region xiii 2008 welcome to fiep. so glad you chose to come! “previews”
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Region XIII 2008Region XIII 2008
Welcome to FIEP.Welcome to FIEP.
So glad you chose to come!So glad you chose to come!
““Previews”Previews”
Region XIII 2008Region XIII 2008
Fully Fully
listening listening
is is
an an
ADVENTURE!ADVENTURE!
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PiggybackingPiggybacking
The Listener stops listening, jumps on the The Listener stops listening, jumps on the speaker’s topic and start talking.speaker’s topic and start talking.
First speaker: “My students…”
Second speaker: “Oh, I know just how you feel; that’s like when MY students…”
Region XIII 2008Region XIII 2008
Wonderful WordsWonderful Words
DiplomacyDiplomacy
Skill and tact in dealing with other Skill and tact in dealing with other people;people;
Skill in managing communication and Skill in managing communication and relationships.relationships.
Region XIII 2008Region XIII 2008
Quotable QuotesQuotable Quotes
““If you have If you have knowledge, let others knowledge, let others
light their candle in it.”light their candle in it.”
~Margaret Fuller~Margaret Fuller
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When you meet furious… When you meet furious…
……get curious. get curious.
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It is the It is the province of province of
knowledge to knowledge to speak,speak,
And it is the And it is the privilege of privilege of wisdom to wisdom to
listen.listen. Oliver Wendell Holmes
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Parking LotParking Lot
Suggest “parking the issue” while Suggest “parking the issue” while completing the current discussion.completing the current discussion.
Address prior to ending, schedule Address prior to ending, schedule
another time or connect with another time or connect with appropriate person or forum .appropriate person or forum .
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Pool of Shared MeaningPool of Shared Meaning
Dig deeper & get any relevant Dig deeper & get any relevant data out in the open.data out in the open.
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““What if ?”What if ?”
The “Miracle” Question
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STATE My PathSTATE My Path
SShare your hare your facts.facts.
TTell your story.ell your story.AAsk for others’ sk for others’
paths.paths.TTalk alk
tentatively.tentatively.EEncourage ncourage
testing.testing. Crucial Conversations
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Listening Set-AsidesListening Set-Asides
Autobiographical CommentsAutobiographical Comments““Me too”Me too”
Inquisitive, Frivolous QuestionsInquisitive, Frivolous Questions““Soap Opera” or “Kindergarten” Soap Opera” or “Kindergarten”
questionsquestions
Easy Fix SolutionsEasy Fix Solutions““You can do it!”You can do it!”
Courage is what it takes to Courage is what it takes to stand up and speak. Courage stand up and speak. Courage
is also what it takes to sit is also what it takes to sit down and listen.down and listen.
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Winston Churchill
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Brain TeaserBrain Teaser
What is FIEP? What is FIEP?
Stay tuned…Stay tuned…
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LISTENING IS NOT… LISTENING IS NOT…
““a vocal competition in which a vocal competition in which the one who is catching his the one who is catching his breath is called the listener.”breath is called the listener.”
AnonymousAnonymous
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Start with HeartStart with Heart
Stay Focused on What Stay Focused on What You You ReallyReally Want Want
The First Principle of Dialogue:
Crucial Conversations
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ParaphraseParaphrase
Acknowledge & Clarify Acknowledge & Clarify ““Catch the essence & give back.”Catch the essence & give back.”
Summarize / Organize Summarize / Organize Themes or ‘containers’ or chunksThemes or ‘containers’ or chunks
Shifting Conceptual FocusShifting Conceptual FocusRaise level; moves conversation upRaise level; moves conversation up
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AMPP ABCAMPP ABCAAsk.sk.MMirror.irror.PParaphrasaraphras
e.e.PPrime.rime.
AAgree.gree.BBuild.uild.CCompare.ompare.
Crucial Conversations
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Manage DataManage Data Write it Down and Hang It on the WallWrite it Down and Hang It on the Wall
Work on one Issue at a Time.Work on one Issue at a Time.
AGREE on How to Work on that Issue.AGREE on How to Work on that Issue.
Ideas? Ideas? Write Down & Hang on the Write Down & Hang on the WallWall
Decisions? Decisions? Write Down & Hang on the WallWrite Down & Hang on the Wall
Need to Redirect? Need to Redirect? Look at the WallLook at the Wall
Ought to Do? Ought to Do? Write on the WallWrite on the Wall
Meet Next? Meet Next? Write on the WallWrite on the Wall
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Trust is about the relationship; rapport is about the moment.
Trust is the ground upon which we build rapport.
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“ “Procrastination is Procrastination is attitude’s natural assassin. attitude’s natural assassin.
There’s nothing so fatiguing There’s nothing so fatiguing as an uncompleted task.”as an uncompleted task.”
William JamesWilliam James
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The workshop starts The workshop starts momentarily.momentarily.
Treat Yourself to a Treat Yourself to a Learning Opportunity!Learning Opportunity!
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