samsung knox customization: transform samsung devices into purpose-built appliances

FIND THE RIGHT FITFOR YOUR CUS-TOMERCreating truly personalized mobile devices that meet the needs of your business.

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OverviewSpecific business needs in various industries causes the need for tailor-made approach

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One SizeDoesn’t Fit All

Not all devices meet the needs of the customers.Overview

4Overview

THE KEY: KNOX Customiza-tionTransform Samsung devices into purpose-built appli-ances to better meet your customers’ demands, regardless of the industry.

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Key FeaturesHere are some of the features KNOX Customization offers.

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Rebranded SoftwarePersonalize the device as your own production

UX OptimizationIncrease efficiency and productivity at the fundamental level

Professional Kiosk ModeTurn your device into a public kiosk with easy controllability

Advanced Device ConfigurationSet up device behavior with configuration from the core

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Rebranded Software

Load a custom boot splash featuring your company’s logoKey Features

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Rebranded Software

Personalize default widgets and apps on home screenKey Features

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Rebranded Software

Preload custom apps for bulk deployment(Custom apps must comply to Samsung’s legal review prior to preload)

Key Features

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Professional Kiosk Mode

Restrict access to status bar and device settingsKey Features

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Professional Kiosk Mode

Set the home key activity to call your custom launcherKey Features

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UX Optimization

Alter system indicators and notificationsKey Features

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UX Optimization

Remap hardware key functionsKey Features

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Advanced Device Configuration

Customize connectivity behavior (Wi-Fi, Bluetooth, USB, etc)

Key Features

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Advanced Device Configuration

Programmably configure system settings in bulk (Volume, Ringtone, Auto rotate, etc)

Key Features

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Real Life ApplicationsSee how your business can benefit from KNOX Customization.

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Aviation

Real Life Applications

• Lockdown the in-flight entertainment application to device• Disable device system speaker and limit audio only available with headsets• Adjust charging current for plane infrastructure

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Education

Real Life Applications

• Restrict distractive use of device to keep students focused during class• Preload devices with academic e-textbooks and educational supplements• Create persistent profiles with content updates even after factory reset

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Manufacturing

Real Life Applications

• Lockdown control panel application and automatically launch when mounted• Increase volume for headset inside the factory area• Customize extreme notifications to increase alert exposure

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Retail

Real Life Applications

• Provide self-checkout service using professional kiosk mode• Play ongoing advertisements and venue maps using Stay-awake mode• Implement mPOS (Mobile Point of Sales) with a barcode scanner with current flow change

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Product OfferingsDiscover which product best suits your needs.

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Out-of-the box customization for large scale configuration.

Custom ToolkitRETAIL

HOSPITALITY

EDUCATION

MANUFACTURING

Custom SDK Custom Configurator

+Software Develop-

ment Kit

Over-the-air Bulk Configu-

ration

Product Offerings

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SystemConfigura-tion

Connectiv-itySet up

Profes-sionalKiosk

Sealed mode

Status bar

Power dialog

Fixed Multi-window

USB Mass Storage

Product Offerings

Power saving

Notifications

Auto rotate

System sounds

Unknown sources

Wi-Fi

Bluetooth

Mobile data

GPS

Custom ToolkitCustom SDK

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Custom ToolkitCustom Configurator

Cloud-based Portal

Bulk AppDeploy-ment

Bulk DeviceConfiguration

No restriction on device maintenance release and factory reset Product Offerings

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Custom ToolkitConfigurator : User Scenario

Product Offerings

SEAP Log in and Move to Custom Configurator Portal

(SEAP Portal)

Create Profile(Custom Configurator Portal)

Create Profile(Custom Configurator

Portal)

Create Profile (Custom Configurator Por-

tal)

Deploy Profile(Custom Configurator Portal)

Device ID (IMEI or SN) Mapping

(Samsung Admin Portal)

Submit Profile(Custom Configurator Portal)

Device ID (IMEI or SN) Up-load

(Custom Configurator Portal)

Profile Set Up

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Custom ToolkitConfigurator : Profile Setup

Product Offerings

Device Set Up

Out of Box Experi-ence

Wi-Fi Set Up

Finish Setup Wizard Configurator Pop Up

EULA Download Profile

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In-depth level of customization along with strategic and technical consultation.

Custom Services

Product Offerings

Professional Con-sulting

Custom SW Binary

+

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Custom ServicesDelivery Model

Product Offerings

Production Model

Rework Model

Samsung HQ

Samsung Factory Global Subsidiary

Global Subsidiary Authorized Service Center

SI/VAR Partner End Customer

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Product Comparison

Product Offerings

Custom Toolkit• Enhanced SDK for Professional Kiosk• Advanced Device Configuration• Over-the-Air Bulk Execution via Cloud-based Portal• Quick and Easy Deployment with COTS* Devices

Custom Services • Tailor-made to order for Various Requirements• In-depth Technical Consulting• Granular SW Customization by Samsung• SW Compatibility, Stability, and Consistency

* Custom Toolkit included* COTS:: Commercial Off-The-

Shelf

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Business Model and Bene-fitsCustomization has never been easier with the simple and clear business model.

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Business ModelPartners customize Samsung devices and provide them with back-end support for customers.

Samsung Partners(System Integrators & Value-Added

Resellers)

Cus-tomers

Business Model and Benefits

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Benefits

Business Model and Benefits

• New Revenue Creation from KNOX Cus-tomization• Cost-Effective Adoption and Maintenance• Choice and Flexibility Improvement• Productivity and User Experience Im-provement

Partner Benefits

PARTNERS(SI/VAR)

• Wide Device Portfolio with KNOX Se-curity• Highly Optimizable and Customizable Devices• Affordable and Cost-effective COTS Hardware• Business Consulting and Technical Support

Samsung to Provide

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ConclusionKNOX Customization: Meet specific industry needs with affordable and powerful solution

34Conclusion

Satisfy Your Customers’ Needs with KNOX CustomizationCreate a truly personalized mobile ex-perience.

Isn’t KNOX Customization a service to customize the KNOX Security Platform?No, KNOX Customization does NOT customize the KNOX Security Platform. It is not related to KNOX Security other than the brand name of “KNOX” which represents the Samsung B2B Enterprise Solutions.

Does KNOX Customization cover hardware customization?KNOX Customization only supports application and software binary customization. It does NOT offer hardware customization.

How is the Customization Kiosk Mode different from KNOX EMM or other MDM Kiosk Mode?The MDM Kiosk mode provided in the KNOX Standard SDK locks only the screen level of the device and is susceptible to various escape routes from the end user. The Professional Kiosk mode provided in the KNOX Customization SDK locks the specific application to the device for a purposeful use of the device and the lock is secured with an admin passcode for better controllability.

Does KNOX Customization support Software Updates for Android? (i.e. MR: Maintenance Release)The Custom SDK is an application add-on like software tool which does support Software Updates (since it provides application level customization). The Custom Configurator also supports Software Updates as long as once a device is supported with the Custom Configurator since it is a cloud-based configuration service.On the other hand, the Custom Services do NOT offer Software Updates as each binary software is specifically tailor made to the request of the customer. As such, customers/partners do not have to worry about the interruption, disruption from the Software Updates. (If the Software Updates is needed, that can be discussed with HQ.)

How does the Custom Configurator work with the Custom Binary? The licenses for Custom Binary can be activated over-the-air using the Custom Configurator. In case of factory reset, the profile from the Custom Configurator will started automatically.

Conclusion

FAQ for KNOX Customization

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AppendixAdditional information about KNOX Customization.

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Get Started

Appendix

To try Custom Toolkit or get consulting for Custom Services, visit http://seap.samsung.com(Samsung Enterprise Alliance Program website)

• Register as a Partner

• Request Access to KNOX Customization Re-sources

• Agree to online KNOX Customization License Agreement

• Once approved, download ELM/KLM develop-ment keys

• Download SDK / Access Configurator

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Feature Comparison in De-tail

Appendix

Booting splash change

KEY FEATURES

Rebranded Soft-ware

Advanced Device Configura-tion

Professional Kiosk Mode

UX Optimization

Others

Configurator

CUSTOM TOOLKIT

SDKCUSTOM

SER-VICES

Home screen layout change (widgets, apps and wallpapers)

Bulk app deployment

Connectivity behavior customization

Bulk system setting configuration

Status bar and device setting restrictionHome activity change for custom launcherSystem indicator and notification changeHardware key remappingStrategic and technical consultationSW binary customizationCloud-based management portal

Maintenance release support

(OTA deploy-ment)

(+App preload-ing)

(OTA configuration)(API configura-tion)

(Advanced)(Basic) (Basic)

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Custom SDK Supported DevicesSupport for the latest Samsung devices latest devices.

Appendix