ASHISH GUPTA

S-83, 2nd Floor School Block Shakarpur, New Delhi -110092Date of Birth – 03/03/1987H.P: - +91- 9891504231 E-Mail:- Srcm.ashish@gmail.com

CAREER OBJECTIVESeeking a challenging position to utilize my skills and abilities in areas of Business Reporting & Operations, Business Analysis & Workforce Planning which offers me a professional & personal growth in an organization of repute.

PROFESSIONAL SUMMARY An astute Business Operations Professional with 4 years and 10 months of experience in:

Data Analysis & Reporting Support & Operation Market Research & InsightWorkforce Planning Liaison & Coordination Team Management

Acquainted with the operating business model. Insightful knowledge of business process analysis and design, cost control, capacity planning, performance measurement and quality.

An energetic, self-motivated team member with hands on experience in data analysis and reporting, requirements gathering, and team management.

An effective leader with proven abilities in working with various teams; guiding team members and enabling knowledge sharing among the team.

An ardent analyst, with a flair for adapting quickly to dynamic business environments; adopting pragmatic approach in improvising on solutions and resolving complex business issues.

CORE COMPETANCIES Design and develop a wide range of comprehensive workforce reports incorporating the analysis of trends and issues

and the benchmarking of results against better practice targets. Co-facilitate annual workforce planning/ budgeting sessions with senior managers in line with central WPC’s planning

guidelines. Implementing new functional processes; undertaking and implementing quality and process improvement projects

within pre-set deadlines. Leading, motivating and monitoring the performance of team members to ensure efficiency in service operations and

meeting of individual and group targets.

Coordination and liaison with other stake holders like BU PMOs, Central Support Team, RAC team, HR support, etc.

TECHNICAL SKILLS Proficient in:

o Reporting Tool: Microsoft Excel, Microsoft PowerPointo Lotus Notes, Microsoft Outlook.

WORK HISTORY1. Business Analyst, 04/2011 to Till

Aon Hewitt – Noida (U.P), India Define the scope of the project in collaboration with senior management and create a detailed work plan which

identifies and sequences the activities needed to successfully complete the project. To work in coordination with North America Team and BOM’s for optimal usage of resourcing, so as to increase

the billed utilization count and to reduce the overall count of unbilled resources. To publish reports/ dashboards to be circulated to the concerned stake holders on daily/ weekly /monthly

basis. Preparing PowerPoint presentations for various meetings like - BU level meetings, Weekly Volume/Production

meetings etc. Maintaining minutes of meeting and tracking of closure of the key action items during various onshore calls and

meetings. Coordination and liaison with Client Managers and various other teams on regular basis to enable knowledge

sharing among the team.

2. Process Associate, 02/2010 to 01/2011Fidelity Investments Limited – Gurgaon (H.R), INDIA

Responsible for all the documents for the checking the status of customer’s account (Domestic or NRE), sign verification, KYC status of the customer and pan updating in the system.

Reviewing all the documents as per the SOP’s, SEBI guidelines and checking the entire fundrelated guidance at AMC level. Rejecting the document, if not fulfilling the above requirement to reduce the customer impact.

Involved with Mutual Fund Companies and other business partners to obtain relevant information, including information related to competition’s stand in the fund market.

Preparing sales reports, dashboards, and presentations by collecting, analysing, and summarizing sales data on weekly/ monthly basis.

Activities In mutual fund: Redemption

SwitchSIP (Systematic Investment Plan)PAN Updating

TRAINING Organisation: BHEL Delhi

Role: MIS TraineeTitle: TBG (Transmission Business Group)Period: May’09 – Dec’09

RECENT AWARDS Platinum Unmatched Team award [2015] – Aon Hewitt Gold award for Execution [2014] – Aon Hewitt Gold Award for Client value & Impromptu Recognition [2013] – Aon Hewitt ISG & MM Wiz kid Team Award [2012] – Aon Hewitt Best Portfolio Manager Award [2011] – Fidelity Investment Limited

ACHIEVEMENT Was a part of the pilot batch in EB unit & went to Bangalore, Infosys on an OJT for 2 months. Got certified & transitioned on 21 clients for HW case management from Infosys, Bangalore, including critical

queues likes death, premiums/ pension, VOE, etc. Got cross trained on DB case management as a part of the Integration project & took over a client (Dana) to

replace the existing processor & act as a backup on (WR Grace)

STRENGTH Commitment and the ability to work under demanding circumstances. Effective communication skills (both verbal & written) Ability to work as a part of team. Learning agility.

EDUCATIONAL QUALIFICATIONS GNIIT Certified (3yrs Diploma) MIS Professional – 2011 NIIT, New Delhi (India)

PGDBA – 2012 Symbiosis College of Business Administration, Pune (India)

Bachelor of Commerce – 2008 University of Kurukshetra, Haryana (India)

E-Marketing Diploma from Maharaja Agresen College - 2007

Senior Secondary Education – 2005 U.P Board, (U.P)

Higher Secondary Education – 2003 U.P Board, (U.P)

I hereby declare that all above information furnished by me are true as per the best of my knowledge.

Ashish Gupta