milind dhongade dmilind@computer-home.com. computer home group – group companies penta computing...

Milind Dhongadedmilind@computer-home.com

Computer Home Group – Group CompaniesComputer Home Group – Group Companies

Penta Computing Private Limited.Software Consulting House

Penta Computing Private Limited.Software Consulting House

Clarion International FZE., SharjahMarketing arm for gulf region

Clarion International FZE., SharjahMarketing arm for gulf region

Computer Home Private Limited.Sale of Hardware / Software in Domestic market

Computer Home Private Limited.Sale of Hardware / Software in Domestic market

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Real Time ServicesServices and Support wing of Computer Home

Real Time ServicesServices and Support wing of Computer Home

Computer Home – Mission StatementComputer Home – Mission Statement

Helping our customers to transform their Business Vision into Reality

with State of Art Technology Solution

Helping our customers to transform their Business Vision into Reality

with State of Art Technology Solution

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Catalyst™ Smart Desk ManagerVersion 1.2

Catalyst SmartDesk ManagerCatalyst SmartDesk Managerw

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• Used in conjunction with Acer’s CiRIMS• Fully Web based software• Role based users definition• (Administrartor,Engineer,Logistics,Reception)• Desired Work Flows are implemented• User friendly Application• Improves operational efficiency drastically• Effective Reports for monitoring• Export facility in Excel format• Automated daily back up• Powerful Management Tool for Service Center

Catalyst SmartDesk ManagerCatalyst SmartDesk Managerw

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Catalyst SmartDesk ManagerCatalyst SmartDesk Manager

Process starts once Call is accepted in CIRIMSww

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Catalyst SmartDesk ManagerCatalyst SmartDesk Manager

Go to show details (SD) page

Catalyst SmartDesk ManagerCatalyst SmartDesk Manager

Save the desired Case ID in HTML format on PC

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Catalyst SmartDesk ManagerCatalyst SmartDesk Manager

Run the import utility of SmartDesk Manager to get all case details of customer

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Catalyst SmartDesk ManagerCatalyst SmartDesk Manager

Data Imported gets stored in SmartDesk and the call gets displayed in red color, as new call is displayed in red color.

Now this has to be allocated to concerned engineer for further action.

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Catalyst SmartDesk ManagerCatalyst SmartDesk Managerw

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You can print the job card or call slip with all relevant details of customer and call. This will be handed over to customer and

ask him to get this at the time of delivery after repairs.

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This is how the Job Card printing looks like …..

Catalyst SmartDesk ManagerCatalyst SmartDesk Manager

Based on testing of Laptop, one needs to update the information in SmartDesk for parts ordered, parts received or

call closed. Parallely CiRIMS also needs to be updated. Depending on the status call list gets displayed in various

color codes.

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Catalyst SmartDesk ManagerCatalyst SmartDesk Manager

With different color coding, one can get the status of total calls in one screen. Corrective actions can be taken

immediately. Various filters can be applied to get selective information at a glance.

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Catalyst SmartDesk ManagerCatalyst SmartDesk Managerw

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Once the replacement part is received, it automatically goes to Fault Tag List. Fault Tags can be printed directly from

system for the faulty parts which are to be sent to Acer with required details. We can accurately trace the faulty parts.

Catalyst SmartDesk ManagerCatalyst SmartDesk Managerw

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This is how Fault Tags printing happens !

• Management Reports available- Based on Customer name- Based on Model Number- Based on Sr. No. of laptop- Based on Part number ordered- Based on Call Received date- Based on Call Closed date- Based on Case ID- Based on Job Card number- Based on Fault Tag number- Based on RMA number

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• Billing Module

- Generate list of calls done for the month

- Generate all the details required for Acer Bill

- Generate final Bill to be sent to Acer

- No mistakes in Billing as it is all Automatic

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• Benefits :

100% Accuracy – Avoids manual mistakes70% Time Savings during life cycle of

service call management.

• Special feature – Automatic daily back-up, at desired location, with Email confirmation to the owner.

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• For more Details – Contact

Milind DhongadeComputer Home Pvt. Ltd.562, Vrundavan Society, Navi Peth,Near Mhatre Bridge, Pune 411 030.Maharashtra – India.Ph. + 91 20 24327328, 9, 32544448Mobile 91 98 220 25175dmilind@computer-home.com

Vishwas KulkarniMobile 91 98 223 90485kvish@computer-home.com

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Computer HomeComputer Home

WE ENJOY CHALLANGESWE ENJOY CHALLANGESDo visit us at : www.computer-home.com

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