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Make every journeycount with KrisFlyer
Programme Guide May 2011
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Welcome to KrisFlyerKrisFlyer is Singapore Airlines requent yer programme, and it rewards you in so many
ways. Your KrisFlyer membership gives you the opportunity to earn KrisFlyer miles
when you y on Singapore Airlines, SilkAir and our partner airlines, or enjoy the services
o our many world-class partners. You can then redeem your KrisFlyer miles or travel
to your avourite destinations, and upgrades to the next higher class o travel on
Singapore Airlines, SilkAir and selected Star Alliance or other partner airlines.
Whether you are looking to redeem your KrisFlyer miles or award tickets, enjoy
the latest promotions, update your personal particulars or keep track o your miles,
you can do all these and more at your convenience at krisyer.com . Simply login
with your KrisFlyer membership number and PIN to take advantage o our host o
online services.
Please take some time to amiliarise yoursel with the contents o this programme
guide, which details the many benefts you can enjoy as a KrisFlyer member, so that
you can take ull advantage o your KrisFlyer membership.
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Earning KrisFlyer miles Making the most o your membership online
KrisFlyer Elite Silver and KrisFlyer Elite Gold
The PPS Club
For more inormation
Redeeming KrisFlyer miles
Its easy to earn KrisFlyer miles 2
Airline partners 3
Singapore Airlines and SilkAir 4
Other airlines 4
Hotels/Serviced apartments 5
Credit/Charge cards 6
Other non-air partners 6
Its more rewarding 15when you go online
Earn Miles
Redeem Miles
> Online Redemption Booking
>
Redemption Nominees
My Account> My Profle
> My Subscriptions > Change PIN
> Statements
> Miles Earned and Miles Redeemed
> Miles Expiry & Extension
> Retroactive Mileage Claims
Reserved or the Elite 18
KrisFlyer Elite Silver 19
KrisFlyer Elite Gold 20
KrisFlyer membership 21benefts at a glance
Preerential treatment 23around the world
Contacting us 25 > By phone > By ax > By post
Service ees 27
Terms and Conditions 28
Save 15% when you redeem online 8
Beore redeeming your miles 9 > Full, standard and saver ight awards > Redemption nominees
Award ights 10 > On Singapore Airlines and SilkAir > On Star Alliance airlines > Topping up your miles or an
award ticket > Redeeming your miles or an
award ticketFlight upgrades 11
> On Singapore Airlines and SilkAir > On Star Alliance airlines > Redeeming your miles or
a ight upgrade
Issuing tickets 12or ight awards> E-tickets
> Ticketing time limit > Changes to your award ticket
Star Alliance award restrictions 13
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Earning KrisFlyer miles Its easy to earn KrisFlyer miles 2
Airline partners 3
Singapore Airlines and SilkAir 4
Other airlines 4
Hotels/Serviced apartments 5
Credit/Charge cards 6
Other non-air partners 6
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Its easy to earn KrisFlyer milesFly, stay, charge, call, book, drive or shop there are many ways to earn KrisFlyer miles
with Singapore Airlines, SilkAir and our world-class partners in the air, and on the ground.
Many o our partners also oer special promotions regularly, providing you with
opportunities to earn bonus miles and receive other great benefts.
Airline partners Fly on Singapore Airlines or SilkAir and you could earn up to 325%
o actual miles own. You can also earn KrisFlyer miles when you y on our partner
airlines, which include all o those in Star Alliance, the worlds largest airline network.
Non-airline partners Earn KrisFlyer miles even when you are not ying by taking
advantage o the attractive earning opportunities oered by our global partners, be they
hotels and serviced apartments, credit/charge cards, telecommunication services, car
rental frms, boutiques and more.
All the KrisFlyer miles you earn are tracked and credited to your KrisFlyer account. Always
quote your KrisFlyer membership number whenever you make a reservation, and present
your KrisFlyer membership card at the point o transaction such as checking in or a
ight or into a hotel, or collecting a rental car.
For enquiries relating to points transerred rom a partners programme to KrisFlyer
miles, please check with the relevant partners ofce where the original transer request
was made.
Please visit krisyer.com to see the latest list o partners you can earn miles with.
2Home Earning KrisFlyer miles
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Home Earning KrisFlyer miles
Airline partnersSTAR ALLIANCE AIRLIN ES
Adria Airways, Aegean Airlines, Air Canada, Air China, Air New Zealand,
All Nippon Airways, Asiana Airlines, Austrian Airlines, Blue1, bmi, Brussels
Airlines, Continental Airlines, Croatia Airlines, EgyptAir, LOT Polish Airlines,
Luthansa, SAS, South Arican Airways, Spanair, Swiss International Air Lines,
TAM Airlines, TAP Portugal, Thai Airways, Turkish Airlines, United Airlines,
US Airways
OTHER AIRLINES
Air India, SilkAir, Virgin Atlantic
You can earn KrisFlyer miles in most booking classes when you y on Singapore Airlines,
SilkAir and our partner airlines. Please remember to check with the relevant airline or
your travel agent beore you book your ights, as there may be some booking c lasses
in which you cannot earn miles.
To fnd out the number o miles you can earn on a Singapore Airlines or SilkAir ight,
simply use the Accrual Calculator or view the Mileage Accrual Charts at krisyer.com
The mileage earned rom codeshare lights is based on the earning rates o the operating carrier.
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Home Earning KrisFlyer miles 4
Singapore Airlines and SilkAir Other airlinesCrediting your miles:
BookunderyournameasitappearsinyourpassportandKrisFlyermembershiprecords.
QuoteyourKrisFlyermembershipnumberatthetimeofreservation.
PresentyourKrisFlyermembershipcarduponcheck-in.
MileswillbecreditedintoyourKrisFlyeraccountwithintwoweeksafteryouright.
Please login to check your KrisFlyer transaction details online.
WhenyingonSingaporeAirlinesorSilkAir,Elitemilesaretheactualmilesown,
plus any applicable class bonuses earned.
Crediting your miles:
BookunderyournameasitappearsinyourpassportandKrisFlyermembershiprecords.
QuoteyourKrisFlyermembershipnumberatthetimeofreservation.
PresentyourKrisFlyermembershipcarduponcheck-in.
MileswillbecreditedintoyourKrisFlyeraccountwithinfourweeksafteryouright.
Please login to check your KrisFlyer statements online.
Onightsoperatedbypartnerairlines,themilesearnedmaydiffer.Pleaseconsult
the respective partner airlines or their mileage accrual rates.
PLEASE NOTE
EconomyticketsissuedinV,Q,G,NorTClassonSingapore Airlines and
V,Q,G,N,T,WorLClasson SilkAir are ineligibleor mileage accrual.
Pleasecheckwithyourtravelagent or the relevant airlinebeore making a reservation.
Ifyouarecheckinginonline,login at singaporeair.comusing your KrisFlyermembership number and PIN.
* SilkAir has only Economy and Business Class cabins.
AIRLINES
OTHER AIRLINES
HOW TO EARN MILES
Fly in Economy,Business or First Classon an eligible are.
PLEASE NOTE
Most booking ares are mileage accruable.Please check with your travel agent or therelevant airline beore making a reservation.
AIRLINES
SINGAPORE AIRLINESAND SILKAIR*
HOW TO EARN MILES
Fly in Economy, Business or First Class,or in the Singapore Airlines Suites,on a mileage-accruable are.
Economy Class : Earn 100% oactual miles own
Business Class : Earn 125% oactual miles own
First Class : Earn 150% oactual miles own
Singapore : Earn 300% o actualAirlines miles own withSuites booking are class R
Earn 150% o actual
miles own withbooking are classesF, P
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Hotels/Serviced apartmentsYou can earn KrisFlyer miles when you stay at these hotels or serviced apartments at
qualiying rates.
To fnd out the number o miles you can earn, simply visit krisyer.com and click on
Earn Miles.
Crediting your miles:
QuoteyourKrisFlyermembershipnumberatthetimeofreservation.
PresentyourKrisFlyermembershipcarduponcheck-in.
MileswillbecreditedtoyourKrisFlyeraccountapproximatelysixtoeightweeksafter
your transaction.
Please login to check your KrisFlyer transaction details online.
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HOTEL PARTNERS
Accor, The Ascott Limited, Global Hotel Alliance, Hilton Worldwide, Hyatt,
Intercontinental Hotels Group, Langham Hotels International, Jumeirah Hotels &
Resorts, Mandarin Oriental, Marriott International, Meritus, Millenium & Copthorne,
New Otani Hotels, Okura Hotels & Resorts, Preerred Hotel Group, Fairmont,
Rales Swisstel, Shangri-La, Sol Media Hotels & Resorts, Taj, The Peninsula,
Concorde Hotels & Resorts, Starwood, Rendezvous Hospitality Group, The Leading
Hotels o the World
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Credit /Charge cards Other non-air partnersYou can earn KrisFlyer miles by charging your purchases to
credit/charge cards rom our partners.
To fnd out the number o miles you can earn, simply visit
krisyer.com and click on Earn Miles.
Crediting your miles:
WhenyouuseyourSingaporeAirlinesco-brandcreditcards*,theKrisFlyermilesyou
earn are credited monthly to your KrisFlyer account.
Withotherregularcredit/c hargecards*,youwillhaveto convertthepointsyouearn
to KrisFlyer miles. The miles you earn with these cards will be credited to your KrisFlyer
account approximately six to eight weeks ater your conversion request.
PleaselogintocheckyourKrisFlyerstatementsonline,orcalltherespectivepartner
or details.
* Some restrictions may apply. For more inormation, please visitkrisfyer.com and click on Earn Miles.
You can earn KrisFlyer miles when you use the services o our non-a ir partners.
To fnd out the number o miles you can earn, simply visit krisyer.com and click on
Earn Miles.
Crediting your miles:
Whereapplicable,quoteyourKrisFlyermembershipnumberatthetimeofreservation.
PresentyourKrisFlyermembershipcardatthepointofpurchase.
Exceptwhereindicated,mileswillbecreditedtoyourKrisFlyeraccountapproximately
six to eight weeks ater your transaction. Please login to register or check your KrisFlyer
transaction details online.
CREDIT/CHARGE CARDS
American Express, ANZ, BCA, Bank Danamon, BII, Citibank, DBS, Diners Club,
HSBC, ICIC I Bank, Maybank, Metrobank, Mitsui Sumitomo, MUFG CARD, OCBC,
RBS, Samsung, St andard Chartered Bank, St.George Bank and BankSA, The National
Commercial Bank o Saudi Arabia, UOB, Westpac
CAR RENTALS
Avis, Hertz
OTHERS*
Club 21, CruiseEscapes, Ctrip, Shell, Hong Leong Finance
TELECOMMUNICATIONS*
M1, 3, Travelling Connect
* Some restrictions may apply. For more inormation, please visitkrisfyer.com and click on Earn Miles.
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Redeeming KrisFlyer miles Save 15% when you redeem online 8
Beore redeeming your miles 9
> Full, standard and saver ight awards
> Redemption nominees
Award ights 10
> On Singapore Airlines and SilkAir
> On Star Alliance airlines
> Topping up your miles oran award ticket
> Redeeming your miles oran award ticket
Flight upgrades 11
> On Singapore Airlines and SilkAir
> On Star Alliance airlines
> Redeeming your miles ora ight upgrade
Issuing tickets 12
or ight awards> E-tickets
> Ticketing time limit
> Changes to your award ticket
Star Alliance award restrictions 13
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Save 15% when you redeem onlineYou can redeem your KrisFlyer miles or travel to hundreds o destinations around the
world, or an upgrade to the next higher class o travel on Singapore Airlines, SilkAir and
selected partner airlines.
Whats more, when you redeem online, you can save 15% on the usual number o miles
required or ights on Singapore Airlines and SilkAir.
Here are some examples o just how many miles you will save when you redeem online:
OFFLINE ONLINE
Singapore Bali 15,000 KrisFlyer miles 12,750 KrisFlyer miles
Perth Singapore 40,000 KrisFlyer miles 34,000 KrisFlyer miles
Hong Kong Singapore 30,000 KrisFlyer miles 25,500 KrisFlyer miles
* Miles quoted are based on Economy Saver return trips.
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Beore redeeming your miles
To oer you the ease and convenience o planning your
journeys online, My Travel Planner lists the des tinations
to which you can redeem your available KrisFlyer miles
or ight awards.
To fnd out the number o KrisFlyer miles you need or
award tickets or upgrades on Singapore Airlines, SilkAiror our other airline partners, simply use the Redemption
Calculator at krisyer.com
Full, Standard and Saver ight awardsWith Full and Standard ight awards, you will enjoy a
greater selection o seats on all ights, extended ticket
validity and two ree stopovers per round trip. Alternatively,
you may choose a Saver award, as it requires ewer
KrisFlyer miles. You are encouraged to book your ight
early, as Saver awards are very popular and availability
may be limited.
For all award types, you can choose a round-trip or
one-way journey. One-way ight awards are available
at 50% o the number o KrisFlyer miles required or a
round-trip award o the same type.
The ollowing table provides an overview o the validity
and number o stopovers that are available or each
award type:
Redemption nomineesAs a KrisFlyer member, you can nominate as many as
fve amily members or riends or whom you can redeem
your KrisFlyer miles or ight awards.
You may also au thorise your redempt ion nominees
to collect tickets or ight awards on your behal and
or themselves.
First time nomination or up to fve individuals is a ree
service. There is no ee or adding names, as an addition
is not considered to be a change. However, a ee will be
incurred each time you make a change to your redemptionnominees, regardless o the number o names changed
or removed. Any deletion or change o name can only
be made once every six months.
For more inormation, please reer to Making the
Most o Your Membership Online on page 14 o this
programme guide. Full and Standard Saver ight
awards awards
One-way One stopover No stopover
Round-trip Two stopovers One stopover
Validity 1 year 6 months
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Award ightsWhether you are taking a amily vacation or going on a bus iness trip, you can choose
rom hundreds o destinations around the world with Singapore Airlines, SilkAir,
Star Alliance airlines, and our other partner airlines.
On Singapore Airlines and SilkAirWith Online Redemption Booking, redeeming your KrisFlyer miles or award tickets is
not only easy, its great value, with a 15% discount on the usual number o miles required.
On Star Alliance airlinesStar Alliance, the worlds largest airline network, provides you with a host o major
airlines and hundreds o global destinations. With Round The World Awards, you can
travel around the world with the exibility o up to seven complimentary stopovers.
Circle the globe and visit up to seven cities o your choice or just 180,000 KrisFlyermiles in Economy Class, 240,000 KrisFlyer miles in Business Class or 360,000 KrisFlyer
miles in First Class.
I you wish to redeem your miles or an award ticket on Star Alliance airlines, please
call KrisFlyer Membership Services.
Terms and conditions apply. Please reer to page 13 o this programme guide.
To fnd out the number o miles you need or an award ight, simply use the
Redemption Calculator.
Topping up your miles or an award ticketI you have at least 50% o the KrisFlyer miles required to redeem or an award ticket,
you may purchase the additional miles required to top-up your KrisFlyer account at US$40
(or the local currency equivalent) per block o 1,000 miles, using your credit card.
To make an award ticket reservation and purchase KrisFlyer miles, simply download the
relevant orms at krisyer.com
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Home Redeeming KrisFlyer miles 11
Flight upgradesFor an even more relaxing and comortable journey, you can redeem your KrisFlyer miles
or upgrades to the next higher class o travel on Singapore Airlines, SilkAir and selected
Star Alliance airlines.
Once you have purchased a commercial ticket at a qualiying are*, you can upgrade
rom Economy to Business Class or rom Business to First Class on Singapore Airlines.
On SilkAir, you can upgrade rom Economy to Business Class. You can also upgrade to
the next cabin class on selected Star Alliance carriers.
For more inormation, please visit krisyer.com and click on Redeem Miles.
* Only tickets booked in S, Y, B or E Class are eligible or upgrade award redemption. In an itinerary withmultiple sectors, only the sectors booked under one o these classes are eligible or upgrade award redemption.
On Singapore Airlines and SilkAirRedeem online and you will save 15% on the number o miles required or a
ight upgrade.
On Star Alliance airlinesI you have purchased a ticket at a qualiying are on participating Star Alliance airlines,
you can also upgrade to the next higher c lass o travel. To redeem your miles or ight
upgrades on Star Alliance airlines, please call KrisFlyer Membership Services.
For the participating Star Alliance airlines, please go to Other Airline Partners at krisyer.com
Flight upgrades on Star Alliance must be made through KrisFlyer Membership Services, in accordance toprocedures t hat may be enorced rom time to time.
Terms and conditions apply. Please reer to page 13 o this programme guide.
To fnd out the number o miles you need or a ight upgrade on Singapore Airlines
and SilkAir, simply use the Redemption Calculator.
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Home Redeeming KrisFlyer miles 12
Issuing tickets or ight awardsPlease make sure your award tickets are issued beore your KrisFlyer miles expire.
Expiring KrisFlyer miles can be extended once or a maximum o six or 12 months,
depending on your membership status. Only e-tickets are issued or all award
redemptions.
To fnd out how to extend your expiring miles, please reer to Making the Most o Your
Membership Online on page 14 o this programme guide.
Only e-tickets are issued or all award redemptions.
E-tickets Whenyouredeemonline,youwillbegivenab ookingreferencenumberwith
your e-ticket receipt at the t ime o reservation. Simply print this out and present it
at check-in.
Forpaymentoftherelevanttaxes,youwillbeaskedforyourcreditcardnumberand
expiry date.
ForawardticketsbookedthroughKrisFlyerMembershipServices,ane-ticketreceipt
will be axed or emai led to you. Please produce this receipt together with your
passport when you check in at the airport.
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Home Redeeming KrisFlyer miles 13
Star Alliance award restrictionsTicketing time limitFor award tickets booked online, your e-ticket will be issued immediately i all sectors
o your booking are confrmed. Your e-ticket will be sent to your email.
For award tickets booked by phone, your ticket will be issued immediately i all sectors
o your booking are confrmed.
For award tickets booked by ax, your booking will be ticketed immediately when all
sectors are confrmed.
For all bookings, sectors that are waitlisted must be ticketed within the time limit shown
in your booking, or the entire itinerary will be cancelled.
Changes to your award ight can be made online IfthechangesaremadebycallingKrisFlyerMembershipServices,thechangesmade
will render your online booking ineligible or the 15% discount.
Ifyouareholdingticketsissuedforightsonpartnerairlines,anychangetothedate,
carrier or destination requires ticket re-issuance. A ee o 2,000 KrisFlyer miles or
US$20 will be incurred.
Dependingonyournewjourney,additionalKrisFlyermilesmayberequired.However,
there will be no reund o excess KrisFlyer miles i the new award ticket requires ewer
KrisFlyer miles.
Norefundofticketsisallowedforpartiallyusedtickets.
Yourawardticketscanonlybechangedif:
The award ticket is valid.
No part o the award ticket has been used.
The new award ticket has the same expiry date as the original ticket,
and is on the same airline and or the same person.
Subjecttoindividualairlinesightschedulechanges.
Aone-wayawardrequireshalfthenumberofKrisFlyerround-tripmilesandisonlyapplicabletothesecarriers: Adria Airways, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, bmi, BrusselsAirlines, Croatian Airlines, Egyptair, LOT Polish, Luthansa, South Arican Airways, Spanair, SWISS InternationalAirlines, TAM Airlines, Thai Airways, Turkish Airlines, United Airlines and US Airways (only round-trip awardsare available or the remaining airlines). All reservations must be confrmed beore ticketing. Waitlisting isnot permitted except on Singapore Airlines operated sectors only. I your itinerary includes bookings indierent classes o service, the award level corresponding to the highest class will apply or the whole awardticket. Travel is subject to the blackout dates and capacity control o individual Star Alliance carriers.
YourStarAllianceAwarditinerarycanincludeacomplimentaryenroutestopoverinadditiontotheturnaround point. No stopovers are allowed or purely domestic travel or i your itinerary includes onlyEuropean cities. You may not stopover in the country where you commenced your travel. For travel toor rom Central America, no stopover is permitted in Continental USA. You are allowed a maximum osix travel segments in your itinerary.
Youmayincludetransitsinyouritineraryforightconnections.However,youcannotuseyouroriginaldeparture point to transer to a fnal destination on the return leg.
Youcanpurchaseadditionalstopoversfor10,000KrisFlyermilesregardlessofyourclassoftravel.Formoreexibletravel,youcanincludeanopen-jawateithertheoriginorthedestination(e.g.y
Singapore to San Francisco, then LA to Singapore, or y Seoul to Singapore, then take a return legto Tokyo). En route open-jaws are not permitted or Star Alliance Awards. Open-jaws are permittedacross dierent award zones but the higher award level will apply.
Sidetripsarenotpermitted.Aseparateawardticketisrequiredforasidetrip.
Backtrackingisnotpermitted.Travelmustbemadeviathemostdirectroute.
Youcanonlymakechangestothedestinationorcarrieronanissuedticketiftravelhasnotcommenced.Such changes will require re-issuance o tickets at a service charge. Please reer to krisyer.com or therelevant ee.
ItinerariesmustincludeatleastoneStarAllianceairlinepartner(excludingSingaporeAirlines).
ROUND THE WORLD AWARD RESTRICTIONS
NormalStarAllianceAwardtravelrestrictionsapply.
Youmusttravelinacontinuouseastboundorwestbounddirection,beginningandendinginthesamecountry. You must make only one crossing o the Atlantic Ocean and only one crossing o the PacifcOcean. You are allowed an origin open-jaw in the same country.
Yourtotaltraveldistancemustnotexceed35,000miles.Youareallowedamaximumof16segmentsinyour itinerary.
Youmayincludeamaximumofsevencomplimentarystopoversinyouritinerary.Thesamestopoverrestrictions or Star Alliance Awards apply or Round The World Awards. In addition, you may stopoveronly once in each city and no more than twice in any one country. You may not purchase additionalstopovers. Surace sectors are permitted but count as stopovers.
ForfurtherinformationonStarAllianceAwardsandRoundTheWorldAwards,pleasecallKrisFlyerMembership Services.
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Making the most oyour membership online
Its more rewarding 15when you go online
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KrisFlyer Elite Silverand KrisFlyer Elite Gold
Reserved or the Elite 18
KrisFlyer Elite Silver 19
KrisFlyer Elite Gold 20
KrisFlyer membership 21benefts at a glance
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Home KrisFlyer Elite Silver and KrisFlyer Elite Gold 18
Reserved
or the EliteThe more requently you y, the sooner you will advanceto higher levels o KrisFlyer membership, where you can
enjoy even more exclusive benefts and greater recognition.
When you travel in Economy Class on Singapore Airlines
or SilkAir, you could earn 100% o the actual miles own.
Furthermore, you could earn 125% o the actual miles
own when you travel in Business Class, 150% o the
actual miles own when you travel in First Class on
Singapore Airlines and 300% o the actual miles own*
when you travel in the Singapore Airl ines Suites on theSingapore Airlines A380 so its even easier or you to
qualiy or KrisFlyer Elite Silver or Elite Gold status.
* 300% o actual miles are earned with booking are class R;150% is earned when the booking are classes are F or P.
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Home KrisFlyer Elite Silver and KrisFlyer Elite Gold 19
KrisFlyer Elite SilverYour Elite qualifcation periods are the 12-month periods rom the s tart da te o your
KrisFlyer membership. During this time, you may qualiy or KrisFlyer Elite Silver statusby earning the required number o Elite miles.
KrisFlyer Elite Silver status will be yours when you achieve 25,000 Elite miles in any
class o service on Singapore Airlines, SilkAir or any Star Alliance airline during your
qualifcation period, and credit them to your KrisFlyer account.
I you achieve an upgrade to KrisFlyer Elite Silver status, your Elite Silver membership
year will begin on the date o your upgrade.
Your KrisFlyer Elite Silver status will be renewed i you earn 25,000 E lite miles during
your Elite Silver membership year and credit them to your KrisFlyer account.
Elite miles are the actual miles fown, plus any applicable class bonuses earned. When fying on SingaporeAirlines or SilkAir, class bonuses awarded are based on 100%, 125%, 150% and 300% o the actual distancetravelled in Economy Class, Business Class, First Class and the Singapore Airlines Suites respectively. Inthe Suites, i the booking are class is F or P, 150% o actual distance travelled will be earned. On partnerairlines, the Elite miles earned may dier. Promotional and tier bonus miles earned do not count towardsElite membership. No Elite miles are accrued or booking classes not eligible or miles accrual.
As an Elite Silver member, you will enjoy:
25%tierbonusonKrisFlyermiles
Receive a 25% tier bonus on the actual number o miles own on Singapore Airlines,
SilkAir or Virgin Atlantic when you credit the miles to your KrisFlyer account. When you
travel in Business or First Class on Singapore Airlines or SilkAir, or in the Singapore
Airlines Suites on the Singapore Airlines A380, you will receive the 25% tier bonus in
addition to the class bonuses earned. Please see the table below.
Priorityreservationwaitlist
When you are waitlisted or a ight on Singapore Airlines, SilkAir or any Star Alliance
partner airline, you will be given priority should a seat become available.
Priorityairportstandby
I you need to take a ight at short notice and do not have a confrmed reservation,you will b e given priority on airport st andby lis ts or Singapore A irlines , SilkAir and
Star Alliance airlines ights*.
WaivedorreducedKrisFlyerservicefees
Enjoy waived or reduced ees or KrisFlyer services. To view the complete list o
membership services available, along with their respective ees, simply go to
Service Fees at krisyer.com
* This benet does not apply to award fights.
Here are three examples o how you can beneft rom the 25% tier bonus (plus any applicable class bonuses):
Actual milesKrisFlyer miles earned in KrisFlyer miles earned in KrisFlyer miles earned in KrisFlyer miles earned in
own
Economy Class on Business Class on First Class on Singapore Airlines Suites onSingapore Airlines Singapore Airlines Singapore Airlines the Singapore Airlines A380**
Singapore Bali 1,041 miles 1,302 miles 1,562 miles 1,822 miles N/A
Singapore Sydney 3,912 miles 4,890 miles 5,868 miles 6,846 miles 11,736 miles
Hong Kong Singapore 1,594 miles 1,993 miles 2,391 miles 2,790 miles 4,782 miles
** in R booking class
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Home KrisFlyer Elite Silver and KrisFlyer Elite Gold 20
KrisFlyer Elite GoldYour Elite qua lifcat ion periods are the 12-month periods rom the start date o your
KrisFlyer membership. During this time, you may qualiy or KrisFlyer Elite Gold statusby earning the required number o Elite miles.
KrisFlyer Elite Gold status will be yours when you achieve 50,000 Elite miles in any
class o service on Singapore Airlines, SilkAir or any Star Alliance airline during your
qualifcation period, and credit them to your KrisFlyer account.
I you achieve an upgrade to KrisFlyer Elite Gold status, your Elite Gold membership
year will begin on the date o your upgrade.
Your KrisFlyer Elite Gold status will be renewed i you earn at least 50,000 Elite miles
during your Elite Gold membership year and credit them to your KrisFlyer account.
Elite miles are the actual miles fown, plus any applicable class bonuses earned. When fying on SingaporeAirlines or SilkAir, class bonuses awarded are based on 100%, 125%, 150% and 300% o the actual distancetravelled in Economy Class, Business Class, First Class and the Singapore Airlines Suites respectively. Inthe Suites, i the booking are class is F or P, 150% o actual distance travelled will be earned. On partnerairlines, the Elite miles earned may dier. Promotional and tier bonus miles earned do not count towardsElite membership. No Elite miles are accrued or booking classes not eligible or miles accrual.
In addition to all o the benefts o KrisFlyer Elite Silver, you will enjoy a host o services
reserved exclusively or KrisFlyer Elite Gold members, together with the ull complement
o Star Alliance Gold privileges on all Star Alliance airlines.
As an Elite Gold member, you will enjoy:
StarAllianceGoldloungeaccess
Relax in the comort o hundreds o Star Alliance Gold lounges around the world,
regardless o the class in which you travel on Singapore Airlines and other
Star Alliance airlines.
Priorityairportcheck-in
Receive preerential treatment at specially designated Star Alliance check-in counters
eaturing the KrisFlyer Elite Gold or Star Alliance Gold logo.
Extracheck-inbaggageallowance
You can check in an additional 20kg (44 lbs) or one extra piece o baggage.Please note: The piece concept applies primarily to fights to and rom North and South America, where
you can check in three bags instead o the usua l two. On Virgin Atlant ic fights, you can check in anadditional piece o luggage (weighing up to a maximum o 23kg), regardless o class o travel.
PriorityboardingwhentravellinginEconomyClass
Board beore other passengers travelling in Economy Class.
Prioritybaggagehandling
Your baggage will be given priority handling, irrespective o the class in which you travel.
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Home KrisFlyer Elite Silver and KrisFlyer Elite Gold 21
KrisFlyer membership benefts at a glanceWhenyouyonSingaporeAirlines,SilkAir,VirginAtlanticorStarAllianceairlines
KrisFlyer
KrisFlyer
Elite Silver
KrisFlyer
Elite Gold
WhenyouyonSingaporeAirlines,SilkAir,VirginAtlanticorStarAllianceairlines
Earn KrisFlyer miles that can be redeemed or travel awards Priority airport standby* Increased check-in baggage allowance Priority airport check-in Priority boarding when travelling in Economy class Priority baggage handling
WhenyouyonSingaporeAirlines,SilkAirorStarAllianceairlinesEarn quality miles towards KrisFlyer Elite Silver and Elite Gold status Priority reservation waitlist
WhenyouyonSingaporeAirlines,SilkAirorVirginAtlantic
25% tier bonus on actual miles own WhenyouyonSingaporeAirlinesorStarAllianceairlines
Star Alliance Gold lounge access** WhenyouyonSingaporeAirlinesorSilkAir
Accrue PPS Value towards PPS Club qualifcation when you y
in First or Business Class, or in the Singapore Airlines Suites on theSingapore Airlines A380***
Use o SilkAir lounges****
* Except or Krisfyer Elite Silver members on Virgin Atlantic.
** A guest can be invited as long as he/she is accompanied by the Elite Gold member and the guest is travelling on a Star Alliance airline on the same day.
*** I a member fies in First or Business Class on Singapore Airlines or SilkAir, or in the Singapore Airlines Suites on the Singapore Airlines A380, and chooses to creditthe fight miles to a KrisFlyer airline partners requent fyer programme, the fight will st ill be recognised or PPS Club qualication. Members need to present boththe airline partners membership card and their valid KrisFlyer membership card at check-in to credit mileage.
**** A guest can be invited as long as he/she is accompanied by the Elite Gold member and the guest is travelling on a SilkAir fight on the same day.
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The PPS Club
Preerential treatment 23around the world
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Home The PPS Club 23
The PPS Club is reserved or our customers who y requently in First or Business
Class on Singapore Airlines or SilkAir, or in the Singapore Airlines Suites on the
Singapore Airlines A380.
QualicationforthePPSClubrequiresanaccruedPPSValueofS$25,000within
12 consecutive months. PPS Value is only accrued in First or Business Class on
Singapore Airlines or SilkAir, or in the Singapore Airlines Suites on the Singapore
Airlines A380.
PPS Club members will earn KrisFlyer miles when they y on Singapore Airlines,
SilkAir, Star Alliance carriers and our other partner airlines, and credit these miles
to their KrisFlyer account. They will also earn a 25% tier bonus on the actual miles
own when they y on Singapore Airlines, SilkAir and/or Virgin Atlantic, and a classbonus when they y on Singapore Airlines and SilkAir, as long as they credit the
KrisFlyer miles to their KrisFlyer account. These KrisFlyer miles can be redeemed
or award ights and upgrade awards.
PPS Club members are also automatically accorded Star Alliance Gold status.
This means that they enjoy greater recognition on all Star Alliance airlines,
including priority check-in, increased baggage allowance and access to
Star Alliance Gold lounges around the world.
For more inormation on the PPS Club, please visit krisyer.com
Preerential treatment around the world
810 217 2196
William Lee
Dec 08
810 217 2196
William Lee
Dec 08
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For more inormation
Contacting us 25> By phone
> By ax
> By post
Service ees 27
Terms and Conditions 28
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Home For more inormation 25
Contact us
By Phone
At KrisFlyer Membership Services, our customer service
representatives are pleased to assist you, all day, every day.
We have customer service representatives who are uent
in English, Bahasa Melayu, Bahasa Indonesia, Mandarin,
Cantonese, Japanese, Korean, Thai, French and German.
By Fax
You may also contact us by ax a t this number:
(65) 6789 8777
By Post
Please mail all KrisFlyer correspondence to:
KrisFlyer Membership Services
PO Box 177
Singapore Post Centre Post Ofce
Singapore 914006
Republic o Singapore
IF YOU ARE IN: CALL:
Singapore 6789 8188
USA or Canada 213 4040 301
Austral ia 02 9350 0203
Hong Kong (65) 6789 8188
New Zealand 0800 750 760
Europe (including United Kingdom) 44 207 531 2041
Other countries (65) 6789 8111
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Home For more inormation 26
Service ees
Many services are available at nominal ees that can be
paid or in KrisFlyer miles or in US dollars (or local currency
equivalent). KrisFlyer Elite Silver and Elite Gold members
can access many o these services at waived or reduced
ees, especially when the request is submitted online.
For the complete list o services available, along with
their respective ees, please go to Service Fees at
krisyer.com
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