An integration architecture for Knowledge management systems and

business process management systems

指導教授 : 歐陽超 教授學 生 : 林冠伯 施宏奇 吳秀莉 王邦怡

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Contents1) Introduction

2) Related work

3) Business process management lifecycle & knowledge management lifecycle

4) Definition of process knowledge

5) Process-oriented knowledge management

6) Integrated framework for process and knowledge management

7) Integrated system architecture

8) Prototype system

9) conclusion

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1.Introduction(1)

• This paper proposes an architecture to integrate knowledge management systems (KMSs) and business process management systems (BPMSs) to combine the advantages of the two paradigms.

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1.Introduction(2)

• Knowledge is used by performers of business processes

and new knowledge is created as results of business processes.• Business processes are an excellent delivery medium of

knowledge as well as an arena for the creation of knowledge.• Information about a process itself and process execution

results is valuable corporate knowledge.

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1.Introduction(3)

The paper classifies process knowledge into three types:

① process template knowledge

② process instance knowledge

③ process-related knowledge

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2. Related work(1)

• The goal of IPM is to integrate processes and to provide lifecycle support for process modeling and integration, process analysis and optimization, process automation and control, process-oriented integration, and process knowledge management.

• The concept of BPMS proposed by BPMI. It is to integrate systems, automate routine activities, manage all phases of processes, deploy process seamlessly, and provide end-to-end visibility and control .

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2. 　 Related work(2)

• Various studies were carried out in order to integrate KM and BPM:The Delphi groupRemusKnowMore projectMILOS projectMOKA projectEDEN tool

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2. Related work(3)

• The advantage of process-oriented knowledge management

is that it can help users avoid information overload and

concentrate on important information which is essential for

company value chains. It can also improve the usability of

knowledge in company and the efficiency of implementing

knowledge management system.

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3. Business process management lifecycle & knowledge management lifecycle(1)

• The BPM lifecycle of IPM consists of six phases: creation, modeling, pre analysis, enactment, post analysis, and evolution.

• In the pre analysis phase, the process template can be optimized by applying various process analysis techniques including structural analysis techniques such as PERT/CPM and simulation techniques such as Petri-net.

• Nissen’s KM lifecycle [27] consists of sixphases: create, formalize, organize, distribute, use,andevolve.

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3. Business process management lifecycle & knowledge management lifecycle(2)

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4. Definition of process knowledge(1)

• The three types of process knowledge ：– Process template knowledge

• The process template plus analysis and simulation information derived from the template design phase.

– Process instance knowledge• A set of process instance information along with process

performance measure according to evaluation criteria of a given enterprise.

– Process-related knowledge• A knowledge set created and used within a business

process.

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4.1 Process template knowledge• process template knowledge contains process structure, pre

analysis results, simulation results, and a template evolution history.

• From the BPM lifecycle perspective, the information gathered during process creation, modeling, pre analysis, and evolution is converted into process template knowledge.

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4.2 Process instance knowledge• Process instance knowledge is composed of information gathered during

and after the process enactment phase. The information produced during the process enactment phase such as context information, outputs, and a way to work is converted into process instance knowledge.

• Process template knowledge is created by process designers and/or analysts, and process related knowledge is created by activity performers.

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4.3 Process-related knowledge• Process-related knowledge means the type of knowledge

which can be used by activity performers when a business process is actually executed.

• Process-related knowledge includes books, documents, experts, help files, manuals, applications, laws and regulations, etc. The concept of process-related knowledge will also enable enterprises to filter valuable knowledge and to avoid information overload.

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5. Process-oriented Knowledge Management(1)

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6. Integrated framework for process and knowledge management(1)

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6. Integrated framework for process and knowledge management(2)

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6. Integrated framework for process and knowledge management(3)

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7. Integrated system architecture(1)

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7.1 Process creation, modeling, and pre analysis(2)

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7.2 Process enactment(3)

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7.3 Post analysis and evolution(4)

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7.3 Post analysis and evolution(5)

• These tools support evolution of existing knowledge base onUpdated process execution resultNewly added information

• Several AI techniques are applied:Outlier detection

discover exceptionsProcess mining techniques

evaluate performance and process model

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7.4 Knowledge repository and common functionalities(6)

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7.4 Knowledge repository and common functionalities(7)

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• In the prototype , three components are added into Process W are.Tacit knowledge description toolKnowledge delivery toolProcess knowledge tracking tool

8. Prototype System(1)

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8. Prototype System(2)

• The development environment of the prototype is as follows:Programming language : J DK1.4,J ava ServletProcess definition language : IPM-EPDLServer environment : Tomcat 3.2, Apache 1.3.2Client environment : Internet explorer

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Knowledge delivery tool

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Tacit knowledge description tool

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Process knowledge tracking tool

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Process template map in IPM process repository

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Process template navigator of IPM process repository

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9. Conclusion(1)• This paper proposed an architecture for integrating KMSs and

BPMSs , based on a comprehensive framework , to combine the advantages of the two paradigms.

• Process-oriented knowledge management systems are expected to provide the following advantages:Process designers design or redesign processes, they can

use existing process templates and execution results stored in a process repository.

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9. Conclusion(2)

Process performers can be provided with the right knowledge at the right time(active delivery of knowledge is possible).

Performers can specify their know-how used when process instances are executed . Then it will be analyzed and evolved as process related knowledge.