use cases for voice user interface

Use Casesfor

Voice Apps

Successful use cases from the US and Germany

Alexa, ask Uberto get me a ride.

Alexa, ask Telekom how

high was my last bill.

Alexa, ask Deutsche Bahnhow much a Train

from Berlin to Karlsruhe costs.

Alexa, ask Capital One when my next

payment is due?

Use cases B2C• Offer customer service• Check account balance• Listen to audio content• Collect customer feedback• Detect customer needs• Place orders

Use cases B2B• Check inventory• Book meetings• Check account balance• Place orders

Use casesinternal processes• Sales team adds CRM

information in car via voice• Trigger status changes in

processes• Enter data into multiple system

without going from one terminal to another

Use case banking

And now you!Which use cases do you seein your industry?

Backgroundof voice applications

Voice is a natural way to communicate

Usage without hands is possible

All functionality is directly accessible

Advantages of voice interfaces

All big tech companies invest in voice

Amazon Echo

Apple Siri Microsoft Cortana

Google Home

Amazon Echo• Sold 3 million times• Launch in Germany

26.10.2016• Designed as a platform • The functionality can be

extended via third party apps called skills

Let‘s shape this new paradigmtogether.

Tilmann BöhmeFounder

Tilmann@FutureOfVoice.com+49 176 600 15 484