apics: the premier association for supply chain management · apics offers many career resources as...

Fernanda Debellian, CSCP, CLTD, SCOR-P

Diretora Regional América Central & Sul

Guaratinguetá, 26 de Novembro de 2018

APICS: the Premier Association for Supply Chain

Management

2 © 2017 APICS. All rights reserved.

Agenda

Apresentando a APICS

Quem Somos

Programas Educacionais e certificações

Recursos para estudantes e professionais

Introdução ao Modelo SCOR


Liderando a Indústria

A APICS é a maior associação de profissionais de supply chain no mundo.

Desde 1957, a APICS tem ajudado tanto indivíduos como organizações a redefinir sucesso no

gerenciamento do supply chain.

Os programas de pesquisa, educação e certificação elevam a performance, inovação e resiliência

das cadeias de abastecimento.

Produtos e Serviços APICS

Associação Profissional

Pesquisa e Publicações

Educação

Certificação

Seminários e Conferencias


Sobre a APICS

Associados

45,000+ associados

125+ países

Channel Partners

190+ North American chapters

90+ international channel partners

47 países , 5 continentes

Afiliação

130+ organizações

25+ países

Sobre a APICS

Associação de Profissionais de

Supply Chain

$29 MM receita anual em 2017

2,000+ voluntários

100+ funcionários

Sede em Chicago

Fundada em 1957


APICS Vision, Mission, and Value

Vision

APICS—the world’s leading community

for end-to-end

supply chain excellence.

Mission

Fostering the advancement

of end-to-end supply chain

management through a body

of knowledge, innovative research,

systems, processes, benchmarks, and

methods

to create value for customers,

members and organizations.

Value


APICS Partners no Mundo


Desenvolvendo Profissionais de Supply Chain

106,000+ Certified in Production and Inventory

Management (CPIM)

22,000+ Certified Supply Chain Professional

(CSCP)

900+ SCOR-P

700+ CLTD

45,000+ Associados

2,000+ Voluntários Especialistas


Programas Educacionais e de Certificação APICS

Principles of Operations Management

Certified Supply Chain Professional (CSCP)

Supply Chain Operations Reference – Professional (SCOR-P)

Certified in Production

& Inventory Management (CPIM)

Certified in Logistics,

Transportation & Distribution (CLTD)

S&OP Lean Enterprise Risk Management Global Logistics Associate


APICS CPIM Designation

Preferred by employers

107,000+ individuals certified

Self-study and group study programs

Online and classroom courses

5 study modules; 2 exams

Content reviewed annually

Certified in Production and Inventory Management


Reconfigured CPIM

CPIM Part 1

Demand

Planning Hierarchy

Master Planning

Material Planning

Capacity Planning

Inventory

Purchasing

Distribution

Lean

Theory of Constraints

Business Strategy

Balanced Scorecard

Sustainability

Operations Strategy

Partner Alignment

Infrastructure

Change Management

MPR

Forecasting

Demand Management

CRM

Distribution Planning

S&OP

Master Schedule

Inventory Management

Inventory Planning

Material Req. Planning

Capacity Planning

Capacity Management

SRM

Manufacturing Planning

Scheduling Authorization

Production Control

Cost

Quality

Communication

Continuous Improvement

Product Design

CPIM Part 2


APICS CSCP Designation

Certified Supply Chain Professional

Preferred by employers




3 study modules; 1 exam



CSCP Modules

Supply Chain Design

• Inputs to Supply Chain Strategy

• Supply Chain Management

• Supply Chain Maturity

• Resolving Misalignments or Gaps

• Strategic Analysis Tools

• Business/Market Considerations

• Supply Chain Design

• Technology Design

• Implementation Tools: Communications and Projects

Supply Chain Planning & Execution

• Demand Management

• Operations Planning and Control

• Inventory Management

• Supply Management

• Logistics

• Monetary, Regulatory, & Trade Considerations

• Segmentation

• CRM

• Supplier Relationship Management

• Reverse Logistics

Supply Chain Improvement & Best

Practices

• International Standards & Regulatory Compliance

• Corporate Social Responsibility

• Risk Identification

• Risk Assessment and Classification

• Risk Response

• Supply Chain Metrics

• Measuring Performance

• Continuous Improvement

• Change Management


APICS CLTD Designation

Launched in 2016




8 study modules; 1 exam


Certified in Logistics, Transportation and Distribution


CLTD Modules

Logistics & Supply Chain Overview

Transportation

• Managing Logistics

• Logistics Strategy within the

Supply Chain

• Logistics Planning

• Design KPI’s

• Continuous Improvement

• Understand characteristics of

different transportation modes

• Move goods & services through a

supply chain

• Manage the entire transportation

process

• Utilize transportation technology

Capacity Planning & Demand

Management

Global Logistics Considerations

• Capacity & Demand Management

• Collaborate between procurement

& logistics

• Understand S&OP, MPS, MPR, and

DRP

• Deliver consistent customer

service

• Identify macro-environmental

factors of global logistics

• International trade theories

• Understand custom

requirements

• Use Harmonized System

Classification codes

Order Management

Logistics Network Design

• Implement a CRM process

• Understand key logistic

systems

• Track & measure supplier &

carrier performance

• Develop a customer service

management strategy

• Design warehouse &

transportation networks

• Analyze transportation &

distribution requirements

• Employ modeling techniques

• Implement risk management

strategies

Inventory & Warehouse

Management

Reverse Logistics &

Sustainability

• Create and inventory

management strategy

• Manage movement of

materials & goods

• Adapt to new distribution

channels

• Implement efficient

warehouse processes

• Develop reverse logistics

strategy

• Manage product returns

• Social responsibility

• Implement sustainability

initiatives


SCOR-P Professional Endorsement

▪ Introduction to SCOR model; Practical application

and exercises

▪ 3-day workshop; 1 exam

▪ Classroom-based, instructor-led learning approach

▪ Suitable for certificate programs

Supply Chain Operations Reference –

Professional Endorsement


SCOR Framework

Supplier CustomerSuppliers’

Supplier

Source

Internal or External

Your Organization

Return

Deliver MakeSource

Return

Plan

Deliver

Return

Source

Return

MakeSource

Return

Plan

Deliver

Return

DeliverMake

Plan

Return Return

Customers’

Customer

Enable


EnableEnable

SCOR MODEL


•Master Planner

•Master Scheduler

•Demand Manager

•Forecaster

Plan

•Procurement Mgr

•Procurement Outsourcing Mgr

Source •Production Manager

•Production Scheduler

Make

•Distribution Mgr

•Transportation Mgr

•Warehouse Mgr

Deliver •Reverse Logistics Manager

Return

Profissionais Avançando Supply Chain•Buyer/Planner

•Materials Manager

CLTDCPIM

Operations Manager

Supply Chain Manager

Operations Manager

•Customer Service

Manager

CSCP


Pesquisas


Pesquisas

http://www.apics.org/docs/default-source/default-document-library/millennial-survey_-web-final.pdf?sfvrsn=2

http://www.apics.org/docs/default-source/industry-content/big-data-report.pdf?sfvrsn=a1830bd8_7

http://www.apics.org/docs/default-source/default-document-library/womenmf_book_0317_final-print.pdf?sfvrsn=2

.....

.....

http://www.apics.org/docs/default-source/default-document-library/millennial-survey_-web-final.pdf?sfvrsn=2

http://www.apics.org/docs/default-source/industry-content/big-data-report.pdf?sfvrsn=a1830bd8_7

http://www.apics.org/docs/default-source/default-document-library/womenmf_book_0317_final-print.pdf?sfvrsn=2


Outros Recursos APICS


SCOR App

http://www.apics.org/apics-for-individuals/apps/apics-scor-app

22 © 2017 APICS. All rights reserved. https://play.google.com/store/apps/details?id=apics.org.scor

SCOR App


SCOR App

https://play.google.com/store/search?q=APICS+SCOR&c=apps


Publicações

https://www.apics.org/docs/default-source/scc-non-

research/talent-development-and-management-at-

kelly-outsourcing-and-consulting-

group.pdf?sfvrsn=e218e1df_2


Casos de Sucesso

Brazilian Post Office

Correios, the Brazilian Post

Office (BPO), faced

increased competition from

smaller, more agile and

lower cost private logistics

firms when bidding for

contracts.

BASF

With APICS at the center of BASF’s supply chain learning solutions program, employees become a sustainable competitive advantage worldwide.

DuPont

DuPont created a targeted education program to deliver elevated workforce performance. APICS Principles courseware allowed for a customized approach to support the fast-growing business.

Intel

Intel improved multi-enterprise collaboration with a powerful supply chain collaboration model that all started with APICS CSCP.

ExpressPoint

ExpressPoint accelerated operational performance by adopting the SCOR model for strategic supply chain progress.

GE Oil & Gas

Driven by APICS standards, GE shaped a high-performing organization, improving customer service and enhancing operational efficiency.

Ingersoll Rand

Ingersoll Rand aligned with APICS to build a companywide operational foundation. Best practices led to gains on KPIs and contributed to $5.5 million in labor productivity savings.

McCormick

McCormick & Co. transformed their supply chain organization with APICS SCOR model framework and training. Today, world-class supply chain drives the business.

https://www.apics.org/apics-for-business/customer-stories/customer-profile-brazil-post-office

http://www.apics.org/apics-for-business/customer-stories/customer-profile-brazil-post-office

http://www.apics.org/apics-for-business/customer-stories/customer-profile-basf

http://www.apics.org/apics-for-business/customer-stories/customer-profile-dupont

http://www.apics.org/apics-for-business/customer-stories/customer-profile-expresspoint

http://www.apics.org/apics-for-business/customer-stories/customer-profile-ge-oil-gas

http://www.apics.org/apics-for-business/customer-stories/customer-profile-ingersoll-rand

http://www.apics.org/apics-for-business/customer-stories/customer-profile-intel

http://www.apics.org/apics-for-business/customer-stories/customer-profile-mccormick

https://www.apics.org/apics-for-business/customer-stories/customer-profile-brazil-post-office

POR QUE SE ASSOCIAR À APICS?


Associação de Estudantes & Desenvolvimento Profissional

▪ Associação gratuita para estudantes em tempo integral com os mesmos benefícios

das categorias pagas!

▪ Visibilidade no Currículo – Ser um associado APICS eleva o status do seu currículo

▪ Acesso a publicações, pesquisas, “career packs”, modelo de competência por

função, “Operations Management Body of Knowledge” (OMBOK), dicionário

APICS, revista APICS.


APICS Student Member Benefits

APICS Student Programming: APICS offers its

10,000+ student members access to

scholarships, annual case competition, and

many special programs.


Student Programming

Case Competition:

• Winning teams from around the globe receive an opportunity to compete at the APICS

International Conference

http://www.apics.org/case-competition/participant-guide/download-the-case

http://www.apics.org/case-competition/participant-guide/download-the-case


Student Programming

Case Competition

http://www.apics.org/docs/default-source/case-competition/case-competition-rules-and-procedures.pdf?sfvrsn=8

http://www.apics.org/docs/default-source/case-competition/case-competition-rules-and-procedures.pdf?sfvrsn=8


Student Programming

Case Competition

http://www.apics.org/docs/default-source/case-competition/apics-school-case-2018_2019.pdf?sfvrsn=2

http://www.apics.org/docs/default-source/case-competition/apics-school-case-2018_2019.pdf?sfvrsn=2


Student Programming

Case Competition


Student Programming

Scholars Program:

• Every year APICS offers scholarships for students (undergraduate and graduate) to

attend the APICS International Conference.

Case Competition:

• Winning teams from around the globe receive an opportunity to compete at the APICS

International Conference .

Webinars:

• Our monthly series is career-focused and led by industry leaders. In addition to the

Career Coach webinars, APICS develops quarterly webinars for students and young

professionals, with an emphasis on getting involved with APICS, growing your supply

chain knowledge, and advancing your career.


APICS Career Resourcesapics.org/careers

APICS offers many career resources as a benefit of membership, including:

• Career Center/APICS Job Board: listing of current openings with the option to easily apply online.

Also, you’ll find a library of career advice, and an ‘Ask the Expert’ feature in the Career Center.

• Mentor Center: Join as a mentor or mentee and search for other supply chain professionals to

connect with.

• Career Coach Webinar Series: Led by APICS Career Coach, Rodney Apple, webinars cover need-

to-know topics such as resume-building, interviewing skills, and networking tips. Access recorded

webinars and white papers as a benefit to membership.


APICS Supply Chain Channelhttp://www.supplychainchannel.org/

Utilize the APICS Supply Chain Channel

to interact with other members!

• Join members-only communities

• Ask a question, start a conversation or

participate in an on-going discussion

• Make connections & network with

other professionals


APICS Researchapics.org/apics-for-individuals/careers-resources/career-planning-guides

• NEW – SCOR Model now available through My APICS – This unique framework links business processes,

metrics, best practices and technology into a unified structure to support communication among supply

chain partners and to improve the effectiveness of supply chain management and related supply chain

improvement.

• Operations Management Employment Outlook – Developed with the University of North Carolina

Wilmington, this forward looking index charts industry professionals’ employment and salary trends in

critical sectors.

• Competency Models – Detailed competency breakdowns for those considering careers in operations and

supply chain management, materials management, distribution and logics management, master

scheduling, and buying/planning. Also great for professionals seeking advancement, and human

resource managers hiring in these fields.

• Career Packs – The knowledge and skills necessary for success in five supply chain and operations

management roles. Each pack includes core competencies; position descriptions/responsibilities; typical

career paths; and hiring key words.


Publications: Operations Management Body of Knowledge Framework

– APICS’ most downloaded information

resource

– Dynamic resource describing topics in

supply chain and operations

management

– Free resource available on APICS website

– Digital copy, with print available for

purchase


Publications: APICS Dictionary

APICS Dictionary and Learn It App

http://www.apics.org/apps/apics-learn-it/

http://www.apics.org/apps/apics-learn-it/


Publications: Career Packs

Introdução ao Modelo SCOR®


Agenda

1. O que é o SCOR?

2. Por que empresas utilizam o SCOR?

3. Como as empresas utilizam o SCOR?

4. Quais os beneficios realizados pelas empresas que utilizam

o SCOR?


SCOR Definition

The SCOR model describes the business activities associated with satisfying a

customer’s demand, which include plan, source, make, deliver, and return. Use of

the model includes analyzing the current state of a company’s processes and goals,

quantifying operational performance, and comparing company performance to

benchmark data. SCOR has developed a set of metrics and best practices

information that companies can use to evaluate their supply chain performance.

APICS Dictionary


SCOR Framework

Supplier CustomerSuppliers’

Supplier

Source


Your Organization

Return

Deliver MakeSource

Return

Plan

Deliver

Return

Source

Return

MakeSource

Return

Plan

Deliver

Return

DeliverMake

Plan

Return Return

Customers’

Customer

Enable


EnableEnable

SCOR MODEL


About SCOR: A Process Framework

Combining four techniques into a single integrate approach

Business Process

Improvement

Performance

Benchmarking

Best Practices

Analysis

Organizational

Design

Capture the ‘as-is’

business activity and

design the future

‘to-be’ state

Quantify relative

performance of

similar supply chains

and establish

internal targets

Identify practices

and software

solutions that result

in significantly better

performance

Assess skills and

performance needs

and align staff and

staffing needs to

internal targets

Process Reference Framework

Processes Performance

(metrics)

Practices People

(skills)


SCOR Model

Experience

Aptitude

Training

Performance(metric)

People(skill)

Practice(best

practice)

Process


SCOR Hierarchy

1

2

3

4

Major

Processes

Process

Categories

Process

Elements

Improvement

Practices

Defines the operations

strategy. Process capabilities

are set

(M)ake(S)ource(P)lan

(E)nable(R)eturn(D)eliver

RetailETOMTOMTS

sD1 sD2 sD3 sD4

Defines the configuration of

individual processes. The

ability to execute is set.

Focus is on processes,

inputs/outputs, skills,

performance, best practices,

and capabilities

Use of kaizen, lean, TQM, six

sigma, benchmarking

Description Schematic Comments

Defines the scope, content,

and performance targets of

the supply chain

sD1.1Process inquiry

and quote

sD1.2Receive, enter,

Validate order

sD1.3Reserve inv. and

delivery date

sD1.4Consolidate

orders

sD1.5Build loads

sD1.6Route

shipments

Level


SCOR Metrics

Attribute SCOR 11.0 Metrics

Reliability RL.1.1 Perfect Order Fulfillment

Responsiveness RS.1.1 Order Fulfillment Cycle Time

Agility AG.1.1 Upside Supply Chain Flexibility

AG.1.2 Supply Chain Upside Adaptability

AG.1.3 Downside Supply Chain Adaptability

AG.1.4 Overall Value At Risk (VAR)

Cost CO.1.1 Total Cost to Serve

Asset Management

EfficiencyAM.1.1 Cash-to-Cash Cycle Time

AM.1.2 Return on Supply Chain Fixed Assets

Por que as empresas usamSCOR?


Top Motivations to Use SCOR

Como as Empresas Utilizam SCOR


SCOR Improvement Program Racetrack

C:

Configure the Supply Chain

S:

Set the

Scope

O:Optimize

Projects

Begin Next

Program

Rollout

Approval

Preliminary

Project

Portfolio

Business Context

Summary

SCOR ExecutionSCOR Deliverables

MetricSelection

SCORmarkBenchmarkingCompetitive

Requirements

GapAnalysis

Pre-SCOR

Program Steps

Stakeholder

Support

SCOR Education

Identify Organization

Identify Motivation Initiate Projects

Test, Pilot, Roll-out

StrategicBusinessSummary

Document the Supply

Chain

InitialData

Review

Opportunity Analysis

Create Project

Portfolio

Link Gaps to Projects

Document Initial

Projects

Project

KickoffsBenefit

SummaryR:Ready for

Implementation

SCORcard

PrioritizeProjects

Create SCOR Level 4 Processes

SCOR

Workshop

DataSelection

Metric

Definition

ProgramKickoff

Identify

Motivation

Supply

Chain

Definition

Matrix

Competitive

RequirementsThread

Diagram

Staple

Yourself

Level 3 Process

Diagram

Improvement

Program Charter

Confirm Program

Scope

Geographic

Map

Industry

Comparison


SCORmark®: Claim your competitive advantage

SCOR metric analysis identifies improvement opportunities aligned to customer

satisfaction and business value.

Attributes Metrics Parity Advantage SuperiorTarget Level

Performance

Your

Organization

Gap to

Target

Cu

sto

me

r Fa

cin

g M

etric

s

ReliabilityPerfect Order

Fulfillment (%)77.5% 85.6% 93.7% Advantage 69.2% 16.4%

ResponsivenessOrder Fulfillment Cycle

Time (days)9.1 6.5 3.9 Parity 7.1 –

Agility

Supply Chain Flexibility

(days)45.0 33.0 21.0

Advantage

15.0 –

Supply Chain

Adaptability (%)35.5% 51.3% 72.0% 10.0% 41.3%

Inte

rna

l Fa

cin

g

Me

trics

Cost

Total Supply Chain

Management Cost %

Revenue

8.7% 5.6% 2.4% Superior 8.1% -5.7%

Asset

Management

Efficiency

Cash to Cash Cycle

Time (days)55.4 30.5 5.5 Parity 160.5 -105.1

Quais benefícios as empresas realizam utilizando SCOR?


SCOR Implementation Benefits

Average Operating Income improvement of 3% to sales

(high 4.5% - low 1.5%)

Typical inventory turn improvements of 20%

Delivery reliability improvement of 25%

20% improvement in flexibility

30% faster system implementations with 30% more functionality

Continuous improvement portfolios refreshed at a value of 0.5%

Mitigation of costs associated with risk management

Source: APICS Supply Chain Council 2002 to 2014

Obrigada!

[email protected]

www.apics.org

Faça parte da maior associação de profissionais de Supply Chain Management no mundo!

mailto:[email protected]

http://www.apics.org/

THANK YOU

apics: the premier association for supply chain management · apics offers many career resources as...

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