nps report july 2014: ogx & icx
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NPS Report
July 2014(July 1st - July 27th)
oGCDP
National NPS
oGCDP Matched Score
oGCDP Realized Score
oGCDP Completed Score
Some Inferences & Suggestions...Inferences
● Promoter Issues: ○ Cross cultural experiences○ Personal development○ Integration by the host entity.
● Passive and Detractor Issues:○ Communication with the AIESEC US
chapters ○ Service of EPs by the hosting entity○ JD Clarity○ Cultural Preparation ○ Not seeing the visible positive impact
created by them ○ Induction
Suggestions● Make sure you’re setting the right
expectations with your EPs. Expectations about:
○ Job Description and their role ○ The definition of ‘positive impact’ ○ What to expect when they get there
● Continue communication and support● Have regular check in calls/emails ● Have specific induction for different
countries. For example, culture in Muslim countries vs culture in European countries
● Don’t over-promise what the experience is going to be!
● Make sure you’re aware of the XPP and the complaint procedures and induct them into it as well.
oGIP
National NPS
oGIP Matched Score
oGIP Realized Score
oGIP Completed Score
Some Inferences & Suggestions...Inferences
● Promoter Issues: ○ Cross Cultural Awareness○ Host entity’s support ○ Integration
● Passive and Detractor Issues:○ Expectation setting about:
■ Facilities during the internship■ Job Description■ Environment and about the city
○ Visa processing ○ JD Alignment ○ Selection Panel ○ Communication with the EP
Suggestions● Make sure you’re setting the right
expectations with your EPs. Expectations about:
○ Job Description and their role ○ The facilities and what sort of city it is -
including weather, etc.○ What to expect when they get there○ Visa processes
● Continue communication and support● Have regular check in calls/emails ● Don’t over-promise what the experience is
going to be!● Make sure you’re aware of the XPP and the
complaint procedures and induct them into it as well.
● Re-evaluate your selection processes
iGIP
National NPS
iGIP Matched Score
iGIP Realized Score
iGIP Completed Score
Some Inferences & Suggestions...Inferences
● Promoter Issues: ○ JD alignment ○ Induction ○ Selection & Visa processing ○ Professional work environment ○ AIESEC’s support
● Passive Issue:○ Objective of the programme
Suggestions● Induct the trainees into the ‘why’ of GIP● Continue communication with your TN
taker and with the people in your shortlist● Maintain good expectations regarding
timeline and process● Stay in touch with your trainees and
include them in LC events
OVERALL Inferences & Suggestions...● Response Rate: The response rate is quite dismal for all exchange programmes
Solutions: - Make sure they are aware of these surveys (include in OPS/IPS)
- Ensuring that they are aware of what each score could mean
- Set expectations that these surveys need to be filled
- Remind EPs about the surveys (Sent out post matching, realization and completion)
- Look into coming up with RnR for filling out all surveys?
● Growth Mindset: - Regularly check the NPS of your LC so as to help your LC grow
- Taking action to the negative feedback provided
- Not only firefighting
- Making sure you’re setting processes according to the feedback given to you
● Promoter Strategy: - Using the promoters from NPS to showcase the AIESEC experience
*Note - If one program or both programs are not listed for an LC, there were no surveys sent for them this month
Appalachian (oGCDP)Top Areas of Satisfaction1. Personal development due to the
experience
Top Areas for Improvement● No detractors or passives for
July
22% Response Rate
Appalachian (oGIP)Top Areas of Satisfaction1. The selection process2. Matching support3. Communication effectivity during
the acceptance procedure
Top Areas for Improvement● No detractors or passives for
July
100% Response Rate
Arizona State (oGCDP)
No responses from EPs
0% Response Rate
Arizona State (oGIP)
No responses from EPs
0% Response Rate
Arizona State (iGIP)
No responses from EPs
0% Response Rate
Austin (oGCDP)
No responses from EPs
0% Response Rate
Austin (oGIP) Top Areas of Satisfaction1. Personal & professional
development due to the experience
2. Professional working environment
3. Cross-cultural understanding & awareness
Top Areas for Improvement● No detractors or passives for
July
100% Response Rate
Baruch (oGCDP)Top Areas of Satisfaction1. Personal development due to the
experience2. Cross-cultural understanding &
awareness3. Support by home entity during
the experience
Top Areas for Improvement1. Cultural preparation2. Support by host entity during the
experience
20% Response Rate
Baruch (oGIP)
No responses from EPs
0% Response Rate
Baruch (iGIP)
No responses from EPs
0% Response Rate
Chapel Hill (oGCDP)Top Areas of Satisfaction1. Personal development due to the
experience2. Opportunity to create positive
social impact3. Cross-cultural understanding &
awareness
Top Areas for Improvement● No detractors or passives for
July
23% Response Rate
Chapel Hill (oGIP)Top Areas of Satisfaction1.
Top Areas for Improvement1. The selection process2. Communication effectivity during
the acceptance procedure3. Visa documents & info
14% Response Rate
Colorado
No surveys sent out for oGCDP, oGIP, or iGIP
Cornell (oGCDP)
No responses from EPs
0% Response Rate
Cornell (oGIP)
No responses from EPs
0% Response Rate
Dallas (oGIP)
No responses from EPs
0% Response Rate
Eau Claire (oGCDP)
No responses from EPs
0% Response Rate
UGA (oGCDP) Top Areas of Satisfaction● No promoters for July
Top Areas for Improvement1. Professional development through
the experience2. Opportunity to create positive social
impact3. Support by host entity during the
experience
33% Response Rate
UGA (oGIP)
No responses from EPs
0% Response Rate
Georgia State
No surveys sent out for oGCDP, oGIP, or iGIP
Georgia Tech (oGCDP)
No responses from EPs
0% Response Rate
Houston (oGCDP) Top Areas of Satisfaction1. Personal and professional
development through the experience2. Cross-cultural understanding &
awareness
Top Areas for Improvement● No detractors or passives for
July
50% Response Rate
Illinois (oGCDP)
No responses from EPs
0% Response Rate
Illinois (oGIP) Top Areas of Satisfaction1. Personal development through the
experience2. Cross cultural understanding &
awareness
Top Areas for Improvement● No detractors or passives for
July
100% Response Rate
Indiana (oGCDP)
No responses from EPs
13% Response Rate
Indiana (oGIP) Top Areas of Satisfaction1. Resource/contact sharing for
cultural preparation2. Integration by hosting entity into
local culture3. Job description clarity &
alignment
Top Areas of Improvement● No detractors or passives for
July
100% Response Rate
Indiana (iGIP) Top Areas of Satisfaction1. Cultural preparation2. Introduction to the
organization/project3. Job description clarity
Top Areas of Improvement● No detractors or passives for
July
100% Response Rate
Madison (oGCDP) Top Areas of Satisfaction● No promoters for July
Top Areas for Improvement1. Support by host entity during the
experience
8% Response Rate
Madison (oGIP) Top Areas of Satisfaction● No promoters for July
Top Areas of Improvement1. Resource/contact sharing for
cultural preparation2. Job description aligned with TN
form
50% Response Rate
Miami (oGCDP) Top Areas of Satisfaction1. The selection process2. Matching process explanation
Top Areas for Improvement1. Support by host entity during the
experience
25% Response Rate
Michigan (oGCDP)
No responses from EPs
0% Response Rate
Michigan (oGIP)
No responses from EPs
0% Response Rate
Mizzou
No surveys sent out for oGCDP, oGIP, or iGIP
Northern Illinois
No surveys sent out for oGCDP, oGIP, or iGIP
Northwestern (oGCDP)
No responses from EPs
0% Response Rate
Ohio State (oGCDP)
No responses from EPs
0% Response Rate
Ohio State (oGIP)
No responses from EPs
0% Response Rate
Purdue (oGCDP)
No responses from EPs
0% Response Rate
Purdue (oGIP)
No responses from EPs
0% Response Rate
San Jose (oGCDP) Top Areas of Satisfaction1. Personal development through the
experience2. Cross-cultural awareness &
understanding
Top Areas for Improvement● No detractors or passives for
July
25% Response Rate
San Jose (oGIP)
No responses from EPs
0% Response Rate
SLO (oGCDP)
No responses from EPs
0% Response Rate
SLO (oGIP) Top Areas of Satisfaction● No promoters for July
Top Areas for Improvement1. Job description clarity & alignment
20% Response Rate
Seattle (oGCDP)
No responses from EPs
0% Response Rate
Seattle (oGIP)
No responses from EPs
0% Response Rate
Texas A&M (oGIP)
No responses from EPs
0% Response Rate
DC (oGCDP) Top Areas of Satisfaction1. Personal & professional
development through the experience2. Cultural preparation3. Integration by hosting entity into
local culture and chapter
Top Areas for Improvement1. Logistical support - accommodation2. Job description clarity & alignment3. Support by host entity during the
experience
60% Response Rate
DC (oGIP) Top Areas of Satisfaction● No promoters during July
Top Areas for Improvement1. Integration by the hosting entity2. Job description clarity & alignment
67% Response Rate
DC (iGIP)
No responses from EPs
0% Response Rate
Yale (oGCDP) Top Areas of Satisfaction1. Personal development through the
experience2. Opportunity to create positive social
impact3. Cross-cultural understanding &
awareness
Top Areas for Improvement1. Professional development through
the experience2. Logistical support3. Job description clarity & alignment
15% Response Rate
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