parallel session 2.5.3 focusing on the workforce

Dave Rigby Western Isles 21st June 2012

COMMUNITY CHAPLAINCY LISTENING

Beautiful Isolation

Local Service Provision?

• 33 referrals in the pilot phase (March 10- March 11)• Patients overwhelmingly reported having a positive

experience with the CCL service • 41 clients in the second phase to date

• Only 5 DNA’s• Age range 20-89• Multiple issues

• Work related stress• Relationship difficulties• Bereavement• Loss of confidence, meaning and purpose• Chronic disease and pain acceptance• Cancer and coping

•Personal experience

Mutually beneficial partnerships between patients, their families and those delivering healthcare services which respect individual needs and values and which demonstrate compassion, continuity, clear communication and shared decision making

• Caring and Compassionate staff and services• Effective Collaboration and explanation between clinicians,

patients and others• Continuity of care

Shifting the Balance of Care

Community Chaplaincy Listening in the Western Isles