necessary actions if required
are treated in the HSE.MD038
HSE Acion Tracker
External A) Health and Safety Conditions
introduction of new competitors, contractors, subcontractors, suppliers,
partners and providers, new technologies, new laws and the emergence of
new occupations
select select
External A) Health and Safety Conditions new knowledge on products and their effect on health and safety select select
External A) Health and Safety Conditionskey drivers and trends relevant to the industry or sector having impact on
the organizationselect select
External A) Health and Safety Conditionsrelationships with, as well as perceptions and values of, its external
interested partiesselect select
External B) Environmental conditions
1. Environmental matrix (water, air, land use, flora and fauna, etc.) that can
affect the Organization’s purposes, or be affected by its environmental
aspects (e.g. presence of protect animal and plant species, potential
emergency situations (such as earthquakes, flooding risk and drought)
related to climate changes
select select
External B) Environmental conditions
2. Presence of external contamination conditions or poor quality of
environmental matrix that can affect the site in exam (e.g. drawing of
contaminated water from river or groundwater)
select select
External B) Environmental conditions 3. Availability of resources needed (e.g. water drawing, raw material) select select
External
C) Social-
Economic/Political/Cultural
circumstances
1. Environmental themes (whether international, national, regional, local)
significant to local communitiesselect select
External
C) Social-
Economic/Political/Cultural
circumstances
2. Presence of international, national, regional, local associations select select
External
C) Social-
Economic/Political/Cultural
circumstances
3. Social-political themes (riots, strikes, coup, etc.) select select
External
D) Technological/Financial-
Economic/Competitive
circumstances
1. Potential access to european/regional fundings in order to implement
environmental interventions or technology innovationsselect select
External
D) Technological/Financial-
Economic/Competitive
circumstances
2. Potential access to instruments reserved to certified Organizations (e.g.
insurance product etc.)select select
External
D) Technological/Financial-
Economic/Competitive
circumstances
3. Potential access to new market with “green” plan and quality standards select select
External
D) Technological/Financial-
Economic/Competitive
circumstances
4. Positioning of products and services in relation to competitors (ISO
certification, Ecolabel, EPD, CE, etc.)select select
External
D) Technological/Financial-
Economic/Competitive
circumstances
5. Availability of infrastructures (water, gas, energy, roads and transports,
waste recycling plant, drainage, purification plant, etc.) to guarantee
environmental performance and quality level (e.g. continuity of production
and services, adequate technologies, availability of environmental
certification, etc.)
select select
External
D) Technological/Financial-
Economic/Competitive
circumstances
6. Availability of suppliers (of raw material, outsourced processes and
internal service) with environmental and quality certification (ISO-EMAS
certification, Ecolabel, EPD, CE, etc.)
select select
External E) Legal/Regulatory circumstances1. Potential access to benefit deriving from regulations (e.g. reduction of
bank guarantee, extension of authorization durations).select select
External E) Legal/Regulatory circumstances 2. Normative development with new requirements and aggravated penalties select select
1 - IDENTIFICATION OF INTERNAL AND EXTERNAL ISSUES OF THE CONTEXT
Internal and external issues of Group's context risks and opportunities
2 - ANALYSIS OF RISKS AND OPPORTUNITIES RELATED TO INTERNAL AND EXTERNAL ISSUES
La testimonianza di Ariston Thermo
1320/01/2021 – Sara Livretti - Group HSE Director
ISSUE MACRO-CLASSIFICATION TYPICAL ELEMENTS OF THE CONTEXTAPPLICABLE
[yes-no]
DESCRIPION OF
THE ISSUE
COMPLIANCE
TO OBLIGATIONRISKS OPPORTUNITIES
ACTUAL LEVEL
OF CONTROL
CLASS OF
CONTROL
DESCRIPTION OF
NECESSARY ACTIONS (IF
REQUIRED)
PRIORITY NOTE
External A) Health and Safety Conditions
The cultural, social, political, legal, financial,technological, economical and
natural surraundings and market competition, whether international,
national, regional or local;
select select
necessary actions if required
are treated in the HSE.MD038
HSE Acion Tracker
External A) Health and Safety Conditions
introduction of new competitors, contractors, subcontractors, suppliers,
partners and providers, new technologies, new laws and the emergence of
new occupations
select select
External A) Health and Safety Conditions new knowledge on products and their effect on health and safety select select
External A) Health and Safety Conditionskey drivers and trends relevant to the industry or sector having impact on
the organizationselect select
External A) Health and Safety Conditionsrelationships with, as well as perceptions and values of, its external
interested partiesselect select
External B) Environmental conditions
1. Environmental matrix (water, air, land use, flora and fauna, etc.) that can
affect the Organization’s purposes, or be affected by its environmental
aspects (e.g. presence of protect animal and plant species, potential
emergency situations (such as earthquakes, flooding risk and drought)
related to climate changes
select select
External B) Environmental conditions
2. Presence of external contamination conditions or poor quality of
environmental matrix that can affect the site in exam (e.g. drawing of
contaminated water from river or groundwater)
select select
External B) Environmental conditions 3. Availability of resources needed (e.g. water drawing, raw material) select select
External
C) Social-
Economic/Political/Cultural
circumstances
1. Environmental themes (whether international, national, regional, local)
significant to local communitiesselect select
External
C) Social-
Economic/Political/Cultural
circumstances
2. Presence of international, national, regional, local associations select select
External
C) Social-
Economic/Political/Cultural
circumstances
3. Social-political themes (riots, strikes, coup, etc.) select select
External
D) Technological/Financial-
Economic/Competitive
circumstances
1. Potential access to european/regional fundings in order to implement
environmental interventions or technology innovationsselect select
External
D) Technological/Financial-
Economic/Competitive
circumstances
2. Potential access to instruments reserved to certified Organizations (e.g.
insurance product etc.)select select
External
D) Technological/Financial-
Economic/Competitive
circumstances
3. Potential access to new market with “green” plan and quality standards select select
External
D) Technological/Financial-
Economic/Competitive
circumstances
4. Positioning of products and services in relation to competitors (ISO
certification, Ecolabel, EPD, CE, etc.)select select
External
D) Technological/Financial-
Economic/Competitive
circumstances
5. Availability of infrastructures (water, gas, energy, roads and transports,
waste recycling plant, drainage, purification plant, etc.) to guarantee
environmental performance and quality level (e.g. continuity of production
and services, adequate technologies, availability of environmental
certification, etc.)
select select
External
D) Technological/Financial-
Economic/Competitive
circumstances
6. Availability of suppliers (of raw material, outsourced processes and
internal service) with environmental and quality certification (ISO-EMAS
certification, Ecolabel, EPD, CE, etc.)
select select
External E) Legal/Regulatory circumstances1. Potential access to benefit deriving from regulations (e.g. reduction of
bank guarantee, extension of authorization durations).select select
External E) Legal/Regulatory circumstances 2. Normative development with new requirements and aggravated penalties select select
1 - IDENTIFICATION OF INTERNAL AND EXTERNAL ISSUES OF THE CONTEXT
Internal and external issues of Group's context risks and opportunities
2 - ANALYSIS OF RISKS AND OPPORTUNITIES RELATED TO INTERNAL AND EXTERNAL ISSUES
La testimonianza di Ariston Thermo
1420/01/21 – Sara Livretti – Group HSE Director
INTERESTED PARTIES MAIN AREA TOPIC NEEDS & EXPECTATIONS
DETECTION MODE OF
INTERESTED PARTIES'
NEEDS AND
EXPECTATIONS
SATISFACTION
POSSIBLE KPIs /
REPORTSNAME APPLICABLE
COMPLIANCE TO
OBLIGATIONRISKS OPPORTUNITIES
CURRENT KPIs
(ACTUAL LEVEL OF
CONTROL)
DEPARTMENTS
INVOLVED /
PROCEDURES / PRAXIS
DESCRIPTION OF
NECESSARY ACTIONS (IF
REQUIRED)
NOTE
Associations of the Group’s
activity sectorsQ / HSE Best practice
Willingness to share
experiences about best
practices
Mutual exchange of
informationNo. of issues
Associations of the Group’s
activity sectorsQ / HSE Research
Willingness to collaborate to
the activities of the
association (project,
research, work’s group, etc.)
Co-makership Projects No. of projects
Associations of the Group’s
activity sectorsQ / HSE Data
Data supply on periodical
basisData delivery
Statistic at Administration
dep
Customers Q / HSE Product Wide products' range Wide catalogueNo. of codes of products'
portfolio
Customers Q / HSE Product Innovation New products introductionNo. of new codes launched
every year
Customers Q / HSE Product Reliability DefectivenessCL12
Customer PPM (B2B)
Customers Q / HSE ProductTechnical and Enviromental
data availability
Technical / environmental
data sheet & use information
No. of technical /
environmental data download
from the company website
Customers Q / HSE Product Help desk support Help desk presence Help desk report
Customers Q / HSE ProductProducts / services with low
environmental impacts
Absence of hazardous
substances in products
No. of products per energy
class
Customers HSE Production
Production process compliant
with HSE international
Standards
Good HSE performance and
membership to international
HSE/Ethical Organizations
External certifications
Customers Q / HSE Distribution / logistic Shorter lead time Average lead time declared
Sales Order Fulfillment Index
(SOFIX) - for Thermic
Comfort
Customers Q / HSE Distribution / logistic No logistic errors Logistic errors declared
Logistic errors report
(products damaged / missing
/ wrong)
Customers Q / HSE Sales conditionsLow prices
Favourable payment termsCommercial condition
Average selling price
DSO (Days Sales
Outstanding)
Customers Q / HSE After sales Widespread in market
Widespread distribution in
the territory of customer
services
Survery reports
Customers Q / HSE After sales
Effectiveness
Quickness
Courtesy
Extended warranty
availability
Ad hoc surveySurvery reports
Extended warranty sales
Customers Q / HSE After sales Help desk support Help desk presence Help desk report
Customers Q / HSE Brand reputation Global Ranking increasing
Brand ranking website (for
example: RepTrak 2017,
https://www.rankingthebrand
s.com)
Brand ranking
Customers HSE Brand reputation Environment friendly
Presence of management
system certification (ISO-
EMAS) and/or product
certification (Ecolabel, EPD)
No. of certificated sites
Customers HSE Brand reputation Environment friendly
Potential initiatives and
voluntary environmental
projects of the Group
No. of yearly initiatives
Customers Q / HSE Voice of the customers
To have a say about new
products / new features
demand satisfying
Complains management
processCustomers' complains report
Customers Q / HSE Voice of the customers
To have a say about new
products / new features
demand satisfying
Value proposition
Market research
Market research report and
result
Workers, workers’
representatives, workers’
organizations (trade unions)
and employers’ organizations
Q / HSE Company performance Business continuity P&L EBIT / Turnover
Workers, workers’
representatives, workers’
organizations (trade unions)
and employers’ organizations
HSE Working placeHealth and safety working
conditions
Notification coming from
workers and workers'
representatives
TAG, suggestions,job
observations, safety reports
HSE Training hours
Workers, workers’
representatives, workers’
organizations (trade unions)
and employers’ organizations
HSE Working placeGood environment
management ISO 14001 Environment reports
Workers, workers’
representatives, workers’
organizations (trade unions)
and employers’ organizations
Q / HSE Welfare / benefitsGet welfare / benefits for
employee and family
Presence of company
welfare / benefit
No. of benefits
Welfare spending
End users Q / HSE Pre sales Technical info availability
Presence of company
website.
Presence at more important
international fair or
exhibitions
Statistics related to the
website accesses (example:
No. of downloads, No. of
contact forms filled, etc).
No. of presence at
exhibitions
End users Q / HSE Product Operation and reliability
NPS
Sales volume / trend
Market share
Product reliability
Sales report
CL12
NPS
End users Q / HSE Product Comfort and low noise Noise level test report Noise level (dB)
End users Q / HSE Product
Easiness of use
Customer service
Running costs
Design and size
Customers survey
Customers complaintsNPS
End users Q / HSE ProductProducts / services with low
environmental impacts
Technical data sheet & use
information & Waste
management
Ecological Rucksack Index
(describes environmental
stress)
End users Q / HSE ProductProducts / services with low
environmental impacts
Absence of hazardous
substances in products
Reach / Rohs compliance
declaration
End users Q / HSE After sales
Good on site visit capability
(manners, technical
preparation, equipment,
ability to solve the problem
and to address customer’s
issues).
Good operator at the phone
(way the operator deals with
the customer, his ability to
address and solve issues
directly on the phone and to
provide quick answers).
Reachability of the customer
service.
Payment and cost/benefit
ration.
NPS
After sales centers market
spread
NPS
List of after sales centers
Distribution of the after sales
centers in the market
End users Q / HSE Brand reputation Global Ranking increasing
Brand ranking website (for
example: RepTrak 2017,
https://www.rankingthebrand
s.com)
Brand ranking
End users Q / HSE Brand reputation Environment friendly
Presence of management
system certification (ISO-
EMAS) and/or product
certification (Ecolabel, EPD)
No. of certificated sites
End users Q / HSE Brand reputation Environment friendly
Potential initiatives and
voluntary environmental
projects of the Group
No. of yearly initiatives
External Body of Control / Legal
and regulatory authoritiesQ / HSE
Statutory and
regulatory
requirements.
Local environment
legislation
Compliance to obligations
(Statutory and regulatory
requirements).
Compliance to local
environment legislation
Official inspection visits
No. of nonconformities
detected during the
inspection visits
No. of nonconformities per
plant / year
External occupational health
and safety organizations,
occupational safety and health-
care professionals
HSE WastesCorrect waste
characterizationWaste management Statistics of wastes
External occupational health
and safety organizations,
occupational safety and health-
care professionals
HSEWater and air
emissions
Respect of limit values of
water and air emissions
Water and air emissions
managementStatistics of emissions
External occupational health
and safety organizations,
occupational safety and health-
care professionals
HSEChemical and phisical
agentsRespect of limit values
Risk Assessment
managementStatistics on exposure
Financiers / Banks Q / HSE Ability to repay the loanGood economical situation
Business continuityP&L
EBIT
Cash flow
High Direction Q / HSE Company performance Profitability P&L EBIT
High Direction Q / HSE Company performance Continuous growthP&L
Market share
Turnover
Market share %
High Direction Q / HSE Company performanceProcesses and products
improvement
Improvement projects done
Customers' complains
No. of projects done
CL12, Field Quality
Spending
High Direction Q / HSE Brand reputation Global Ranking increasing
Brand ranking website (for
example: RepTrak 2017,
https://www.rankingthebrand
s.com)
Brand ranking
Top Management HSE Working ConditionsHealth and safety of the
whole workforceHSE Performance Analysis HSE Management Review
Top Management HSE Working ConditionsGood environment
managementHSE Performance Analysis HSE Management Review
Top Management Q / HSE Production
Compliance to obligations
(Statutory and regulatory
requirements)
Official inspection visits
No. of nonconformities
detected during the
inspection visits
No. of nonconformities per
plant / year
Top Management Q / HSE Product
Compliance to obligations
(Statutory and regulatory
requirements)
Market official surveillance
No. of nonconformities
detected during the market
surveillance
No. of nonconformities per
plant / year
Top Management Q / HSE Company management
Compliance to obligations
(Statutory and regulatory
requirements)
Supervisory body audits /
control
No. of nonconformities
detected during the
supervisor body's activity.
No. of nonconformities per
plant / year
Installers Q / HSE Product
Easyness to install
Clear instructions manual /
video
Maintenance and installation
report (R&D deliverable)
Acceptance of Maintenance
and Installation report during
DRs
Installers Q / HSE Product Accessories availability Wide catalogue No. of accessories
Installers Q / HSE Service Help desk support Help desk presence Help desk report
La testimonianza di Ariston Thermo
1520/01/21 – Sara Livretti – Group HSE Director
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