mobility and smarttap recording for lync
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© 2011 AudioCodes Ltd. All rights reserved.
AudioCodes Confidential Proprietary
AudioCodes MobilityPLUSand SmartTAP
For Microsoft Unified Communications Solutions
January 2012
Steve Hopkins
Pre Sales SE
About AudioCodes
• Profitable and publicly traded on NASDAQ
• 18 years of dedicated VoIP experience and millions of VoIP ports deployed
• Tier 1 Service Providers
• Fortune Enterprises
• OEM relationship with leading vendors
• Long standing partnership with Microsoft on UC
• Largest VoIP dedicated R&D team in the world
• Worldwide distribution, homologations and certifications
• Able to support LYNC VSPs engagement with Multi-National
Companies
• AudioCodes is the largest, focused, global and stable partner, in Lync eco-
system
Our Vision
AudioCodes believes Lync will become a UC market leader
AudioCodes continues as the leading partner for voice networking
AudioCodes strives to simplify eco-system for quicker adoption of Lync
Full portfolio eliminates complexitySimpler supply and support structureInnovation overcomes challenges
Link Your LyncFrom License to
NetworkConnected by AudioCodes
AudioCodes converts Microsoft Lync IM&P licenses into real-life VoIP UC network
Microsoft Unified Communications Solutions
3rd party Analog and SIP based Phone Support
Media Gateway
Legacy TDM PBXMedia Gateway
E1/T1/BRI/FXOPBX
Legacy Fax & other Analog devices
Media Gateway
Non certified IP PBX
Media Gateway IP-PBX
SIP
IP Phones
AudioCodes MobileSoft Client
Media Gateway
SIP
PSTN Networks
Media Gateway
….
TDM Trunks
SP PSTNSecured SIP
Trunking
Media Gateway
….
SP IP WAN
SIP Trunks
Recordingsolution
SmartTAP Call Recorder
SurvivabilityLync
PSTN
WAN
Survivable Branch Appliance
Media Gateways
AudioCodes Ecosystem with Microsoft Unified Communications
SmartTAP• AudioCodes has helped
to write the Recorder Certification for Lync
• SmartTAP is the 1st recorder to be certified by Microsoft
• Provides the power and simplicity that is key to Lync deployments
Mobility+• Designed in Co-
Operation with Microsoft
• Extends Functionality to Mobile Users
• Always Online
• Brings TRUE Unified Communications
Enterprise Mobility Trends
Growing need for better accessibility and productivity
Introduction of Smart Mobile Devices
Expansion of High-speed Networks - 3G, Wi-Fi and WiMax
Above 50% of In-Office calls are made on mobile devices
Mobile office is likely to be the fastest-growing segment
and generated revenues of $1.6 billion in 2008. This segment is expected to reach a size of $6.8 billion in 2015, at a CAGR of 19 percent.
Frost & Sulivan – April 2010
Mobile office is likely to be the fastest-growing segment
and generated revenues of $1.6 billion in 2008. This segment is expected to reach a size of $6.8 billion in 2015, at a CAGR of 19 percent.
Frost & Sulivan – April 2010
Allowing mobile business employees to communicate seamlessly from their Smartphone devices by initiating VoIP calls.
AudioCodes MobilityPLUS for Microsoft UC
• Extending Microsoft Lync client functionality to Mobile users• Mobile VoIP calls over Wi-Fi and 3G/4G network• Single user identity, Single number reach• Supports Lync Instant Messaging• Supports Lync Enhanced Presence and Contact lists• Supports Microsoft RTAudio codec (wideband and narrowband)• Offers secured VoIP connectivity• Provides Mobile VoIP access to roaming subscribers • Mobile client management and automatic configuration system • Based on a certified Microsoft protocol interface (UCMA)• Call Toggling and VCC support• Video calls support (1H 2012)
MobilityPLUSMobile Client
MobilityPLUS solution components
Mobility Server
• UC integration with Lync (UCMA)
• Supports SIP & TDM trunks
• SIP Server for mobile clients
• One Number, one Voicemail
• Presence, AD, IM services
• Device toggling*
• Call Routing
• Media Transcoding
• NAT, DoS &VoIP FW
• Callback features*
• Voice Call Continuity (VCC)*
• Quality Monitoring*
• Mobile Clients distribution &
management
Mobile Client
• HDVoIP SIP client with MS-RTA
• Provides Lync call features
• Provides Lync UC features
• Network selection
• Callback features*
• Cellular/Wifi Handover (VCC)*
• Support for multiple Mobile OS
*Roadmap
CMS
DB
UC Mobile Clients
Client Management
Layer
S I P
MobilityPLUS Server
Lync Pool
ProviderLayer
Service Layer
MobilityPLUS Clients
W S
CRM
SMS GW
W S
W S
Solution Components
W S – Web Services
AudioCodes
MobilityPLUS Mobile Client - Supported Mobile Platforms
Web Client
iPhone,iPad
PCClient
MobilityPLUS Mobile Client
MobilityPLUS UC Integration with Lync
SIP
SIP
Lync
User AUser B
Lync
Lync Pool
IM, Presence Audio, Video, Conferencing, IVR
Inbound Routing
Outbound Routing
Voice Mail Routing
Mobility Server
Mobile
Lync Server Mediant 2000
“Enhanced” Gateway
Mediant 2000
SBA
Headquarters
Branch Office
MobilityPLUSMobileClient
Mobile Users
Mediant 1000
MobilityPLUS Server Enterprise IP Network
PSTN
MobilityPLUSMobileClient
3G/LTE
MobilityPLUS in Lync Enterprise network
MobilityPLUS Mobile Client Enhanced UI
• Contact list with enhanced presence
• Click to call from Lync contact list
• Call from phone contacts
• Dial pad
• Call hold and resume• Speaker button• Mute button• Voicemail access
with MWI
• Instant messaging• Mobile to Mobile• Mobile to PC• Escalation from IM to
VoIP call
• Enhanced Presence settings
Web-based administration for IT personnel
Client distribution through Email, SMS or Web Portal
Integration with Active Directory
User groups and user policies
Add and manage users
Call Detail Records (CDR)
On-line status of Mobile calls
Application Logs
And more
MobilityPLUS - Management Tools
Technical SpecificationFeature Mobility Server Platform
Mediant 1000 Mediant 3000
CPU Module Intel Core2 Duo L7400 with Intel 3100 Chipset (64-bit)
Memory: 2G DDR2 with ECC
Storage: 160G SATA, single/dual hard disk
Interfaces: 10/10/1000Base-TX,USB 2.0, RS-232
External Server*
Supported number of SIP endpoints
Up to 600 Up to 2000
Supported number of concurrent calls
Up to 120 (without transcoding) Up to 1000
Operation & Management
HTTP Web Server, Remote configuration and software download via TFTP, HTTP, HTTPS, DHCP and BootP, Syslog for events and alarms
Security HTTPS, TLS, SSL, SRTP, Access Control List
Media Gateway Interfaces**
6 slots for modular interface modules supporting:
E1/T1/J1: 1-4 Spans
FXS/FXO: 4-24 ports
BRI: 4-20 ports
2 slots for modular, simplex or redundant configurations supporting:
1 OC-3 or STM-1 APS optical links
1 to 3 T3 (DS3) links
Up to 63/84 E1/T1 links
Please consult with AudioCodes for sizing and certification of your server configuration.** For more information about the media gateway features, please refer to the Mediant 1000 and Mediant 3000 datasheets.
MobilityPLUS Solution - Value Proposition
Line side integration with LyncLine side integration with Lync
Reducing enterprise OPEX by lowering mobile communication costsReducing enterprise OPEX by lowering mobile communication costs
Enhancing productivity by extending UC capabilities to mobile devicesEnhancing productivity by extending UC capabilities to mobile devices
Flexibility to choose networks and devicesFlexibility to choose networks and devices
© 2011 AudioCodes Ltd. All rights reserved.
AudioCodes Confidential Proprietary
Recording Solutions Overview
January 2012
• Simple…..Simple…..Simple• Record a Call• Store Recordings• Retrieve and Playback Recordings• Mixed TDM & VoIP Environment• Low TCO
What Features do Customers Want
SmartTAP RecordingApplication
AgentsCustomers
SmartTAP & Microsoft Lync
• In a Microsoft LYNC environment, SmartTAP deploys a software plug-in installed on the Front End Server as a trusted certified application.
• The SmartTAP server receives the signaling information over a secure connection and decrypts the SRTP data synchronously received from the mirror port of the network switch.
SmartTAP Microsoft LYNC Solution
Microsoft Lync is One of the Hottest
New Technologies of 2011 and SmartTAP
Is the first Microsoft Certified Call Recorder
SmartTAP Advantages
• Silent recording of internal or external calls without consuming valuable LYNC resources
• No conferencing services necessary, no additional resources needed
• Support for the Microsoft wideband RTA codec with transcoding to other media types for download, email or playback.
• Passive End Point Technology captures SRTP signaling while preserving the data integrity and quality of the conversation.
• Scalable from 1 to N concurrent sessions on a single or distributed server configuration
21
• Liability Recording• Regulatory Compliance• Affordable• Single box, COTS• Rapid deployment and
installation• Comprehensive• TDM, VoIP and hybrid• Centralized• Administration, Storage• Scalable• 4 – 300 channels
Compliant
Scalable
Centralized
ComprehensiveAffordable
SmartTAP Key BenefitsThe SmartTAP Advantage
AudioCodes Your “One-Stop-Shop” Vendor for Microsoft Unified Communications
Thank you
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