automating business processes @ cern
DESCRIPTION
Automating Business Processes @ CERN. Jurgen De Jonghe , GS-AIS CERN. Based on a presentation from Nicolas Décrevel , Rostislav Titov. CERN. 2500 Staff 8000 visiting scientists 500 universities 80 nationalities Half the world’s particle physicists. - PowerPoint PPT PresentationTRANSCRIPT
CERN – European Organization for Nuclear ResearchIT Department – e–Business Section
Automating Business Processes @ CERN
Jurgen De Jonghe,GS-AIS CERN
Based on a presentation from Nicolas Décrevel, Rostislav Titov
CERNe–Business
CERN
2500 Staff 8000 visiting scientists 500 universities 80 nationalities Half the world’s particle physicists
CERNe–Business
Best of breed vs integrated suite
Package
Needs
NeedsNeeds
Needs
Needs
MissingNot needed
Package
Package
Package
Needs Needs
Needs
Needs Needs
Needs
Interfaces
Interfaces
Integrated Suite “Best of Breed”
CERN Choice: Best of Breed– Buy best solution for each business unit– We manage the integration & customizations– We provide transparent layer for end-users
CERNe–Business
Best of Breed ApplicationsFinance/Purchasing
– Qualiac• Qualiac finance
– General ledger– Accounts Payable– Accounts Receivable (Team invoicing)
• Qualiac purchasing– Contracts– Purchase order management– Goods reception
• 145 active users• 720’000 accounting entries, 35’000 purchase orders, 47’000
invoices, 14’000 team invoices per year;
CERNe–Business
Best of Breed Applications Logistics
– BAAN• Stores management, Replenishment, Sales• 50 registered users• 55’000 sales orders/146’000 order lines per year• 6’500 purchase orders/22’000 order lines per year
CERNe–Business
Best of Breed Applications HR
– Oracle HR• 115 registered users, • 50'000 database operations on 5'500
personal files per month• 150’000 persons registered in database
– E-recruitment
– HR*Access:• Payroll: 3’800 salaries per month
CERNe–Business
In-house development Where market availability doesn’t meet CERN
needs AND there is a strong business case
Examples– Workflow and electronic
document handling– HR & Financial Reporting– Contract Management– Activity Planning & Collaborative project management– EVM: Earned Value Management– (Maintenance) Intervention Management Planning &
Safety
CERNe–Business
Overview of applications
CERNe–Business
EDH
Electronic Document Handling @ CERN
CERNe–Business
Electronic Document Handling
o Self-Service Requests: creation, validation, routing, authorization and archiving
o Automates most CERN business-processes
o 1st version in 1992, Web-based since 1998
CERNe–Business
Purchasing through EDH
Demande d’Achat Interne– Purchase from any external supplier– ~35% of all purchases
Demande de Matériel– Purchase from CERN Stores (>50’000 items)– Purchase from selected suppliers via B2B
(Business-to-business) scheme
CERNe–Business
Paper Purchase Order
CERNe–Business
Purchasing Process Support
Order
Approbation d'une réception (EDH)
Invoice
Goods
Payment
$
Accounting Reception
Request
Transfer
Purchasing
Commande (EDH)
Authorisation
CERNe–Business
Demande de Matériel
CERNe–Business
Workflow in Action
CERNe–Business
Workflow in Action
CERNe–Business
Workflow in Action
CERNe–Business
Workflow in Action
********
CERNe–Business
Workflow in Action
AlreadyApproved
CERNe–Business
Workflow in Action
XML
Order
CERNe–Business
Workflow in Action
CERNe–Business
Closing the loop for Budget Holders…
CERNe–Business
EDH Workflow
Philosophy : Minimum Number of Signatures Maximum Level of Delegation Required signatures MUST be obtained Non-blocking signatures
– EDH will search for delegates in case of absence or timeouts
Idea is to get a document through the system from start to finish as quickly as possible : Streamlined Electronic Procedures
EDH is NOT a negotiating/decision aiding tool
CERNe–Business
Workflow Engine
EDH Workflow is a commercial product– Based on BPEL standard (but about to
migrate to BPMN in the near future)We use ActiveVOS
– Visual workflow design– Robust server with a good track record– Process versioning
CERNe–Business
Workflow Design IDE
CERNe–Business
How EDH helps meet the Challenge
Reduce costs Increase efficiency
Maintain control
Streamline processes Increase productivity Empower workforce
Reduce costs Increase efficiency
Maintain control
Streamline processes Increase productivity Empower workforce
At least 40 FTE saved Reuse – cloning 93% < 24h, 71% < 30min < Admin, > Core activities Delegation of rights Enforcing business rules
(Budget, Safety)
CERNe–Business
Reduced delays (1 → 2 instead of 8→14 days)
Increased productivity– No duplicate data entry, Cloning– Transparency & Traceability
Lean Authorization:– Absence handling – Roles based + Delegation – Escalation
Zero paper (environment friendly!)
Benefits
CERNe–Business
EDH Statistics (documents/month)
CERNe–Business
EDH Statistics (signatures/month)
CERNe–Business
Damned Lies?
CERNe–Business
Workflow
TransferPrograms
EDH Desktop
EDH BaseClasses
EDHDocuments
FoundationInterface
Catalog
SignatureRights
JVMTools
Common Business Objects
EDH
CERNe–Business
BPEL Engines EvaluationDesigner Links in
designerXPATH tools
Open source
Java based Halt on fault and retry
Debugging Process versioning
Web based tools
Active BPEL
Oracle BPEL
IBM WebSphere
PXE
Cape Clear
Parasoft BPEL Maestro
Vergil VCAB
Twister / Agila BPEL
IT Pearl
BEA Weblogic workshop
Supported Partly supported Not supported
CERNe–Business
Front-End EDH ArchitectureCERN-made, Java onlyReusable input objects1-2 months to develop
a new processHighly available (multiple Java VMs)
DatabaseServerClient
Computer ApplicationServer
ApplicationServer
CERNe–Business
Security
HTTPS all data encrypted Both MD5 and 1024-bit RSA
encryption for electronic signature