u t service directory - sanctuary place...maitland city, cessnock, kurri kurri, rutherford,...
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Our Services
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SERVICE DIRECTORYThis service directory outlines the permanent housing tenancy
and support services we aim to provide for you.
Our Services 01Service area 02Tenant checklist 03My maintenance 04Sanctuary place connects 05Innovative tenancy incentives 06Meetings and support 07
Our points of difference 08
Sanctuary Place Teams of experience 09
Preparing Your Property 10
Property Management 11
Our Services
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Sanctuary Place Service Directory 1
Sanctuary Place offers a unique opportunity for those in the community who are 50 and over, on a pension or Newstart who seek a comfortable level of independent living in a place they can call home.
OUR SERVICES
Repairs and maintenance
Support services
Consultation and strategy planning
Insurance
Permanentcommunity
living
Sanc
tuary Place connects
Target management
Utilities included
Our Services
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Sanctuary Place Service Directory 2
SERVICE AREA Our service areas are concentrated in the Greater Hunter Region and include; Maitland City, Cessnock, Kurri Kurri, Rutherford, Ashtonfield and other LGA’s such as Branxton, Greta and Rothbury. Other areas will be on an enquiry and demand basis.
Our Services
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Sanctuary Place Service Directory 3
Ease of application with standardised tenancy process
100 Point ID check for lease applications
Fully furnished homes; some bedrooms with ensuites
Inclusive of utilities and insurances
Selected wrap-around services
Pantry items supplied weekly
Community gardens to add to pantry supply
Social inclusion events
Support services
From ease of tenant application through to support services please see below list of inclusions.
TENANT CHECKLIST
COLLABORATIVE AND INCLUSIVE
We advocate supportive teams to provide best practice outcomes and considerations.
RESPECTWe abide by our tenants’
human rights to be treated with dignity, respect
and compassion.
TRANSPARENCYWe communicate with
integrity and clarity.
EMPOWERMENTA strengths and skills approach
to meet residents and community expectations to be innovative, empowering and to
harmonize house culture.
Our Services
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Sanctuary Place Service Directory 4
1
2
3
4
5
6
7
8
9
My Maintenance Checklists
Reduce Maintenance Overheads
Support Monday to Friday 9am-5pm
Improves Efficiency
Faster Response
Saves Money
Reduces Call-Outs
Greater Accountability
Creates Transparency
A true functioning home with connectivity to outside maintenance services. Internal maintenance includes support for your domestic management, financial budgeting and home science such as cooking skills.
MY MAINTENANCEChecklists Reduces
overheads
Createstransparency
Supportservice
Greateraccountability
Faster response
Our Services
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Sanctuary Place Service Directory 5
The table below outlines our schedule of inclusions for each Sanctuary Place home.
SANCTUARY PLACE CONNECTS
GENERAL
Floors Living Areas Floating timber flooring
Floors Bedrooms Carpet
Walls Ceilings 3 coat paint system
Skirtings 66mm DAR Pine
Cornice 66mm DAR Pine
Entry Door Frosted glass panels
Internal Doors Hume doors
Fly Screens To all windows
Vertical Blinds / Curtains To all windows
Lighting LED
Lighting to Bathrooms LED over the mirror
Wardrobes Free standing or built in
BATHROOM
Floor and Skirting Tiles
Walls Paint and tiles to shower walls
Tapware Felton mixer
Towel Rail Double towel rail
Toilet Roll Holder Single chrome
Robe Hook
Lighting LED
WC Urbane back to wall toilet suite
SERVICES
Air Conditioning Reverse cycle air conditioning
Hot Water Gas hot water system
Electrical Double power points
LAUNDRY
Laundry Tubs
Tapware Felton mixer
LANDSCAPE
Palm Garden Plants sourced from Nth Qld
KITCHEN
Floor Floating timber or tiled flooring
Cupboards/Drawers Laminate
Benchtop Stone
Splashback Vitrified tile
Sink Stainless steel sink with drainer
APPLIANCES
Oven Multi-function oven
Cooktop Gas cooktop – cast iron trivets
Range hood Fully integrated range hood
Inclusions
Electricity
Water
Air Conditioning TV
Gas Furniture Package
Our Services
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Sanctuary Place Service Directory 6
To get up when you are down, to focus more intensively when you are struggling, to put in extra effort when you are in sheer pain, to come back when nobody expects you to, and to find your feet when everybody is pulling you down is what makes you outstanding.
Being a Sanctuary Place tenant is a reward in itself and we intend to keep the incentives going by adding to your kitchen and gardens needs while encouraging the transition into your home.
INNOVATIVE TENANCY INCENTIVES
Our Services
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Sanctuary Place Service Directory 7
Weekly group meetings and consultation with Sanctuary Place supports to facilitate the harmonizing of each homes’ needs. Our support team will be available to advocate weekly meetings and assist with house functionality and day-to-day needs.
MEETINGS AND SUPPORT
33 BEST PRACTICE WAYS TO SUPPORT YOU
1. Open and honest when communicating2. Respectful3. Being present and giving people your full attention4. Open lines of communication5. Active listening6. Meeting expectations7. Friendly8. Balance healthy self-confidence and appropriate
compassion9. Disciplined and professional boundaries10. Demonstrate commitment and resolution11. Be consistent12. Welcoming and inclusive13. Treat people with dignity14. Pay attention to details15. Provide ways to interact with you at low or no cost16. Be sensitive to cultures and customs
17. Articulate appropriately and with accountability19. When expressing your opinion, welcome and
encourage people’s opinions20. Being genuine and sincere21. Keeping your word22. Being reliable23. Being gracious and courteous24. Making people feel valued25. Being encouraging26. Congratulating achievements27. Being thoughtful and considerate28. Developing an active presence29. Adapting and evolving to remain relevant30. Mirroring your values and integrity31. Encourage communication32. Accepting responsibility for your actions33. Being fair and equitable
Our Services
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Sanctuary Place Service Directory 8
Sanctuary Place offers affordable permanent living with wrap-around support services to enable a quality community based lifestyle.
Sanctuary Place permanent supported homes are the difference to your quality of life and standard of living. Sanctuary Place offers no fuss entry level tenancy agreements and quality inclusions. It offers shopping and budgeting tips for your kitchen. With wrap-around best practice supports that include consideration for your future healthcare needs, Sanctuary Place is the place for you to be!
OUR POINTS OF DIFFERENCE
Solid team structure
Sanctuary Place Connects
Wra
p ar
ound
services
Innovati
ve
Saves money
Best practice transparency
Tenant Checklist
TenancyIncentives
Our Services
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Sanctuary Place Service Directory 9
OUR SERVICES INCLUDE
1 Extended viewing hours for private and open inspections
2 Marketing of property on all major websites and
Community Services
3 Careful tenant selection through reference checks and referrals
4 Lease and document preparation including bond lodgement
5 Coordinate and arrange repairs and maintenance
6 Regular accurate rent review and lease negotiation
Sanctuary Place is dedicated to providing a quality professional management services with a personal approach.
PROPERTY MANAGEMENT
Documented for insurance & tenancy
agreements
Ultimately saves time and money
Peace of mind
Verbal and visual documentation
Streamlines process
TRANSPARENCY
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