ATOS 、 Customers and the Future Our Young Staffs

Teruo Yabe

East Japan Railway Company

－ＡＴＯＳ、お客さま　そして若者たちの未来－

1. What we learned from the first International Railway

Safety Conference

－第 1 回国際鉄道安全会議で学んだ視点－

　 Railroading is more than a mere service industry; it is a 　 service industry supported by comprehensive and sophisticated technology. To develop it even further, we must have inventive ability, good sense and technical prowess - in other words, design capability in its broadest purport

鉄道は単なるサービス産業ではなく、広く深い技術が支えるサービス産業であり、その発展には、豊かな創造力と感性と技術力、つまり広い意味でのデザイン力を持たなければならない

Railway safety backed by a high level of technology will greatly progress through systematization as proved by our high-tech Shinkansen ， and by a remarkable decrease of railroad mishaps thanks to the adoption of a crossing obstruction detecting system.

技術に支えられる鉄道の安全性は、ハイテクシステムを装備した新幹線や障害物検知システムの採用による踏切事故の大幅な減少に代表されるように、システム化によって大きく前進する

Since the making ， operation, maintenance and control of safety systems rest with the human being, an enterprise above all should provide a place for worker motivation so that they can display creativity and find contentment in their job. An enterprise has the obligation to foster workers capable of supporting advanced technology and safety.

そして、これら安全のシステムをつくり、操作し、メンテナンスし、運用するのは人間であって、企業はまず、そこに働く人々が生きがいとやる気を持ちつづけ、創造的な仕事ができる場を提供し、高度な技術と安全を支える人間を育てていく責務を担っている

It is essential that employees be fully aware of their responsibility to help develop the enterprise, heighten its safety factor, and actively participate in its promotion. To attain this goal, the enterprise must build a corporate climate conducive to this.

さらに重要なことは、一人ひとりの人間自身が、企業を育て、盛り上げていく、安全を高めていくための一員であるというフクティブな認識と参加意識を持つことであり、そのような企業全体の風土をつくりあげていく

Electric Power Control Dispatchers

Freight Dispatchers

Tokyo Control Operation Center

Electric Power Supply Dispatchers

Electric Power Control Dispatchers

Signal, Telecommuni-cation Dispatchers

Facility Dispatchers

Passenger Service Dispatchers

Transport Dispatchers

Operation Dispatchers

Freight Dispatchers

2. ATOS - ultimate operation control after privatizing

Japan National Railways

－民営会社となって実現した最新鋭の運行管理システム　ＡＴＯＳ－

Area in charge of Tokyo Control Operation Center

Working Kilometers 　　　 1,352.2km

Number of Stations 　　　 　 374

Number of Trains(per day) 　 8,000

Number of Passengers(per day) 13 million

　　　　　

Train crews, station attendant, maintenance personnel (number, assignment, conditions,education/trai-ning curricula, etc.

　　　Changes in social awareness, declining birthrate & demogra-phical aging, competition with other means of transport, changes of industrial structure,etc

　　　Track layout at station/length of railways, numbers of platforms, curves, grades, double & single track, types & capacity of overhead wires,signal methods & operation intervals, train acceleration/deceleration capability, train composition, & capacity of train bases, etc.

Equipment information

Employee information Social information

　 Customer information

Number of passengers, flow of passengers, demand for trans-fers, congestion rate, demand by the hours of the day, etc.

Train operation plan

A railway based on the combination and exchange ofinformation

　　　－情報の組合せと交換の上に成り立つ鉄道システム－

Advanced transport operation

control suitable for th inform-

ation age

Autonomous Decentralized Transport Operation 　 Control System

3. ATOS as motivating people in their job and life

－ＡＴＯＳが産んだ、人々の生きがいとやる気－

First ATOS route began in 1996 Seven years needed to scrap JNR-type operation control　 ATOS now functions over 570km of railway

　 The goal: ATOS control of more than 1,000km　

CTC

Centralized Traffic Control System

PRC

Programmed Rout Control System

　 Inherited from JNR of the ‘60s

Emphasis on track control of trainInterlocking plants consolidated by centralized traffic controlDispatchers totally occupied with signal control operationThe difficulty of large station controlSystems mainly intended to cut personnelThe difficulty of applying these systems to high-density traffic routs Information system provided for passe- ngers being immature, etc

　 Discarding JNR-style operation control(CTC,PRC)－国鉄型運行管理システム (CTC,PRC) からの脱却－

Railway signal technology　 A concept original to railways Peculiar and closed Alienation from co- mputer Slim potential, etc.

　Planning

　Operation

　Control

　Information

　Guidance

Systematization with a future prospective

Merging withgeneral-purpose computer technology

Total system assoftware technology

From signal technology to software technology

　　　　　　－信号技術からソフトウェア技術へ－

Enthusiasm of top management

・ Pursuit of passenger comfort and confidence

・ Fostering personal with creativity and design capability

・ Systematization suiting the the new era.

・ Quest for worker motivation

・ Upgrading dispatcher technical and design abilities

・ A great step in the quest for an expandable system

・ Creating among emplo- yees a sense of value in working and life

・ Fostering future railway experts

・ Completion of the control center, including crisis management, in Metro- politan Tokyo,etc

　　　　　　　

　　　　　　 Engineering challenge

　　　　　　　　　　　　　　 ・ Fail-safe system by the use of general-purpose computers　 　　　　　　　 ・ Fail-safe handy terminals 　　　　　　　　 ・ Signal network using general- purpose protocol(TCP/IP) ・ Autonomous dispersion,assurance, software techniques,etc.

　　　　　　　　　　　　　　　　　　　　　　・ Changing policy to train interval control ・ Sending messages regarding prospect for resuming operations, and drafting an operation plan looking beyond the situation ・ Education/training methods to motivate workers(goal-setting, evaluation of results) ・ Opening positions for young dispa- tchers ・ Manual for common use with work sites

Discarding JNR-type operation controlChallenges for a tota- lly functional, highly efficient system (adoption of general- purpose technology & IT technology)

Discarding the old ope- ration control conceptQuick restart of train operations and assured stabilityUpgrading dispatcher technical abilityCooperation between dispatchers and work sites

Operating challenges

Challenges to ATOS development－ ATOS 開発への挑戦－

4 ． Traffic control in Metropolitan Tokyo

changed by ATOS

－ＡＴＯＳが変えた首都圏の輸送管理－

　　　　　　 Rout control at station

Routes of trains arriving at and departing from stations are controlled automatically, based on the diagram information transmi- tted from the center to each station and train position detection. Car shunting in station is controlled through portable radio terminal

Display of train positions

Train schedule adjustment

Train operating status, constantly changing, is displayed. Planned operation and results of train operation are represented by lines on the graphic display; data input for train schedule adjustment is possible and the results are transmitted to stations and reflected in route control and passenger information

The train diagram for ATOS is made by receiving the diagram data from IROS, then adding car shunting and passenger information data

Graphic display of train diagram Picture for train diagram preparation

Passenger information at stations

Based on scheduled time and train type in the diagram transmitted from the center system and on train position, the approach of trains, scheduled departure time, etc. are given to passengers by automatic announcements and passenger information displays. Station information and train operating status are also run on the passenger information display as scroll messages.

The latest train operating status is displayed on information terminals at station and depots

Information terminal showing train positions at station

Information terminal showing the train operation plan and delays at a station

Passenger information display showing scheduled train departure time and type.

Maintenance work management

Planning of maintenance work

Before starting maintenance work, the staff should input the maintenance work plan through an information terminal. The input items are the equipment to be used, the time to start and complete working, the train number to start the maintenance work, etc.

Execution of maintenance work

When the maintenance work is to begin, the staff should download the maintenance work plan from the information terminal to a portable radio terminal and input ‘start work’ at the maintenance work site. The maintenance work is permitted to start when the train operating status provided by the route control function meets the requested condition

Information terminal showing maintenance scheduling

Portable radio terminal

　　 Superior safety and dependability

No serious accidents since the start of its operation

Quick recovery fromdisorganized train operation

40% faster than the previous system

Assured safety in maintenance work

Number of maintenance jobs handled: about 300 per day

Supplying information to vast number of travelers

2,400 passenger information displays at some 170 station

・ Improved technical capabilities・ Higher transport service quality ・ Fostering employee recognition of 　 the 　 value of work and living・ System development from the 　 customer’s point of view,etc

ATOS Achievements 　　－ＡＴＯＳの成果－

5. The passenger information system

－パッセンジャー・インフォメイション・システムへの道－

Contacts between power companies and customersare electrical outlets and a monthly invoice. On the other hand, railway companies have an abundance of contact points with customers, thus have myriad chances to deepencommunication, which leaves them open to a raft of complaints. Many other industries gaze at them enviously. Communication between railways and society will producereform measures from a broader viewpoint.

　

安全を求める

　

　

　

Four Customer Principles

A Demand for Safety

Selection

Getting to Know

　

ReflectingOpinions

Effective use of operation data,etc.・ Making the most SUICA information,etc.・ Reflecting ATOS data on operation plans

Monitoring equipment conditions・ Remote sensing・ Remote maintenance 　 function

Acceleration of train crew &rolling stock operation・ Operation plan support system・ Fast collection & judgment of train breakdowns,etc

Improved transportmanagement dependability・ Support system for operation 　 plan changes・ Fast collection & judgment of emergency information ・ Addition of train connection adjustments,etc.

Signal control at station

CTC, PRC

Total systematization by ATOS・ Linking with the operation plan drafting system・ Traffic control of all railway service areas including large stations・ Enrichment of information supplied to passengers・ Systematization of maintenance work

Flexible train operation ・ On-demand operation ・ Free diagram operation ・ Faster shuttle service, extended train operation,etc.

Elaborate passenger informationsystem・ Information on first train arrivals and departures・ Information train position and waiting time・ Personal information retrieval,etc Information to employees

・ Train crew notification & communication system・ Communication to passen- gers regarding transfers to other railways,etc.・ Mobile ATOS terminal(train delay information,etc.)

The passenger information system

6. The future of our young staffs－若者たちの未来－