avaya mobile collaboration for enterprise - suntel … mobile collaboration for enterprise...2....

Avaya Mobile Collaboration

for Enterprise

September 2012

© 2012 Avaya. All rights reserved. 2

Agenda – Mobile Collaboration

1. Social and Market Trends

2. Avaya Mobile Collaboration Solution

3. Video for the Mobile Enterprise


Mobile Collaboration Drivers

Blended Personal & Business Life

BYOD and Consumerization

Need to accelerate customer, development and sales processes

People and processes scattered globally

Impact on business and customer relationships

Up to 40% of employees spend >20% of time far from desk – Gartner

Over 80% of Fortune 100 deploying iPhones and iPads – Network World

72% of organizations permitting employee-owned devices – Aberdeen

40% 2011 WLAN growth due to BYOD – Dell Oro

Tablets & smartphones mix together enterprise, personal and social uses

If it is my device I expect to access social and entertainment media!

Security across mixed enterprise/personal use now becoming key

Return to Business Growth


2000 2002 2004 2006 2008 2010

Units Shipped

2000 2002 2004 2006 2008 2010

# of Accounts (active)

2000 2002 2004 2006 2008 2010

$$ Revenue

2000 2002 2004 2006 2008 2010

Messages Sent (non-spam)

Fundamental Market Transitions

Slide

Comments

---------------------

PCs / Laptops vs Smartphones /

Tablets

Email vs

Social Media + SMS

Email vs

SMS

Microsoft Revenue vs

iPhone Revenue


Right People Right Time

Collaboration empowered by enhanced communications that enable you to work and make decisions faster, bringing together the right people at the right time, to harness the collective intelligence of everyone to drive better business results

Right Information

Enabling Collaboration and Mobility

Mobility allowing you to collaborate across devices and media, with the contextual information you need, regardless of location – office, campus, home, hotel, travelling, customer site, remote locations, etc.


Avaya Mobile Collaboration Solution

Avaya Aura® common enterprise-wide foundation for communications and collaboration applications (including messaging, conferencing, video, and contact center)

Avaya Flare® Communicator for iPad for powerful mobile decision making with apps + communications

Avaya one-X® for smartphones, desktops, speech access, and home teleworking Avaya ACE™ for multivendor application integration

Avaya Session Border Controller (SBC) Advanced for Enterprise for secure remote VPN-less access

Scopia Desktop and Mobile, Avaya’s newest video-based collaboration clients from Radvision, an Avaya Company

Internet

http://www.nokia.com/

http://www.google.ca/imgres?imgurl=http://www.iskysoft.com/blog/wp-content/uploads/apple-logo1.jpg&imgrefurl=http://www.iskysoft.com/blog/apple-to-release-first-quarter-results-jan-18/apple-logo1/&usg=__2H3udKQam9h2d3T4N9YI8Fm265E=&h=480&w=397&sz=22&hl=en&start=2&zoom=1&itbs=1&tbnid=HhYIr-Oz_5sLkM:&tbnh=129&tbnw=107&prev=/images?q=apple+logo&hl=en&gbv=2&tbs=isch:1

http://www.google.ca/imgres?imgurl=http://devlup.com/wp-content/uploads/2010/05/android-logo.jpg&imgrefurl=http://devlup.com/mobile/what-is-android/348/&usg=__qEgvIohXmHSzCFnxGQEGrlKmx_g=&h=264&w=239&sz=44&hl=en&start=2&zoom=1&itbs=1&tbnid=8Oa-TwYqcOw5bM:&tbnh=112&tbnw=101&prev=/images?q=Android+logo&hl=en&gbv=2&tbs=isch:1


Flexibility to Tackle All Mobility Profiles

Road warrior

Typically not in any office, often travelling, meeting customers and partners, needs back-end support

Teleworker

Often in a home office, yet needs

full enterprise access and capabilities

Nomad

Sets up their office wherever they are, may “hot desk” for this, always needs rich access to people and information

Campus roamer

Moves around campus or enterprise

locations, may often be away

from their office, or not have one


Enterprise-wide Collaboration Mobile Collaboration is part of Avaya’s consistent end-to-end architecture

Service Provider

s

Standard Media

Web

Social Networks

Stores Branches

Customers

Partners

Suppliers

Customer Facing

Specialists

Mobile Collaborators

Experts

Back Office

Knowledge Workers

Service Agents

Other workers

Avaya Aura® Avaya Networking Service

Providers

Apps Contact Center

Apps Collaboration

Apps Social Media

Cloud Services

Multi-vendor IP-PBXs

web.alive


Fun and easy to use “cards & spotlights”

Calls, IM, Presence from anywhere

One-number accessibility

Reduce cellular expenses with VoIP over WiFi / 3Gdata / Internet

Search corporate LDAP directories

Easily switch between other iPad applications while calls continue

Manage multiple calls, just like in

the office

Quickly find all your

contacts

Set presence

information

Select communication

modes

Manage contacts, call log

& IMs

Launch email from history or

contact fan

Enabling Mobile Decision Making Avaya Flare® Communicator for iPad

Easily extend your office: transition from deskphone

or desktop-client by just logging into iPad app

See http://www.avaya.com/usa/demos/avaya-flare-communicator-for-ipad-device

http://www.avaya.com/usa/demos/avaya-flare-communicator-for-ipad-device












Manage Collaboration with Avaya Flare

The Flare Experience

provides true universal

collaboration across any

modality, efficient

management of contacts,

and simple access to

contextual information

during any given session

ADVD Tablets Mobile Devices SIP Phones Laptops, PCs

A common experience across regardless of access device or connectivity method

© 2012 Avaya Inc. All rights reserved.


Avaya Flare® –Simplifying the User Experience

Avaya Desktop Video Device

Windows (Communicator

Experience)

Mac, other tablets*

Apple iPad (adding video with

Experience )

A common

experience

across access

devices and

connectivity

methods

* Future Development


Mobile Accessibility on the Road Avaya one-X® Mobile

Your mobile cellular smartphone becomes your office phone

Integrated smartphone client with • One-number accessibility (your business #)

• One-number call-out identity (your business #)

• Use corporate international/LD calling plans • Call screening • Visual voice mail • Enterprise directory search • Unified call logs (with phones & desktop client)

Rapidly collaborate with the best available person

Control your availability and see presence of enterprise contacts

Android, Blackberry, iPhone, Symbian clients

http://www.nokia.com/

http://www.google.ca/imgres?imgurl=http://www.iskysoft.com/blog/wp-content/uploads/apple-logo1.jpg&imgrefurl=http://www.iskysoft.com/blog/apple-to-release-first-quarter-results-jan-18/apple-logo1/&usg=__2H3udKQam9h2d3T4N9YI8Fm265E=&h=480&w=397&sz=22&hl=en&start=2&zoom=1&itbs=1&tbnid=HhYIr-Oz_5sLkM:&tbnh=129&tbnw=107&prev=/images?q=apple+logo&hl=en&gbv=2&tbs=isch:1

http://www.google.ca/imgres?imgurl=http://devlup.com/wp-content/uploads/2010/05/android-logo.jpg&imgrefurl=http://devlup.com/mobile/what-is-android/348/&usg=__qEgvIohXmHSzCFnxGQEGrlKmx_g=&h=264&w=239&sz=44&hl=en&start=2&zoom=1&itbs=1&tbnid=8Oa-TwYqcOw5bM:&tbnh=112&tbnw=101&prev=/images?q=Android+logo&hl=en&gbv=2&tbs=isch:1


Hands-free, Eyes-free, Personal Assistance Avaya one-X® Speech* (included with Avaya Aura® Messaging)

“Follow Me!” …and have all your calls flexibly forwarded to you wherever you are.

“When am I free today?” …keep track of your time wherever you are!

“Schedule a reminder” …and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!

“Read my messages” …voicemail and/or email. Filter by status or by sender. You can reply, forward, delete, …

“Send a message” …to a contact’s email, to a voicemail box or somebody within your corporate directory.

“Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!

* Available for English only


Lowering Costs with Voice over WLAN Avaya one-X® Mobile SIP for iOS

* Also runs on iPad, where Avaya Flare® Communicator may be preferred

Your iOS device becomes your office phone when roaming

Supporting roaming SIP users on convenient iPhone and iPod Touch devices*

Voice over WLAN with no cellular costs

• Remote access over Internet / cellular-data

One-number accessibility (your business #)

Call control (transfer, conference), call history, dial-plan integration

Contact Management

Voicemail message waiting indicator


Integrated Desktop and Teleworker Experience Avaya one-X® Communicator

Integrated desktop client

Flexible travel, teleworker and office voice choices: • VoIP to desktop • Call-back to home/any phone • Control office deskphone

One-number accessibility

Easy to shift to iPad or smartphone client when you leave your desktop

One click access to email and other desktop apps

Low cost webcam video option


Connect face-to-face with one click

Kiosk, Tablet, Mobile, PC

Browser-based application

No proprietary software

Pre-session testing of user’s microphone and camera

Customer audio control display

•Support Adobe AIR Clients and Android 2.2+ Mobile Devices

•Support internet-connected PCs without special software

Avaya One Touch Video Capabilities

Client-friendly

LINK HAS EMBEDDED AVAYA ONE TOUCH VIDEO URL


Click to Video from Email Signature

Link has embedded Avaya One Touch

Video URL to DMZ with extension, full

telephone number, or SIP URI


Cost-effective Conferencing for All Workers Avaya Aura® Conferencing Standard Edition

All-in-one audio, web and SD video conferencing

Up to 500 sessions (100 video) packaged on a single server

Open SIP voice/video integration

Up to 50% savings with fast ROI compared with external services

Touchtone commands or control from web or Avaya one-X®

Calendaring and in/out calling

Easy to deploy web conferencing with presentations, desktop share, whiteboard, polling, chat, streamed presenter video, and audio control

Conferencing


Avaya Aura® Conferencing 7

Integrated Audio, Video, and Web Collaboration

Scale to Thousands of Desktops

Continuous Presence with Customizable Windows

Highly Efficient Bandwidth Management


Immersive 3D “Virtual World” Experiences Avaya web.alive™

Alternative to traditional audio/web conferencing

Much more dynamic and engaging avatar, 3D, and spatial audio experience

More effective meetings, team activities, and training

Meet who’s there, move around, chat, go outside or to another room to talk privately

Presentation, browsing, banners, screen-share and phone-out tools

Ask for a demo – experiencing is believing!


Easy-to-use

video with

intuitive

collaboration.

Anywhere,

anytime,

any-device video.

Simplify and

reduce the cost

of today’s

complex video

networks.

Simple, interoperable video for enterprises small to large

Faster.

Smarter.

Better.


SCOPIA Desktop So much more than an “Endpoint”

Participant list

Directory

Raise hand, Lecture mode

Moderation controls

Change layouts

Chat

Webcast & recording


SCOPIA Mobile Participate in a meeting from your Tablet or Phone

24

So much more than an

endpoint.

Moderate, invite, control…

Everything is there

9/20/2012

Full interoperability with rooms

Telepresence systems and major

UC clients

H.239 Compatible

presentation with

Content Slider


Full Interoperability


Avaya Aura®

Three Tiered Architecture

Clients and Devices

Desktop and Mobile Devices

Avaya Flare® Experience Avaya one-X® Clients

Video Endpoints

Communications Infrastructure

Data Infrastructure

Session Manager, SBC

System Manager

Voice/Video Services

Presence/IM Services

Application Integration

Core Communication Services

Communication Applications

Avaya Agile Communications Environment™ (ACE)

Avaya Aura® Messaging

Avaya Aura® Conferencing

Avaya Aura® Contact Center


Understand core business priorities

What is preventing you from reaching your business objectives?

Identify key users and business processes

What processes, work profiles and target users will benefit the most?

Every user does not need every app!

Target for maximum immediate return

Where can you get the most bang for your buck? Which applications help most?

Who are the key users? What are the key integrations with business applications?

Incrementally build into reference architecture

What “self funded” steps will save money, lower TCO and increase agility?

How can existing investments be leveraged and extended?

Avaya Collaboration Adoption Methodology


Avaya Mobile Collaboration – Conclusion

Faster collaboration accelerates business

Increasing the accessibility of the right people globally

Providing the right experience for every person – broadest range of clients

Smarter decisions drive business results

Integrating communications and business tools to support decision making

Simplifying collaboration for ordinary workers with Avaya Flare® Experience

Lower costs and TCO

Securely deploy on the open and reliable Avaya Aura® 6.x enterprise foundation

Complementary to existing Avaya one-X® and UC application investments

Make BYOD a reality with Avaya wireless roaming and security options


Mobile Collaboration Pack Get started quickly with a complete trial package

Avaya one-X® Communicator 6.0

Two hardware servers with:

Avaya Aura® Solution for Midsize Enterprise (All core Avaya Aura services on a single hardware server)

Avaya one-X® Client Enablement Services

One Avaya G430 Gateway

50 SEATS

Avaya Aura® Enterprise Edition: 50 user licenses

Avaya Extension-to-Cellular Avaya one-X® Mobile

1 Yr Software Support + Upgrades, Hardware

Maintenance

APS Implementation

CLIENT

LICENSES w/ UC All Inclusive (qty 50) licenses

INFRASTRUCTURE

PROF. SERVICES SUPPORT

Target Customer

“Street” Price $50K

Easy to add further users, products and services a-la-carte

ADDITIONS

Future Entitlements via Upgrade Subscription

FUTURES

Avaya Flare®

Communicator for iPad

(qty 50, s/w only)*

* Available through separate introductory offer

(Scales to 1000 users)

avaya mobile collaboration for enterprise - suntel … mobile collaboration for enterprise...2....

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