“there will be a bit of a wait while we figure out a market solution to your problem.”

Creating a Win-Win for Patients, Payors, Physicians and the Healthcare Industry

Presented by: Richard Scott, ChairmanBonita Springs, Florida

July 29, 2008

“There will be a bit of a wait while we figure out a market solution to your problem.”

Retail Expectations?

Coffee

Price, Convenience Quality, Experience, Selection

McDonalds

Wal-Mart

Aldi/Wal-Mart

Shell/Mobil/Costco

Clothes

Groceries

Gas

Healthcare

Starbucks

Nordstrom/Saks

Whole Foods

Trader Joes

Who cares?

convenience, price, safety

?CommoditiesPrice, Convenience

Differentiated Product/ServiceExperience (Service)

Customer Service in Healthcare?

Growing UninsuredPopulation

Growing UninsuredPopulation

Limitations of Existing

Healthcare Alternatives

Limitations of Existing

Healthcare Alternatives

Employer DemandFor Quality

Healthcare atAffordable Prices

Employer DemandFor Quality

Healthcare atAffordable Prices

Consumer DemandFor Low-Cost &

Convenient Services

Consumer DemandFor Low-Cost &

Convenient Services

Managed CareDemand for Low-Cost

Alternative to ER

Managed CareDemand for Low-Cost

Alternative to ER

Rising PopulationWithout PCPs

Rising PopulationWithout PCPs

Favorable Industry DynamicsMultiple Growth Drivers

What do patients want?

• Extended hours (weekend, holiday, nights)

• Less expensive and faster than ER

• Bright & cheerful surroundings

• Clearly displayed pricing

• On-site physician staffing 7 days/wk

• Walk-in services with short wait times

• On-site prescription fulfillment

• Acceptance of most insurance plans

What do employers and managed care want?

• Less expensive and faster than ER and other alternatives

• Extended hours (weekend, holiday, nights)

• Follow-up calls

• On-site physician staffing 7 days/wk

• Walk-in services with short wait times

About Solantic• Founded in 2001 by Richard

Scott & Karen Bowling

• Mission: to provide convenient healthcare at a fair price with as little hassle as possible

• Headquartered in Jacksonville, Florida

• 17 centers in Florida, 3 inside Wal-Mart, 23 by YE 2008, 40 by YE 2009

About Solantic (cont’d)

• 5 locations under construction, including Orlando Int’l Airport

• Pending JV hospital system

• 1,000 centers

• Welch Carson committed up to $100 million in expansion capital

• Price transparency

Where do we fit in the healthcare delivery system?

Episodic Care

Chronic Care

Surgeries/Procedures

Inpatient Care

Solantic

EmergencyCare

What’s The Win For:Patients

• Treated well (respect and communication)

• Convenient locations

• Extended hours…holidays, weekends, nights

• More affordable and faster than an emergency room

• Clean, welcoming environment

• Pleasant wait (TV, Magazines, Muzak)

• Services

What’s The Win For:Managed Care

• Less expensive than ER

• After hours care

• Patients can get in promptly

• Treat patients well

What’s The Win For:Physicians

• Eliminate hassle of hiring & billing/business aspects of office

• Predictable income

• Better hours

• No call

• Clean, safe environment

What’s The Win For:Employees

• Good locations

• Nice people to work with

• Opportunity for advancement

• Pleasant environment

• Opportunity to provide a much needed service

• Clean, safe environment

Waiting Room

Prices Clearly Posted on Menu Boards

If it’s important-measure it!

Ways to Work Together

• Home for chronic patients

• Jointly work to have ERs refer non-emergency patients

• Package services

Thank you!