april - june - waikato tainui...“amohia ake te ora o te iwi, ka puta ki te whei ao, to protect the...

Quarterly Report2020/2021

April - June

Amohia Ake Te Ora o Te Iwi Ka Puta Ki Te Whei AoTo protect the wellbeing of our people is paramount

Wiremu Hira Muru (Rick)

1950 – 2020

He Maimai Aroha

E kanapa kau ana a Taawera ki runga o Taupiri.

Ko te whetuu o te ata, ko te koohaetanga o te awatea.

Waahia te poo, nau mai te raa!

E maapuna ana te roimata ki a Wiremu Hira Rick Muru.

Rick was one of the longest serving kaimahi of Waikato-Tainui. He was a stalwart supporter of rugby league, playing for both the Kiwis and his beloved Taniwharau.

He was the Chair of Waahi Paa in Huntly and a hands-on worker for both the Marae and the Iwi.

Although he had a rough exterior at times, he was also a gentle giant to a number of kaimahi throughout his many years of service with the tribe.

E te rangatira ringa raupaa, e te amokura ihu oneone.

Takoto mai i te maakohakoha o ngaa maatua, moe mai raa

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H E M A I M A I A R O H A H E M A I M A I A R O H A

This special issue of the Quarter One report for 2020 is dedicated to Waikato-Tainui’s response to Covid-19. As an iwi, we started to see the effects that the pandemic was having on communities both globally and across Aoteaora. We quickly moved to mobilise ourselves at the end of March, developing and executing the Waikato-Tainui Iwi Response Plan. The framework and approach of this plan was clear: Inform, Prepare and Uplift (IPU) our tribal members and marae.

HIGHLIGHTS

Under the guidance of Kiingi Tuuheitia’s tongikura – “Amohia ake te ora o te iwi, ka puta ki te whei ao, To protect the wellbeing of our people is paramount”, the organisation began to implement the Waikato-Tainui response plan. Between April and June, several strategies were rolled out to support marae and help our most vulnerable tribal members and whaanau.

Key initiatives from this plan included a Covid-19 distribution and call centre, mobile flu vaccination clinics, food packs, marae hygiene packs, tangihanga and marae guideline support, and a regular series of iwi updates shared through paanui and online videos. Although kaimahi were redeployed to meet the needs of the response plan, we ensured that business continuity was not compromised and were able to confirm our mandate for outstanding claims and complete the integration of Radio Tainui into the tribal organisation during this quarter.

FINANCIAL SUMMARY

We achieved a surplus of $2.3 million for the year to date 30 June 2020. This was driven by better than expected performance on our investments and a slow start to project spend due to Covid-19. Activities for this quarter focussed on our iwi response plan.

Distribution spend for this quarter, made up of both projects and grants, was $2.5 million. From this, $1.7 million related to grants paid directly to tribal members and organisations. We also secured external funding of $758,000 to support our Covid-19 response which helped cover expenditure for this quarter.

Ngaa Kupu Whakataki

Rukumoana Schaafhausen CHAIR, TE ARATAURA

Donna Flavell TUMU WHAKARAE

Q U A R T E R LY R E P O R T - Q 1

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WAIKATO-TAINUI COVID-19 RESPONSE

Cover Photo: Tamariki having fun and enjoying the bubble games at last year’s Hui-aa-Tau.

Towards the end of March and through to June, we implemented our iwi response plan to meet the challenges of Covid-19. Instrumental to that plan included our iwi distribution centre, iwi response call centre and the Te Hiwa mobile vaccination clinic. During the lockdown period, these services were a vital source of support to tribal members including kaumaatua and vulnerable whaanau.

TE HIWA MOBILE VACCINATION CLINIC

• The Te Hiwa mobile vaccination clinic partnered with Iwi/Maaori health providers, Waikato DHB and Counties Manukau DHB to provide mobile vaccination clinics and Covid-19 testing sites.

IWI RESPONSE CALL CENTRE

• Our Call Centre worked closely with several external providers including the Ministry of Social Development, Raukura Hauora o Tainui, Waahi Whaanui Trust, Te Hauora o Ngaati Hauaa, Ngaa Miro Health, Huakina Development Trust, Turuki Health, Kaainga Ora – Homes and Communities, Maniapoto Maaori Trust Board, Raukawa Charitable Trust, Te Puawaitanga ki Ootautahi, Tui Ora Taranaki and Here to Help U.

IWI DISTRIBUTION CENTRE

• The Hopuhopu Distribution Centre distributed food and care packs identified through our Call Centre, Kaumaatua Medical Grant approval lists and by hauora champions.

• A total of 13,580 packs were distributed to registered tribal members and marae including kaumaatua and vulnerable whaanau.

• Packs were distributed to 10 community pickup centres in Raglan, Ngaaruawaahia, Tuakau, Hamilton East, Hamilton West, Cambridge, Kihikihi, Pukekohe, Maangere and Huntly.

Iwi Stats Our Covid-19 Approach in Numbers

Te Hiwa Mobile Vaccination Clinic Iwi Response Call Centre Iwi Distribution Centre

Tainui Waka Iwi Collaborations

Ngaati Maniapoto and Ngaati Raukawa adopted and implemented the mobile vaccination model

to support their tribal members and marae

According to an internal survey conducted by our call centre team, enquires during this time generally related to the following:

2477

MOBILE COVID-19 TESTS COMPLETED

Supported Waikato DHB and Raukura Hauora o Tainui to provide mobile Covid-19 testing clinics across the region.

341

FLU VACCINATIONS

Administered through the Waikato DHB/Waikato-Tainui clinics.

501 FLU VACCINATIONS

Administered through our Te Hiwa o Tainui mobile clinic across 12 sites.

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RONGOAA MAAORI PACKS

Included kawakawa cough syrup, manuka and lavender hand sanitiser, and kawakawa and manuka mouth spray.

5,027

VEGE PACKS

Included 1 x 1kg fresh carrots, 1 x 1kg fresh onions and 1 x 1kg fresh potatoes.

2,241

KAUMAATUA CARE PACKSIncluded sanitising foam, toilet paper, facial tissues, laundry powder, dishwashing liquid and 1 x $50 Countdown voucher or Prezzy card

6,141

KAI PACKSIncluded packets of pasta, rice, biscuits, tea bags, sugar, milk, cereal, baked beans, canned tuna, canned fruit, sausages, frozen veges and pork mince meat.

9,334

PHONE ENQUIRES

Between April - June, our Call Centre received over 9,334 calls via 0800 TAINUI, which averaged at approximately 667 calls a week

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MARAE HYGIENE PACKSIncluded 2 x portable purpose-built sanitising stands, sanitising liquids, soap refills, signage and display posters, and digital copies of our Waikato-Tainui Marae Reopening Guidelines amd QR Code Guidelines.

12,000

EMAIL ENQUIRES

Between April - June, over 12,000 emails were received via [email protected].

OPEN 8AM - 8PM, 7 X DAYS A WEEK

During lockdown, our call centre operated from 8am - 8pm, 7 x days a week. Kaimahi from across Waikato- Tainui helped existing kaimahi manage the call centre workload.

Survey Findings

21.9% HEALTH

61.7% SOCIAL AND

HOUSING

6.1% EDUCATION

2.4% EMPLOYMENT

0.5% NEW

REFERRALS

7.4% HIKI WAIRUA


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I W I S T A T I S T I C S

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Resilience the way forward for revised iwi planThe plan prioritises five key initiatives over the coming months that will drive our commitment to help our people, our communities, our region and our nation move forward.

These Taniwha Projects will help recreate a tribal economy which supports increased employment opportunities, builds local enterprise, strengthens our marae, connects communities, improves wellbeing and health outcomes for all and protects our river, spaces and places.

“We invite discussions on how we can collaborate to realise this plan. We know that it is only through partnering to design and deliver these projects of scale, through being bold, courageous and innovative that the impact of these initiatives can be broad reaching and meaningful,” said Chief Executive Donna Flavell.

The five Taniwha Projects are:

Wai Ora (Water Supply and Infrastructure)

• Ensuring the health and wellbeing of the Waikato river to support the environment, marae, whaanau and wider Waikato and Auckland regions

Tupu Whenua (Land Utilisation)

• Supporting employment, enterprise and housing needs through better understanding and utilisation of our land assets

Koiora (Health and Wellbeing)

• Working alongside the health sector, marae and whaanau to co-design and develop models of service for improved wellbeing outcomes for whaanau.

Te Paa Whakawairua (Marae Development)

• Supporting our 68 marae to design and drive their own models of growth to achieve mana motuhake.

Hopuhopu Innovation Hub (Serving the needs of the collective)

• Creating a vibrant interconnected community at Hopuhopu which focuses on supporting innovation and holistic wellbeing.

In addition, we have our Niho Taniwha projects which are key enables that will help amplify wellbeing outcomes for whaanau, marae and communities.

Ngaa Tohu Outcomes: Taiao, Whai Rawa, Kaupapa, Hapori, Mahi Tonu

The social, economic and cultural impacts of Covid-19 in Aotearoa have been immediate and far reaching. In the face of a pandemic, history has shown that Maaori are the most susceptible.

These are not unprecedented times for Waikato-Tainui. Kiingitanga has previously supported our people through the hardship of pandemics. The example of Te Puea and her efforts after the influenza pandemic of 1918 can guide us in our response today to Covid-19.

To meet the challenges of this new normal under Covid-19, the organisation has refocused Te Ara Whakatupuranga (our five-year plan) and accelerated key initiatives as part of Amohia Ake, our new iwi resilience plan for 2020. This plan sets out the pathways that Waikato-Tainui will take to build the resilience of our whaanau, marae and communities.

Niho Taniwha includes Tribal Talent (training and employment), Relationships (advocacy), Business & Social Procurement, Resourcing (fundraising and partnerships), Strategy, Data and Fundamental Supports (core functions and backend operations).

“We know the challenges ahead will be difficult and require a new way of delivering for our marae and tribal members. The intent behind this approach is to ensure we are agile enough to adapt our plans as the impacts of the pandemic start to affect our people at different levels and in different ways,” added Donna.

Further information about our iwi resilience plan is available online at https://www.waikatotainui.com/amohia-ake/.

These are not unprecedented times for Waikato-Tainui.

Kiingitanga has previously supported

our people through the hardship of pandemics.


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In April, the Hopuhopu Distribution Centre was set up to help administer and distribute various food and hygiene packs to Waikato-Tainui marae and registered tribal members. This included kaumaatua and vulnerable whaanau who made contact through the call centre or were connected to iwi by hauora providers.

Between April and June, a total of 13,580 food and hygiene packs were distributed during this quarter including:

• 6,141 kai packs;

• 5,027 vege packs (included in the initial kai packs);

• 2,241 kaumaatua care packs;

• 124 rongoaa Maaori packs; and

• 47 marae hygiene packs.

The distribution centre operated in two distinct phases: from 28 April to 8 May 2020; and from 9 May onwards in accordance with strict health and safety procedures.

Phase One saw kaimahi collate and distribute kai packs and kaumaatua care packs to registered tribal members at 10 community pickup centres. The community pickup centres were set up in Raglan, Ngaaruawaahia, Tuakau, Hamilton East, Hamilton West, Cambridge, Kihikihi, Pukekohe, Maangere and Huntly. Alternatively, registered tribal members who met the criteria but lived outside of the Waikato delivery area were supplied with either isolation meal packs or one $50 Countdown voucher or $50 prezzie card that could be used to buy groceries.

With the closure of the 10 community pickup centres

and general easing of lockdown restrictions, the second phase (from 9 May 2020) saw a much smaller team of kaimahi operate from the distribution centre. Kaimahi delivered kai packs, vege packs, kaumaatua care packs and rongoaa Maaori packs to registered tribal members in Mangere, Pukekohe, Tuakau, Ngaaruawaahia, Hamilton, Raglan, Cambridge, Kihikihi, Matamata and Morrinsville. Packs were also delivered to registered tribal members in other areas using the same approach as identified in Phase One.

Project lead and General Manager - Oranga, Marae Tukere is looking at how this project could be delivered in the future.

Distribution Centre delivers food and hygiene packs

“As a team, we understood the importance of following clear procedures to ensure we were able to provide our people with much needed supplies in a safe manner that protected both them and our kaimahi. There were, and still are, a lot of risks in terms of Covid-19 but I am certainly proud of the model that we implemented to mobilise and get our distribution centre up and running during lockdown.”

In addition to distributing leftover perishable food items to local kohanga reo, the centre also supported marae with hygiene packs that included two custom built hand sanitising stations as well as Covid-19 related signage and posters in preparation for marae reopening.

Acknowledgements

We would like to acknowledge the following organisations for supporting the distribution centre - Waikato Regional Council and Hamilton City Council civil defence teams, Tainui waka iwi, local marae and hauora champs, Gilmours NZ, NZ Office Supplies, NZ Couriers, Kiwi Harvest, Tindall Foundation, Ngaa Miro Health, Raukura Hauora o Tainui, Waikato-based Kohanga Reo, Tuurangawaewae Marae Trust Board, Balle Brothers, Bidfood, Attwoods Ora New Zealand, Watercare, Mercury, Waahi Paa, Maungatautari Marae, Te Iti o Hauaa Marae and Waikato-Tainui Functions, Housekeeping and Maintenance kaimahi.

Ngaa Tohu Outcomes: Hapori, Kaupapa, Mahi Tonu

“We are aware that the need for services like this will continue to grow as the social and economic impacts of the pandemic start to be felt by whaanau in the months to come. At this stage we’re working with a range of suppliers, providers and funders to explore our options. This may mean that we continue operating as a distribution hub with ongoing resourcing, or that we transfer this responsibility completely to another provider or providers.”

For Security and Distributions Support kaimahi Ngahia Raumati, who is part of the distribution centre team, good planning and implementing strict health and safety processes ensured operations ran smoothly.


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The Iwi Response Call Centre, with assistance from regional service providers, was responsible for providing frontline support to those tribal members most affected by Covid-19. This included households with kaumaatua, chronic health conditions and tamariki under five, as well as households facing immediate hardship.

During the lockdown period, the Call Centre prioritised enquiries relating to Covid-19, tribal members wanting to update their details, Kaumaatua Medical Grants and marae distributions. Tribal members were encouraged to direct all other enquiries through the online portal via www.waikatotainui.com or [email protected].

The Call Centre also extended its opening hours during the lockdown period to 8am to 8pm, 7 days a week. Kaimahi from across Waikato-Tainui were redeployed to help existing kaimahi manage the workload. By the end of June, the Call Centre had received over 9,334 calls via 0800 TAINUI, which averaged at approximately 667 calls a week. It also received over 12,000 emails via [email protected].

According to findings from an internal survey, enquiries during this time generally related to Social/Housing (mainly Ministry of Social Development and Kaainga Ora – Homes and Communities) (61.7 per cent) followed by Health (21.9 per cent), Hiki Wairua (Tangi, Kaumatua Hotline, Karakia) (7.4 per cent), Education (6.1 per cent), Employment (2.4 per cent), and New Referrals (0.5 per cent).

Grants and Funding Manager Glenda Taituha who oversaw the Call Centre project, said the types of queries from callers changed as the lockdown period progressed.

“Within the first few weeks of lockdown, most

callers were asking us to clarify what they were

seeing on TV and in social media. By weeks three

and four , we saw a large increase in requests for

immediate support, including kai. During the end of

the lockdown, our referral system was used more

rigorously to access support from external providers.”

To support the role of the Call Centre, Waikato-

Tainui worked closely with several external providers

including the Ministry of Social Development,

Raukura Hauora o Tainui, Waahi Whaanui Trust, Te

Hauora o Ngaati Hauaa, Ngaa Miro Health, Huakina

Development Trust, Turuki Health, Ngaa Marae o

te Puaha, Kaainga Ora – Homes and Communities,

Waipaa District Council, Maniapoto Maaori Trust

Board, Raukawa Charitable Trust, Te Puawaitanga ki

Ootautahi, Tui Ora Taranaki and Here to Help U.

Frontline support with Iwi Call Centre

One of the Call Centre’s services during the lockdown

period was a kaumaatua hotline. This involved

kaimahi calling a select group of kaumatua each

week to check on their general wellbeing.

Haereata Poutapu, who works as part of our Heritage

and Identity team, helped contact kaumaatua and felt

privileged to be part of the call centre mahi.

“I found it really rewarding - It honestly didn’t feel like

mahi to me. Our kaumaatua really appreciate having

someone there to listen and take an interest in how

they are feeling. And by listening to them, you get a

sense of the kinds of issues they are facing and how

we, as an iwi organisation, can help them.”

Ngaa Tohu Outcomes: Hapori, Kaumaatua Medical Grants Photo: Call Centre Team lead Te Marae Tapara is encouraging whaanau struggling with Covid-19 to reach out and contact the organisation for support.

The Call Centre team also introduced and refined several of its systems during this period including:

• a referral system to monitor referrals;

• quicker approval and payment of Kaumatua Medical Grants;

• a hardship grant to provide immediate support to whaanau in need; and

• Call Centre scripts which kaimahi used when talking to tribal members and were updated each day.

Overall, Glenda is proud of what was achieved during this unprecedented period and says that the Call Centre will continue to operate according to the needs of tribal members at any given time.

“Covid-19 has provided an opportunity for our iwi organisation to re-affirm just how resilient and connected we can be. Within a 12-hour period, we implemented a call centre two days before official lockdown to help us understand the needs and concerns of our people. We’ve learnt that our iwi is a machine that, in times of challenge, can galvanise, especially at the call of protecting our most vulnerable.”

“Covid-19 has provided an opportunity for our iwi

organisation to reaffirm just how resilient and connected we can be. We’ve learnt that our iwi is a machine that, in times

of challenge, can galvanise, especially at the call of protecting

our most vulnerable.” - Glenda Taituha


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Partnerships drive vaccination clinics Towards the end of March, Waikato-Tainui were involved in a wide range of targeted initiatives and approaches to help prevent the spread of Covid-19. As reported in our FY20 Quarter Four report, we partnered with multiple agencies across local and central government to help support Maaori health and social service providers deliver essential services to tribal members during lockdown.

A major success of this collaborative approach included the mobile flu vaccination clinics that were free for kaumaatua aged 65 and over, hapuu women and anyone with significant underlying health conditions such as respiratory illnesses, that lived in remote or isolated communities.

“What we learned during this lockdown period was that we were able to mobilise very quickly and connect with hauora champions and health providers to help support our most vulnerable communities. This experience has provided us with a blueprint to move forward and we will be ready should and if we need to provide this service again,” said Heremaia Samson, Hapori Manager.

Between April and June, a total of 842 flu vaccinations were administered: 501 through our Te Hiwa o Tainui mobile clinic and 341 through Waikato District Health Board and Waikato-Tainui clinics.

According to reports from the Ministry of Health, pop-up clinics at marae, mobile clinics and “drive-through” vaccine stations helped 58 per cent of Maaori aged 65 or over become vaccinated - 15 per cent more than the number two years ago.

It’s the first time ever that more than half of older Maaori have been protected against the flu. Demand of the flu vaccinations were driven by the response to Covid-19 and formed part of the ministry’s $9.5 million Maaori-specific influenza vaccination campaign.

Ngaa Tohu Outcomes: Hapori


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Throughout Waikato-Tainui’s Covid-19 response, health and safety was a critical priority area for the organisation. Health and safety plans were essential to ensure the organisation could operate appropriately and safely said Health and Safety Advisor Lori Gibbison.

Covid-19 Pandemic Plan

Prior to entering the alert level four lockdown in

March, the organisation implemented its pandemic

plan. The plan outlined how the organisation would

deliver critical services and respond to minimise

the harm and impacts caused by the pandemic. As

part of the plan, we introduced a Crisis Management

Team (CMT) which was comprised of relevant

kaimahi from across the organisation. The CMT was

responsible for business continuity planning and met

every day during alert levels three and four.

Health and safety plans paramount to iwi response Covid-19 Health and Safety Plans

To support our overarching pandemic plan, the organisation implemented health and safety plans to support and protect kaimahi to continue their mahi at different work sites during alert levels two to four. Health and safety plans were specifically created to support and protect:

• kaimahi at the Hopuhopu Distribution Centre

• kaimahi at the Te Hiwa mobile vaccination clinic

• kaimahi involved in the distribution of kai packages to tribal members

• kaimahi across the organisation including our carving team, Radio Tainui, Hopuhopu and Bryce Street offices.

The health and safety plans were monitored regularly to ensure that they were fit for purpose. Contact tracing registers and requirements were also successfully implemented at all work sites.

Kaimahi Wellbeing Initiatives

Throughout lockdown, karakia were held online for kaimahi. Teams across the organisation took turns at leading the karakia and providing a hiki wairua activity. It provided an opportunity for the organisation to stay connected with each other and for regular updates to be shared from the Senior Leadership Team. Additional resources were developed by our Education & Pathways team for kaimahi including He Aratohu Noho Mirumiru, a set of guidelines aimed at helping kaimahi to make their home bubble ‘work’ for them and their whaanau during the alert level four lockdown.

Ngaa Tohu Outcomes: Mahi Tonu, Hapori

The organisation also engaged Woo Wellbeing to create hauora videos for kaimahi. These covered a range of topics including resilience, tinana, stress, breathing work, stretching and reset. In addition, Woo Wellbeing facilitated a wellbeing programme called Hui Ora for call centre kaimahi. The programme included live sessions which focussed on personal development, resilience and resetting.

Kaimahi also formed the “Hauora Heroes” workout group to keep active and do online workouts together during lockdown. Members of the HR Team contacted all kaimahi to check on their wellbeing during the lockdown period. This approach provided a space for kaimahi to share any concerns or anxieties they had in a safe way and allowed for any significant concerns to be quickly escalated to the Chief Executive. The team also maintained regular contact with any kaimahi who had to isolate due to international travel or potential Covid-19 contact.

“As an organisation, we are committed to looking after and supporting our kaimahi in whatever way we can. Over the next quarter, we will continue this momentum by finalising our Kaimahi Strategy, which we began in the previous quarter, as well as look to introduce additional innovative approaches that not only benefit kaimahi directly but have flow on effects for our whaanau and marae as well,” added Lori.

“We needed to adapt our plans fairly quickly as more information became available about the pandemic. Parallel to this, the government were also implementing their own restrictions and guidelines so it was important that kaimahi understood what and how we would execute our own plans.”

These plans included the organisation’s Covid-19 Pandemic Plan, kaimahi wellbeing initiatives and operational plans to support the Iwi Distribution Centre at Hopuhopu, the Te Hiwa mobile vaccination clinic as well as tribal offices and marae health and safety guidelines.


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Helping tribal members navigate through the Covid-19 pandemic and ensuring the iwi provided timely` and accurate information was a key focus for our communications and engagement activities between April-June. The approach was an integral part of our iwi response plan which aimed to keep tribal members “informed, prepared and uplifted” said Communications Manager Amomai Pihama.

“We provided weekly web information updates, including scheduled information on where, food, health and wellbeing services were being offered as well as other, more traditional, forms of communication that were needed during this time such as media releases, and other publications like our Tangihanga Guidelines and Marae Readiness Guidelines.”

Over 30 iwi response update videos were produced, featuring iwi leaders Rahui Papa, Rukumoana Schaafhausen, Brad Totorewa and Donna Flavell. These complemented other approaches that were adopted to keep tribal members ‘informed’ and ‘prepared’ about Covid-19. These videos were made available on the Waikato-Tainui social media platforms and ‘Aaraitia te Covid-19’ webpage.

Our Communications and Engagement team also produced 20 hiki wairua videos which served to ‘uplift’ tribal members and their extended whaanau. These included the popular video series featuring Waikato-Tainui kaimahi Hinga and Lloyd Whiu and their tamariki as they made the most of lockdown at their home in Kaawhia. In total, the videos received over 290,000 views and 15,000 shares along with many positive comments from happy viewers.

Staying connected key driver of Covid-19 engagement

Ngaa Tohu Outcomes: Mahi Tonu, Kaupapa

Amomai said concentrated efforts had gone into building the organisation’s digital engagement with tribal members who needed and wanted support during the lockdown period.

“In this first quarter, our iwi Facebook page grew its following by 1,441 people. Our overall page likes increased by 747 and we had an overall reach of 91,703 people. We’ve had a lot of positive feedback that the content, posts and videos we shared during lockdown were both informative, engaging and effective.”

Work is currently underway to rebuild the Waikato-Tainui website. The aim is to launch the new website in early September 2020. As part of the organisations core services, an organisation-wide communications strategy was also developed to better support delivery of Waikato-Tainui’s iwi resilience plan and Taniwha projects over the next 12 to 18 months.

“We’ve had a lot of positive feedback that the content, posts

and videos we shared during lockdown were both informative,

engaging and effective.”

- Amomai Pihama

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WAIKATO-TAINUI COVID-19 RESPONSE Q U A R T E R LY R E P O R T - Q 1

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Hiki Wairua with the Whiu Whaanau

“Hātekēhi kōrua. Ka rawe tā kōrua mahi

whakahihiki wairua!” - Atakohu Middleton

“Ataahua Whiu whaanau”

- Hine Love-Thompson

“Kua hiki te wairua! We have enjoyed watching these throughout raahui.. ngaa mihi

ki a koutou katoa”

- Hellena Tirohanga Kaawhia

“Tō koutou hātekehi hoki. He rawe”

- Tu Clarke

Comments and photos shared to our iwi Facebook page Ko Waikato te Iwi, Ko Tainui te Waka as part of our hiki wairua series with the Whiu whaanau.


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In March, an intensive workstream commenced to cleanse the tribal registry data to help better inform the iwi’s Covid-19 response plan. The pandemic amplified the need for up-to-date quality data as tribal members began reaching out for support.

This work has included implementing an email and address validation process on all new registrations or data changes that are made within Salesforce – the customer relationship management platform that supports the tribal registry.

“Everything starts with the tribal registry. This is the taonga of our iwi and enables us to respond to the aspirations of our people. Marae need the analytics of our people and the steps taken are the foundation movements of such deliverables,” said Chief Financial Officer Sheree Ryan, whose team is overseeing all data and digital projects.

Ngaa Tohu Outcomes: Mahi Tonu

Data capture essential to response plan roll-out

“Our organisation has increased quality of data, which enables the adoption of digital technologies otherwise missed under any other circumstance.”

In addition, an iwi response questionnaire was developed to support the enquiry process of our dedicated Covid-19 Call Centre. The questionnaire has been used as the basis of a tribal census that will be launched in the coming months.

“The census will improve the quality of our data and further accelerate our ability to assess the impacts of Covid-19,” said Janet Falwasser, General Manager Operations.

“This will certainly help better inform how best to tailor our programmes across social, environmental, cultural, economic and education priorities in this new world that Covid-19 has created for our marae and tribal members.”

Deed of Mandate formally recognised by Crown

In June this year, the Waikato-Tainui Remaining Claims Deed of Mandate to negotiate both the outstanding parts of the Wai 30 claims and the Waikato-Tainui Remaining Claims, was formally recognised by the Crown. This now means Waikato-Tainui can move onto the next phase of the process which is the Terms of Negotiation.

Our Rights and Interest team along with Te Arawhiti The Office for Maaori Crown Relations, have developed a shared work-plan, detailing the upcoming workstreams for the next couple of months as well as working on the draft Terms of Negotiation.

The intention is to complete the Terms of Negotiation phase by mid-September 2020. The team is also focussed on establishing the Negotiation Team and encouraging our whaanau, marae and hapuu to appoint their harbour representatives so that they are involved in these important discussions at the earliest opportunity.

“We’ve finalised the Terms of Reference for the Negotiation Team which covers their purpose, scope, roles and responsibilities as well as resourcing and reporting requirements. We have also started discussions with key experts around a co-design approach that involves our marae, hapuu and whaanau for the historical account and environmental scan work programmes,” said Settlement Protection Manager Terri Hohneck.

Further preparation for the upcoming negotiations has included a range of research relating to previous treaty settlement redress mechanisms including cultural redress, minerals and natural resources, relationship redress and commercial/economic opportunities. If you have any questions relating to the Teams research or work programmes you can contact Terri by email at [email protected].

Ngaa Tohu Outcomes: Whai Rawa

“Everything starts with the tribal registry. This is the taonga of our iwi and

enables us to respond to the aspirations of our people.”

- Sheree Ryan


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Radio Tainui joins tribal operations After almost 12-months of planning and despite the start of lockdown, the team at Radio Tainui officially joined Waikato-Tainui as a business unit in March. They will help to deliver the organisation’s communications and engagement functions.

The integration of Radio Tainui into the organisation means the station will now operate as part of the iwi entity and not as a separate business said Jason Ake, General Manager Communications and Engagement.

“Radio Tainui has operated as its own business since 1989, and this is testament to those, past and present, whose passion has been the driving force behind the radio station’s success. This next chapter, particularly in the face of Covid-19, means the iwi can directly support the radio station and the kaimahi to access and leverage resources that will allow Radio Tainui to continue growing both creatively and financially.”

Te Reo Irirangi o Tainui (Radio Tainui) was established as an iwi radio station in November 1989 by a group of enthusiastic people from Ngaaruawaahia, with the support of Tuurangawaewae Marae, Nga Marae Toopuu and the Tainui Maaori Trust Board.

The organisation was set up to “provide a radio-communication and media service in te reo rangatira and Maaori culture to all Tainui iwi members and listening community with a unique Tainui perspective”.

Its first license holder was the Tainui Maaori Trust Board, which was succeeded in 1995 by the Waikato Raupatu Trustee Company.

The current broadcasting license is held by Te Whakakitenga o Waikato Incorporated. It operated separately from tribal entities, under the control of its own board of trustees.

Initial funding for the station came entirely from sponsorship until government funding for the promotion of te reo Maaori became available to Maaori stations in 1993.

“There have been discussions over the years between previous boards of Radio Tainui and the Lands Trust to have the radio station under the umbrella of the tribe’s operational arm so it really has been a very long journey to get here,” said Radio Tainui Manager Trina Koroheke.

“This is the beginning of something new but familiar for Radio Tainui as we have always been part of our iwi. The difference this time is that we can now operate internally and truly leverage opportunities and resources that we have not traditionally been able to do in the past and that’s the advantage as we seek to grow the station,” added Trina.

Today, Radio Tainui broadcasts 24 hours a day, seven days a week across three FM frequencies:

• 95.4 FM (Hamilton City and the greater Waikato area)

• 106.4 FM (Rahui Pookeka)

• 96.5 FM (Kaawhia)

Although currently based in the Jesmond Street offices in Ngaaruawaahia that has been the stations home for the past 25 years, refurbishment work is almost completed on the new radio station premise in Hamilton.

They are expecting to relocate into the new space by September said Trina.

“I want to personally acknowledge all of our previous board members, kaimahi and especially the community and people of Ngaaruawaahia, who have been a big part of Radio Tainui. Although we are physically relocating our offices to Kirikiriroa, the heart of our station has and will always remain people.”

Ngaa Tohu Outcomes: Kaupapa, Mahi TonuPhoto: Kaimahi from Radio Tainui officially joined with our Communications and Engagement Team and will now be part of the iwi organisation.

“I want to personally acknowledge all of our previous board

members, kaimahi and especially the community and people of

Ngaaruawaahia, who have been a big part of Radio Tainui. Although we are

physically relocating our offices to Kirikiriroa, the heart of our station has and will always remain people.”

- Trina Koroheke


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After two years of construction, the Mangawara Bridge in Taupiri was officially opened on May 30. Located on the southern side of Taupiri Maunga, the purpose of the bridge is to provide safer access to the urupaa, scenic reserve and private properties. The old railway crossing entrance on the northern side of the vehicle bridge is temporarily closed off while a permanent solution is being planned.

Mangawara bridge opens at Taupiri Maunga

Ngaa Tohu Outcomes: Mahi Tonu, Kaupapa, Taiao

“It’s good to have the bridge open. We always worry about the safety of whaanau when they’re crossing the railway to get to this side of Taupiri Maunga. It will be easier for everyone including our crew, when we’re doing maintenance and clearing weeds for the urupaa,” said Taupiri Urupaa Komiti member Chas Paki (Kaitumutumu Marae).

Several partners and stakeholders were involved in the project including the Taupiri Urupaa Komiti, Taupiri Marae, Waikato District Council, NZTA, KiwiRail, Taupiri Community Board and community, Emmetts Civil Construction and Waikato River Authority. A small opening ceremony was held under the confines of alert level 2 restrictions, but a bigger commemoration of the new bridge that reflects the significance of the project is planned for the future.

Photo: The Mangawara Bridge in Taupiri was officially opened on May 30. It will make access to the urupaa at Taupiri Maunga easier and safer for whaanau.


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april - june - waikato tainui...“amohia ake te ora o te iwi, ka puta ki te whei ao, to protect the...

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