what we do at firstlight

Non-Medical Home Care

In the Continuum of Care

Who We AreWhen I was young, my grandfather was diagnosed with Parkinson’sDisease. Despite this challenge, he led an active life and used to takeshort walks around the block near his home in Green Bay, WI.

One day, Grandpa Charlie went out for a walk and never came home.He was a missing person for a year until his remains were discovered.

Every time I think of how homecare can help one of my customers, Ithink about my grandfather and how proper in-home care from agood provider could have saved him from this tragedy.

Hello. My name is Michael Phelps and I’m a Networking Executivewith FirstLight HomeCare. I want to share a bit with out about whatour company does to help and to protect great clients like myGrandpa Charlie. Enjoy this short presentation and learn somethingabout how FirstLight HomeCare can help you and your loved ones.

Home care - supportive Care• Nearly 90% of baby boomers say taking care of

their parents is among their top three life priorities.

• 94% of seniors believe their health conditions do not affect their adult children’s quality of life-- but 80% of their children say they do

• 81% of seniors believe their children will have to provide a great deal of financial support for their care; but only one third of children believe they will

What is your most pressing need?

FirstLight HomeCare can help!

Non-medical home care is designed to give the supportive care that families need to

help keep their loved one at home.

How services are provided

Although bundled visits may be provided, services are generally provided in hourly

increments, with a XX hour minimum, up to 24 x 7 coverage

What services are offered

• Companion Care–Regular Visits, Conversation & company

–Medication Reminders

– Light Housekeeping

– Laundry Services

–Mail and Paperwork Organization

– Family Respite Care

–Meal Preparation

What services are offered

• Personal Care

–Bathing & Hygiene

–Walking and Mobility Assistance

– Transfer and Posture Assistance

–Continence and Toileting Care

– Eating Assistance

–Oral Hygiene

How services are delivered

• During the initial phone intake process

– Basic information gathered regarding;

• Address, phone, directions

• Patient’s health, functional status

• Living arrangements

– Rate or cost range is usually quoted

– In-home Visit/Assessment is scheduled

How services are delivered

• In-Home Visit

– FirstLight HomeCare meets with the client, family caregiver and other involved parties

– Completes a basic assessment of the client, environment, family support structure, etc.

– Orients family on what to expect when receiving care

– Verification of date for start of care

How services are delivered

• Office staff chooses and schedules the appropriate caregiver

• Staff goes through a mini orientation based on client’s particular needs and preferences.

• Caregiver is introduced to the Client.

How services are delivered

• Regular Billing Cycle

• Supervision by FirstLight HomeCare staff occurs on regular basis

– Gives clients a chance to reassess their needs

– Supervision of staff delivering the care

How services are delivered

• 7 Touch Points with Every Client

– Initial Phone Call

– In-Home Visit

– Introduction of the Caregiver

– Phone Call After first visit

– Visit after the first week of services

– Re-Visit after the first month of services

– Ongoing Monthly/Quarterly visits

How Caregivers are Selected

• Phone screened• Application process includes:

– Pre-Testing (personality assessment)– Interviews– Verifying References– Criminal Background check– Drug Testing

• Orientation process• On-going Training

Why use FirstLight HomeCare over a private hire?

• Private Hire(PH) often not covered by Workers Comp

• PH screening process often incomplete (i.e. background check, drug tests, reference checks)

• No formal supervision of PH employee

• No oversight of care delivered

• Often no back up plan

More than just home care

• Transportation services can be provided

• Services can be used by patients having same day surgery, who may want the extra security of having someone with them for a period of time

• Bed side “sits” can be utilized within the hospital

• Assistance in Assisted/Independent Living Centers

Questions

How to refer to FirstLight HomeCare!

Michael Phelps, Networking ExecutiveFirstLight HomeCare of NWA1400 W. Walnut Street, Suite 106Rogers, AR 72756479-685-9312 (Michael’s mobile)www.firstlighthomecare.com

Extraordinary People providing

Exceptional Care