iso 55000 and the benefits of implementation for councils tom carpenter ceo, iq-am pty ltd certified...
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ISO 55000 and the benefits of implementation for Councils
Tom CarpenterCEO, IQ-AM Pty LtdCertified Asset Management AssessorAsset Management Council AMBOK Team Member and Victorian Chapter ChairJAS-ANZ Accreditation AuditorISO PC 251 Australian Co-RepresentativeISO WG39 Australian RepresentativeJAS-ANZ Accreditation Scheme Tech Committee Representative
Presentation © IQ-AM Pty LtdRTO 22515ABN 77147017525Some content from other sources utilised for educational purposes
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External Drivers
• Regulators:− Economic− Environmental− OH&S
• Government:− Central agencies – Treasuries− Service Agencies
• Insurance/ Risk Management• Legal (Protection and Attack)• Customers and Community• Boards/Governance
/Top Management• Investors and Lenders
3
Case
Stu
dy
External Drivers
The Victorian Black SaturdayBushfire Royal Commissioninvestigated:
– Asset Design– Maintenance– Asset Age– Risk analysis and management– Resources, skills, management
and supervision– Training– Renewal and Replacement funding– Customer willingness to pay
2
4
Asset management translates the organization's objectives into asset-related decisions, plans and activities, using a risk based approach. 1
3.3.1asset management: coordinated activity of an organization (3.1.14) to realize value from assets (3.2.1) 1
Definition:
What it does:
What is Asset Management?
1 Definition and text extracted from ISO 55000 FDIS Draft (© ISO, 2013)
International Standard
ISO 55000 – DefinitionsISO 55001 – Requirements
ISO 55002 – Guidelines
WSAA – Aquamark & future ISO Standard
IPWEA - IIMM
WA Treasury – Guidelines
Regulators will use the International Standardas the independent ‘test’ or benchmark
Ausroads – Guidelines
Organisational/ Other Guidelines & Standards
What is Asset Management?
however:
the outputs (activities and decisions) generated or impacted on at least 82% of industry’s Total costs.
During an utility industry benchmarking study it was determined that the cost of the Asset Management ‘System’ made up only 3% of industry cost –
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Shutdown/Outage
Preventive Modification Corrective(ISO 55001 Clause 10.1 (c))
Example of alignment of Managing the Organisation, the AMS, AM and managing
AssetsOrganisational Objectives(ISO 55001 Clauses 4.1, 4.2)
Maintenance Plan(Strategy)
(ISO 55001 Clause 6.2.2)
Maintenance Plan (Tactics and Program)
(ISO 55001 Clause 8.1)
Asset Management Plan(s)(ISO 55001 Clauses 4.4, 5.2, 6.1, 6.2)
Proactive Activities/Actions(ISO 55001 Clause 10.2)
Predictive Activities(ISO 55001 Clause 10.2)
Preventive(ISO 55001 Clause 10.1
(called up by 10.2))
Manufacturer’srecommendations, time and/or usage,MTBF, or expected
life based
Outputs fromcontinuous or
periodic conditionmonitoring
Outputs fromstatistical analysis,
FMECA, RCA,RCM, Failure
prediction models
‘Dynamic’ programming
pathway
‘Passive’ programming
pathway
Corrective Action(ISO 55001 Clause 10.1)
Unplanned/Reactive EVENTS
Emergency/Crisis(ISO 55001 Clause 10.1(a))
BreakdownImmediate CorrectiveMaintenance (CIM)
(ISO 55001 Clause 10.1 (a))
DeferredDeferred CorrectiveMaintenance (CDM)
(ISO 55001 Clause 10.1 (a))
Remedial(ISO 55001 Clause 10.1 (b))
IN FROM
Improvement/Renewal/Replacement(ISO 55001 Clause 10.1 (c))
Op
era
tio
na
l Capital Processes/Plans
(ISO 55001 Clause 10.1 (c))
OUT TO
Imp
rove
me
nt/
Re
ne
wa
l/R
ep
lace
me
nt
Routine and/or Running(ISO 55001 Clause 10.1 (c))
(ISO 55001 Clauses9.3 (c), (f), (g), 10.2)
(ISO 55001 Clauses9.3 (c), (f), (g))
(ISO 55001Clause 6.1)
(ISO 55001 Clause 6.1)
Pe
rfo
rma
nce
mo
nito
rin
g a
nd
re
po
rtin
g(I
SO
550
01
Cla
us
es 7
.5,
9.1
, 1
0.1
(d
), (
e),
10.3
)
© 2013ISO 55001 Maintenance Logic Map(based on DIS draft, may be subject to change)
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Management System Certification
ISO 5500#
AS
SE
T M
AN
AG
EM
EN
T P
LAN
NIN
G
EnablingProcessesfor AssetManagement
Asset ManagementInformation Systemsand DataManagement
AssetManagementPhilosophy & Framework
LEGAL AND STAKEHOLDER REQUIREMENTS AND EXPECTATIONS
Asset data and information systems
Implement asset management solutionsAsset Solutions – operate, maintain, renew,
enhance, retireNon-asset solutions – demand management,
insurance, failure management
Asset management processes, procedures& standards for each asset type
Optimised asset management strategy,objectives, level of service targets and plans
ASSET MANAGEMENT POLICY
ORGANISATIONALSTRATEGIC PLAN
Vision, Mission, Objectives, Level of Service,Business Policies, Risk
Ope
ratio
nal
Pla
nnin
gT
actic
alP
lann
ing
Str
ateg
icP
lann
ing
Mon
itorin
g an
d re
view
Con
tinua
l Im
prov
emen
t
Existing frameworks and understanding
Asset Management Decision-Making Whole-life Cost & Value Optimisation Operations & Maintenance Decision-Making Capital Investment Decision-Making Resourcing Strategy & Optimisation Shutdowns & Outage Strategy & Optimisation Ageing Assets Strategy
Is this Asset Management?
The GFMAM1 Landscape
1GFMAM – Global Forum for Maintenance and Asset Management
The GFMAM 39 essential Asset Management SubjectsSubject Group Asset Management Subject Asset Management Strategy and Planning Asset Management Policy
Asset Management Strategy Demand Analysis Strategic Planning Asset Management Plan
GFMAM Landscape
GFMAM – Global Forum for Maintenance and Asset Management
The GFMAM 39 essential Asset Management SubjectsSubject Group Asset Management Subject Lifecycle Delivery Activities
Technical Standards & Legislation Asset Acquisition & Commissioning Systems Engineering Configuration Management Maintenance Delivery Reliability Engineering Asset Operations Resource Management Shutdown & Outage Management Fault & Incident Response Asset Rationalisation and Disposal
Asset Knowledge Enablers
Asset Information Strategy Asset Knowledge Standards Asset Information Systems Asset Data and Knowledge
Is this Asset Management?
GFMAM Landscape
GFMAM – Global Forum for Maintenance and Asset Management
The GFMAM 39 essential Asset Management SubjectsSubject Group Asset Management Subject Organization and People Enablers
Contract & Supplier Management Asset Management Leadership Organizational Structure & Culture Competence & Behaviour
Risk & Review Criticality, Risk Assessment and Management Contingency Planning & Resilience Analysis Sustainable Development Weather and Climate Change Asset & Systems Change Management Assets & Systems Performance & Health Monitoring Management Review, Audit & Assurance Accounting Practices Stakeholder Relations
Is this Asset Management?
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Is this Asset Management?
13
Systems Thinking:
Definition of a ‘System’1:A system is a group of interacting, interrelated, and interdependent components that form a complex and unified whole
Systems have several defining characteristics1:• Every system has a purpose within a larger system• All of a system's parts must be present for the system to carry out
its purpose optimally. • A system's parts must be arranged in a specific way for the system
to carry out its purpose. • Systems change in response to feedback. • Systems maintain their stability by making adjustments based on
feedback. 1 Extracted from: http://www.pegasuscom.com/systems-thinking.html
What is Asset Management?
A group of interacting, and interdependent interrelated,components that form a complex and unified whole
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What is Asset Management?
i.e. from this to this…
…or is it also how you put the activities together?
and avoid this…
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What is Asset Management?
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What is Asset Management?
Asset Management Council AM Framework:
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Managing theOrganisation
AssetManagement
Coordinated activity of an organisation to
realize value from assets
AssetManagement
System
Set of inter-related or Interacting Elements to establish AM policy, AM objectives and processes
to achieve those objectives
AssetPortfolio
Assets that are within the scope of the asset management system
ISO 55000 - Relationships betweenkey terms (modified)
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Being Certified…
ISO 9000Issues:• Failure to recognise that the QMS had a purpose• Failure to link process quality to improvement in
outputs or outcomes• Quality control of audit process
“Ring the boss, tell him we’ve fixed all the potholes”
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Organizational context
Elements of the ISO 55001 AMS
Leadership
Planning
Support
Operation
Performance evaluation
Improvement
asset management: coordinated activity of an organization to realize value from assets
Leaders
hip
(550
01
Cl 5
)To
p M
anag
emen
tAM
Lea
der
ship
& C
om
mitm
ent
(550
01
Cl 5.
1)
AM
Role
s, R
esponsibili
ties
& A
uth
orities
(550
01 C
l 5.3
)
Elements of the ISO 55001 AMS
Organisational Context(55001 Cl 4)
Organisational Objectives
(55001 Cl 4.1, 4.2)
AM Stakeholder’s
needs & expectations(55001 Cl 4.2)
Asset & Organisational
Capability(55001 Cl 4.1, 4.2)
Management/Business System
Integration(55001 Cl 4.3, 6.1)
Organisational Corporate Plan(55001 Cl 5.2)
Scope ofAssets
(55001 Cl 4.3)
Nature & Scale of
Operations(55001 Cl 5.2)
Relevant Organisational
Policies(55001 Cl 5.2)
Internal & External Issues
(Operating Env)
(55001 Cl 4.1, 4.2)
AM & AMS Operations (55001 Cl 8)
Change Management(55001 Cl 8.2)
Outsourced Activities(55001 Cl 8.3)
Plan, Implement & Control(55001 Cl 8.1)
Asset Portfolio
Products and Services
Stakeholders Incl. Customers(55001 Cl 4.1, 4.2)
Strategic Plan for Asset Management (55001 Cl 4.4)
AM Objectives
(55001 Cl 6.2.1)
AM Decision Making Criteria (55001 Cl 4.2)
AM Decision Making & Prioritisation Methodologies & Tools (55001 Cl 6.2.2)
AM
Polic
y(5
5001
Cl 5
.2)
Risks an
d O
pportu
nities (55001 C
l 6.1, 8.2)
Perform
ance Evalu
ation (550
01 C
l 9)
Audit (550
01 C
l 9.2)
Man
agem
ent R
eview (55001 Cl 9.3)
Monito
r & R
eport (550
01 C
l 4.2, 9.1)
Impro
vemen
t Activities (550
01 C
l 10)
Preventive/ Pred
ictive (55001 Cl 10.2)Failu
res & In
ciden
ts (55001 Cl 10.1)Contin
ual Im
pro
vemen
t (55001 Cl 10.3)
AM Plan(s)(55001 Cl 6.2.2)
AM Support (55001 Cl 7)
Competence(55001 Cl 7.2)
Resources(55001 Cl 7.1)
Awareness(55001 Cl 7.3)
Communication(55001 Cl 7.3)
Information(55001 Cl 7.5)
Information Management
& Control(55001 Cl 7.6, 4.2)
LEGENDAM System Element
AM System Interface/ Overlap Element
Overarching AM System Element applying to all other Elements
AM System key linkage
External System Element
NOTE: Based on ISO 55001 DIS Draft(subject to change)
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Buyer Beware!
Organisation
Conformity Assessment BodyAudit Team
Management System Certification
Management System Certification
Current (transitional) situation• Any Conformity Assessment Body (CAB) accredited to
certify ‘Management Systems’ can certify against ISO 55001
• The CAB is responsible for determining its auditor’s competence
• ISO/IEC 17021-5 (auditor competency technical specification) published on the 1st of April 2014 but neither it, nor 17021-1 are enforceable as there is no ‘accreditation scheme’ for CAB’s
• The Asset Management community had NO decision making ‘power’ in this process
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Management System Certification
• JAS-ANZ has developed a Conformity Assessment Body (CAB) Accreditation Scheme based on:
– ISO/IEC 17021 – Requirement’s for management system auditing CAB’s
– ISO/IEC 17021-5 for ISO55001 audit team technical competencies
– GFMAM AM Landscape
– Asset Management Community providing AM accreditation input
• Processes to be completed:
• JAS-ANZ take the Accreditation Scheme to PAC (Pacific Accreditation Cooperation) – meeting in Mexico in June
• Then to EA (European co-operation for Accreditation) and ANSI-ASQ National Accreditation Board (ANAB)
• Then to the International Accreditation Forum (IAF).
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Other Processes/Activities
• PAS 55 – Technical Specifications are normally withdrawn when a corresponding Standard has been released
• AMCouncil has released an ISO55001 ‘Companion Guide’ document.
• WPiAM has created an auditor knowledge exam and certification (Certified Asset Management Assessor (CAMA)
• IIMM being re-issued (2011 mapping doc avail)
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Management System Certification
Key features of the Accreditation Scheme: Will contain:
– Requirements for the CAB– Requirements for the Client– Interpretation and application of the Standard– Requirements for CAB use of subcontractors
Key features:− Auditor competencies− CAB Report content requirements− Any key elements of ISO55002 (interpretation and
application of ISO55001)
Auditor Competency
Asset Managementis Maintenance in drag…
Asset Managementis Reliability Engineering
in drag…
Asset Managementis Financial Management
in drag…
Asset Managementis Maintenance
Management in drag…
Asset Management isFacility Management
in drag…
Asset Managementis Accounting in drag…
The Asset Manager?
Who can be Certified?
ISSUE: Under what circumstances, or contractual arrangements, will Certification be possible?
Owners?Asset Managers?
Service Providers?
Is the determinant: those who make AND control implementation of life cycle management decisions linked to value generation?
Who can be Certified?
ISSUE: Under what circumstances, or contractual arrangements, will Certification be possible?
• Contracted Service Provision− Unit Cost based activities− Works Management
• BOO/BOOT• Alliances• Others?
31
Integrated Management System Auditing
What parts or elements of the ISO 55001 AMS fit under the IBMS framework, & which require Asset Management/AMS specific technical skill.
Common Elementsor Requirements
Oth
er/L
ocal
Sta
ndar
ds,
Legi
slati
on,
Regu
latio
ns
Envi
ronm
enta
l M
anag
emen
t(IS
O 1
4001
)
Asse
t Man
agem
ent
(ISO
550
01)
Qua
lity
Man
agem
ent
(ISO
900
1)
Occ
upati
onal
Hea
lth &
Sa
fety
BS
1800
1/AS
/ N
ZS48
01
Additional specific technical skill required
Impact on consultant service offerings
Issue: Does the Asset Management Process Improvement audit/gap tool I use, address all elements of the ISO 55001 Standard and what is being done to ensure alignment?
ISSUE: Process Improvement data gathering or analysis tools will require mapping or modification
33
34
35
1. Major nonconformity: One or more elements of ISO 55001 are not met, or the outcome is ineffective.
2. Minor nonconformity: One or more elements of ISO 55001 are not fully met, or the outcome is only partly effective.
3. Conforms (first certification audit) fully documented, performance managed, integrated and subject to defined audit, review, continuous improvement and updating.
4. Conforms at re-certification fully documented, performance managed, integrated and subject to defined audit, review, continuous improvement and updating with proven evidence of continuous improvement action completion.
CERTIFICATION CONFORMANCE GRADES
36
CERTIFICATION BENCHMARKING?
37
CERTIFICATION PATH TO MATURITY
38
KEEPING STAKEHOLDERS ON SIDE
Questions?
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