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JetB
lue
Airw
ays -
Pre
ss R
elea
ses
●O
ur c
ompa
ny
●W
hy y
ou'll
like
us
●Pr
ess
room
●Pr
omot
ions
●C
omm
unity
rela
tions
●W
ork
here
●JB
LU in
vest
or re
latio
ns❍
Sha
reho
lder
Info
rmat
ion
❍A
nnua
l Rep
orts
❍In
tera
ctiv
e A
nnua
l Rep
orts
❍Pr
ess
Rel
ease
s ❍
Aud
io A
rchi
ves
❍B
oard
of D
irect
ors
❍M
anag
emen
t❍
Ana
lyst
Cov
erag
e❍
Sto
ck Q
uote
❍S
tock
Cha
rt❍
Firs
t Cal
l Est
imat
es❍
SE
C F
iling
s❍
E-M
ail A
lerts
❍C
alen
dar o
f Eve
nts
❍In
vest
or U
pdat
e❍
Cor
pora
te G
over
nanc
e❍
FAQ
s
●C
orpo
rate
trav
el
●Sh
opB
lue
Pres
s R
elea
ses
Vie
w p
rinte
r-fri
endl
y ve
rsio
n
<<B
ack
JetB
lue
Stat
emen
t Reg
ardi
ng O
pera
tiona
l Im
pact
Tod
ayN
EW
YO
RK
, Feb
. 14,
200
7 (P
RIM
E N
EW
SW
IRE
) -- J
etB
lue
Airw
ays
issu
es th
e fo
llow
ing
stat
emen
t reg
ardi
ng o
pera
tiona
l dis
rupt
ions
cau
sed
by a
win
ter w
eath
er s
yste
m:
"Jet
Blu
e ap
olog
izes
to c
usto
mer
s w
ho w
ere
impa
cted
by
the
ice
stor
m a
t our
hom
e ba
se o
f op
erat
ions
in N
ew Y
ork,
spe
cific
ally
at J
ohn
F. K
enne
dy In
tern
atio
nal A
irpor
t. O
f the
505
dai
ly
fligh
ts o
pera
ted
by J
etB
lue,
mor
e th
an 2
50 fl
ight
s w
ere
canc
elle
d, a
nd a
ppro
xim
atel
y 10
flig
hts
wer
e si
gnifi
cant
ly d
elay
ed a
t JFK
with
cus
tom
ers
on b
oard
. The
se fl
ight
s w
ere
a co
mbi
natio
n of
sc
hedu
led
depa
rture
s fro
m J
FK th
at w
ere
not a
ble
to ta
ke o
ff du
e to
the
ever
-cha
ngin
g w
eath
er
cond
ition
s, a
nd a
rriv
als
that
we
wer
e un
able
to m
ove
to a
gat
e w
ithin
a re
ason
able
am
ount
of t
ime,
du
e to
all
gate
s be
ing
occu
pied
.
"Thi
s re
sulte
d in
una
ccep
tabl
e de
lays
for o
ur c
usto
mer
s.
"Jet
Blu
e si
ncer
ely
apol
ogiz
es to
all
cust
omer
s im
pact
ed b
y to
day'
s w
eath
er a
nd w
ill b
e is
suin
g a
full
refu
nd a
nd a
free
roun
dtrip
flig
ht to
cus
tom
ers
dela
yed
onbo
ard
any
airc
raft
in e
xces
s of
thre
e ho
urs.
Jet
Blu
e's
cust
omer
com
mitm
ent t
eam
will
be
cont
actin
g th
ese
cust
omer
s as
soo
n as
po
ssib
le."
The
JetB
lue
logo
is a
vaila
ble
at h
ttp://
ww
w.p
rimen
ewsw
ire.c
om/n
ewsr
oom
/prs
/?pk
gid=
795
CONTACT: JetBlue Corporate Communications
(718) 709-3089
© 2
006
JetB
lue
Airw
ays
Esp
añol
Wor
k he
reC
onta
ct u
sPriv
acy
polic
yLeg
alC
orpo
rate
trav
elA
bout
Jet
Blu
e
http
://in
vest
or.je
tblu
e.co
m/p
hoen
ix.z
htm
l?c=
1310
45&
p=iro
l-new
sArti
cle&
ID=9
6345
0&hi
ghlig
ht=4
/19/
2007
1:1
8:42
PM
JetB
lue
Airw
ays -
Pre
ss R
elea
ses
●O
ur c
ompa
ny
●W
hy y
ou'll
like
us
●Pr
ess
room
●Pr
omot
ions
●C
omm
unity
rela
tions
●W
ork
here
●JB
LU in
vest
or re
latio
ns❍
Sha
reho
lder
Info
rmat
ion
❍A
nnua
l Rep
orts
❍In
tera
ctiv
e A
nnua
l Rep
orts
❍Pr
ess
Rel
ease
s ❍
Aud
io A
rchi
ves
❍B
oard
of D
irect
ors
❍M
anag
emen
t❍
Ana
lyst
Cov
erag
e❍
Sto
ck Q
uote
❍S
tock
Cha
rt❍
Firs
t Cal
l Est
imat
es❍
SE
C F
iling
s❍
E-M
ail A
lerts
❍C
alen
dar o
f Eve
nts
❍In
vest
or U
pdat
e❍
Cor
pora
te G
over
nanc
e❍
FAQ
s
●C
orpo
rate
trav
el
●Sh
opB
lue
Pres
s R
elea
ses
Vie
w p
rinte
r-fri
endl
y ve
rsio
n
<<B
ack
JetB
lue
Ann
ounc
es th
e Je
tBlu
e C
usto
mer
Bill
of R
ight
sN
ew Y
ork-
Bas
ed L
ow F
are
Airl
ine
Expe
cts
to O
pera
te a
100
Per
cent
Sch
edul
e To
day
NE
W Y
OR
K, F
eb. 2
0, 2
007
(PR
IME
NE
WS
WIR
E) -
- Jet
Blu
e A
irway
s (N
asda
q:JB
LU) t
oday
an
noun
ces
a co
mpr
ehen
sive
cus
tom
er p
rom
ise
and
com
pens
atio
n pr
ogra
m c
alle
d "T
he J
etB
lue
Cus
tom
er B
ill o
f Rig
hts.
"
To v
iew
Jet
Blu
e's
Cus
tom
er B
ill o
f Rig
hts,
clic
k he
re:h
ttp://
med
ia.p
rimez
one.
com
/cac
he/2
989/
file/
3787
Key
pro
visi
ons
of th
e Je
tBlu
e C
usto
mer
Bill
of R
ight
s ar
e be
low
, and
hav
e be
en m
ade
retro
activ
e to
Feb
. 14,
200
7:
-- JetBlue will notify customers of the following:
- Delays prior to scheduled departure
- Cancellations and their cause
- Diversions and their cause
-- JetBlue will take the necessary action to deplane customers if
an aircraft is ground-delayed for five hours. JetBlue Captains
have discretion if the aircraft is positioned and almost ready
for take-off.
-- If a flight lands and is unable to taxi in to a gate right away,
the following compensation will be made for customers:
Delayed 30-60 minutes
Customers receive a $25 voucher valid toward the purchase of
their next JetBlue flight
Delayed 1-2 hours
Customers receive a $100 voucher
Delayed 2-3 hours
Customers receive a voucher for the full amount of their
one-way fare.
Delayed more than 4 hours
Customers receive a voucher for the full amount of their
round trip.
Note: JetBlue fares are all one-way; round trip purchase is
never required.
-- If a flight has a ground delay on departure, the following
compensation applies:
Delayed 3-4 hours
Customers receive a $100 voucher
http
://in
vest
or.je
tblu
e.co
m/p
hoen
ix.z
htm
l?c=
1310
45&
p=iro
l-new
sArti
cle&
ID=9
6505
2&hi
ghlig
ht=
(1 o
f 3)4
/19/
2007
1:1
3:45
PM
JetB
lue
Airw
ays -
Pre
ss R
elea
ses
Delayed more than 4 hours
Customers receive a voucher in the full amount of the
customer's original round trip.
-- If a flight is cancelled within 12 hours of scheduled
departure, and it is a situation within the control of the
company (as opposed to weather or ATC delays), customers may
choose a full refund or a full credit, as well as a voucher
valued at the cost of their original round-trip.
-- If JetBlue delays a flight in a situation within the company's
control, customers can expect the following compensation:
Delayed 1-2 hours
Customers receive $25 voucher
Delayed 2-4 hours
Customers receive $50 voucher
Delayed 4-6 hours
Customers receive a voucher valid for the full amount of their
one-way fare.
Note: JetBlue fares are all one-way; round trip purchase is
never required.
Delayed more than 6 hours
Customers will receive a voucher for the full amount of their
round trip.
"Thi
s w
as a
big
wak
e-up
cal
l for
Jet
Blu
e," s
aid
JetB
lue
Foun
der a
nd C
EO
Dav
id N
eele
man
. "If
ther
e's
a si
lver
lini
ng, i
t is
the
fact
that
our
airl
ine
is g
oing
to b
e st
rong
er a
nd e
ven
bette
r pre
pare
d to
ser
ve o
ur c
usto
mer
s. In
add
ition
, I w
ant t
o pu
blic
ly a
polo
gize
to J
etB
lue'
s cr
ewm
embe
rs --
the
best
in th
e in
dust
ry --
and
I pr
omis
e to
get
the
right
reso
urce
s, to
ols
and
supp
ort f
or th
em g
oing
fo
rwar
d, s
o th
at th
ey in
turn
can
del
iver
the
JetB
lue
Exp
erie
nce
you
have
com
e to
exp
ect f
rom
us.
"
In a
dditi
on to
the
key
prov
isio
ns o
f the
Jet
Blu
e C
usto
mer
Bill
of R
ight
s lis
ted
abov
e, th
e ai
rline
will
fo
rm a
cus
tom
er a
dvis
ory
coun
cil,
who
will
be
cons
ulte
d w
ith re
gard
ing
ongo
ing
impr
ovem
ent
prog
ram
s.
JetB
lue
is ta
king
imm
edia
te a
ctio
ns to
add
ress
inef
ficie
ncie
s in
its
resp
onse
pla
ns. A
ctio
ns a
lread
y ta
ken
incl
ude
new
com
mun
icat
ion
stra
tegi
es w
ith in
fligh
t and
pilo
t cre
wm
embe
rs in
the
even
t of a
sy
stem
dis
rupt
ion,
so
that
the
airli
ne c
an re
set t
he o
pera
tion
fast
er, a
fter t
he e
xter
nal d
isru
ptio
n ev
ent e
nds.
Oth
er a
reas
und
er im
med
iate
revi
ew in
clud
e:
-- Cross-training non-operational crewmembers and assigning
secondary responsibilities to support the operation in the
event of a significant disruption
-- Improving functionality on jetblue.com to support customer needs
and allow JetBlue reservations and central baggage to maintain
low on-hold time for customers
-- Improving communications at the airport, so information on
available aircraft, flight crews and ground conditions is
uniformly shared and decisions based on the most reliable data
Ple
ase
visi
t ww
w.je
tblu
e.co
m/p
rom
ise
for m
ore
info
rmat
ion
and
upda
tes.
The
airli
ne w
ill h
ost a
tele
-con
fere
nce
with
new
s m
edia
that
will
be
sim
ulta
neou
sly
web
cast
. Ple
ase
liste
n vi
a: h
ttp://
w.o
n24.
com
/r.ht
m?e
=385
99&
s=1&
k=F7
8D8A
E98
0D12
A00
7E8E
CE
1955
AF4
77D
JetB
lue
Airw
ays
is fo
cuse
d on
cre
atin
g a
new
airl
ine
cate
gory
-- a
n ai
rline
that
offe
rs v
alue
, ser
vice
an
d st
yle.
Bas
ed in
New
Yor
k C
ity, a
nd n
ow in
its
seve
nth
year
, the
low
-cos
t car
rier c
urre
ntly
http
://in
vest
or.je
tblu
e.co
m/p
hoen
ix.z
htm
l?c=
1310
45&
p=iro
l-new
sArti
cle&
ID=9
6505
2&hi
ghlig
ht=
(2 o
f 3)4
/19/
2007
1:1
3:45
PM
JetB
lue
Airw
ays -
Pre
ss R
elea
ses
serv
es 5
0 de
stin
atio
ns w
ith m
ore
than
500
flig
hts
daily
. Jet
Blu
e ha
s th
e m
ost l
egro
om in
coa
ch(a
). In
add
ition
to it
s si
gnat
ure
seat
back
tele
visi
on s
ervi
ce fr
om D
IRE
CTV
(r)(
b), J
etB
lue
also
offe
rs a
se
lect
ion
of fi
rst-r
un m
ovie
s an
d bo
nus
feat
ures
from
FO
X In
Flig
ht(tm
) on
fligh
ts lo
nger
than
two
hour
s. T
he lo
w-fa
re, h
igh-
valu
e ai
rline
offe
rs c
usto
mer
s ge
nero
us b
rand
nam
e sn
acks
and
be
vera
ges,
incl
udin
g fre
shly
bre
wed
Dun
kin'
Don
uts(
r) c
offe
e, a
nd d
elic
ious
win
es s
elec
ted
by th
e ai
rline
's L
ow F
are
Som
mel
ier,
Josh
Wes
son
from
Bes
t Cel
lars
(r).
With
Jet
Blu
e, a
ll se
ats
are
assi
gned
, all
trave
l is
ticke
tless
, all
fare
s ar
e on
e-w
ay, a
nd a
n ov
erni
ght s
tay
is n
ever
requ
ired.
For
in
form
atio
n or
rese
rvat
ions
cal
l 1-8
00-J
ETB
LUE
(1-8
00-5
38-2
583)
or v
isit
ww
w.je
tblu
e.co
m.
(a) J
etB
lue
has
the
mos
t leg
room
in c
oach
, bas
ed o
n av
erag
e fle
et-w
ide
seat
pitc
h fo
r U.S
. ai
rline
s.
(b) D
IRE
CTV
(r) s
ervi
ce is
not
ava
ilabl
e on
flig
hts
outs
ide
the
cont
inen
tal U
nite
d S
tate
s; h
owev
er,
whe
re a
pplic
able
FO
X In
Flig
ht(tm
) is
offe
red
com
plim
enta
ry o
n th
ese
rout
es. F
OX
InFl
ight
(tm) i
s a
trade
mar
k of
Tw
entie
th C
entu
ry F
ox F
ilm C
orpo
ratio
n. J
etB
lue'
s in
-flig
ht e
nter
tain
men
t is
pow
ered
by
Liv
eTV
, a w
holly
ow
ned
subs
idia
ry o
f Jet
Blu
e.
The
JetB
lue
logo
is a
vaila
ble
at h
ttp://
ww
w.p
rimen
ewsw
ire.c
om/n
ewsr
oom
/prs
/?pk
gid=
795
This
pre
ss re
leas
e co
ntai
ns s
tate
men
ts o
f a fo
rwar
d-lo
okin
g na
ture
whi
ch re
pres
ent o
ur
man
agem
ent's
bel
iefs
and
ass
umpt
ions
con
cern
ing
futu
re e
vent
s. F
orw
ard-
look
ing
stat
emen
ts
invo
lve
risks
, unc
erta
intie
s an
d as
sum
ptio
ns, a
nd a
re b
ased
on
info
rmat
ion
curr
ently
ava
ilabl
e to
us
. Act
ual r
esul
ts m
ay d
iffer
mat
eria
lly fr
om th
ose
expr
esse
d in
the
forw
ard-
look
ing
stat
emen
ts
due
to m
any
fact
ors,
incl
udin
g, w
ithou
t lim
itatio
n, o
ur e
xtre
mel
y co
mpe
titiv
e in
dust
ry; i
ncre
ases
in
fuel
pric
es, m
aint
enan
ce c
osts
and
inte
rest
rate
s; o
ur a
bilit
y to
impl
emen
t our
gro
wth
stra
tegy
, in
clud
ing
the
inte
grat
ion
of th
e E
MB
RA
ER
190
airc
raft
into
our
ope
ratio
ns; o
ur s
igni
fican
t fix
ed
oblig
atio
ns; o
ur a
bilit
y to
attr
act a
nd re
tain
qua
lifie
d pe
rson
nel a
nd m
aint
ain
our c
ultu
re a
s w
e gr
ow; o
ur re
lianc
e on
hig
h da
ily a
ircra
ft ut
iliza
tion;
our
dep
ende
nce
on th
e N
ew Y
ork
met
ropo
litan
m
arke
t; ou
r rel
ianc
e on
aut
omat
ed s
yste
ms
and
tech
nolo
gy; o
ur b
eing
sub
ject
to p
oten
tial
unio
niza
tion;
our
relia
nce
on a
lim
ited
num
ber o
f sup
plie
rs; c
hang
es in
or a
dditi
onal
gov
ernm
ent
regu
latio
n; c
hang
es in
our
indu
stry
due
to o
ther
airl
ines
' fin
anci
al c
ondi
tion;
and
ext
erna
l ge
opol
itica
l eve
nts
and
cond
ition
s. F
urth
er in
form
atio
n co
ncer
ning
thes
e an
d ot
her f
acto
rs is
co
ntai
ned
in th
e C
ompa
ny's
Sec
uriti
es a
nd E
xcha
nge
Com
mis
sion
filin
gs, i
nclu
ding
but
not
lim
ited
to, t
he C
ompa
ny's
200
5 A
nnua
l Rep
ort o
n Fo
rm 1
0-K
and
Qua
rterly
Rep
orts
on
Form
10-
Q. W
e un
derta
ke n
o ob
ligat
ion
to u
pdat
e an
y fo
rwar
d-lo
okin
g st
atem
ents
to re
flect
eve
nts
or
circ
umst
ance
s th
at m
ay a
rise
afte
r the
dat
e of
this
rele
ase.
CONTACT: JetBlue
Corporate Communications
(718) 709-3089
CorporateCommunications@jetblue.com
www.jetblue.com
© 2
006
JetB
lue
Airw
ays
Esp
añol
Wor
k he
reC
onta
ct u
sPriv
acy
polic
yLeg
alC
orpo
rate
trav
elA
bout
Jet
Blu
e
http
://in
vest
or.je
tblu
e.co
m/p
hoen
ix.z
htm
l?c=
1310
45&
p=iro
l-new
sArti
cle&
ID=9
6505
2&hi
ghlig
ht=
(3 o
f 3)4
/19/
2007
1:1
3:45
PM
Ab
ove
all
els
e, J
etB
lue
Air
wa
ys is
de
dic
ate
d t
o b
rin
gin
g h
um
an
ity
ba
ck t
o a
ir
tra
vel.
We
str
ive
to
ma
ke
eve
ry p
art
of
you
r e
xp
eri
en
ce a
s s
imp
le a
nd
as
ple
as
an
t a
s p
oss
ible
. Un
fort
un
ate
ly, t
he
re a
re t
ime
s w
he
n t
hin
gs
do
no
t g
o a
s
pla
nn
ed
. If
you
’re
inco
nve
nie
nce
d a
s a
re
su
lt, w
e t
hin
k it
is im
po
rta
nt
tha
t yo
u
kn
ow
ex
act
ly w
ha
t yo
u c
an
ex
pe
ct f
rom
us
. Th
at’
s w
hy
we
cre
ate
d o
ur
Cu
sto
me
r B
ill
of
Rig
hts
. Th
es
e R
igh
ts w
ill
alw
ays
be
su
bje
ct t
o t
he
hig
he
st
leve
l o
f s
afe
ty a
nd
se
curi
ty f
or
ou
r cu
sto
me
rs a
nd
cre
wm
em
be
rs.
JetB
lue
Air
wa
ys’ C
ust
om
er
Bil
l of
Rig
hts
Je
tBlu
e w
ill n
oti
fy c
ust
om
ers
of
the
fo
llo
win
g:
•
De
lays
pri
or
to s
che
du
led
de
pa
rtu
re
•
Ca
nce
lla
tio
ns
an
d t
he
ir c
au
se
•
Div
ers
ion
s a
nd
th
eir
ca
use
INF
OR
MA
TIO
N
Cu
sto
me
rs w
ho
are
in
volu
nta
rily
de
nie
d b
oa
rdin
g
sh
all
re
ce
ive
$1
,00
0.
1-8
00
-JE
TB
LU
E
1-8
00
-53
8-2
58
3
jetb
lue
.co
m
OV
ER
BO
OK
ING
S
Fo
r cu
sto
me
rs w
ho
exp
eri
en
ce a
n o
nb
oa
rd G
rou
nd
De
lay
for
mo
re t
ha
n 5
ho
urs
, Je
tBlu
e w
ill ta
ke
ne
cess
ary
act
ion
so
th
at
cust
om
ers
ma
y d
ep
lan
e. J
etB
lue
wil
l a
lso
pro
vid
e c
ust
om
ers
exp
eri
en
cin
g a
n o
nb
oa
rd G
rou
nd
De
lay
wit
h fo
od
an
d d
rin
k,
acc
ess
to
re
stro
om
s a
nd
, as
ne
cess
ary
, me
dic
al tr
ea
tme
nt.
Arr
iva
ls:
1.
Cu
sto
me
rs w
ho
exp
eri
en
ce a
n o
nb
oa
rd G
rou
nd
De
lay
o
n A
rriv
al fo
r 30-5
9 m
inu
tes
aft
er
sch
ed
ule
d a
rriv
al
ti
me
are
en
titl
ed
to
a $
25 V
ou
che
r g
oo
d fo
r fu
ture
tra
vel
o
n J
etB
lue
.
2.
Cu
sto
me
rs w
ho
exp
eri
en
ce a
n o
nb
oa
rd G
rou
nd
De
lay
o
n A
rriv
al fo
r 1-1
:59 h
ou
rs a
fte
r sc
he
du
led
arr
iva
l ti
me
a
re e
nti
tle
d t
o a
$100 V
ou
che
r g
oo
d fo
r fu
ture
tra
vel o
n
Je
tBlu
e.
3.
Cu
sto
me
rs w
ho
exp
eri
en
ce a
n o
nb
oa
rd G
rou
nd
De
lay
o
n A
rriv
al fo
r 2-2
:59 h
ou
rs a
fte
r sc
he
du
led
arr
iva
l ti
me
a
re e
nti
tle
d t
o a
Vo
uch
er
go
od
fo
r fu
ture
tra
vel o
n
Je
tBlu
e in
th
e a
mo
un
t p
aid
by
the
cu
sto
me
r fo
r th
e
o
ne
wa
y tr
ip, o
r $
100, w
hic
heve
r is
gre
ate
r.
4.
Cu
sto
me
rs w
ho
exp
eri
en
ce a
n o
nb
oa
rd G
rou
nd
De
lay
o
n A
rriv
al fo
r 3 o
r m
ore
ho
urs
aft
er
sch
ed
ule
d a
rriv
al
ti
me
are
en
titl
ed
to
a V
ou
che
r g
oo
d fo
r fu
ture
tra
vel o
n
Je
tBlu
e in
th
e a
mo
un
t p
aid
by
the
cu
sto
me
r fo
r th
e
ro
un
dtr
ip (o
r th
e o
ne
wa
y tr
ip, d
ou
ble
d).
De
pa
rtu
res
:
1.
Cu
sto
me
rs w
ho
exp
eri
en
ce a
n o
nb
oa
rd G
rou
nd
De
lay
o
n D
ep
art
ure
fo
r 3-3
:59 h
ou
rs a
re e
nti
tle
d t
o a
$100
Vo
uch
er
go
od
fo
r fu
ture
tra
vel o
n J
etB
lue
.
2.
Cu
sto
me
rs w
ho
exp
eri
en
ce a
n o
nb
oa
rd G
rou
nd
De
lay
o
n D
ep
art
ure
fo
r 4 o
r m
ore
ho
urs
are
en
titl
ed
to
a
Vo
uch
er
go
od
fo
r fu
ture
tra
vel o
n J
etB
lue
in t
he
am
ou
nt
p
aid
by
the
cu
sto
me
r fo
r th
e r
ou
nd
trip
(o
r th
e o
ne
wa
y
tr
ip, d
ou
ble
d).
Th
is d
ocu
me
nt
is r
ep
rese
nta
tive
of
wh
at
is r
efl
ect
ed
in
Je
tBlu
e's
Co
ntr
act
of
Ca
rria
ge
, th
e l
eg
all
y b
ind
ing
do
cum
en
t b
etw
ee
n J
etB
lue
an
d i
ts c
ust
om
ers
.
*Th
ese
Rig
hts
are
su
bje
ct t
o J
etB
lue
’s C
on
tra
ct o
f C
arr
iag
e a
nd
, as
ap
pli
cab
le, t
he
op
era
tio
na
l co
ntr
ol o
f th
e f
lig
ht
cre
w, a
nd
ap
ply
to
on
ly J
etB
lue
op
era
ted
fli
gh
ts.
ON
BO
AR
D G
RO
UN
D D
EL
AY
S
All
cu
sto
me
rs w
ho
se f
lig
ht
is c
an
cele
d b
y Je
tBlu
e w
ill,
at
the
cu
sto
me
r’s
op
tio
n, r
ece
ive
a f
ull
re
fun
d o
r re
-
acc
om
mo
da
tio
n o
n a
fu
ture
Je
tBlu
e f
lig
ht
at
no
ad
dit
ion
al
cha
rge
or
fare
. If
Je
tBlu
e c
an
cels
a f
lig
ht
wit
hin
12 h
ou
rs o
f
sch
ed
ule
d d
ep
art
ure
an
d t
he
ca
nce
lla
tio
n is
du
e t
o a
Co
ntr
oll
ab
le Ir
reg
ula
rity
, Je
tBlu
e w
ill a
lso
pro
vid
e t
he
cust
om
er
wit
h a
Vo
uch
er
vali
d fo
r fu
ture
tra
vel o
n J
etB
lue
in t
he
am
ou
nt
pa
id b
y th
e c
ust
om
er
for
the
ro
un
dtr
ip.
CA
NC
EL
LA
TIO
NS
1.
Cu
sto
me
rs w
ho
se f
lig
ht
is d
ela
yed
pri
or
to s
che
du
led
d
ep
art
ure
fo
r 1-1
:59 h
ou
rs d
ue
to
a C
on
tro
lla
ble
Irre
gu
lari
ty
a
re e
nti
tle
d t
o a
$25 V
ou
che
r g
oo
d fo
r fu
ture
tra
vel o
n J
etB
lue
.
2.
Cu
sto
me
rs w
ho
se f
lig
ht
is d
ela
yed
pri
or
to s
che
du
led
d
ep
art
ure
fo
r 2-3
:59 h
ou
rs d
ue
to
a C
on
tro
lla
ble
Irre
gu
lari
ty
a
re e
nti
tle
d t
o a
$50 V
ou
che
r g
oo
d fo
r fu
ture
tra
vel o
n J
etB
lue
.
3.
Cu
sto
me
rs w
ho
se f
lig
ht
is d
ela
yed
pri
or
to s
che
du
led
d
ep
art
ure
fo
r 4-5
:59 h
ou
rs d
ue
to
a C
on
tro
lla
ble
Irre
gu
lari
ty
a
re e
nti
tle
d t
o a
Vo
uch
er
go
od
fo
r fu
ture
tra
vel o
n J
etB
lue
in
th
e a
mo
un
t p
aid
by
the
cu
sto
me
r fo
r th
e o
ne
wa
y tr
ip.
4.
Cu
sto
me
rs w
ho
se f
lig
ht
is d
ela
yed
pri
or
to s
che
du
led
d
ep
art
ure
fo
r 6 o
r m
ore
ho
urs
du
e t
o a
Co
ntr
oll
ab
le
Ir
reg
ula
rity
are
en
titl
ed
to
a V
ou
che
r g
oo
d fo
r fu
ture
tra
vel
o
n J
etB
lue
in t
he
am
ou
nt
pa
id b
y th
e c
ust
om
er
for
the
ro
un
dtr
ip (o
r th
e o
ne
wa
y tr
ip, d
ou
ble
d).
DE
PA
RT
UR
E D
EL
AY
S
Je
tBlu
e A
irw
ay
s1
18
-29
Qu
ee
ns
Blv
dF
ore
st
Hil
ls,
NY
11
37
5
(As
de
fin
ed
in J
etB
lue
’s C
on
tra
ct o
f C
arr
iag
e)
Page
s 34
thro
ugh
61 r
edac
ted
for
the
follo
win
g re
ason
s:-
- -
- -
- -
- -
- -
- -
- -
- -
- -
- -
- -
- -
- -
-(b
)(4)
Prin
t Pag
eC
lose
Win
dow
Pres
s R
elea
ses
JetB
lue
Ann
ounc
es th
e Je
tBlu
e C
usto
mer
Bill
of R
ight
sN
ew Y
ork-
Bas
ed L
ow F
are
Airl
ine
Expe
cts
to O
pera
te a
100
Per
cent
Sch
edul
e To
day
NE
W Y
OR
K, F
eb. 2
0, 2
007
(PR
IME
NE
WS
WIR
E) -
- Jet
Blu
e A
irway
s (N
asda
q:JB
LU) t
oday
ann
ounc
es a
com
preh
ensi
ve c
usto
mer
pro
mis
e an
d co
mpe
nsat
ion
prog
ram
cal
led
"The
Jet
Blu
e C
usto
mer
Bill
of R
ight
s."
To v
iew
Jet
Blu
e's
Cus
tom
er B
ill of
Rig
hts,
clic
k he
re:h
ttp://
med
ia.p
rimez
one.
com
/cac
he/2
989/
file/
3787
Key
pro
visi
ons
of th
e Je
tBlu
e C
usto
mer
Bill
of R
ight
s ar
e be
low
, and
hav
e be
en m
ade
retro
activ
e to
Feb
. 14,
200
7:
-- JetBlue will notify customers of the following:
- Delays prior to scheduled departure
- Cancellations and their cause
- Diversions and their cause
-- JetBlue will take the necessary action to deplane customers if
an aircraft is ground-delayed for five hours. JetBlue Captains
have discretion if the aircraft is positioned and almost ready
for take-off.
-- If a flight lands and is unable to taxi in to a gate right away,
the following compensation will be made for customers:
Delayed 30-60 minutes
Customers receive a $25 voucher valid toward the purchase of
their next JetBlue flight
Delayed 1-2 hours
Customers receive a $100 voucher
Delayed 2-3 hours
Customers receive a voucher for the full amount of their
one-way fare.
Delayed more than 4 hours
Customers receive a voucher for the full amount of their
round trip.
Note: JetBlue fares are all one-way; round trip purchase is
never required.
-- If a flight has a ground delay on departure, the following
compensation applies:
Delayed 3-4 hours
Customers receive a $100 voucher
Delayed more than 4 hours
Customers receive a voucher in the full amount of the
customer's original round trip.
-- If a flight is cancelled within 12 hours of scheduled
departure, and it is a situation within the control of the
company (as opposed to weather or ATC delays), customers may
choose a full refund or a full credit, as well as a voucher
valued at the cost of their original round-trip.
-- If JetBlue delays a flight in a situation within the company's
control, customers can expect the following compensation:
Delayed 1-2 hours
Customers receive $25 voucher
Delayed 2-4 hours
Customers receive $50 voucher
Page
1of
3Je
tBlu
e A
irway
s - P
ress
Rel
ease
s
8/9/
2007
http
://in
vest
or.je
tblu
e.co
m/p
hoen
ix.z
htm
l?c=
1310
45&
p=iro
l-new
sArti
cle_
prin
t&ID
=965
052&
high
light
=
Delayed 4-6 hours
Customers receive a voucher valid for the full amount of their
one-way fare.
Note: JetBlue fares are all one-way; round trip purchase is
never required.
Delayed more than 6 hours
Customers will receive a voucher for the full amount of their
round trip.
"Thi
s w
as a
big
wak
e-up
cal
l for
Jet
Blu
e," s
aid
JetB
lue
Foun
der a
nd C
EO
Dav
id N
eele
man
. "If
ther
e's
a si
lver
lini
ng, i
t is
the
fact
that
our
ai
rline
is g
oing
to b
e st
rong
er a
nd e
ven
bette
r pre
pare
d to
ser
ve o
ur c
usto
mer
s. In
add
ition
, I w
ant t
o pu
blic
ly a
polo
gize
to J
etB
lue'
s cr
ewm
embe
rs --
the
best
in th
e in
dust
ry --
and
I pr
omis
e to
get
the
right
reso
urce
s, to
ols
and
supp
ort f
or th
em g
oing
forw
ard,
so
that
they
in
turn
can
del
iver
the
JetB
lue
Exp
erie
nce
you
have
com
e to
exp
ect f
rom
us.
"
In a
dditi
on to
the
key
prov
isio
ns o
f the
Jet
Blu
e C
usto
mer
Bill
of R
ight
s lis
ted
abov
e, th
e ai
rline
will
form
a c
usto
mer
adv
isor
y co
unci
l, w
ho w
ill
be c
onsu
lted
with
rega
rdin
g on
goin
g im
prov
emen
t pro
gram
s.
JetB
lue
is ta
king
imm
edia
te a
ctio
ns to
add
ress
inef
ficie
ncie
s in
its
resp
onse
pla
ns. A
ctio
ns a
lread
y ta
ken
incl
ude
new
com
mun
icat
ion
stra
tegi
es w
ith in
fligh
t and
pilo
t cre
wm
embe
rs in
the
even
t of a
sys
tem
dis
rupt
ion,
so
that
the
airli
ne c
an re
set t
he o
pera
tion
fast
er, a
fter t
he
exte
rnal
dis
rupt
ion
even
t end
s.
Oth
er a
reas
und
er im
med
iate
revi
ew in
clud
e:
-- Cross-training non-operational crewmembers and assigning
secondary responsibilities to support the operation in the
event of a significant disruption
-- Improving functionality on jetblue.com to support customer needs
and allow JetBlue reservations and central baggage to maintain
low on-hold time for customers
-- Improving communications at the airport, so information on
available aircraft, flight crews and ground conditions is
uniformly shared and decisions based on the most reliable data
Ple
ase
visi
t ww
w.je
tblu
e.co
m/p
rom
ise
for m
ore
info
rmat
ion
and
upda
tes.
The
airli
ne w
ill h
ost a
tele
-con
fere
nce
with
new
s m
edia
that
will
be
sim
ulta
neou
sly
web
cast
. Ple
ase
liste
n vi
a: h
ttp://
w.o
n24.
com
/r.ht
m?
e=38
599&
s=1&
k=F7
8D8A
E980
D12
A007
E8E
CE1
955A
F477
D
JetB
lue
Airw
ays
is fo
cuse
d on
cre
atin
g a
new
airl
ine
cate
gory
-- a
n ai
rline
that
offe
rs v
alue
, ser
vice
and
sty
le. B
ased
in N
ew Y
ork
City
, and
no
w in
its
seve
nth
year
, the
low
-cos
t car
rier c
urre
ntly
ser
ves
50 d
estin
atio
ns w
ith m
ore
than
500
flig
hts
daily
. Jet
Blu
e ha
s th
e m
ost l
egro
om in
co
ach(
a). I
n ad
ditio
n to
its
sign
atur
e se
atba
ck te
levi
sion
ser
vice
from
DIR
EC
TV(r
)(b)
, Jet
Blu
e al
so o
ffers
a s
elec
tion
of fi
rst-r
un m
ovie
s an
d bo
nus
feat
ures
from
FO
X In
Flig
ht(tm
) on
fligh
ts lo
nger
than
two
hour
s. T
he lo
w-fa
re, h
igh-
valu
e ai
rline
offe
rs c
usto
mer
s ge
nero
us b
rand
na
me
snac
ks a
nd b
ever
ages
, inc
ludi
ng fr
eshl
y br
ewed
Dun
kin'
Don
uts(
r) c
offe
e, a
nd d
elic
ious
win
es s
elec
ted
by th
e ai
rline
's L
ow F
are
Som
mel
ier,
Josh
Wes
son
from
Bes
t Cel
lars
(r).
With
Jet
Blu
e, a
ll se
ats
are
assi
gned
, all
trave
l is
ticke
tless
, all
fare
s ar
e on
e-w
ay, a
nd a
n ov
erni
ght s
tay
is n
ever
requ
ired.
For
info
rmat
ion
or re
serv
atio
ns c
all 1
-800
-JE
TBLU
E (1
-800
-538
-258
3) o
r vis
it w
ww
.jetb
lue.
com
.
(a) J
etB
lue
has
the
mos
t leg
room
in c
oach
, bas
ed o
n av
erag
e fle
et-w
ide
seat
pitc
h fo
r U.S
. airl
ines
.
(b) D
IRE
CTV
(r) s
ervi
ce is
not
ava
ilabl
e on
flig
hts
outs
ide
the
cont
inen
tal U
nite
d S
tate
s; h
owev
er, w
here
app
licab
le F
OX
InFl
ight
(tm) i
s of
fere
d co
mpl
imen
tary
on
thes
e ro
utes
. FO
X In
Flig
ht(tm
) is
a tra
dem
ark
of T
wen
tieth
Cen
tury
Fox
Film
Cor
pora
tion.
Jet
Blu
e's
in-fl
ight
ent
erta
inm
ent
is p
ower
ed b
y Li
veTV
, a w
holly
ow
ned
subs
idia
ry o
f Jet
Blu
e.
The
JetB
lue
logo
is a
vaila
ble
at h
ttp://
ww
w.p
rimen
ewsw
ire.c
om/n
ewsr
oom
/prs
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gid=
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This
pre
ss re
leas
e co
ntai
ns s
tate
men
ts o
f a fo
rwar
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g na
ture
whi
ch re
pres
ent o
ur m
anag
emen
t's b
elie
fs a
nd a
ssum
ptio
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once
rnin
gfu
ture
eve
nts.
For
war
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okin
g st
atem
ents
invo
lve
risks
, unc
erta
intie
s an
d as
sum
ptio
ns, a
nd a
re b
ased
on
info
rmat
ion
curr
ently
ava
ilabl
e to
us
. Act
ual r
esul
ts m
ay d
iffer
mat
eria
lly fr
om th
ose
expr
esse
d in
the
forw
ard-
look
ing
stat
emen
ts d
ue to
man
y fa
ctor
s, in
clud
ing,
with
out
limita
tion,
our
ext
rem
ely
com
petit
ive
indu
stry
; inc
reas
es in
fuel
pric
es, m
aint
enan
ce c
osts
and
inte
rest
rate
s; o
ur a
bilit
y to
impl
emen
t our
gr
owth
stra
tegy
, inc
ludi
ng th
e in
tegr
atio
n of
the
EMBR
AER
190
airc
raft
into
our
ope
ratio
ns; o
ur s
igni
fican
t fix
ed o
blig
atio
ns; o
ur a
bilit
y to
at
tract
and
reta
in q
ualif
ied
pers
onne
l and
mai
ntai
n ou
r cul
ture
as
we
grow
; our
relia
nce
on h
igh
daily
airc
raft
utili
zatio
n; o
ur d
epen
denc
e on
th
e N
ew Y
ork
met
ropo
litan
mar
ket;
our r
elia
nce
on a
utom
ated
sys
tem
s an
d te
chno
logy
; our
bei
ng s
ubje
ct to
pot
entia
l uni
oniz
atio
n; o
ur
relia
nce
on a
lim
ited
num
ber o
f sup
plie
rs; c
hang
es in
or a
dditi
onal
gov
ernm
ent r
egul
atio
n; c
hang
es in
our
indu
stry
due
to o
ther
airl
ines
' fin
anci
al c
ondi
tion;
and
ext
erna
l geo
polit
ical
eve
nts
and
cond
ition
s. F
urth
er in
form
atio
n co
ncer
ning
thes
e an
d ot
her f
acto
rs is
con
tain
ed in
the
Com
pany
's S
ecur
ities
and
Exc
hang
e C
omm
issi
on fi
lings
, inc
ludi
ng b
ut n
ot li
mite
d to
, the
Com
pany
's 2
005
Ann
ual R
epor
t on
Form
10 -
K an
d Q
uarte
rly R
epor
ts o
n Fo
rm 1
0-Q
. We
unde
rtake
no
oblig
atio
n to
upd
ate
any
forw
ard-
look
ing
stat
emen
ts to
refle
ct e
vent
s or
circ
umst
ance
s
Page
2of
3Je
tBlu
e A
irway
s - P
ress
Rel
ease
s
8/9/
2007
http
://in
vest
or.je
tblu
e.co
m/p
hoen
ix.z
htm
l?c=
1310
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p=iro
l-new
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cle_
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t&ID
=965
052&
high
light
=
that
may
aris
e af
ter t
he d
ate
of th
is re
leas
e.
CONTACT: JetBlue
cations
CorporateCommunications@jetblue.com
www.jetblue.com
Page
3of
3Je
tBlu
e A
irway
s - P
ress
Rel
ease
s
8/9/
2007
http
://in
vest
or.je
tblu
e.co
m/p
hoen
ix.z
htm
l?c=
1310
45&
p=iro
l-new
sArti
cle_
prin
t&ID
=965
052&
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light
=
(b)(
6)
Dea
rF
ello
wSh
areh
olde
rs,
We
face
dgr
eat
chal
leng
esin
2006
,but
cons
iste
ntw
ith
the
JetB
lue
spir
it,w
equ
ickl
yid
enti
fied
and
impl
emen
ted
solu
tion
sw
hile
stay
ing
true
toou
rco
reva
lues
and
orig
inal
mis
sion
ofbr
ingi
nghu
man
ity
back
toai
rtr
avel
.
Aga
inst
the
back
drop
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diffi
cult
indu
stry
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ronm
ent,
we
bega
n20
06by
repo
rtin
gou
rse
cond
cons
ecut
ive
quar
terl
ylo
ssin
the
first
quar
ter.
Wit
hre
cord
high
fuel
pric
esno
long
eran
anom
aly
and
aco
mpe
titi
vela
ndsc
ape
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inue
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cupi
edby
com
peti
tors
able
tore
duce
cost
sun
der
bank
rupt
cypr
otec
tion
,we
real
ized
that
we
need
edto
mak
epe
rman
ent
adju
stm
ents
toou
rbu
sine
sspl
an.W
ede
velo
ped
aco
mpr
ehen
sive
plan
we
calle
d‘‘R
etur
nto
Pro
fitab
ility
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atin
clud
edim
prov
edca
paci
tym
anag
emen
t,re
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ar.O
urR
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leri
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te.
The
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rcr
ewm
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rco
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fety
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grit
y,F
unan
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assi
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ngth
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bran
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urcr
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déNas
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rth
efif
thye
arin
aro
w,n
amed
JetB
lue
best
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esti
cai
rlin
ein
2006
.We
also
cont
inue
tofin
din
nova
tive
way
sto
enha
nce
our
prod
uct.
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exam
ple,
we
mod
ified
our
Air
bus
A32
0in
teri
ors
byre
mov
ing
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row
ofse
ats
and
incr
easi
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groo
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atle
ast
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eno
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ased
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ebe
lieve
our
cabi
nex
peri
ence
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chin
clud
essa
telli
tete
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sion
and
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oin
stal
led
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rL
iveT
Vsu
bsid
iary
,to
be‘‘b
est
inco
ach
clas
s’’
acro
ssth
ein
dust
ry.
We
deliv
erw
hat
we
belie
veis
supe
rior
cust
omer
serv
ice,
resu
ltin
gin
high
cust
omer
loya
lty.
Whe
nw
efa
ilto
mee
tou
rcu
stom
ers’
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ctat
ions
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ecia
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hpo
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ially
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ese
rvic
ela
pses
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eani
ngfu
lre
spon
seto
our
cust
omer
sbe
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escr
itic
al.O
nF
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ary
14,2
007,
anic
est
orm
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led
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Yor
k.O
urin
tent
ion
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tofly
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cust
omer
sto
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rP
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dent
s’D
ayW
eeke
ndde
stin
atio
ns,a
ndw
ere
lied
onw
eath
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reca
sts
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pred
icte
dth
epo
orw
eath
erco
ndit
ions
wou
ldim
prov
eth
roug
hout
the
day.
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ortu
nate
ly,t
hat
did
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occu
ran
d,as
are
sult
,man
ycu
stom
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and
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mem
bers
wer
ene
gati
vely
impa
cted
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resp
onse
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ese
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ice
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upti
ons,
we
impl
emen
ted
seve
ral
impr
ovem
ents
toou
rop
erat
iona
lap
proa
chan
din
trod
uced
the
JetB
lue
Cus
tom
erB
illof
Rig
hts.
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belie
veou
rC
usto
mer
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ofR
ight
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ovid
esm
eani
ngfu
lan
dre
leva
ntco
mpe
nsat
ion
for
cust
omer
sw
hoex
peri
ence
avoi
dabl
ein
conv
enie
nces
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impo
rtan
t,th
isB
illof
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hts
publ
icly
com
mit
sus
tope
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mto
high
serv
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stan
dard
san
dho
lds
usac
coun
tabl
e.
As
we
grow
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cont
inue
tobe
chal
leng
edby
our
abili
tyto
keep
our
com
pany
‘‘fee
ling
smal
l’’an
d‘‘s
calin
gou
rcu
ltur
e.’’
Our
goal
isto
recr
uit
and
reta
inth
ebe
stpe
ople
inth
ein
dust
ryas
our
succ
ess,
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eat
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embe
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joy
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king
atJe
tBlu
ean
dw
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epr
oud
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ejo
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teni
ngto
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crew
mem
bers
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wor
king
toge
ther
will
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ildan
dm
aint
ain
ase
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re.A
tJe
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etr
uly
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ntin
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rthe
rim
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rcu
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airl
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Cap
acit
yM
anag
emen
t
As
part
ofa
stra
tegy
ofbe
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mat
chin
gca
paci
tyw
ith
dem
and,
we
have
slow
edou
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owth
byde
ferr
ing
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raft
deliv
erie
sfr
omm
anuf
actu
rers
and
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nclu
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rol
der
Air
bus
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ebe
lieve
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revi
sed
fleet
appr
oach
allo
ws
usto
bett
erpl
anfo
rou
rlo
ng-t
erm
grow
th,w
hile
mai
ntai
ning
the
flexi
bilit
yto
incr
ease
capa
city
asec
onom
icco
ndit
ions
war
rant
.
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nw
ith
thes
esa
les
and
deliv
ery
adju
stm
ents
,we
incr
ease
dca
paci
tyne
arly
21%
in20
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dla
unch
edne
wse
rvic
eto
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stin
atio
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cun,
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ico,
Aus
tin,
TX
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eigh
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dH
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erm
uda.
New
serv
ice
toJa
ckso
nvill
e,F
Lan
dSa
raso
taB
rade
nton
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solid
ified
our
lead
ersh
ippo
siti
onin
the
Uni
ted
Stat
es’
mos
ttr
avel
edco
rrid
orbe
twee
nN
ewY
ork
and
Flo
rida
.In
addi
tion
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cont
inue
dto
‘‘con
nect
the
dots
’’w
ith
new
serv
ice
betw
een
exis
ting
city
pair
s.
We
also
redu
ced
long
-hau
lfly
ing
inth
eno
n-pe
akse
ason
and
shif
ted
mor
eof
our
over
all
flyin
gto
med
ium
and
shor
t-ha
ulm
arke
ts.T
heE
MB
RA
ER
190
airc
raft
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figur
edw
ith
100
seat
s,al
low
edus
tope
netr
ate
the
shor
t-an
dm
ediu
m-h
aul
busi
ness
mar
kets
clos
eto
our
hom
eba
seof
oper
atio
nsin
New
Yor
k’s
John
F.K
enne
dyIn
tern
atio
nal
Air
port
.Our
netw
ork
expa
nsio
n–
desp
ite
adi
fficu
ltin
dust
ryen
viro
nmen
t–
was
poss
ible
beca
use
we
have
the
righ
tpe
ople
and
ahi
gh-q
ualit
ypr
oduc
t.
Wit
hre
gard
toou
rho
me
atJF
KA
irpo
rtin
New
Yor
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rne
wT
erm
inal
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ojec
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ntin
ues
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ack
very
wel
l.T
his
proj
ect,
whi
chin
clud
es26
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s,ne
wro
adw
ays,
apa
rkin
gst
ruct
ure,
and
aco
nnec
tor
toth
eA
irT
rain
,will
allo
wus
toco
ntin
ueto
incr
ease
our
pres
ence
atJF
K,t
hela
rges
tai
rpor
tse
rvin
gN
ewY
ork.
The
term
inal
,mad
epo
ssib
leby
our
busi
ness
part
ners
atth
eP
ort
Aut
hori
tyof
New
Yor
kan
dN
ewJe
rsey
,is
anti
cipa
ted
toop
enin
late
2008
.As
JFK
’sla
rges
tca
rrie
r,w
eea
gerl
yaw
ait
the
open
ing
ofou
rne
wte
rmin
alto
faci
litat
ead
diti
onal
grow
th.
Rev
enue
Opt
imiz
atio
n
Our
cust
omer
slo
veto
flyJe
tBlu
ean
dhi
stor
ical
lyw
eha
veha
din
dust
ry-l
eadi
nglo
adfa
ctor
s.In
2005
,ou
rlo
adfa
ctor
was
85.2
%an
dou
ryi
eld
per
pass
enge
rm
ilew
as8.
02ce
nts.
Dur
ing
2006
,we
mad
ese
vera
lpo
siti
vech
ange
sto
our
reve
nue
man
agem
ent
proc
esse
sas
wel
las
ast
rate
gic
deci
sion
topr
ice
our
prod
uct
toac
hiev
ea
high
eryi
eld,
atth
eex
pens
eof
load
fact
or.B
yye
aren
d,ou
rlo
adfa
ctor
was
81.6
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dou
ryi
eld
per
pass
enge
rm
ilecl
imbe
dto
9.53
cent
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near
lya
19%
incr
ease
year
-ove
r-ye
ar.
We
are
very
plea
sed
that
our
reve
nue
man
agem
ent
stra
tegi
esre
sult
edin
high
erpa
ssen
ger
yiel
dsde
spit
ead
diti
onal
capa
city
inm
any
ofou
rm
arke
ts.
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have
cont
inue
dto
focu
son
mak
ing
our
prod
uct
easy
for
our
cust
omer
sto
purc
hase
,whi
lem
inim
izin
gdi
stri
buti
onco
sts.
In20
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eha
din
dust
ry-l
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ngon
line
dist
ribu
tion
wit
hne
arly
80%
ofou
rto
tal
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les
book
edon
our
web
site
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tblue.co
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nad
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port
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ays
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s
Our
Ret
urn
toP
rofit
abili
typl
anhe
lped
usre
focu
son
low
-cos
tca
rrie
rsp
endi
ngha
bits
.For
exam
ple,
we
impl
emen
ted
seve
ral
init
iati
ves
toco
nser
vefu
elan
dim
prov
efu
elef
ficie
ncy,
incl
udin
gin
crea
sed
use
ofsi
ngle
-eng
ine
taxi
and
grou
ndpo
wer
.We
also
mad
ea
conc
erte
def
fort
toin
crea
sepr
oduc
tivi
ty.
Our
crew
mem
bers
met
the
chal
leng
eof
wor
king
smar
ter
and
we
ende
dth
eye
arw
ith
78fu
ll-ti
me
equi
vale
ntem
ploy
ees,
orF
TE
s,pe
rai
rcra
ft.T
his
sign
ifica
ntly
exce
eded
our
init
ial
year
-end
2007
targ
etof
80F
TE
spe
rai
rcra
ft.A
ddit
iona
lly,t
hrou
ghth
eha
rdw
ork
ofou
rcr
ewm
embe
rs,w
ere
duce
dou
rst
age
leng
thad
just
edop
erat
ing
cost
per
avai
labl
ese
atm
ile(e
xclu
ding
fuel
)1.
4pe
rcen
tye
ar-o
ver-
year
asw
eco
ntin
ued
todr
ive
effic
ienc
yac
ross
our
airl
ine.
AL
ook
Ahe
ad
In20
07,w
ein
stit
utio
naliz
edth
esp
irit
ofou
rR
etur
nto
Pro
fitab
ility
plan
into
our
annu
alop
erat
ing
plan
.In
doin
gso
,we
impl
emen
ted
anon
goin
gco
mm
itm
ent
tolo
w-c
ost
carr
ier
spen
ding
habi
ts,a
mod
erat
edgr
owth
plan
,and
reve
nue
opti
miz
atio
n,al
lw
hile
mai
ntai
ning
our
stro
ngan
dvi
bran
tse
rvic
e-or
ient
edcu
ltur
ean
dde
liver
ingThe
JetB
lueExp
erienc
eto
23m
illio
ncu
stom
ers
this
year
.
We
have
mor
ew
ork
todo
,but
we
are
plea
sed
wit
hth
edi
rect
ion
inw
hich
we
are
head
ed.G
oing
forw
ard,
we
com
mit
toyo
uth
atJe
tBlu
ew
illco
ntin
ueit
sfo
cus
onfin
anci
aldi
scip
line,
oper
atio
nal
relia
bilit
yan
dcu
stom
eran
dcr
ewm
embe
rsa
tisf
acti
on.T
heac
tion
sw
eta
keto
day
dete
rmin
eou
rfu
ture
.The
hard
wor
kan
dde
dica
tion
ofou
rcr
ewm
embe
rsw
illke
epJe
tBlu
ea
diff
eren
tki
ndof
airl
ine.
We
belie
vew
eha
veth
ebe
stcr
ewm
embe
rs,s
ervi
cean
dpr
oduc
tin
the
skie
san
dw
ear
eex
cite
dab
out
the
futu
re.W
eal
sobe
lieve
we
have
the
righ
tpl
anin
plac
eto
cont
inue
togr
owpr
ofita
bly,
impr
ove
our
oper
atio
nal
and
finan
cial
heal
than
dfu
rthe
rst
reng
then
our
com
peti
tive
posi
tion
.
On
beha
lfof
our
11,0
00de
dica
ted
crew
mem
bers
,we
than
kyo
ufo
ryo
urco
ntin
ued
supp
ort.
Mos
tSi
ncer
ely,
Dav
idN
eele
man
Cha
irm
anan
dC
hief
Exe
cuti
veO
ffice
r
Dav
eB
arge
rP
resi
dent
ITE
M1.
BU
SIN
ESS
Ove
rvie
w
JetB
lue
Air
way
sC
orpo
rati
on,o
rJe
tBlu
e,is
alo
w-c
ost
pass
enge
rai
rlin
eth
atpr
ovid
eshi
ghqu
alit
ycu
stom
erse
rvic
eat
low
fare
spr
imar
ilyon
poin
t-to
-poi
ntro
utes
.As
ofF
ebru
ary
14,2
007,
we
oper
ated
ato
tal
of50
2da
ilyfli
ghts
.We
focu
son
serv
ing
mar
kets
that
have
had
high
aver
age
fare
s.W
ecu
rren
tly
serv
e50
dest
inat
ions
in21
stat
es,P
uert
oR
ico,
Mex
ico
and
the
Car
ibbe
an,w
ith
98%
ofou
rfli
ghts
havi
ngas
anor
igin
orde
stin
atio
non
eof
our
four
focu
sci
ties
:New
Yor
k,L
osA
ngel
es(L
ong
Bea
ch/B
urba
nk),
Bos
ton
orW
ashi
ngto
n,D
.C.F
orth
eye
aren
ded
Dec
embe
r31
,200
6,Je
tBlu
ew
asth
e8t
hla
rges
tpa
ssen
ger
carr
ier
inth
eU
nite
dSt
ates
base
don
reve
nue
pass
enge
rm
iles.
We
had
ane
tlo
ssof
$1m
illio
nan
d$2
0m
illio
nfo
rth
eye
ars
ende
dD
ecem
ber
31,2
006
and
2005
,re
spec
tive
ly.W
ege
nera
ted
oper
atin
gm
argi
nsof
5.4%
in20
06an
d2.
8%in
2005
,whi
chw
ere
the
thir
dan
dse
cond
high
est
oper
atin
gm
argi
ns,r
espe
ctfu
lly,a
mon
gal
ltr
adit
iona
lne
twor
kan
dlo
w-c
ost
maj
orU
.S.a
irlin
es.A
ltho
ugh
this
was
our
seco
ndco
nsec
utiv
eye
arof
loss
es,w
hich
resu
lted
prim
arily
from
cont
inue
dre
cord
high
fuel
pric
es,d
urin
g20
06w
ein
trod
uced
init
iati
ves
tore
duce
fuel
cons
umpt
ion
thro
ugh
mor
efu
elef
ficie
ntop
erat
ing
prac
tice
s,re
new
edou
rfo
cus
onlo
w-c
ost
carr
ier
spen
ding
habi
tsan
dim
plem
ente
dm
ore
effic
ient
staf
fing
inal
las
pect
sof
our
busi
ness
.We
also
mod
ified
our
reve
nue
man
agem
ent
prac
tice
sto
pric
eou
rin
vent
ory
toac
hiev
ea
high
eryi
eld
whi
lere
linqu
ishi
ngso
me
ofou
rlo
adfa
ctor
(the
perc
enta
geof
airc
raft
seat
ing
capa
city
actu
ally
utili
zed)
.As
are
sult
,our
load
fact
orde
crea
sed
3.6
poin
tsto
81.6
%du
ring
2006
,whi
chw
asst
illhi
gher
than
all
but
two
ofth
em
ajor
U.S
.ai
rlin
es,w
hose
wei
ghte
dav
erag
elo
adfa
ctor
was
79.2
%.I
n20
06,w
eat
tain
edth
ehi
ghes
tco
mpl
etio
nfa
ctor
and
few
est
inci
dent
sof
dela
yed,
mis
hand
led
orlo
stba
gsam
ong
all
maj
orU
.S.a
irlin
es.W
ear
eco
mm
itte
dto
oper
atin
gou
rsc
hedu
led
fligh
tsw
hene
ver
poss
ible
;how
ever
,thi
sco
mm
itm
ent
tocu
stom
erse
rvic
e,al
ong
wit
hop
erat
ing
atth
ree
ofth
em
ost
cong
este
dan
dde
lay-
pron
edo
mes
tic
airp
orts
,con
trib
uted
toa
72.9
%on
-tim
epe
rfor
man
cein
2006
,whi
chw
aslo
wer
than
all
but
one
maj
orU
.S.a
irlin
e.
As
are
sult
ofou
rlo
wco
sts,
we
are
able
toof
fer
low
fare
sde
sign
edto
stim
ulat
ede
man
din
our
mar
kets
,whi
chw
eha
vede
mon
stra
ted
thro
ugh
our
abili
tyto
incr
ease
pass
enge
rtr
affic
inth
em
arke
tsw
ese
rve.
The
effic
ient
sche
dulin
gan
dop
erat
ion
ofou
rai
rcra
ftan
dlo
wdi
stri
buti
onco
sts
cont
ribu
teto
our
low
oper
atin
gco
sts.
We
have
afle
xibl
ew
orkf
orce
that
stri
ves
toof
fer
high
qual
ity
cust
omer
serv
ice,
whi
leat
the
sam
eti
me
oper
atin
gef
ficie
ntly
.We
offe
rou
rcu
stom
ers
ahi
ghqu
alit
ypr
oduc
t,in
clud
ing
new
airc
raft
,roo
my
leat
her
seat
s,re
liabl
eop
erat
ing
perf
orm
ance
,36
chan
nels
offr
eeL
iveT
V(a
sate
llite
TV
serv
ice
wit
hpr
ogra
mm
ing
prov
ided
byD
IRE
CT
V®
),m
ovie
sele
ctio
nsfr
omF
OX
InF
light
atev
ery
seat
and
100
chan
nels
offr
eeX
MSa
telli
teR
adio
.We
are
sche
dule
dto
add
80ne
wA
irbu
sA
320
airc
raft
and
78E
MB
RA
ER
190
airc
raft
toou
rcu
rren
top
erat
ing
fleet
of98
Air
bus
A32
0an
d23
EM
BR
AE
R19
0ai
rcra
ftby
the
end
of20
14.
JetB
lue
was
inco
rpor
ated
inD
elaw
are
inA
ugus
t19
98an
dco
mm
ence
dse
rvic
ein
Feb
ruar
y20
00.
Our
prin
cipa
lex
ecut
ive
offic
esar
elo
cate
dat
118-
29Q
ueen
sB
oule
vard
,For
est
Hill
s,N
ewY
ork
1137
5an
dou
rte
leph
one
num
ber
is(7
18)
286-
7900
.Our
filin
gsw
ith
the
Secu
riti
esan
dE
xcha
nge
Com
mis
sion
,or
the
SEC
,are
acce
ssib
lefr
eeof
char
geat
our
web
site
http://inve
stor.je
tblue.co
m.
Info
rmat
ion
cont
aine
don
our
web
site
isno
tin
corp
orat
edby
refe
renc
ein
this
repo
rt.A
sus
edin
this
For
m10
-K,t
hete
rms
‘‘Jet
Blu
e’’,
‘‘we’
’,‘‘u
s’’,
‘‘our
’’an
dsi
mila
rte
rms
refe
rto
JetB
lue
Air
way
sC
orpo
rati
onan
dit
ssu
bsid
iari
es,u
nles
sth
eco
ntex
tin
dica
tes
othe
rwis
e.
1
Our
Stra
tegy
Our
goal
isto
esta
blis
hJe
tBlu
eas
ahi
ghqu
alit
y,lo
w-f
are,
low
-cos
tpa
ssen
ger
airl
ine.
We
inte
ndto
mai
ntai
na
grow
thpl
anth
atta
kes
adva
ntag
eof
our
com
peti
tive
stre
ngth
s.T
heke
yel
emen
tsof
our
stra
tegy
are:
Stim
ulat
eD
eman
dw
ith
Low
Far
es.
Our
low
fare
sar
ede
sign
edto
stim
ulat
ede
man
d,pa
rtic
ular
lyfr
omfa
re-c
onsc
ious
leis
ure
and
busi
ness
trav
eler
sw
hom
ight
othe
rwis
eha
veus
edal
tern
ativ
efo
rms
oftr
ansp
orta
tion
orw
ould
not
have
trav
eled
atal
l.W
ear
eus
ing
our
new
100-
seat
EM
BR
AE
R19
0ai
rcra
ft,f
orw
hich
we
wer
eth
ela
unch
cust
omer
in20
05,t
ost
imul
ate
dem
and
inm
any
mid
-siz
edm
arke
tsan
dto
furt
her
incr
ease
the
freq
uenc
yof
fligh
tson
our
exis
ting
rout
es.
Inco
nsid
erin
gne
wm
arke
ts,w
efo
cus
onth
ose
that
have
high
aver
age
fare
s.In
this
proc
ess,
we
anal
yze
publ
icly
avai
labl
eda
tafr
omth
eU
.S.D
epar
tmen
tof
Tra
nspo
rtat
ion,
orD
OT,
show
ing
the
hist
oric
alnu
mbe
rof
pass
enge
rs,c
apac
ity
and
aver
age
fare
sov
erti
me.
Usi
ngth
isda
ta,c
ombi
ned
wit
hou
rkn
owle
dge
and
expe
rien
ceab
out
how
com
para
ble
mar
kets
have
reac
ted
inth
epa
stw
hen
pric
esw
ere
incr
ease
dor
decr
ease
d,w
efo
reca
stth
ele
vel
ofde
man
din
apa
rtic
ular
mar
ket
expe
cted
tore
sult
from
the
intr
oduc
tion
ofou
rse
rvic
ean
dlo
wer
pric
es,a
sw
ell
asth
ean
tici
pate
dre
spon
seof
exis
ting
airl
ines
inth
atm
arke
t.
Com
mit
men
tto
Low
Cos
ts.
Our
low
cost
sha
veal
low
edus
toof
fer
fare
slo
wen
ough
tost
imul
ate
new
dem
and
and
toat
trac
tcu
stom
ers
away
from
high
er-p
rice
dco
mpe
tito
rs.W
eex
pect
toco
ntin
ueto
aggr
essi
vely
cont
rol
cost
san
dm
aint
ain
our
focu
son
low
-cos
tca
rrie
rsp
endi
ngha
bits
.
Off
erH
igh
Qua
lity
Serv
ice
and
Pro
duct
.W
ebe
lieve
that
ake
yel
emen
tof
our
curr
ent
and
long
-ter
msu
cces
sis
that
,in
addi
tion
toof
feri
nglo
wfa
res,
we
offe
rcu
stom
ers
abe
tter
alte
rnat
ive
for
air
trav
el.O
nboa
rdJe
tBlu
e,cu
stom
ers
enjo
ya
dist
inct
ive
flyin
gex
peri
ence
,whi
chw
ere
fer
toas
the
‘‘Jet
Blu
eE
xper
ienc
e’’,
that
incl
udes
frie
ndly
,cus
tom
erse
rvic
e-or
ient
edem
ploy
ees,
new
airc
raft
,roo
my
leat
her
seat
sw
ith
36ch
anne
lsof
free
Liv
eTV
,100
chan
nels
offr
eeX
Msa
telli
tera
dio
and
mov
iech
anne
lof
feri
ngs
from
FO
XIn
Flig
ht.O
uron
boar
dof
feri
ngs
incl
ude
gene
rous
bran
dna
me
snac
ks,
prem
ium
beve
rage
san
dsp
ecia
llyde
sign
edpr
oduc
tsfo
rou
rov
erni
ght
fligh
ts.B
ased
oncu
stom
erfe
edba
ck,w
ebe
lieve
that
the
JetB
lue
Exp
erie
nce
isan
impo
rtan
tre
ason
why
our
cust
omer
sch
oose
usov
erot
her
airl
ines
.
We
stri
veto
com
mun
icat
eop
enly
and
hone
stly
wit
hcu
stom
ers
abou
tde
lays
,esp
ecia
llyw
hen
wea
ther
orm
echa
nica
lpr
oble
ms
disr
upt
serv
ice.
We
dono
tca
ncel
fligh
ts,u
nles
sab
solu
tely
nece
ssar
y,in
orde
rto
fulfi
llou
rco
mm
itm
ent
ofge
ttin
gcu
stom
ers
toth
eir
dest
inat
ion
even
ifit
mea
nsge
ttin
gth
emth
ere
late
.In
2006
,we
com
plet
ed99
.6%
ofou
rsc
hedu
led
fligh
ts,t
hehi
ghes
tpe
rcen
tage
ofan
ym
ajor
airl
ine.
Unl
ike
mos
tot
her
airl
ines
,we
have
apo
licy
ofno
tov
erbo
okin
gou
rfli
ghts
.
All
ofou
rai
rcra
ftar
eeq
uipp
edw
ith
leat
her
seat
sin
aco
mfo
rtab
lesi
ngle
clas
sla
yout
.The
Air
bus
A32
0ai
rcra
ftha
sa
wid
erca
bin
than
both
the
Boe
ing
737
and
757,
two
com
para
ble
type
sof
airc
raft
oper
ated
bym
any
ofou
rco
mpe
tito
rs.T
heE
MB
RA
ER
190
airc
raft
has
100
seat
sth
atar
ew
ider
than
thos
ecu
rren
tly
inus
ein
our
Air
bus
A32
0ai
rcra
ft,a
rran
ged
ina
two-
by-t
wo
seat
ing
confi
gura
tion
wit
hei
ther
32or
33in
ches
betw
een
row
sof
seat
s.W
eco
ntin
ually
sear
chfo
rw
ays
toim
prov
eou
rpr
oduc
t.In
anef
fort
toin
crea
secu
stom
erco
mfo
rt,i
nJa
nuar
y20
07,w
ebe
gan
tore
mov
eon
ero
wof
seat
sfr
omou
rA
irbu
sA
320
airc
raft
,whi
chw
illre
duce
the
tota
lnu
mbe
rof
seat
sto
150
from
156.
The
reco
nfigu
red
cabi
nw
illha
veat
leas
t36
inch
esbe
twee
nro
ws
1-11
and
atle
ast
34in
ches
betw
een
row
s12
-25,
prov
idin
gth
em
ost
legr
oom
inco
ach
ofal
lU
.S.a
irlin
es.W
ear
eal
soup
grad
ing
the
Liv
eTV
ente
rtai
nmen
ton
our
Air
bus
A32
0ai
rcra
ftto
incl
ude
larg
er6.
8-in
chte
levi
sion
scre
ens
and
addi
ng10
0ch
anne
lsof
XM
Sate
llite
Rad
io.
Gro
wO
urP
rese
nce
inN
ewY
ork
Cit
yan
dE
xpan
dO
urN
etw
ork.
Sinc
eou
rin
cept
ion,
we
have
focu
sed
our
prim
ary
oper
atio
nsin
New
Yor
kC
ity,
the
nati
on’s
larg
est
trav
elm
arke
t.W
ear
eth
ela
rges
tai
rlin
eat
New
Yor
k’s
John
F.K
enne
dyIn
tern
atio
nal
Air
port
,or
JFK
,as
mea
sure
dby
pass
enge
rsan
d,by
the
end
of20
06,o
urdo
mes
tic
oper
atio
nsat
JFK
wer
eal
mos
teq
ual
toth
ose
ofal
lth
eot
her
airl
ines
com
bine
d.W
ebe
lieve
that
bybu
ildin
gou
rop
erat
ions
inth
ena
tion
’sla
rges
ttr
avel
mar
ket,
mor
em
arke
top
port
unit
ies
will
beco
me
avai
labl
eto
usth
anif
we
focu
sed
our
oper
atio
nsel
sew
here
.Alt
houg
han
incr
ease
inco
nnec
ting
traf
ficis
aby
prod
uct
ofou
rgr
owin
gfli
ght
2
conc
entr
atio
nat
JFK
and
atou
rot
her
focu
sci
ties
,87%
ofou
rpa
ssen
gers
and
91%
ofou
rpa
ssen
ger
reve
nue
in20
06re
sult
edfr
ompo
int-
to-p
oint
trav
el.W
eal
soin
tend
togr
owou
rne
twor
kby
incr
easi
ngth
enu
mbe
rof
fligh
tsin
sele
ctm
arke
tsw
ecu
rren
tly
serv
eby
addi
ngne
wro
utes
betw
een
citi
esal
read
yin
our
syst
eman
dex
tend
ing
serv
ice
tone
wm
arke
ts.
Ope
rate
new
and
effic
ient
airc
raft
.W
em
aint
ain
afle
etco
nsis
ting
ofon
lytw
oty
pes
ofai
rcra
ft,
the
Air
bus
A32
0an
dth
eE
MB
RA
ER
190,
whi
ch,w
ith
anav
erag
eag
eof
only
2.6
year
s,is
the
new
est
fleet
ofan
ym
ajor
U.S
.air
line.
We
belie
veth
atop
erat
ing
ane
wer
fleet
,whi
chem
ploy
sth
ela
test
tech
nolo
gies
,res
ults
inou
rai
rcra
ftbe
ing
mor
eef
ficie
ntan
dde
pend
able
than
olde
rai
rcra
ft.W
eha
veth
ebe
stdi
spat
chre
liabi
lity
ofal
lU
.Sm
ajor
Air
bus
A32
0ai
rcra
ftop
erat
ors.
Our
Com
peti
tive
Stre
ngth
s
Low
Ope
rati
ngC
osts
.F
orth
eye
aren
ded
Dec
embe
r31
,200
6,ou
rco
stpe
rav
aila
ble
seat
mile
,ex
clud
ing
fuel
,of
5.19
cent
sw
aslo
wer
than
all
ofth
eot
her
maj
orU
.S.a
irlin
es.S
ome
ofth
efa
ctor
sth
atco
ntri
bute
toou
rlo
wun
itco
sts
are:
•High
aircra
ftutiliza
tion.
By
sche
dulin
gan
dop
erat
ing
our
airc
raft
effic
ient
ly,w
ear
eab
leto
spre
adou
rfix
edco
sts
over
agr
eate
rnu
mbe
rof
fligh
tsan
dav
aila
ble
seat
mile
s.F
orth
eye
aren
ded
Dec
embe
r31
,200
6,ou
rai
rcra
ftop
erat
edan
aver
age
12.7
hour
spe
rda
y,w
hich
we
belie
vew
ashi
gher
than
that
ofan
yot
her
maj
orU
.S.a
irlin
e.W
eop
erat
ea
num
ber
of‘‘r
edey
e’’
fligh
ts,w
hich
enab
lea
port
ion
ofou
rfle
etto
rem
ain
prod
ucti
veth
roug
hth
eni
ght.
Our
effic
ient
airp
ort
oper
atio
nsal
low
usto
sche
dule
our
airc
raft
wit
hm
inim
umgr
ound
tim
e.
•Low
distribu
tion
costs.
Our
dist
ribu
tion
cost
sar
elo
wfo
rse
vera
lre
ason
s.W
eut
ilize
only
elec
tron
icti
cket
s,w
hich
save
spa
per,
post
age,
empl
oyee
tim
ean
dba
ck-o
ffice
proc
essi
ngex
pens
e.F
orth
eye
aren
ded
Dec
embe
r31
,200
6,79
%of
our
sale
sw
ere
book
edon
www.je
tblue.co
m,o
urle
ast
expe
nsiv
efo
rmof
dist
ribu
tion
,whi
le19
%w
ere
book
edth
roug
hou
rag
ents
.
•Pro
ductivewor
kfor
ce.
Our
empl
oyee
effic
ienc
yre
sult
sfr
omfe
wer
unpr
oduc
tive
labo
rw
ork
rule
s,ef
fect
ive
use
ofpa
rt-t
ime
empl
oyee
san
dth
eus
eof
labo
r-sa
ving
tech
nolo
gy.F
orex
ampl
e,m
ost
ofou
rre
serv
atio
nsa
les
agen
tsw
ork
from
thei
rho
mes
,pro
vidi
ngbe
tter
sche
dulin
gfle
xibi
lity
and
allo
win
gem
ploy
ees
tocu
stom
ize
thei
rde
sire
dsc
hedu
les.
By
the
end
ofF
ebru
ary
2007
,wit
hth
ere
mov
alof
one
row
ofse
ats
from
our
Air
bus
A32
0ai
rcra
ft,w
ew
illbe
able
tore
duce
the
num
ber
ofon
boar
dfli
ght
atte
ndan
tsfr
omfo
urto
thre
e.W
ear
eco
ntin
ually
look
ing
for
way
sto
mak
eou
rw
orkf
orce
mor
eef
ficie
ntth
roug
hth
eus
eof
tech
nolo
gyw
itho
utco
mpr
omis
ing
our
com
mit
men
tto
cust
omer
serv
ice.
•Onlytw
oaircra
fttype
s.O
pera
ting
alim
ited
num
ber
ofai
rcra
ftty
pes
lead
sto
incr
ease
dco
stsa
ving
sas
mai
nten
ance
issu
esar
esi
mpl
ified
,spa
repa
rts
inve
ntor
yre
quir
emen
tsar
ere
duce
d,sc
hedu
ling
ism
ore
sim
plifi
edan
dtr
aini
ngco
sts
are
low
er.W
eal
sobe
lieve
our
new
erai
rcra
ftar
em
ore
fuel
effic
ient
than
olde
rai
rcra
ftop
erat
edby
man
yot
her
airl
ines
.
Stro
ngB
rand
.W
ebe
lieve
that
we
have
crea
ted
aw
idel
yre
cogn
ized
bran
dth
atdi
stin
guis
hes
usfr
omou
rco
mpe
tito
rsan
did
enti
fies
usas
asa
fe,r
elia
ble,
low
-far
eai
rlin
efo
cuse
don
cust
omer
serv
ice
and
prov
idin
ga
high
qual
ity
trav
elex
peri
ence
.Sim
ilarl
y,w
ebe
lieve
that
cust
omer
awar
enes
sof
our
bran
dha
sco
ntri
bute
dto
our
abili
tyto
leve
rage
our
bran
dpr
efer
ence
inm
arke
ting
effo
rts
and
posi
tion
sus
tobe
apr
efer
red
mar
keti
ngpa
rtne
rw
ith
com
pani
esac
ross
man
ydi
ffer
ent
indu
stri
es.I
n20
06,w
ew
ere
vote
dth
ebe
stdo
mes
tic
airl
ine
inth
eC
onde
Nas
tT
rave
ler’s
Rea
ders
’C
hoic
eA
war
dsfo
rth
efif
thco
nsec
utiv
eye
aran
dw
ere
rate
dth
e‘‘W
orld
’sB
est
Dom
esti
cA
irlin
e’’
byre
ader
sof
Tra
vel
+Leisu
reM
agaz
ine.
In20
06,w
eal
soea
rned
the
‘‘Pas
seng
erSe
rvic
eA
war
d’’
from
Air
Tra
nspo
rtWor
ld.
Stre
ngth
ofO
urP
eopl
e.W
ebe
lieve
that
we
have
deve
lope
da
stro
ngan
dvi
bran
tse
rvic
e-or
ient
edco
mpa
nycu
ltur
ebu
iltar
ound
our
five
key
valu
es:s
afet
y,ca
ring
,int
egri
ty,f
unan
dpa
ssio
n.O
ursu
cces
sde
pend
son
our
abili
tyto
cont
inue
hiri
ngan
dre
tain
ing
peop
lew
hoar
efr
iend
ly,h
elpf
ul,t
eam
-ori
ente
dan
dco
mm
itte
dto
deliv
erin
gth
eJe
tBlu
eE
xper
ienc
eto
our
cust
omer
s.O
urcu
ltur
eis
rein
forc
edth
roug
han
exte
nsiv
eor
ient
atio
npr
ogra
mfo
rou
rne
wem
ploy
ees
that
emph
asiz
esth
eim
port
ance
of
3
cust
omer
serv
ice,
prod
ucti
vity
and
cost
cont
rol.
We
also
prov
ide
exte
nsiv
etr
aini
ngfo
rou
rem
ploy
ees,
incl
udin
ga
lead
ersh
ippr
ogra
man
dot
her
trai
ning
that
emph
asiz
esth
eim
port
ance
ofsa
fety
.
Our
lead
ersh
ipte
amha
sex
tens
ive
and
dive
rse
airl
ine
indu
stry
expe
rien
ce.D
urin
g20
06,w
em
ade
chan
ges
toou
rle
ader
ship
team
that
we
belie
veha
vepo
siti
oned
usto
incr
ease
reve
nues
whi
lere
duci
ngco
sts
and
enha
ncin
gth
eJe
tBlu
eE
xper
ienc
efo
rou
rcu
stom
ers.
Our
lead
ersh
ipte
amst
rive
sto
com
mun
icat
eon
are
gula
rba
sis
wit
hal
lJe
tBlu
eem
ploy
ees,
keep
ing
them
info
rmed
abou
tJe
tBlu
eev
ents
and
solic
itin
gfe
edba
ckfo
rw
ays
toim
prov
eou
rse
rvic
e,te
amw
ork
and
empl
oyee
s’w
ork
envi
ronm
ent.
Wel
l-P
osit
ione
din
New
Yor
kM
etro
poli
tan
Are
a,th
eN
atio
n’s
Lar
gest
Trav
elM
arke
t.O
urpr
imar
yba
seof
oper
atio
nsis
JFK
,whi
chpr
ovid
esus
acce
ssto
am
arke
tof
over
21m
illio
npo
tent
ial
cust
omer
sin
the
New
Yor
km
etro
polit
anar
eaan
dap
prox
imat
ely
seve
nm
illio
npo
tent
ial
cust
omer
sw
ithi
n15
mile
sof
the
airp
ort.
JFK
isth
ela
rges
tai
rpor
tin
the
New
Yor
km
etro
polit
anar
ea,b
ased
onpa
ssen
gers
serv
ed,a
ndis
the
only
airp
ort
inth
eN
ewY
ork
met
ropo
litan
area
wit
hth
ere
ales
tate
topr
ovid
efo
rsi
gnifi
cant
expa
nsio
npo
tent
ial.
JFK
’sin
fras
truc
ture
incl
udes
four
runw
ays,
larg
efa
cilit
ies
and
adi
rect
light
-rai
lco
nnec
tion
toth
eN
ewY
ork
Cit
ysu
bway
syst
eman
dL
ong
Isla
ndR
ail
Roa
d.B
ecau
seof
JFK
’sca
paci
tyto
supp
ort
futu
regr
owth
,in
Nov
embe
r20
05,w
een
tere
din
toa
30-y
ear
leas
efo
rth
eco
nstr
ucti
onan
dop
erat
ion
ofa
new
term
inal
atJF
K,w
hich
,whe
nco
mpl
eted
inla
te20
08,w
illen
able
usto
sign
ifica
ntly
incr
ease
the
num
ber
offli
ghts
we
offe
r.
Inad
diti
on,o
urlo
cati
onat
JFK
has
allo
wed
usto
prov
ide
relia
ble
serv
ice
toou
rcu
stom
ers.
His
tori
cally
,JF
Kge
nera
llyon
lyex
peri
ence
dco
nges
tion
from
the
late
afte
rnoo
nto
the
earl
yev
enin
gw
hen
inte
rnat
iona
ltr
affic
and
the
dom
esti
ctr
affic
that
feed
sit
wer
eat
thei
rpe
ak.A
ccor
ding
ly,w
esc
hedu
leap
prox
imat
ely
two-
thir
dsof
our
JFK
fligh
tsou
tsid
eof
this
trad
itio
nally
cong
este
dpe
riod
.H
owev
er,a
sa
resu
ltof
anin
crea
sein
tota
lde
part
ures
and
vari
ous
cons
truc
tion
acti
viti
es,J
FK
has
beco
me
incr
easi
ngly
busy
thro
ugho
utth
een
tire
day.
We
are
wor
king
acti
vely
wit
hth
eP
ort
Aut
hori
tyof
New
Yor
kan
dN
ewJe
rsey
,or
PAN
YN
J,an
dth
eF
eder
alA
viat
ion
Adm
inis
trat
ion,
orFA
A,o
nso
luti
ons
toea
seth
isco
nges
tion
.
We
also
serv
eN
ewar
k’s
Lib
erty
Inte
rnat
iona
lA
irpo
rtan
dN
ewY
ork’
sL
aGua
rdia
Air
port
and,
inD
ecem
ber
2006
,we
expa
nded
our
New
Yor
kop
erat
ions
wit
hth
ead
diti
onof
serv
ice
from
New
burg
h’s
Stew
art
Inte
rnat
iona
lA
irpo
rt.I
nM
arch
2007
,we
plan
toco
mm
ence
serv
ice
from
Wes
tche
ster
Cou
nty
Air
port
inW
hite
Pla
ins,
New
Yor
k.
Our
Indu
stry
The
pass
enge
rai
rlin
ein
dust
ryin
the
Uni
ted
Stat
esha
str
adit
iona
llybe
endo
min
ated
byth
em
ajor
U.S
.air
lines
,the
larg
est
ofw
hich
are
Am
eric
anA
irlin
es,C
onti
nent
alA
irlin
es,D
elta
Air
Lin
es,
Nor
thw
est
Air
lines
,Sou
thw
est
Air
lines
,Uni
ted
Air
Lin
esan
dU
SA
irw
ays.
The
DO
Tde
fines
the
maj
orU
.S.a
irlin
esas
thos
eai
rlin
esw
ith
annu
alre
venu
esof
over
$1bi
llion
.Cur
rent
ly,t
here
are
16m
ajor
pass
enge
rai
rlin
es.T
hese
airl
ines
offe
rsc
hedu
led
fligh
tsto
mos
tla
rge
citi
esw
ithi
nth
eU
nite
dSt
ates
and
abro
adan
dal
sose
rve
num
erou
ssm
alle
rci
ties
.The
seve
nla
rges
tm
ajor
U.S
.air
lines
,oth
erth
anSo
uthw
est,
have
adop
ted
the
trad
itio
nal
‘‘hub
and
spok
e’’
netw
ork
rout
esy
stem
,or
trad
itio
nal
netw
ork.
Thi
sty
peof
syst
emco
ncen
trat
esm
ost
ofan
airl
ine’
sop
erat
ions
ata
limit
ednu
mbe
rof
hub
citi
es,s
ervi
ngth
em
ajor
ity
ofot
her
dest
inat
ions
inth
esy
stem
bypr
ovid
ing
one-
stop
orco
nnec
ting
serv
ice
thro
ugh
the
hub.
Reg
iona
lai
rlin
es,s
uch
asSk
yWes
tA
irlin
esan
dM
esa
Air
lines
,typ
ical
lyop
erat
esm
alle
rai
rcra
fton
low
er-v
olum
ero
utes
than
dotr
adit
iona
lne
twor
kai
rlin
es.I
nco
ntra
stto
low
-cos
tai
rlin
es,r
egio
nal
airl
ines
gene
rally
dono
ttr
yto
esta
blis
han
inde
pend
ent
rout
esy
stem
.Rat
her,
regi
onal
airl
ines
typi
cally
ente
rin
tore
lati
onsh
ips
wit
hon
eor
mor
etr
adit
iona
lne
twor
kai
rlin
esun
der
whi
chth
ere
gion
alai
rlin
eag
rees
tous
eit
ssm
alle
rai
rcra
ftto
carr
ypa
ssen
gers
book
edan
dti
cket
edby
the
trad
itio
nal
netw
ork
airl
ine
betw
een
thei
rhu
bsan
da
smal
ler
outl
ying
city
.The
rear
ecu
rren
tly
five
regi
onal
maj
orU
.S.a
irlin
es.
4
Low
-cos
tai
rlin
esla
rgel
yde
velo
ped
inth
ew
ake
ofde
regu
lati
onof
the
U.S
.air
line
indu
stry
in19
78,w
hich
perm
itte
dco
mpe
titi
onon
man
yro
utes
for
the
first
tim
e.So
uthw
est
Air
lines
pion
eere
dth
elo
w-c
ost
mod
el,w
hich
enab
led
them
toof
fer
fare
sth
atw
ere
sign
ifica
ntly
low
erth
anth
ose
char
ged
bytr
adit
iona
lne
twor
kai
rlin
es.I
nclu
ding
JetB
lue,
ther
ear
ecu
rren
tly
four
low
-cos
tm
ajor
U.S
.air
lines
.
Fol
low
ing
the
Sept
embe
r11
,200
1te
rror
ist
atta
cks,
low
-cos
tai
rlin
esw
ere
able
tofil
la
sign
ifica
ntca
paci
tyvo
idle
ftby
trad
itio
nal
netw
ork
airl
ine
capa
city
redu
ctio
ns.L
ower
fare
san
din
crea
sed
low
-cos
tai
rlin
eca
paci
tycr
eate
dan
unpr
ofita
ble
oper
atin
gen
viro
nmen
tfo
rth
etr
adit
iona
lne
twor
kai
rlin
es.S
ince
2001
,the
maj
orit
yof
trad
itio
nal
netw
ork
airl
ines
have
unde
rgon
esi
gnifi
cant
finan
cial
rest
ruct
urin
g,in
clud
ing
bank
rupt
cies
,mer
gers
and
cons
olid
atio
ns.T
hese
rest
ruct
urin
gsha
veal
low
edth
emto
redu
cela
bor
cost
s,re
stru
ctur
ede
bt,t
erm
inat
epe
nsio
npl
ans
and
gene
rally
redu
ceth
eir
cost
stru
ctur
e,in
crea
sew
orkf
orce
flexi
bilit
yan
dpr
ovid
ein
nova
tive
offe
ring
ssi
mila
rto
thos
eof
the
low
-cos
tai
rlin
es,w
hile
still
mai
ntai
ning
thei
rex
pans
ive
rout
ene
twor
ks,a
llian
ces
and
freq
uent
flier
prog
ram
s.A
ltho
ugh
our
cost
sre
mai
nlo
wer
than
thos
eof
our
larg
est
com
peti
tors
,the
gap
betw
een
low
-cos
tai
rlin
esan
dtr
adit
iona
lne
twor
kai
rlin
esha
sdi
min
ishe
d.
Com
peti
tion
The
airl
ine
indu
stry
ishi
ghly
com
peti
tive
.Air
line
profi
tsar
ese
nsit
ive
toev
ensl
ight
chan
ges
infu
elco
sts,
aver
age
fare
leve
lsan
dpa
ssen
ger
dem
and.
Pas
seng
erde
man
dan
dfa
rele
vels
hist
oric
ally
have
been
influ
ence
dby
,am
ong
othe
rth
ings
,the
gene
ral
stat
eof
the
econ
omy,
inte
rnat
iona
lev
ents
,in
dust
ryca
paci
tyan
dpr
icin
gac
tion
sta
ken
byot
her
airl
ines
.The
prin
cipa
lco
mpe
titi
vefa
ctor
sin
the
airl
ine
indu
stry
are
fare
pric
ing,
cust
omer
serv
ice,
rout
esse
rved
,flig
htsc
hedu
les,
type
sof
airc
raft
,sa
fety
reco
rdan
dre
puta
tion
,cod
e-sh
arin
gre
lati
onsh
ips,
capa
city
,in-
fligh
ten
tert
ainm
ent
syst
ems
and
freq
uent
flyer
prog
ram
s.In
addi
tion
,the
mig
rati
onof
fare
-con
scio
ustr
avel
ers
away
from
trad
itio
nal
netw
ork
airl
ines
and
thei
rde
teri
orat
ing
mar
ket
shar
eha
sfo
rced
som
eof
thes
eai
rlin
esto
unde
rtak
ebr
oad
cost
-cut
ting
mea
sure
san
dto
reev
alua
teth
eir
basi
cbu
sine
ssm
odel
s.
Our
com
peti
tors
and
pote
ntia
lco
mpe
tito
rsin
clud
etr
adit
iona
lne
twor
kai
rlin
es,l
ow-c
ost
airl
ines
,re
gion
alai
rlin
esan
dne
wen
tran
tai
rlin
es.S
even
ofth
eot
her
maj
orU
.S.a
irlin
esar
ege
nera
llyla
rger
,ha
vegr
eate
rfin
anci
alre
sour
ces
and
serv
em
ore
rout
esth
anw
edo
.Our
com
peti
tors
also
use
som
eof
the
sam
ead
vanc
edte
chno
logi
esth
atw
edo
,suc
has
tick
etle
sstr
avel
,lap
top
com
pute
rsin
the
cock
pit
and
web
site
book
ings
.Sin
cede
regu
lati
onof
the
airl
ine
indu
stry
in19
78,t
here
has
been
cons
olid
atio
nin
the
dom
esti
cai
rlin
ein
dust
ry.I
n20
05an
d20
06,t
heU
.S.a
irlin
ein
dust
ryex
peri
ence
dfu
rthe
rco
nsol
idat
ion
and
ther
ew
ere
repo
rts
ofot
her
pote
ntia
lco
nsol
idat
ion
inth
efo
urth
quar
ter
of20
06.
Fur
ther
indu
stry
cons
olid
atio
nsor
rest
ruct
urin
gsco
uld
resu
ltin
our
com
peti
tors
havi
nga
mor
era
tion
aliz
edro
ute
stru
ctur
ean
dlo
wer
oper
atin
gco
sts,
whi
chco
uld
enab
leth
emto
com
pete
mor
eag
gres
sive
ly.
Pri
ceco
mpe
titi
onoc
curs
thro
ugh
pric
edi
scou
ntin
g,fa
rem
atch
ing,
incr
ease
dca
paci
ty,t
arge
ted
sale
prom
otio
nsan
dfr
eque
ntfly
ertr
avel
init
iati
ves,
all
ofw
hich
are
usua
llym
atch
edby
othe
rai
rlin
esin
orde
rto
mai
ntai
nth
eir
shar
eof
pass
enge
rtr
affic
.Are
lati
vely
smal
lch
ange
inpr
icin
gor
inpa
ssen
ger
traf
ficco
uld
have
adi
spro
port
iona
teef
fect
onan
airl
ine’
sop
erat
ing
and
finan
cial
resu
lts.
Our
abili
tyto
mee
tth
ispr
ice
com
peti
tion
depe
nds
on,a
mon
got
her
thin
gs,o
urab
ility
toop
erat
eat
cost
seq
ual
toor
low
erth
anou
rco
mpe
tito
rs.A
llot
her
fact
ors
bein
geq
ual,
we
belie
vecu
stom
ers
ofte
npr
efer
JetB
lue
and
the
JetB
lue
Exp
erie
nce.
Dur
ing
2006
,mos
ttr
adit
iona
lne
twor
kai
rlin
esin
crea
sed
capa
city
onth
eir
inte
rnat
iona
lro
utes
and
decr
ease
ddo
mes
tic
capa
city
.Dur
ing
the
sam
epe
riod
,som
eof
our
com
peti
tors
,not
ably
Del
taA
irL
ines
and
its
disc
onti
nued
low
-far
eop
erat
ion,
Song
,shi
fted
som
eof
thei
rdo
mes
tic
capa
city
out
ofm
arke
tsw
here
they
had
com
pete
ddi
rect
lyw
ith
us.T
hese
deve
lopm
ents
,in
conj
unct
ion
wit
hou
rsh
ift
ofca
paci
tyfr
omtr
ansc
onti
nent
alfli
ghts
tosh
ort-
and
med
ium
-hau
lro
utes
,res
ulte
din
our
achi
evin
ghi
gher
yiel
dson
our
fligh
ts.A
ltho
ugh
we
expe
rien
ced
impr
oved
yiel
dsin
2006
,we
anti
cipa
teth
eex
trem
ely
com
peti
tive
natu
reof
the
indu
stry
toco
ntin
ue.
Air
lines
also
freq
uent
lypa
rtic
ipat
ein
mar
keti
ngal
lianc
es,w
hich
gene
rally
prov
ide
for
code
-sha
ring
,fre
quen
tfly
erpr
ogra
mre
cipr
ocit
y,co
ordi
nate
dfli
ght
sche
dule
sth
atpr
ovid
efo
rco
nven
ient
conn
ecti
ons
and
othe
rjo
int
mar
keti
ngac
tivi
ties
.The
seal
lianc
esal
sope
rmit
anai
rlin
eto
5
mar
ket
fligh
tsop
erat
edby
othe
ral
lianc
eai
rlin
esas
its
own.
The
bene
fits
ofbr
oad
netw
orks
offe
red
tocu
stom
ers
coul
dat
trac
tm
ore
cust
omer
sto
thes
ene
twor
ks.W
edo
not
curr
entl
ypa
rtic
ipat
ein
any
mar
keti
ngal
lianc
es,i
nter
line
orof
fer
join
tfa
res
wit
hot
her
airl
ines
,nor
dow
eha
vean
yco
mm
uter
feed
erre
lati
onsh
ips,
othe
rth
anou
rre
cent
anno
unce
men
tto
part
ner
wit
hC
ape
Air
,an
airl
ine
that
serv
esde
stin
atio
nsou
tof
Bos
ton
and
San
Juan
,Pue
rto
Ric
o.W
epl
anto
purs
ueot
her
allia
nces
wit
hin
tern
atio
nal
airl
ines
tole
vera
geou
rpr
esen
ceat
JFK
.
Rou
teN
etw
ork
Our
oper
atio
nspr
imar
ilyco
nsis
tof
tran
spor
ting
pass
enge
rson
our
airc
raft
,wit
hdo
mes
tic
U.S
.op
erat
ions
,inc
ludi
ngP
uert
oR
ico,
acco
unti
ngfo
r97
.1%
ofou
rca
paci
tyin
2006
.The
dist
ribu
tion
ofou
rav
aila
ble
seat
mile
s,or
capa
city
,by
regi
onis
:
Yea
rE
nded
Dec
embe
r31
,
Cap
acit
yD
istr
ibut
ion
2006
2005
2004
Eas
tC
oast
—W
este
rnU
.S..
....
....
....
....
....
....
51.7
%55
.1%
55.1
%N
orth
east
—F
lori
da..
....
....
....
....
....
....
....
.31
.833
.532
.7M
ediu
m—
haul
....
....
....
....
....
....
....
....
...
1.3
1.1
1.2
Shor
t—ha
ul..
....
....
....
....
....
....
....
....
...
6.6
3.9
4.5
Car
ibbe
an,i
nclu
ding
Pue
rto
Ric
o..
....
....
....
....
8.6
6.4
6.5
Tot
al..
....
....
....
....
....
....
....
....
....
....
.10
0.0%
100.
0%10
0.0%
We
curr
entl
ypr
ovid
ese
rvic
eto
50de
stin
atio
nsin
21st
ates
,Pue
rto
Ric
o,M
exic
oan
dth
eC
arib
bean
.We
bega
nse
rvic
eto
17ne
wde
stin
atio
nssi
nce
Dec
embe
r31
,200
5,as
set
fort
hin
the
follo
win
gta
ble: D
esti
nati
onSe
rvic
eC
omm
ence
d
Aus
tin,
Tex
asJa
nuar
y20
06R
ichm
ond,
Vir
gini
aM
arch
2006
Ham
ilton
,Ber
mud
aM
ay20
06P
ortl
and,
Mai
neM
ay20
06Ja
ckso
nvill
e,F
lori
daJu
ne20
06P
itts
burg
h,P
enns
ylva
nia
June
2006
Cha
rlot
te,N
orth
Car
olin
aJu
ly20
06R
alei
gh-D
urha
m,N
orth
Car
olin
aJu
ly20
06N
ashv
ille,
Ten
ness
eeA
ugus
t20
06H
oust
on,T
exas
Sept
embe
r20
06O
ranj
esta
d,A
ruba
Sept
embe
r20
06Sa
raso
taB
rade
nton
,Flo
rida
Sept
embe
r20
06T
ucso
n,A
rizo
naSe
ptem
ber
2006
Col
umbu
s,O
hio
Oct
ober
2006
Can
cun,
Mex
ico
Nov
embe
r20
06N
ewbu
rgh,
New
Yor
kD
ecem
ber
2006
Chi
cago
,Illi
nois
Janu
ary
2007
InM
arch
2007
,we
plan
toco
mm
ence
serv
ice
from
Wes
tche
ster
Cou
nty
Air
port
inW
hite
Pla
ins,
New
Yor
kto
Flo
rida
and,
inM
ay20
07,w
epl
anto
com
men
cese
rvic
efr
omJF
Kto
San
Fra
ncis
coIn
tern
atio
nal
Air
port
.We
are
JFK
’sla
rges
tai
rlin
eba
sed
onto
tal
pass
enge
rsca
rrie
dan
dw
ear
eth
ele
adin
gca
rrie
rin
num
ber
offli
ghts
flow
npe
rda
ybe
twee
nth
eN
ewY
ork
met
ropo
litan
area
and
Flo
rida
.
6
Hig
hQ
ualit
yC
usto
mer
Serv
ice
We
devo
tea
grea
tde
alof
tim
ean
dat
tent
ion
tohi
ring
empl
oyee
sw
how
illtr
eat
cust
omer
sin
afr
iend
lyan
dre
spec
tful
man
ner.
The
impo
rtan
ceof
prov
idin
gca
ring
cust
omer
serv
ice
isem
phas
ized
intr
aini
ng.I
nad
diti
on,o
urpo
licie
san
dpr
oced
ures
are
desi
gned
tobe
cust
omer
-fri
endl
yan
din
clud
e:
•al
lse
ats
are
pre-
assi
gned
;
•al
ltr
avel
isti
cket
less
,usi
ngel
ectr
onic
tick
ets;
•ou
rpo
licy
isno
tto
over
book
fligh
ts;
•fa
res
are
base
don
one-
way
trav
el;
•no
Satu
rday
nigh
tst
ayis
requ
ired
;and
•ch
ange
fees
are
only
$30
per
pass
enge
r($
25if
done
thro
ugh
our
web
site
)co
mpa
red
wit
hth
e$5
0to
$100
usua
llych
arge
dby
othe
rm
ajor
U.S
.air
lines
.
Our
cust
omer
com
mit
men
tis
also
dem
onst
rate
dby
our
relia
ble
oper
atio
nal
perf
orm
ance
.For
the
year
ende
dD
ecem
ber
31,2
006,
base
don
our
data
com
pare
dto
the
othe
rm
ajor
U.S
.air
lines
:
•be
caus
ew
eha
vea
polic
yof
not
over
book
ing
our
fligh
ts,w
eha
dvi
rtua
llyno
inci
denc
esof
pass
enge
rde
nied
boar
ding
and,
ther
efor
e,le
dth
ein
dust
ryin
this
DO
Tm
etri
c;
•ou
rco
mpl
etio
nfa
ctor
of99
.6%
was
the
high
est
asco
mpa
red
toot
her
maj
orU
.S.a
irlin
es,
whi
chha
dan
aver
age
com
plet
ion
fact
orof
98.3
%,a
ccor
ding
toth
eD
OT.
We
are
com
mit
ted
toop
erat
ing
fligh
tsw
hene
ver
poss
ible
and
not
canc
elin
g;ho
wev
er,o
urco
mm
itm
ent
tocu
stom
erse
rvic
e,al
ong
wit
hop
erat
ing
atth
ree
ofth
em
ost
cong
este
dan
dde
lay-
pron
eai
rpor
tsin
the
U.S
.(N
ewar
k,L
aGua
rdia
and
JFK
),ha
saf
fect
edou
ron
-tim
epe
rfor
man
ce,
whi
chat
72.9
%w
aslo
wer
than
all
but
one
maj
orU
.S.a
irlin
e;
•ou
rin
cide
nce
ofde
laye
d,m
isha
ndle
dor
lost
bags
of4.
09pe
r1,
000
cust
omer
sw
asth
elo
wes
tas
com
pare
dto
othe
rm
ajor
U.S
.air
lines
,whi
chha
dan
aver
age
of6.
86de
laye
d,m
isha
ndle
dor
lost
bags
per
1,00
0cu
stom
ers,
acco
rdin
gto
the
DO
T;a
nd
•ou
rra
teof
cust
omer
com
plai
nts
toth
eD
OT
per
100,
000
pass
enge
rsof
0.40
was
the
thir
dlo
wes
tas
com
pare
dto
the
othe
rm
ajor
U.S
.air
lines
,whi
chha
dan
aver
age
of0.
88co
mpl
aint
s,ac
cord
ing
toth
eD
OT.
Safe
tyan
dSe
curi
ty
We
are
dedi
cate
dto
ensu
ring
the
safe
tyan
dse
curi
tyof
our
cust
omer
san
dem
ploy
ees.
We
have
take
nnu
mer
ous
mea
sure
s,vo
lunt
arily
and
asre
quir
edby
regu
lato
ryau
thor
itie
s,to
incr
ease
both
the
safe
tyan
dse
curi
tyof
our
oper
atio
ns.
Our
ongo
ing
focu
son
safe
tyre
lies
onhi
ring
the
best
peop
le,t
rain
ing
them
toap
plic
able
stan
dard
s,an
dpr
ovid
ing
them
wit
hth
em
ost
adva
nced
tool
san
deq
uipm
ent.
Safe
tyin
the
wor
kpla
ceta
rget
sfiv
ear
eas
ofou
rop
erat
ion:
fligh
top
erat
ions
,mai
nten
ance
,infl
ight
,dis
patc
han
dcu
stom
erse
rvic
e.W
eco
ntin
ueto
expa
ndou
rpa
rtic
ipat
ion
invo
lunt
ary
prog
ram
sin
part
ners
hip
wit
hth
eFA
A,
incl
udin
gA
viat
ion
Safe
tyA
ctio
nP
rogr
ams
and
Flig
htO
pera
tion
alQ
ualit
yA
ssur
ance
data
gath
erin
g.T
hese
volu
ntar
ypr
ogra
ms
are
the
resu
ltof
FAA
-spo
nsor
edin
itia
tive
sto
rais
esa
fety
perf
orm
ance
thro
ugh
awar
enes
sof
safe
tytr
ends
inth
ew
orkp
lace
.We
also
equi
pou
ren
tire
Air
bus
A32
0fle
etw
ith
the
Em
erge
ncy
Vis
ion
Ass
uran
cesy
stem
,or
EV
AS,
whi
chpr
ovid
esou
rfli
ght
crew
sw
ith
the
abili
tyto
see
crit
ical
fligh
tin
stru
men
tssh
ould
the
cock
pit
fill
wit
hsm
oke.
Fur
ther
,we
emph
asiz
ebo
thoc
cupa
tion
alan
den
viro
nmen
tal
safe
tyac
ross
our
netw
ork.
Sinc
ein
trod
ucin
gen
hanc
edph
ysic
alab
iliti
este
stin
gfo
rth
ose
wor
kgr
oups
atgr
eate
stri
skof
ergo
nom
icin
juri
es,w
eha
vese
ensi
gnifi
cant
year
-ove
r-ye
arde
crea
ses
inlo
st-w
ork
inju
ries
.Add
itio
nally
,Jet
Blu
eha
sjo
ined
wit
hot
her
airl
ines
and
the
Occ
upat
iona
lSa
fety
and
Hea
lth
Adm
inis
trat
ion
invo
lunt
ary
part
ners
hips
that
are
focu
sed
onre
duci
nger
gono
mic
sin
juri
esan
dim
prov
ing
airp
ort
ram
psa
fety
.
7
The
Avi
atio
nan
dT
rans
port
atio
nSe
curi
tyA
ct,o
rth
eA
viat
ion
Secu
rity
Act
,was
enac
ted
inN
ovem
ber
2001
and
fede
raliz
edsu
bsta
ntia
llyal
las
pect
sof
civi
lav
iati
onse
curi
tyan
dre
quir
ed,a
mon
got
her
thin
gs,t
hecr
eati
onof
the
Tra
nspo
rtat
ion
Secu
rity
Adm
inis
trat
ion,
orth
eT
SA,t
oov
erse
eal
lav
iati
onse
curi
ty,a
ndth
eim
plem
enta
tion
ofce
rtai
nse
curi
tym
easu
res
byai
rlin
esan
dai
rpor
ts,s
uch
asth
ere
quir
emen
tth
atal
lpa
ssen
ger
bags
besc
reen
edfo
rex
plos
ives
.Fun
ding
for
airl
ine
and
airp
ort
secu
rity
unde
rth
ela
wis
prim
arily
prov
ided
bya
$2.5
0pe
ren
plan
emen
tti
cket
tax,
wit
hau
thor
ity
gran
ted
toth
eT
SAto
impo
sead
diti
onal
fees
onth
eai
rca
rrie
rsif
nece
ssar
yto
cove
rad
diti
onal
fede
ral
avia
tion
secu
rity
cost
s.Si
nce
2002
,the
TSA
has
impo
sed
anA
viat
ion
Secu
rity
Infr
astr
uctu
reF
eeon
all
airl
ines
toas
sist
inth
eco
stof
prov
idin
gav
iati
onse
curi
ty.T
hefe
esas
sess
edar
eba
sed
onai
rlin
es’
actu
al20
00se
curi
tyco
sts.
The
TSA
has
anno
unce
dth
atth
isfe
est
ruct
ure
will
rem
ain
inpl
ace
unti
lfu
rthe
rno
tice
.
We
have
volu
ntar
ilyim
plem
ente
dad
diti
onal
secu
rity
mea
sure
s,in
clud
ing
the
inst
alla
tion
offo
urca
bin
secu
rity
cam
eras
onea
chai
rcra
ftw
ith
aliv
evi
deo
feed
toth
eco
ckpi
tcr
ewan
da
24-h
our
secu
rity
oper
atio
nsde
sk,w
hich
asse
sses
and
man
ages
thre
ats,
reco
rds
and
mon
itor
ssu
spic
ious
acti
vity
wit
hin
the
JetB
lue
oper
atin
gsy
stem
,and
serv
esas
apr
ime
com
mun
icat
ion
chan
nel
betw
een
usan
dou
rla
wen
forc
emen
tan
dav
iati
onse
curi
tybu
sine
sspa
rtne
rs.I
nad
diti
onto
thes
evo
lunt
ary
mea
sure
s,w
eha
veco
mpl
ied
wit
hal
lne
wT
SAse
curi
tyre
quir
emen
ts.
Mar
keti
ngan
dD
istr
ibut
ion
Our
mar
keti
ngob
ject
ives
are
toat
trac
tne
wcu
stom
ers
toou
rbr
and
and
give
our
cust
omer
sre
ason
sto
com
eba
ckto
usag
ain
and
agai
n.O
urke
yva
lue
prop
osit
ion
and
mar
keti
ngm
essa
geis
that
low
fare
san
dqu
alit
yai
rtr
avel
need
not
bem
utua
llyex
clus
ive.
Our
low
fare
s,hi
ghqu
alit
ypr
oduc
tan
dou
tsta
ndin
gcu
stom
erse
rvic
ecr
eate
the
over
all
JetB
lue
Exp
erie
nce
that
we
belie
veis
uniq
uein
the
dom
esti
cai
rlin
ein
dust
ry.
We
mar
ket
our
serv
ices
thro
ugh
adve
rtis
ing
and
prom
otio
nsin
new
spap
ers,
mag
azin
es,t
elev
isio
n,ra
dio,
thro
ugh
the
inte
rnet
,out
door
billb
oard
s,an
dth
roug
hta
rget
edpu
blic
rela
tion
san
dpr
omot
ions
.W
een
gage
inla
rge
mul
ti-m
arke
tpr
ogra
ms,
asw
ell
asm
any
loca
lev
ents
and
spon
sors
hips
and
mob
ilem
arke
ting
prog
ram
s.O
urta
rget
edpu
blic
and
com
mun
ity
rela
tion
sef
fort
spr
omot
ebr
and
awar
enes
san
dco
mpl
emen
tou
rst
rong
wor
d-of
-mou
thch
anne
l.
Our
prim
ary
dist
ribu
tion
stra
tegy
isto
have
our
cust
omer
spu
rcha
seth
eir
fligh
tsdi
rect
toen
sure
they
get
aspl
easa
ntan
expe
rien
cebo
okin
gth
eir
trav
elas
they
doin
the
air.
The
perc
enta
geof
our
tota
lsa
les
book
edon
our
web
site
aver
aged
79%
for
the
year
ende
dD
ecem
ber
31,2
006.
Our
seco
ndla
rges
tdi
stri
buti
onch
anne
lis
our
agen
tsw
hoac
coun
ted
for
19%
ofou
rsa
les.
The
rem
aini
ng2%
ofou
rsa
les
in20
06w
ere
book
edth
roug
hgl
obal
dist
ribu
tion
syst
ems,
orG
DSs
.Our
re-e
ntry
into
GD
Ssin
2006
has
supp
orte
dou
rgr
owth
inth
eco
rpor
ate
mar
ket
and
book
ings
thro
ugh
thes
ech
anne
lsha
vere
sult
edin
high
erav
erag
efa
res,
offs
etti
ngth
ein
crea
sed
dist
ribu
tion
cost
s.A
sa
resu
lt,w
eno
wpa
rtic
ipat
ein
all
four
maj
orG
DSs
.In
addi
tion
,we
bega
npa
rtic
ipat
ing
ona
test
basi
sin
Tra
velo
city
,am
ajor
onlin
etr
avel
agen
cy.W
eco
ntin
ueto
eval
uate
oppo
rtun
itie
sto
broa
den
our
dist
ribu
tion
chan
nels
base
don
cost
and
yiel
d.O
urdi
stri
buti
onm
ixcr
eate
ssi
gnifi
cant
cost
savi
ngs
and
enab
les
usto
cont
inue
tobu
ildlo
yalt
yth
roug
hin
crea
sed
cust
omer
inte
ract
ion.
We
sell
vaca
tion
pack
ages
thro
ugh
JetB
lue
Get
away
s,a
one-
stop
,val
ue-p
rice
dva
cati
onw
ebsi
tede
sign
edto
mee
tcu
stom
ers’
dem
and
for
self
-dir
ecte
dpa
ckag
edtr
avel
plan
ning
.Get
away
spa
ckag
esof
fer
com
peti
tive
fare
sfo
rai
rtr
avel
onJe
tBlu
e,a
sele
ctio
nof
JetB
lue-
reco
mm
ende
dho
tels
and
reso
rts,
car
rent
als
and
attr
acti
ons.
InJa
nuar
y20
07,w
ein
trod
uced
JetB
lue
Cru
ises
,whi
chof
fers
cust
omer
sth
eab
ility
topu
rcha
secr
uise
sth
roug
hou
rw
ebsi
te,w
ith
orw
itho
utth
epu
rcha
seof
aJe
tBlu
efli
ght.
InN
ovem
ber
2006
,we
bega
nof
feri
ngth
eJe
tBlu
eG
ift
Car
d,w
hich
has
noex
pira
tion
date
and
may
beus
edto
war
dth
epu
rcha
seof
air-
only
trav
elto
any
ofth
ede
stin
atio
nsJe
tBlu
ese
rves
.Jet
Blu
eG
ift
Car
dsar
eav
aila
ble
for
purc
hase
inde
nom
inat
ions
from
$10
to$1
,000
onlin
eat
www.je
tblue.co
man
din
sele
ctre
tail
loca
tion
sna
tion
wid
ein
$50
or$1
00de
nom
inat
ions
.
8
Cus
tom
erL
oyal
tyP
rogr
am
JetB
lue’
scu
stom
erlo
yalt
ypr
ogra
m,T
rueB
lue,
isan
onlin
epr
ogra
mde
sign
edto
rew
ard
and
reco
gniz
eou
rm
ost
loya
lcu
stom
ers.
The
prog
ram
offe
rsin
cent
ives
toin
crea
setr
avel
onJe
tBlu
ean
dpr
ovid
esou
rcu
stom
ers
wit
had
diti
onal
serv
ices
.Tru
eBlu
em
embe
rsea
rnpo
ints
for
each
one-
way
trip
flow
nba
sed
onth
ele
ngth
ofth
etr
ip.P
oint
sar
eac
cum
ulat
edin
anac
coun
tfo
rea
chm
embe
ran
dex
pire
afte
rtw
elve
mon
ths.
Afr
eero
und
trip
awar
dto
any
JetB
lue
dest
inat
ion
isea
rned
afte
rat
tain
ing
100
poin
tsw
ithi
na
cons
ecut
ive
twel
ve-m
onth
peri
od.A
war
dsar
eau
tom
atic
ally
gene
rate
dan
dar
eva
lidfo
ron
eye
ar.W
eno
wha
veov
erfo
urm
illio
nT
rueB
lue
mem
bers
,whi
chw
eex
pect
will
cont
inue
togr
ow.
The
num
ber
ofes
tim
ated
trav
elaw
ards
outs
tand
ing
atD
ecem
ber
31,2
006
was
appr
oxim
atel
y18
8,00
0aw
ards
and
incl
udes
anes
tim
ate
for
part
ially
earn
edaw
ards
.The
num
ber
oftr
avel
awar
dsus
edon
JetB
lue
duri
ng20
06w
asap
prox
imat
ely
153,
000,
whi
chre
pres
ente
d2%
ofou
rto
tal
reve
nue
pass
enge
rm
iles.
Due
toth
est
ruct
ure
ofth
epr
ogra
man
dlo
wle
vel
ofre
dem
ptio
nsas
ape
rcen
tage
ofto
tal
trav
el,t
hedi
spla
cem
ent
ofre
venu
epa
ssen
gers
bypa
ssen
gers
usin
gT
rueB
lue
awar
dsha
sbe
enm
inim
alto
date
.
We
have
anag
reem
ent
wit
hA
mer
ican
Exp
ress
,und
erw
hich
itis
sues
co-b
rand
edcr
edit
card
sal
low
ing
card
mem
bers
toea
rnpo
ints
inT
rueB
lue.
InSe
ptem
ber
2006
,we
expa
nded
our
offe
ring
sw
ith
Am
eric
anE
xpre
ssto
incl
ude
the
JetB
lue
Bus
ines
sC
ard,
whi
chpr
ovid
essm
all
busi
ness
owne
rsw
ith
a5%
disc
ount
onJe
tBlu
etr
avel
and
auto
mat
icen
rollm
ent
inth
eA
mer
ican
Exp
ress
OP
EN
Savi
ngs®
prog
ram
.In
addi
tion
,sm
all
busi
ness
owne
rsw
ith
any
Am
eric
anE
xpre
ssO
PE
Nsm
all
busi
ness
card
will
rece
ive
a3%
disc
ount
onJe
tBlu
etr
avel
.Eve
ryti
me
card
mem
bers
hold
ing
eith
era
JetB
lue
Car
dor
aJe
tBlu
eB
usin
ess
Car
dfr
omA
mer
ican
Exp
ress
earn
the
equi
vale
ntof
one
Tru
eBlu
epo
int
orpu
rcha
setr
avel
onJe
tBlu
ebe
fore
thei
rpo
ints
expi
re,a
llth
epo
ints
inth
eir
Tru
eBlu
eac
coun
tar
eex
tend
edfo
ran
othe
r12
mon
ths.
We
also
have
anag
reem
ent
wit
hA
mer
ican
Exp
ress
allo
win
git
sca
rdho
lder
sto
conv
ert
thei
rM
embe
rshi
pR
ewar
dpo
ints
into
JetB
lue
Tru
eBlu
epo
ints
.We
inte
ndto
purs
ueot
her
mar
keti
ngpa
rtne
rshi
psin
the
futu
re.
Pri
cing O
urlo
wco
stst
ruct
ure
allo
ws
usto
offe
rsi
mpl
ified
,eve
ryda
ylo
wfa
res
toou
rcu
stom
ers.
We
offe
ra
rang
eof
fare
s,in
clud
ing
14-d
ay,7
-day
and
3-da
yad
vanc
epu
rcha
sefa
res
and
day-
of-fl
ight
,or
wal
k-up
,far
esin
each
ofou
rm
arke
ts.O
urfa
res
incr
ease
asth
enu
mbe
rof
days
prio
rto
trav
elde
crea
ses,
wit
hou
rhi
ghes
tw
alk-
upfa
rege
nera
llyat
appr
oxim
atel
yth
ree
tim
esth
eam
ount
ofou
rlo
wes
t14
-day
adva
nce
purc
hase
fare
.In
addi
tion
toou
rre
gula
rfa
rest
ruct
ure,
we
freq
uent
lyof
fer
sale
fare
sw
ith
shor
ter
adva
nce
purc
hase
requ
irem
ents
inm
ost
ofth
em
arke
tsw
ese
rve
and
mat
chth
esa
lefa
res
offe
red
byot
her
airl
ines
.We
are
com
mit
ted
toof
feri
ngou
rcu
stom
ers
low
erfa
res,
espe
cial
lyw
ith
resp
ect
toou
rw
alk-
upfa
res,
than
thos
eof
our
com
peti
tors
.We
belie
veth
edi
ffer
ence
betw
een
our
low
est
and
high
est
fare
for
agi
ven
fligh
tis
sign
ifica
ntly
smal
ler
than
our
com
peti
tors
.
All
ofou
rfa
res
are
one-
way
and
neve
rre
quir
ean
over
nigh
tst
ay.O
urfa
res
mus
tbe
purc
hase
dat
the
tim
eof
rese
rvat
ion
and
are
non-
refu
ndab
le,b
utan
ybo
okin
gca
nbe
chan
ged
orca
ncel
led
prio
rto
depa
rtur
efo
ra
nom
inal
fee.
Bas
edon
publ
ishe
dfa
res
atou
rti
me
ofen
try,
our
adva
nce
purc
hase
fare
sha
vebe
en50
%to
60%
belo
wth
ose
exis
ting
inm
arke
tspr
ior
toou
ren
try,
whi
leou
rw
alk-
upfa
res
have
gene
rally
been
upto
60%
to70
%be
low
othe
rm
ajor
U.S
.air
lines
’un
rest
rict
ed‘‘f
ull
coac
h’’
fare
s.
Rev
enue
Man
agem
ent
Rev
enue
man
agem
ent
isa
proc
ess
that
help
sen
able
usto
max
imiz
epa
ssen
ger
reve
nues
byfli
ght,
bym
arke
tan
dac
ross
our
enti
rene
twor
k.O
urre
venu
em
anag
emen
tte
amst
rive
sto
incr
ease
our
over
all
aver
age
fare
thro
ugh
opti
miz
ing
our
fare
mix
whi
leco
ntin
uing
topr
ovid
eou
rcu
stom
ers
wit
hlo
wfa
res
and,
ince
rtai
nm
arke
ts,b
yus
ing
our
netw
ork
tom
axim
ize
conn
ecti
ngop
port
unit
ies.
We
dete
rmin
eth
enu
mbe
rof
seat
sof
fere
dat
each
fare
thro
ugh
aco
ntin
ual
proc
ess
offo
reca
stin
g,op
tim
izat
ion
and
com
peti
tive
anal
ysis
.Gen
eral
ly,i
nes
tabl
ishe
dm
arke
tsw
eus
epa
stbo
okin
ghi
stor
y
9
and
seas
onal
tren
dsto
fore
cast
anti
cipa
ted
dem
and.
We
com
bine
thes
ehi
stor
ical
fore
cast
sw
ith
curr
ent
book
ings
,upc
omin
gev
ents
,com
peti
tive
pres
sure
san
dot
her
pert
inen
tfa
ctor
sto
esta
blis
ha
mix
offa
res
that
isde
sign
edto
max
imiz
ere
venu
e.T
his
abili
tyto
adju
stse
atal
loca
tion
sba
sed
onflu
ctua
ting
dem
and
patt
erns
allo
ws
usto
bala
nce
load
san
dca
ptur
em
ore
reve
nue
from
exis
ting
capa
city
.Dur
ing
2006
,we
mod
ified
our
reve
nue
man
agem
ent
prac
tice
sto
pric
eou
rin
vent
ory
toac
hiev
ea
high
eryi
eld
whi
lere
linqu
ishi
ngso
me
ofou
rlo
adfa
ctor
.Whi
lew
eco
ntin
ueto
prov
ide
our
cust
omer
sw
ith
com
peti
tive
fare
s,pa
rtic
ular
lyin
light
ofre
cent
redu
ctio
nsin
dom
esti
cca
paci
tyac
ross
the
indu
stry
,ou
ryi
eld
for
the
year
ende
dD
ecem
ber
31,2
006
incr
ease
d19
%co
mpa
red
to20
05,p
rim
arily
asa
resu
ltof
our
effo
rts
atfa
reop
tim
izat
ion.
Peo
ple We
belie
veth
aton
eof
the
fact
ors
diff
eren
tiat
ing
usfr
omou
rco
mpe
tito
rsis
the
high
qual
ity
serv
ice
prov
ided
toou
rcu
stom
ers
byou
rem
ploy
ees,
who
mw
ere
fer
toas
crew
mem
bers
.Exp
erie
nce
indi
cate
sth
atou
rcu
stom
ers
retu
rnno
ton
lybe
caus
ew
eof
fer
low
fare
s,bu
tal
sobe
caus
ew
epr
ovid
eth
emw
ith
am
ore
enjo
yabl
eai
rtr
avel
expe
rien
ce.H
irin
gth
ebe
stpe
ople
and
trea
ting
them
asw
eex
pect
our
cust
omer
sto
betr
eate
dar
ees
sent
ial
toac
hiev
ing
this
goal
.
We
belie
veth
atw
eca
refu
llyse
lect
,tra
inan
dm
aint
ain
afle
xibl
ean
ddi
vers
ew
orkf
orce
ofca
ring
,pa
ssio
nate
,fun
and
frie
ndly
peop
lew
how
ant
topr
ovid
eou
rcu
stom
ers
wit
hth
ebe
stfly
ing
expe
rien
cepo
ssib
le.O
urhi
ring
proc
ess
isri
goro
usan
din
clud
esbe
havi
oral
inte
rvie
ws
and
peer
asse
ssm
ents
.We
assi
stou
rem
ploy
ees
byof
feri
ngth
emfle
xibl
ew
ork
hour
s,in
itia
lpa
idtr
aini
ng,a
unif
orm
allo
wan
cean
dbe
nefit
s.W
eal
sopr
ovid
eex
tens
ive
trai
ning
for
our
pilo
ts,fl
ight
atte
ndan
ts,t
echn
icia
ns,a
irpo
rtag
ents
,dis
patc
hers
and
rese
rvat
ion
agen
tsw
hich
emph
asiz
esth
eim
port
ance
ofsa
fety
.We
prov
ide
lead
ersh
iptr
aini
ngfo
ral
lsu
perv
isor
san
dm
anag
ers,
wit
hth
eac
tive
part
icip
atio
nof
our
seni
orm
anag
emen
t,to
help
ensu
reth
atw
eha
veth
eri
ght
lead
ers
inpl
ace
acro
ssou
ror
gani
zati
onto
mai
ntai
nou
run
ique
com
pany
cult
ure
and
com
mit
men
tto
our
cust
omer
s.E
ffec
tive
and
freq
uent
com
mun
icat
ion
thro
ugho
utth
eor
gani
zati
onis
fost
ered
thro
ugh
peri
odic
empl
oyee
sati
sfac
tion
surv
eys,
aqu
arte
rly
mag
azin
e,ac
tive
lead
ersh
ippa
rtic
ipat
ion
inne
whi
reor
ient
atio
nsan
dm
onth
lyop
enm
eeti
ngs,
calle
d‘‘p
ocke
tse
ssio
ns’’,
whi
char
evi
deot
aped
and
post
edon
our
intr
anet
.
An
impo
rtan
tpa
rtof
our
busi
ness
plan
isto
rew
ard
our
empl
oyee
sby
prov
idin
gth
emw
ith
the
abili
tyto
alig
nth
eir
pers
onal
succ
esse
sw
ith
thos
eof
JetB
lue.
Our
com
pens
atio
npa
ckag
esin
clud
eco
mpe
titi
vesa
lari
es,w
ages
and
bene
fits,
profi
tsh
arin
gan
dan
empl
oyee
stoc
kpu
rcha
sepl
an.I
nad
diti
on,a
sign
ifica
ntnu
mbe
rof
our
empl
oyee
s,in
clud
ing
FAA
-lic
ense
dem
ploy
ees,
part
icip
ate
inou
rst
ock
opti
onpl
an.W
ere
view
our
com
pens
atio
npa
ckag
eson
are
gula
rba
sis
inan
effo
rtto
ensu
reth
atw
ere
mai
nco
mpe
titi
vean
dar
eab
leto
hire
and
reta
inth
ebe
stpe
ople
poss
ible
.
We
ente
rin
toin
divi
dual
empl
oym
ent
agre
emen
tsw
ith
each
ofou
rFA
A-l
icen
sed
empl
oyee
s,w
hich
cons
ist
ofpi
lots
,dis
patc
hers
and
tech
nici
ans.
Eac
hem
ploy
men
tag
reem
ent
isfo
ra
term
offiv
eye
ars
and
auto
mat
ical
lyre
new
sfo
ran
addi
tion
alfiv
e-ye
arte
rmun
less
eith
erth
eem
ploy
eeor
we
elec
tno
tto
rene
wit
bygi
ving
noti
cebe
fore
the
end
ofth
ere
leva
ntte
rm.P
ursu
ant
toth
ese
agre
emen
ts,
thes
eem
ploy
ees
can
only
bete
rmin
ated
for
caus
e.In
the
even
tof
ado
wnt
urn
inou
rbu
sine
ssth
atw
ould
requ
ire
are
duct
ion
inw
ork
hour
s,w
ear
eob
ligat
edto
pay
thes
eem
ploy
ees
agu
aran
teed
leve
lof
inco
me
and
toco
ntin
ueth
eir
bene
fits.
Inad
diti
on,i
nth
eev
ent
we
are
sold
toor
cons
olid
ate
wit
han
othe
rco
mpa
ny,w
em
ust
requ
est
that
the
succ
esso
rco
mpa
nypl
ace
thes
eem
ploy
ees
ona
pref
eren
tial
hiri
nglis
t.If
such
empl
oyee
sar
eno
thi
red
byth
esu
cces
sor
com
pany
,in
som
eca
ses
they
will
been
titl
edto
ase
vera
nce
paym
ent
ofup
toon
eye
ar’s
sala
ry.
Non
eof
our
empl
oyee
sar
ecu
rren
tly
unio
nize
d.In
May
2006
,the
Inte
rnat
iona
lA
ssoc
iati
onof
Mac
hini
sts
and
Aer
ospa
ceW
orke
rs,fi
led
ape
titi
onw
ith
the
Nat
iona
lM
edia
tion
Boa
rd,o
rN
MB
,se
ekin
gto
repr
esen
tou
rgr
ound
oper
atio
ns,p
rovi
sion
ing
and
rela
ted-
posi
tion
empl
oyee
s.In
July
2006
,th
eN
MB
dism
isse
dth
epe
titi
onbe
caus
eth
em
inim
umnu
mbe
rof
empl
oyee
sin
the
targ
eted
grou
pdi
dno
tsu
ppor
tho
ldin
gan
elec
tion
.We
belie
veth
ata
dire
ctre
lati
onsh
ipw
ith
JetB
lue
lead
ersh
ip,a
ndno
tth
ird-
part
yre
pres
enta
tion
,is
inth
ebe
stin
tere
sts
ofou
rem
ploy
ees.
Our
full-
tim
eeq
uiva
lent
empl
oyee
sat
Dec
embe
r31
,200
6co
nsis
ted
of1,
545
pilo
ts,2
,082
fligh
tat
tend
ants
,2,5
46ai
rpor
top
erat
ions
pers
onne
l,42
6te
chni
cian
s,w
hom
othe
rsre
fer
toas
mec
hani
cs,
10
736
rese
rvat
ion
agen
ts,a
nd2,
180
man
agem
ent
and
othe
rpe
rson
nel.
At
Dec
embe
r31
,200
6,w
eem
ploy
ed8,
393
full-
tim
ean
d2,
231
part
-tim
eem
ploy
ees.
Mai
nten
ance
We
have
anFA
A-a
ppro
ved
mai
nten
ance
prog
ram
,whi
chis
adm
inis
tere
dby
our
tech
nica
lop
erat
ions
depa
rtm
ent.
Con
sist
ent
wit
hou
rco
reva
lue
ofsa
fety
,we
hire
qual
ified
mai
nten
ance
pers
onne
l,pr
ovid
eth
emw
ith
com
preh
ensi
vetr
aini
ngan
dm
aint
ain
our
airc
raft
and
asso
ciat
edm
aint
enan
cere
cord
sin
acco
rdan
cew
ith
FAA
regu
lati
ons.
The
mai
nten
ance
perf
orm
edon
our
airc
raft
can
bedi
vide
din
toth
ree
gene
ral
cate
gori
es:l
ine
mai
nten
ance
,mai
nten
ance
chec
ks,a
ndco
mpo
nent
over
haul
and
repa
ir.L
ine
mai
nten
ance
cons
ists
ofro
utin
eda
ilyan
dw
eekl
ysc
hedu
led
mai
nten
ance
chec
kson
our
airc
raft
,inc
ludi
ngpr
e-fli
ght,
daily
,w
eekl
yan
dov
erni
ght
chec
ks,a
ndan
ydi
agno
stic
san
dro
utin
ere
pair
s.A
ltho
ugh
the
maj
orit
yof
our
line
mai
nten
ance
ispe
rfor
med
byou
row
nte
chni
cian
s,w
eal
sosu
bcon
trac
tou
rlin
em
aint
enan
ceto
thir
d-pa
rty
orga
niza
tion
s.
Mai
nten
ance
chec
ksco
nsis
tof
mor
eco
mpl
exin
spec
tion
san
dse
rvic
ing
ofth
eai
rcra
ftth
atca
nnot
beac
com
plis
hed
duri
ngan
over
nigh
tvi
sit.
The
sech
ecks
occu
rat
leas
tev
ery
15m
onth
san
dca
nra
nge
indu
rati
onfr
oma
few
days
toap
prox
imat
ely
am
onth
,dep
endi
ngon
the
mag
nitu
deof
the
wor
kpr
escr
ibed
inth
epa
rtic
ular
chec
k.W
eus
eA
irC
anad
aan
dT
AC
A,i
nE
lSa
lvad
or,t
ope
rfor
mou
rm
aint
enan
cech
ecks
unde
rth
eov
ersi
ght
ofou
rpe
rson
nel.
Inad
diti
on,i
nD
ecem
ber
2006
,we
ente
red
into
anag
reem
ent
wit
hE
mpi
reA
ero
Cen
ter
inR
ome,
New
Yor
kto
prov
ide
heav
ym
aint
enan
cesu
ppor
tfo
rup
to12
Air
bus
A32
0ai
rcra
ftin
2007
.
Com
pone
ntov
erha
ulan
dre
pair
invo
lves
send
ing
engi
nes
and
cert
ain
part
s,su
chas
land
ing
gear
and
avio
nics
,to
thir
dpa
rty
FAA
-app
rove
dm
aint
enan
cere
pair
stat
ions
for
repa
iror
over
haul
.We
have
ate
n-ye
arse
rvic
eag
reem
ent
wit
hM
TU
Mai
nten
ance
Han
nove
rG
mbH
for
the
sche
dule
dan
dun
sche
dule
dre
pair
ofou
rA
irbu
sA
320
airc
raft
engi
nes.
We
also
have
sepa
rate
long
-ter
mar
rang
emen
tsw
ith
othe
rse
rvic
epr
ovid
ers
for
vari
ous
airf
ram
eco
mpo
nent
repa
irs.
Air
craf
tF
uel
In20
06,f
uel
cost
sco
ntin
ued
tobe
our
larg
est
oper
atin
gex
pens
edu
eto
high
aver
age
fuel
pric
es.
Fue
lpr
ices
and
avai
labi
lity
are
subj
ect
tow
ide
pric
eflu
ctua
tion
sba
sed
onge
opol
itic
alfa
ctor
san
dsu
pply
and
dem
and
that
we
can
neit
her
cont
rol
nor
accu
rate
lypr
edic
t.W
eus
ea
thir
dpa
rty
fuel
man
agem
ent
serv
ice
topr
ocur
eou
rfu
el.O
urfu
elco
nsum
ptio
nan
dco
sts
wer
e:Y
ear
End
edD
ecem
ber
31,
2006
2005
2004
Gal
lons
cons
umed
(mill
ions
)...
....
....
....
...
377
303
241
Tot
alco
st(m
illio
ns)
....
....
....
....
....
....
.$
752
$48
8$
255
Ave
rage
pric
epe
rga
llon
....
....
....
....
....
.$
1.99
$1.
61$
1.06
Per
cent
ofop
erat
ing
expe
nses
....
....
....
....
.33
.6%
29.5
%22
.1%
Tot
alco
stan
dav
erag
epr
ice
per
gallo
nea
chin
clud
efu
elhe
dgin
gga
ins
(los
ses)
and
excl
ude
taxe
san
dfu
elin
gse
rvic
es.
We
have
afu
elhe
dgin
gpr
ogra
mun
der
whi
chw
een
ter
into
crud
ean
dhe
atin
goi
lop
tion
cont
ract
san
dsw
apag
reem
ents
toen
sure
we
achi
eve
am
inim
umta
rget
edhe
dge
posi
tion
ofap
prox
imat
ely
30%
ofou
rex
pect
edco
nsum
ptio
nfo
rth
ene
xttw
elve
mon
ths
atan
ygi
ven
tim
eto
part
ially
prot
ect
agai
nst
sign
ifica
ntin
crea
ses
infu
elpr
ices
.At
Dec
embe
r31
,200
6,w
eha
dhe
dged
appr
oxim
atel
y38
%of
our
proj
ecte
d20
07fu
elre
quir
emen
ts.
Liv
eTV
,LL
C
Liv
eTV
,LL
C,a
who
llyow
ned
subs
idia
ryof
JetB
lue,
prov
ides
in-fl
ight
ente
rtai
nmen
tsy
stem
sfo
rco
mm
erci
alai
rcra
ft.L
iveT
V’s
asse
tsin
clud
ece
rtai
nta
ngib
leeq
uipm
ent
inst
alle
don
its
cust
omer
s’ai
rcra
ft,s
pare
part
sin
inve
ntor
y,an
air-
to-g
roun
dsp
ectr
umlic
ense
gran
ted
byth
eF
eder
al
11
Com
mun
icat
ions
Com
mis
sion
,or
FC
C,a
ndri
ghts
toal
lth
epa
tent
san
din
telle
ctua
lpr
oper
tyus
edfo
rliv
ein
-sea
tsa
telli
tete
levi
sion
,XM
Sate
llite
Rad
iose
rvic
e,w
irel
ess
airc
raft
data
link
serv
ice,
cabi
nsu
rvei
llanc
esy
stem
san
dIn
tern
etse
rvic
es.L
iveT
V’s
maj
orco
mpe
tito
rsin
clud
eR
ockw
ell
Col
lins,
Tha
les
Avi
onic
sA
irce
llan
dP
anas
onic
Avi
onic
s.E
xcep
tfo
rP
anas
onic
,non
eof
thes
eco
mpe
tito
rsis
curr
entl
ypr
ovid
ing
in-s
eat
live
tele
visi
on.
Liv
eTV
has
cont
ract
sw
ith
six
othe
rdo
mes
tic
and
inte
rnat
iona
lai
rlin
esfo
rth
esa
leof
cert
ain
hard
war
ean
din
stal
lati
on,p
rogr
amm
ing
and
mai
nten
ance
ofit
sliv
ein
-sea
tsa
telli
tete
levi
sion
asw
ell
asX
MSa
telli
teR
adio
Serv
ice
and
cert
ain
othe
rpr
oduc
tsan
dse
rvic
es.L
iveT
Vco
ntin
ues
topu
rsue
addi
tion
alcu
stom
ers.
Gov
ernm
ent
Reg
ulat
ion
Gen
eral
.W
ear
esu
bjec
tto
regu
lati
onby
the
DO
T,th
eFA
A,t
heT
SAan
dot
her
gove
rnm
enta
lag
enci
es.T
heD
OT
prim
arily
regu
late
sec
onom
icis
sues
affe
ctin
gai
rse
rvic
e,su
chas
cert
ifica
tion
and
fitne
ss,i
nsur
ance
,con
sum
erpr
otec
tion
and
com
peti
tive
prac
tice
s.T
heD
OT
has
the
auth
orit
yto
inve
stig
ate
and
inst
itut
epr
ocee
ding
sto
enfo
rce
its
econ
omic
regu
lati
ons
and
may
asse
ssci
vil
pena
ltie
s,re
voke
oper
atin
gau
thor
ity
and
seek
crim
inal
sanc
tion
s.In
Feb
ruar
y20
00,t
heD
OT
gran
ted
usa
cert
ifica
teof
publ
icco
nven
ienc
ean
dne
cess
ity
auth
oriz
ing
usto
enga
gein
air
tran
spor
tati
onw
ithi
nth
eU
nite
dSt
ates
,its
terr
itor
ies
and
poss
essi
ons.
The
FAA
prim
arily
regu
late
sfli
ght
oper
atio
nsan
d,in
part
icul
ar,m
atte
rsaf
fect
ing
air
safe
ty,s
uch
asai
rwor
thin
ess
requ
irem
ents
for
airc
raft
,the
licen
sing
ofpi
lots
,mec
hani
csan
ddi
spat
cher
s,an
dth
ece
rtifi
cati
onof
fligh
tat
tend
ants
.The
civi
lav
iati
onse
curi
tyfu
ncti
ons
ofth
eFA
Aw
ere
tran
sfer
red
toth
eT
SAun
der
the
Avi
atio
nSe
curi
tyA
ct.T
heFA
Are
quir
esea
chai
rlin
eto
obta
inan
oper
atin
gce
rtifi
cate
auth
oriz
ing
the
airl
ine
toop
erat
eat
spec
ific
airp
orts
usin
gsp
ecifi
edeq
uipm
ent.
We
have
and
mai
ntai
nFA
Ace
rtifi
cate
sof
airw
orth
ines
sfo
ral
lof
our
airc
raft
and
have
the
nece
ssar
yFA
Aau
thor
ity
tofly
toal
lof
the
citi
esth
atw
ecu
rren
tly
serv
e.
Lik
eal
lU
.S.c
erti
fied
carr
iers
,we
cann
otfly
tone
wde
stin
atio
nsw
itho
utth
epr
ior
auth
oriz
atio
nof
the
FAA
.The
FAA
has
the
auth
orit
yto
mod
ify,
susp
end
tem
pora
rily
orre
voke
perm
anen
tly
our
auth
orit
yto
prov
ide
air
tran
spor
tati
onor
that
ofou
rlic
ense
dpe
rson
nel,
afte
rpr
ovid
ing
noti
cean
da
hear
ing,
for
failu
reto
com
ply
wit
hFA
Are
gula
tion
s.T
heFA
Aca
nas
sess
civi
lpe
nalt
ies
for
such
failu
res
orin
stit
ute
proc
eedi
ngs
for
the
impo
siti
onan
dco
llect
ion
ofm
onet
ary
fines
for
the
viol
atio
nof
cert
ain
FAA
regu
lati
ons.
The
FAA
can
revo
keou
rau
thor
ity
topr
ovid
eai
rtr
ansp
orta
tion
onan
emer
genc
yba
sis,
wit
hout
prov
idin
gno
tice
and
ahe
arin
g,w
here
sign
ifica
ntsa
fety
issu
esar
ein
volv
ed.
The
FAA
mon
itor
sou
rco
mpl
ianc
ew
ith
mai
nten
ance
,flig
htop
erat
ions
and
safe
tyre
gula
tion
s,m
aint
ains
onsi
tere
pres
enta
tive
san
dpe
rfor
ms
freq
uent
spot
insp
ecti
ons
ofou
rai
rcra
ft,e
mpl
oyee
san
dre
cord
s.
The
FAA
also
has
the
auth
orit
yto
issu
em
aint
enan
cedi
rect
ives
and
othe
rm
anda
tory
orde
rsre
lati
ngto
,am
ong
othe
rth
ings
,ins
pect
ion
ofai
rcra
ftan
den
gine
s,fir
ere
tard
ant
and
smok
ede
tect
ion
devi
ces,
incr
ease
dse
curi
typr
ecau
tion
s,co
llisi
onan
dw
inds
hear
avoi
danc
esy
stem
s,no
ise
abat
emen
tan
dth
em
anda
tory
rem
oval
and
repl
acem
ent
ofai
rcra
ftpa
rts
that
have
faile
dor
may
fail
inth
efu
ture
.
We
belie
veth
atw
ear
eop
erat
ing
inm
ater
ial
com
plia
nce
wit
hD
OT,
FAA
and
TSA
regu
lati
ons
and
hold
all
nece
ssar
yop
erat
ing
and
airw
orth
ines
sau
thor
izat
ions
and
cert
ifica
tes.
Shou
ldan
yof
thes
eau
thor
izat
ions
orce
rtifi
cate
sbe
mod
ified
,sus
pend
edor
revo
ked,
our
busi
ness
coul
dbe
mat
eria
llyad
vers
ely
affe
cted
.
The
TSA
oper
ates
unde
rth
eD
epar
tmen
tof
Hom
elan
dSe
curi
tyan
dis
resp
onsi
ble
for
all
civi
lav
iati
onse
curi
ty,i
nclu
ding
pass
enge
ran
dba
ggag
esc
reen
ing,
carg
ose
curi
tym
easu
res,
airp
ort
secu
rity
,as
sess
men
tan
ddi
stri
buti
onof
inte
llige
nce,
and
secu
rity
rese
arch
and
deve
lopm
ent.
The
TSA
also
has
law
enfo
rcem
ent
pow
ers
and
the
auth
orit
yto
issu
ere
gula
tion
s,in
clud
ing
inca
ses
ofna
tion
alem
erge
ncy,
wit
hout
ano
tice
orco
mm
ent
peri
od.
Env
iron
men
tal.
We
are
subj
ect
tova
riou
sfe
dera
l,st
ate
and
loca
lla
ws
rela
ting
toth
epr
otec
tion
ofth
een
viro
nmen
t,in
clud
ing
the
disc
harg
eor
disp
osal
ofm
ater
ials
and
chem
ical
san
dth
ere
gula
tion
ofai
rcra
ftno
ise,
whi
char
ead
min
iste
red
bynu
mer
ous
stat
ean
dfe
dera
lag
enci
es.
12
The
Air
port
Noi
sean
dC
apac
ity
Act
of19
90re
cogn
izes
the
righ
tof
airp
ort
oper
ator
sw
ith
spec
ial
nois
epr
oble
ms
toim
plem
ent
loca
lno
ise
abat
emen
tpr
oced
ures
aslo
ngas
thos
epr
oced
ures
dono
tin
terf
ere
unre
ason
ably
wit
hth
ein
ters
tate
and
fore
ign
com
mer
ceof
the
nati
onal
air
tran
spor
tati
onsy
stem
.Cer
tain
airp
orts
,inc
ludi
ngSa
nD
iego
and
Lon
gB
each
,hav
ees
tabl
ishe
dre
stri
ctio
nsto
limit
nois
e,w
hich
can
incl
ude
limit
son
the
num
ber
ofho
urly
orda
ilyop
erat
ions
and
the
tim
eof
such
oper
atio
ns.T
hese
limit
atio
nsse
rve
topr
otec
tth
elo
cal
nois
e-se
nsit
ive
com
mun
itie
ssu
rrou
ndin
gth
eai
rpor
t.O
ursc
hedu
led
fligh
tsat
Lon
gB
each
and
San
Die
goar
ein
com
plia
nce
wit
hth
eno
ise
curf
ewlim
its,
but
whe
nw
eex
peri
ence
irre
gula
rop
erat
ions
,on
occa
sion
we
viol
ate
thes
ecu
rfew
s.W
eha
veag
reed
toa
paym
ent
stru
ctur
ew
ith
the
Lon
gB
each
Cit
yP
rose
cuto
rfo
ran
yvi
olat
ions
,whi
chw
epa
yqu
arte
rly
toth
eL
ong
Bea
chP
ublic
Lib
rary
Fou
ndat
ion
and
are
base
don
the
num
ber
ofin
frac
tion
sin
the
prec
edin
gqu
arte
r.T
his
loca
lor
dina
nce
has
not
had,
and
we
belie
veth
atit
will
not
have
,ane
gati
veef
fect
onou
rop
erat
ions
.
Air
port
Acc
ess.
At
the
end
of20
06,t
heH
igh
Den
sity
Rul
e,es
tabl
ishe
dby
the
FAA
in19
68to
limit
the
num
ber
ofsc
hedu
led
fligh
tsat
JFK
from
3:00
p.m
.to
7:59
p.m
.,ex
pire
d.A
sa
resu
lt,l
ike
near
lyev
ery
othe
rai
rpor
t,th
enu
mbe
rof
fligh
tsat
JFK
isno
long
erre
gula
ted
and
airl
ines
are
able
tosc
hedu
lefli
ghts
wit
hout
rest
rict
ions
.Whi
leth
eH
igh
Den
sity
Rul
ew
asal
solif
ted
atL
aGua
rdia
,whe
rew
em
aint
ain
asm
all
pres
ence
,it
was
imm
edia
tely
repl
aced
byth
eFA
Aw
ith
ate
mpo
rary
rule
cont
inui
ngth
est
rict
limit
atio
nson
oper
atio
nsdu
ring
the
hour
sof
6:00
a.m
.to
9:59
p.m
.Thi
sru
leis
sche
dule
dto
expi
rein
late
2007
upon
the
enac
tmen
tof
ape
rman
ent
rule
rest
ruct
urin
gth
eri
ghts
ofca
rrie
rsto
oper
ate
atL
aGua
rdia
.Und
erth
ecu
rren
tru
le,o
urop
erat
ions
rem
ain
unaf
fect
ed.S
houl
dne
wru
les
beim
plem
ente
din
who
leor
inpa
rt,o
urab
ility
tom
aint
ain
afu
llsc
hedu
leat
LaG
uard
iaw
ould
likel
ybe
impa
cted
.
Lon
gB
each
Mun
icip
alA
irpo
rtis
asl
ot-c
ontr
olle
dai
rpor
tas
are
sult
ofa
1995
cour
tse
ttle
men
t.A
slot
isan
auth
oriz
atio
nto
take
off
orla
ndat
ade
sign
ated
airp
ort
wit
hin
asp
ecifi
edti
me
peri
od.
Und
erth
ese
ttle
men
t,th
ere
are
ato
tal
of41
daily
non-
com
mut
erde
part
ure
slot
san
da
sing
lesl
otis
requ
ired
for
ever
yco
mm
erci
alde
part
ure.
The
rear
eno
plan
sto
elim
inat
esl
otre
stri
ctio
nsat
the
Lon
gB
each
Mun
icip
alA
irpo
rt.I
nA
pril
2003
,the
FAA
appr
oved
ase
ttle
men
tag
reem
ent
amon
gth
eC
ity
ofL
ong
Bea
ch,A
mer
ican
Air
lines
,Ala
ska
Air
lines
and
JetB
lue
wit
hre
spec
tto
the
allo
cati
onof
the
slot
s,w
hich
also
prov
ides
for
apr
iori
tyal
loca
tion
proc
edur
esh
ould
supp
lem
enta
lsl
ots
abov
eth
e41
curr
ent
slot
sbe
com
eav
aila
ble.
We
have
28sl
ots
avai
labl
efo
rus
ean
dcu
rren
tly
oper
ate
25w
eekd
ayro
undt
rip
fligh
tsfr
omL
ong
Bea
chM
unic
ipal
Air
port
toni
nedo
mes
tic
citi
es.
For
eign
Ope
rati
ons.
Inte
rnat
iona
lai
rtr
ansp
orta
tion
issu
bjec
tto
exte
nsiv
ego
vern
men
tre
gula
tion
.The
avai
labi
lity
ofin
tern
atio
nal
rout
esto
U.S
.car
rier
sis
regu
late
dby
trea
ties
and
rela
ted
agre
emen
tsbe
twee
nth
eU
nite
dSt
ates
and
fore
ign
gove
rnm
ents
.We
curr
entl
yop
erat
ein
tern
atio
nal
serv
ice
toT
heB
aham
as,t
heD
omin
ican
Rep
ublic
,Ber
mud
a,A
ruba
and
Mex
ico.
To
the
exte
ntw
ese
ekto
prov
ide
air
tran
spor
tati
onto
addi
tion
alin
tern
atio
nal
mar
kets
inth
efu
ture
,we
will
bere
quir
edto
obta
inne
cess
ary
auth
orit
yfr
omth
eD
OT
and
the
appl
icab
lefo
reig
ngo
vern
men
t.
For
eign
Ow
ners
hip.
Und
erfe
dera
lla
wan
dth
eD
OT
regu
lati
ons,
we
mus
tbe
cont
rolle
dby
Uni
ted
Stat
esci
tize
ns.I
nth
isre
gard
,our
pres
iden
tan
dat
leas
ttw
o-th
irds
ofou
rbo
ard
ofdi
rect
ors
mus
tbe
Uni
ted
Stat
esci
tize
nsan
dno
tm
ore
than
25%
ofou
rou
tsta
ndin
gco
mm
onst
ock
may
bevo
ted
byno
n-U
.S.c
itiz
ens.
We
are
curr
entl
yin
com
plia
nce
wit
hth
ese
owne
rshi
ppr
ovis
ions
.
Oth
erR
egul
atio
ns.
All
air
carr
iers
are
also
subj
ect
toce
rtai
npr
ovis
ions
ofth
eC
omm
unic
atio
nsA
ctof
1934
beca
use
ofth
eir
exte
nsiv
eus
eof
radi
oan
dot
her
com
mun
icat
ion
faci
litie
s,an
dar
ere
quir
edto
obta
inan
aero
naut
ical
radi
olic
ense
from
the
FC
C.T
oth
eex
tent
we
are
subj
ect
toF
CC
requ
irem
ents
,we
will
take
all
nece
ssar
yst
eps
toco
mpl
yw
ith
thos
ere
quir
emen
ts.O
urla
bor
rela
tion
sar
eco
vere
dun
der
Tit
leII
ofth
eR
ailw
ayL
abor
Act
of19
26an
dar
esu
bjec
tto
the
juri
sdic
tion
ofth
eN
atio
nal
Med
iati
onB
oard
.In
addi
tion
,dur
ing
peri
ods
offu
elsc
arci
ty,a
cces
sto
airc
raft
fuel
may
besu
bjec
tto
fede
ral
allo
cati
onre
gula
tion
s.W
ear
eal
sosu
bjec
tto
stat
ean
dlo
cal
law
san
dre
gula
tion
sat
loca
tion
sw
here
we
oper
ate
and
the
regu
lati
ons
ofva
riou
slo
cal
auth
orit
ies
that
oper
ate
the
airp
orts
we
serv
e.
Civ
ilR
eser
veA
irF
leet
.W
ear
ea
part
icip
ant
inth
eC
ivil
Res
erve
Air
Fle
etP
rogr
amw
hich
perm
its
the
Uni
ted
Stat
esD
epar
tmen
tof
Def
ense
tout
ilize
our
airc
raft
duri
ngna
tion
alem
erge
ncie
sw
hen
the
need
for
mili
tary
airl
ift
exce
eds
the
capa
bilit
yof
mili
tary
airc
raft
.By
part
icip
atin
gin
this
prog
ram
,we
are
elig
ible
tobi
don
and
beaw
arde
dpe
acet
ime
airl
ift
cont
ract
sw
ith
the
mili
tary
.
13
ITE
M2.
PR
OP
ER
TIE
S
Air
craf
t
As
ofD
ecem
ber
31,2
006,
we
oper
ated
afle
etco
nsis
ting
of96
Air
bus
A32
0ai
rcra
ftpo
wer
edby
two
IAE
Inte
rnat
iona
lA
ero
Eng
ines
V25
27-A
5en
gine
san
d23
EM
BR
AE
R19
0ai
rcra
ftpo
wer
edby
two
Gen
eral
Ele
ctri
cE
ngin
esC
F-3
4-10
engi
nes,
asfo
llow
s:
Air
craf
tSe
atin
gC
apac
ity
Ow
ned
Cap
ital
Lea
sed
Ope
rati
ngL
ease
dTo
tal
Ave
rage
Age
inY
ears
Air
bus
A32
0...
....
....
....
....
156
(1)
692
2596
3.1
EM
BR
AE
R19
0..
....
....
....
.10
01
—22
230.
7
Tot
als.
....
....
....
....
....
..70
247
119
2.6
(1)
We
have
com
plet
edth
em
odifi
cati
onto
rem
ove
one
row
ofse
ats
from
our
Air
bus
A32
0ai
rcra
ft,
redu
cing
seat
ing
capa
city
to15
0se
ats.
Our
airc
raft
leas
esha
vean
aver
age
rem
aini
ngin
itia
lle
ase
term
ofap
prox
imat
ely
14ye
ars
atD
ecem
ber
31,2
006.
The
earl
iest
ofth
ese
term
sen
dsin
2009
and
the
late
sten
dsin
2024
.We
have
the
opti
onto
exte
ndm
ost
ofth
ese
leas
esfo
rad
diti
onal
peri
ods
orto
purc
hase
the
airc
raft
atth
een
dof
the
leas
ete
rm.A
ll70
ofou
row
ned
airc
raft
and
our
15ow
ned
spar
een
gine
sar
esu
bjec
tto
secu
red
debt
finan
cing
.
As
ofD
ecem
ber
31,2
006,
we
had
onor
der
160
airc
raft
,whi
char
esc
hedu
led
for
deliv
ery
thro
ugh
2014
ona
rela
tive
lyev
enba
sis
duri
ngea
chye
ar,w
ith
opti
ons
toac
quir
e14
8ai
rcra
ftas
follo
ws:
Fir
mO
ptio
nE
ndof
Yea
rC
umul
ativ
eTo
tal
Fle
et(2
)Y
ear
Air
bus
A32
0E
MB
RA
ER
190
End
ofY
ear
Cum
ulat
ive
Tota
lF
leet
(1)
Air
bus
A32
0E
MB
RA
ER
190
2007
1210
141
——
141
2008
1210
163
—5
168
2009
1610
189
48
206
2010
1810
217
49
247
2011
1810
245
611
292
2012
611
262
1612
337
2013
—11
273
1814
380
2014
—6
279
—21
407
2015
——
279
—20
427
8278
4810
0
(1)
The
tota
lfle
etin
clud
edin
the
tabl
eab
ove
may
decr
ease
asw
eco
nsid
erad
diti
onal
airc
raft
sale
s,as
sign
men
tsan
d/or
leas
es.
(2)
Ass
umes
all
opti
ons
are
exer
cise
d.
Fac
iliti
es
We
occu
pyal
lof
our
faci
litie
sat
each
ofth
eai
rpor
tsw
ese
rve
unde
rle
ases
orot
her
occu
panc
yag
reem
ents
.Our
agre
emen
tsfo
rte
rmin
alpa
ssen
ger
serv
ice
faci
litie
s,w
hich
incl
ude
tick
etco
unte
ran
dga
tesp
ace,
oper
atio
nssu
ppor
tar
eaan
dba
ggag
ese
rvic
eof
fices
,gen
eral
lyha
vete
rms
rang
ing
from
less
than
one
year
tofiv
eye
ars,
and
cont
ain
prov
isio
nsfo
rpe
riod
icad
just
men
tsof
rent
alra
tes.
We
also
are
resp
onsi
ble
for
mai
nten
ance
,ins
uran
ce,u
tilit
ies
and
cert
ain
othe
rfa
cilit
y-re
late
dex
pens
esan
dse
rvic
es.W
eha
veen
tere
din
tous
ear
rang
emen
tsat
each
ofth
eai
rpor
tsw
ese
rve
that
prov
ide
for
the
non-
excl
usiv
eus
eof
runw
ays,
taxi
way
san
dot
her
airp
ort
faci
litie
s.L
andi
ngfe
esun
der
thes
eag
reem
ents
are
typi
cally
base
don
the
num
ber
ofla
ndin
gsan
dth
ew
eigh
tof
the
airc
raft
.
19
Our
prin
cipa
lba
seof
oper
atio
nsis
Ter
min
al6
atJF
K,w
hich
isop
erat
edun
der
ale
ase
wit
hth
ePA
NY
NJ
that
expi
red
inN
ovem
ber
2006
and
we
are
inth
epr
oces
sof
nego
tiat
ing
anex
tens
ion
ofth
isle
ase
into
late
2008
.In
Nov
embe
r20
05,w
eex
ecut
eda
leas
eag
reem
ent
wit
hth
ePA
NY
NJ
for
the
cons
truc
tion
and
oper
atio
nof
ane
wT
erm
inal
5at
JFK
.Und
erth
ele
ase,
JetB
lue
isre
spon
sibl
efo
rth
eco
nstr
ucti
on,o
nbe
half
ofth
ePA
NY
NJ,
ofa
635,
000
squa
refo
ot26
-gat
ete
rmin
alco
nnec
ted
toth
ehi
stor
icSa
arin
enB
uild
ing,
apa
rkin
gga
rage
,roa
dway
san
dan
Air
Tra
inC
onne
ctor
,all
ofw
hich
are
expe
cted
tobe
com
plet
edin
late
2008
.The
leas
ete
rmen
dson
the
earl
ier
ofth
eth
irti
eth
anni
vers
ary
ofth
eda
teof
bene
ficia
loc
cupa
ncy
ofth
ene
wte
rmin
alor
Nov
embe
r21
,203
9.W
eha
vea
one-
tim
eea
rly
term
inat
ion
opti
onfiv
eye
ars
prio
rto
the
end
ofth
esc
hedu
led
leas
ete
rm.W
ew
illco
ntin
ueto
oper
ate
out
ofou
rex
isti
ngfa
cilit
ies
atT
erm
inal
6an
da
tem
pora
ryse
ven
gate
faci
lity
onth
eT
erm
inal
5si
te,w
hich
beca
me
oper
atio
nal
inJu
ne20
06,u
ntil
our
new
term
inal
isco
mpl
eted
.
Our
Wes
tC
oast
oper
atio
nsar
eba
sed
atL
ong
Bea
chM
unic
ipal
Air
port
,whi
chse
rves
the
Los
Ang
eles
area
.Our
oper
atio
nsat
Bos
ton’
sL
ogan
Inte
rnat
iona
lA
irpo
rtar
eba
sed
atT
erm
inal
C,w
here
we
curr
entl
yop
erat
ese
ven
gate
san
d20
tick
etco
unte
rpo
siti
ons.
In20
07,w
ean
tici
pate
that
we
will
add
one
gate
inM
ayan
dan
addi
tion
alga
tein
Nov
embe
rat
Log
an.W
epl
anto
oper
ate
upto
11to
tal
gate
san
d28
tick
etco
unte
rpo
siti
ons
atth
isfa
cilit
yby
the
end
of20
08.O
urop
erat
ions
atW
ashi
ngto
n’s
Dul
les
Inte
rnat
iona
lA
irpo
rtar
eba
sed
atT
erm
inal
B,w
here
we
curr
entl
yop
erat
efo
urga
tes
and
eigh
tti
cket
coun
ter
posi
tion
s.
We
leas
ea
70,0
00sq
uare
foot
airc
raft
mai
nten
ance
hang
aran
dan
adja
cent
32,0
00sq
uare
foot
offic
ean
dw
areh
ouse
faci
lity
atJF
Kto
acco
mm
odat
eou
rte
chni
cal
supp
ort
oper
atio
nsan
dpa
ssen
ger
prov
isio
ning
pers
onne
l.T
hegr
ound
leas
efo
rth
issi
teex
pire
sin
2030
.In
addi
tion
,we
occu
pya
port
ion
ofa
build
ing
atJF
Kw
here
we
stor
eai
rcra
ftsp
are
part
san
dpe
rfor
mgr
ound
equi
pmen
tm
aint
enan
ce.
We
also
leas
ea
fligh
ttr
aini
ngce
nter
atO
rlan
doIn
tern
atio
nal
Air
port
,whi
chen
com
pass
es80
,000
squa
refe
etan
dis
equi
pped
wit
hsi
xfu
llfli
ght
sim
ulat
ors,
two
cabi
ntr
aine
rs,a
trai
ning
pool
,cl
assr
oom
san
dsu
ppor
tar
eas.
Thi
sfa
cilit
y,w
hich
isca
pabl
eof
hous
ing
eigh
tfu
llfli
ght
sim
ulat
ors,
isbe
ing
used
for
the
init
ial
and
recu
rren
ttr
aini
ngof
our
pilo
tsan
din
fligh
tcr
ew,a
sw
ell
assu
ppor
ttr
aini
ngfo
rou
rte
chni
cal
oper
atio
nsan
dai
rpor
tcr
ew.I
nad
diti
on,w
ele
ase
a70
,000
squa
refo
otha
ngar
atO
rlan
doIn
tern
atio
nal
Air
port
,whi
chis
used
byL
ive
TV
for
the
inst
alla
tion
and
mai
nten
ance
ofin
-flig
htsa
telli
tete
levi
sion
syst
ems
and
airc
raft
mai
nten
ance
.The
grou
ndle
ases
for
our
Orl
ando
faci
litie
sex
pire
in20
35.
Our
prim
ary
corp
orat
eof
fices
are
loca
ted
inF
ores
tH
ills,
New
Yor
k,w
here
we
occu
pysp
ace
unde
ra
leas
eth
atex
pire
sin
2012
,and
our
finan
cede
part
men
tis
base
din
Dar
ien,
Con
nect
icut
,whe
rew
eoc
cupy
spac
eun
der
ale
ase
that
expi
res
in20
11.O
urof
fice
inSa
ltL
ake
Cit
y,U
tah,
whe
rew
eoc
cupy
spac
eun
der
ale
ase
that
expi
res
in20
14,c
onta
ins
aco
rete
amof
empl
oyee
sw
hoar
ere
spon
sibl
efo
rgr
oup
sale
s,cu
stom
erse
rvic
ean
dat
-hom
ere
serv
atio
nag
ent
supe
rvis
ion,
and
cred
itca
rdfr
aud
inve
stig
atio
n.
ITE
M3.
LE
GA
LP
RO
CE
ED
ING
S
Inth
eor
dina
ryco
urse
ofou
rbu
sine
ss,w
ear
epa
rty
tova
riou
sle
gal
proc
eedi
ngs
and
clai
ms
whi
chw
ebe
lieve
are
inci
dent
alto
the
oper
atio
nof
our
busi
ness
.We
belie
veth
atth
eul
tim
ate
outc
ome
ofth
ese
proc
eedi
ngs
tow
hich
we
are
curr
entl
ya
part
yw
illno
tha
vea
mat
eria
lad
vers
eef
fect
onou
rbu
sine
ss,fi
nanc
ial
posi
tion
,res
ults
ofop
erat
ions
orca
shflo
ws.
20
file:
///C
|/efs
data
/FO
IA/H
udso
n/Fi
nal%
20Pr
oces
sing
/Jet
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e/Je
tBlu
e%20
Res
pons
e/M
inut
es%
20sn
ow%
20pr
epar
atio
n%20
mee
ting.
htm
l
From
:
Sent
: Thu
rsda
y, M
arch
29,
200
7 9:
26 A
M
To
Su
w
pre
para
tion
mee
ting
at 3
:30p
m n
otes
2/2
2/07
From
:
Sen
To:
C
c:
Sub
n
ow p
repa
ratio
n m
eetin
g at
3:3
0pm
not
es 2
/22/
07
Her
e are
the m
inutes
.
The
JFK
Ope
ratio
ns C
ente
r is
runn
ing
JFK
and
is th
e ce
ntra
l poi
nt o
f con
tact
. O
ther
dep
artm
ents
are
not
to m
ake
thei
r ow
n de
cisi
ons
with
out i
nfor
min
g JF
K
Ope
ratio
ns C
ente
r. JF
K O
pera
tions
is th
e on
ly d
epar
tmen
t tha
t will
dis
sem
inat
e th
e in
form
atio
n!!!!
This
meeti
ng id
entifi
ed th
e fun
ction
alitie
s all e
very
depa
rtmen
t in JF
K.
Prec
ipitat
ion be
twee
n 190
0-Mi
dnigh
t-
Mostl
y rain
After
5am,
snow
accu
mulat
ion ½
” to 1
” inch
Move
Tea
m●
Parce
l Z op
ened
for 3
pads
, 1 la
ne op
en fo
r thr
u-pu
t●
Whe
n Mov
e Tea
m Se
rvice
s are
need
ed pl
ease
call e
xtens
ion
●Do
nald
Thom
as w
ill pr
ovide
(1) c
oord
inator
to re
port
out-t
o-off
s eve
ry 45
minu
tes●
Dona
ld Th
omas
will
prov
ide (1
) coo
rdina
tor to
call M
arily
n Occ
hiutto
ever
y 30 m
inutes
for d
e-ici
ng qu
e tim
e and
repo
rt the
infor
matio
n to J
FK O
pera
tions
, allo
wing
Flig
ht Op
erati
ons t
o mon
itor c
rew
legali
ty iss
ues
Grou
nd O
pera
tions
• w
ith ch
ocks
and c
ones
read
y to d
eploy
to P
Z•
will
prov
ide w
ith nu
mber
of G
/O cr
ewme
mber
s tha
t are
avail
able
to as
sist M
ove
Tea
JFK
Oper
ation
s
file:
///C
|/efs
data
/FO
IA/H
udso
n/Fi
nal%
20Pr
oces
sing
/Jet
B...
20R
espo
nse/
Min
utes
%20
snow
%20
prep
arat
ion%
20m
eetin
g.ht
ml (
1 of
2) [
7/6/
2009
3:0
4:12
PM
]
(b)(
6)
(b)(
6)
(b)(
6)
(b)(
6)
(b)(
6) (b)(
6)
(b)(
6)
(b)(
6)(b
)(6)
file:
///C
|/efs
data
/FO
IA/H
udso
n/Fi
nal%
20Pr
oces
sing
/Jet
Blu
e/Je
tBlu
e%20
Res
pons
e/M
inut
es%
20sn
ow%
20pr
epar
atio
n%20
mee
ting.
htm
l
• w
ill pr
ovide
a ga
te sh
eet
• se
prov
ide G
roun
d Ope
ratio
ns w
ith in
forma
tion o
n the
fligh
t num
ber if
ther
e are
crew
lega
lity is
sues
Inflig
ht Su
pervi
sor o
n Duty
is
•
Shell
y to c
a fli
ght C
rewm
embe
r res
erve
s
Facil
ities-
•Le
vel 1
snow
aler
t has
been
sent
to all
BP
unde
r fac
ility d
irecti
on as
a gu
ide to
staff
ing le
vels
requ
ired.
• d
equip
ment
is fue
led an
d ava
ilable
.•
is th
e poin
t Fac
ility S
uper
visor
this
even
ing w
ith al
l facil
ity su
pervi
sors
avail
able
to su
ppor
t the
oper
a
•Al
thoug
h the
prec
ipitat
ion is
expe
cted t
o be l
ess t
han 1
inch
the f
ollow
ing pr
oacti
ve ite
ms ha
ve be
en in
itiated
•A
liquid
deice
drop
will
take p
lace a
t app
roxim
ately
1900
on al
l lead
in lin
es
•A
sand
drop
is av
ailab
le wh
en re
quire
d•
The l
ead i
n line
s will
be cl
eane
d with
wee
pers
at all
area
s if c
ontam
inatio
n occ
urs
•Sm
all pl
ows a
nd la
rge b
lade p
lows w
ill be
avail
able
at ½
inch f
or di
spatc
h to a
ny lo
catio
n
De-Ic
e•
13-1
5 tru
cks a
vaila
ble•
36 D
e-ici
ng bu
sines
s par
tners
and c
rewm
embe
rs av
ailab
le•
82,00
0 gall
ons o
f type
1 an
d 3,50
0 gall
ons o
f type
4 flu
id in
stock
~Staf
fing i
n all a
reas
is su
fficien
t for t
oday
thru
tomo
rrow,
all B
usine
ss P
artne
r’s ha
ve be
en no
tified
~~G
lycol
is be
ing sp
raye
d on r
unwa
y~~L
ane 2
is be
ing us
ed as
flow-
thru (
Mo to
confi
rm) m
ay po
ssibl
y cha
nge~
~200
hotel
room
s ava
ilable
so w
e did
not h
ard b
lock a
ny ro
oms~
~Gate
15 “H
ot Sp
ot” w
ill be
open
ed un
til 11
pm fo
r quic
k dum
ps~
~If th
e wea
ther w
arra
nts w
e will
meet
again
at 7p
m or
8pm~
file:
///C
|/efs
data
/FO
IA/H
udso
n/Fi
nal%
20Pr
oces
sing
/Jet
B...
20R
espo
nse/
Min
utes
%20
snow
%20
prep
arat
ion%
20m
eetin
g.ht
ml (
2 of
2) [
7/6/
2009
3:0
4:12
PM
]
(b)(
6)
(b)(
6)
(b)(
6)
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