krzysztof rogulski, oracle utilities global business … · krzysztof rogulski, oracle utilities...
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Krzysztof Rogulski, Oracle Utilities Global Business Unit
Warsaw, 9 December 2008
© 2008 Oracle Corporation – Proprietary and Confidential
Power Market’s Impact on Customer Tariffs(e.g. G12 )
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CENY USŁUG DYSTRYBUCYJNYCH I ENERGII ELEKTRYCZNEJ
Cena Usług Dystrybucyjnych Cena Energii TimeDistribution service prices Electricityprices
Price
ELECTRICITY DISTRIBUTION SERVICE PRICES, AND ELECTRICITY PRICES
ELECTRICITY DISTRIBUTION SERVICE PRICES, AND ELECTRICITY PRICES
© 2008 Oracle Corporation – Proprietary and Confidential
Gartner Group on Customer Care & 5th Generation Billing
December 2006
VisionariesNiche Players
Challengers Leaders
SAPSPL
Peace
LodeStar
Indus
Soluziona
Excelergy
© 2008 Oracle Corporation – Proprietary and Confidential
EE Market’s Impact on Billing Systems( 4th Generation Systems 5th Generation Systems)
Address Database
Customer Database
Meter Database
Measurement Database
Settlement Engine
Reporting
AddressDatabase
CustomerDatabase
MeterDatabase
MeasurementDatabase I
MeasurementDatabase II
SettlementEngine II
SettlementEngine I
Reporting Reporting
© 2008 Oracle Corporation – Proprietary and Confidential
Oracle offer for the utilities sectorOracle Utilities Global Business Unit
INFRASTRUCTURE
Middleware Integration, User Interaction, Design and supervision of business processesMiddlewareMiddleware Integration, User Interaction, Design and supervision of business processes
Technology Spatial, DatabaseTechnologyTechnology Spatial, Database
COMPANY MANAGEMENT
FinanceFinanceFinance ProcurementProcurementProcurement FacilitiesFacilitiesFacilities HR/payrollHR/HR/payrollpayroll Supply chainSupplySupply chainchain …more……moremore
BUSINESS ACTIVITIES
Property
management
Property
management
SuppliesSupplies
Local ordersLocal orders
NetworksNetworks
MeasurementsMeasurements
ProjectsProjects
BUSINESS INTELLIGENCE
FinancialFinancial
OperationalOperational
TransactionalTransactional
CUSTOMERS
BillingBillingCustomer RelationsCustomer Relations
Comprehensive – Open - Integrated
© 2008 Oracle Corporation – Proprietary and Confidential
Customer data management module
Contract:deposit
Contract:
sale ofequipment
AccountAccount
EntityEntity
Contract:
Electricity
• All demographic data at one place
• Account permanently assigned to the customer
• One account may have many contracts
• New records/data may be added
• Complex relationships between customersmay be defined
© 2008 Oracle Corporation – Proprietary and Confidential
Customer data – 1 location, 2 contracts, 1 invoice
Contract:deposit
Contract: sale of
equipment
AccountAccount
EntityEntity
Contract:
Electricity
Contract:
Othermedia
© 2008 Oracle Corporation – Proprietary and Confidential
Customer data – 1 location, 2 contracts, 1 invoice
Contract:deposit
Contract:
sale ofequipment
AccountAccount
EntityEntity
Contract:Electricity
Contract:Othermedia
AccountAccount
© 2008 Oracle Corporation – Proprietary and Confidential
• Comprehensive solution for TPA customer service
• Customer’s full life cycle management
• Marketing, sales, CRM, meter reading, payments, vindication
• Managing all customers with one system
• Multiple services/products, currencies, language versions
• Various business rules depending on customer type, legal
regulations, etc.
• Invoice consolidation (own and third party debits)
• Various methods of measuring the consumption: periodical,
forecasts, no measurement
• The possibility to quickly react to changes in legal
regulations/business requirements
• Solutions for specific sector models and areas of business
activity
CC&B – TPA Customer Service System
© 2008 Oracle Corporation – Proprietary and Confidential10
29 December 2008
• Settlement of data distributed along
time axis, both based on interval
readouts and on mapping the
consumption time
• Consumption profile maps; possibility
to identify regularities
• On-line image of interval read-outs,
graph presentation, automatic
calculation of fees
• Advanced algorithms definable on the
customer’s account
• Validations, estimations, groupings,
calculations
What makes us distinctfrom the competitors
© 2008 Oracle Corporation – Proprietary and Confidential
Billing for distribution ??
• What is the aim of billing for distribution ???
• What business problems are to be solved by the system ???
• How many bills are issued by DSO ???
• How many customers are serviced by DSO (and maybe terminals and meters) ???
• With what problems do customers come to DSO ???
• Are the business purposes of Trade Company and DSO the same ???
• What scope of information is processed by DSO (are these bills, interest, payments, etc.) ???
Does DSO need billing, or maybe another
system ???
© 2008 Oracle Corporation – Proprietary and Confidential
Solutions for Meter Data Management (MDM) which offer efficient, fully scalable and universal repository of measurement data:
• Simple data management through a WWW interface to add information about meters/consumption
• Standard industry methods of VEE (Validation, Editing, Estimation) – „select and click”
• Screens for consumption analysis
• Embedded mechanisms for exception handling and task queues
Advantages:
• Consolidation of measurement data for the Central Repository
• Minimisation of impact on existing systems
• Common point of integration between various AMR systems and key IT systems
• Cycle time reduction, and process simplification
• Integrated complex billing (if needed)
• High effectiveness and processing of large amounts of data
Comprehensive system for
measurement data management.
Measurement Data Management
© 2008 Oracle Corporation – Proprietary and Confidential
MDM - summary
• Meter data
• Acquiring data from various types of meters and
technologies
• Replacement of devices, including meter
mounting/demounting
• Validation, Estimation & Editing
• Validation and forecasting rules in line with the
industry standards
• Advanced tools for analysis and manual
correction/editing
• Mechanism of defining additional rules by
configuration
• Monitoring of income protection
• Registering events related to income protection
• Comparison of profiles
• Exception handling
• Handling exceptions and task queues
• E-mail alerts for critical tasks
• Standard automatic interfaces
• Standard data file formats
• Itron MV-90 mv9
• Cellnet
• Comprehensive mechanisms for configuration of additional interfaces
• Aggregations
• Listing of individual invoicing components
• Possibility of free aggregation for different purposes
• Customer service
• Consumption data available via website
• E-mail alerts as a response to load or other events
• Auditing
• Complete audit of data changes with info on date and user
• Meter management
• Current and historic information on meters
© 2008 Oracle Corporation – Proprietary and Confidential
Load Profile andSettlement System
• Objective• Identification of customer(s) load
and financial obligations within a
settlement period
• Energy Management
• Calculation process – achieving full
load
• To be used in market settlements
Validation &Estimation
System load
Inte
rva
l-re
ad
cu
sto
me
rs
Validation &Estimation
Estimation
Data aggregation
Calc. of losses
UFE
Calculatedsystem loss
Profile Profile
Financial settlements andarrangements, forecasting
Pe
riod
ically
read
cu
sto
me
rs
No
-read
-ou
tcu
sto
me
rsi
© 2008 Oracle Corporation – Proprietary and Confidential
Experience: CC&B
• Over 8 years of operation on fully deregulated markets and markets undergoing deregulation
• 4 continents & 17 markets• Britain (Gas & Power Industry)
• Ireland (Power Industry)
• Australia (Victoria Gas & Electric, South Australia Gas & Electric)
• Canada (Ontario Gas & Electric)
• USA (Power Industry - California, Texas, Maryland, Virginia, Illinois; Gas – Georgia, Illinois)
• Singapore (Power Industry)
• Key customers on deregulated markets• Britain (npower, Atlantic Electric & Gas)
• Ireland (NIE, Energia)
• Australia (Alinta , TRU Energy, AGL, OEAM, Energy Australia – International Power)
• Canada (Hydro Ottawa, EnWin)
• USA (PG&E, TXU, REC, Peoples Energy, Nicor Gas, Catalyst Energy, Cobb Energy, SMECO)
• Singapore (PowerSeraya)
© 2008 Oracle Corporation – Proprietary and Confidential
Oracle Utilities Global Business UnitGeneral information
Melbourne
Manila
Sydney
Hong Kong
Johannesburg
Toronto
Sã o Paulo
ChicagoMorristown, NJ
San Francisco
Head Quarters
Software Development Centre
Minneapolis
Atlanta
Wsparcie = 7 x 24 x 365
Singapore
Moscow
Melbourne
Manila
Sydney
Hong Kong
Johannesburg
Londyn
Paryż
Toronto
Sã o Paulo
ChicagoMorristown, NJ
San Francisco
Centrala
Minneapolis
Atlanta
Singapore
MoskwaWarszawa
• SPL was established in 1968; since January 2007: Oracle Utilities Global
Business Unit
• Headquarters in
San Francisco
• Main offices:
• Chicago
• London
• Morristown
• Melbourne
• Paris
• Sydney
• 230+ customers
in 23 countries around the world
• Over 1100 implementation consultants
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