B9802023

NHS (National Health Service)is the public health service in Britain that provides medical treatment and is paid for by taxes.leafletA printed sheet of paper, sometimes folded, containing information or advertising and usually distributed free.family practitionerA physician who has a general health care practice and no specialization.

opticianA person whose job is to examine people's eyes and to recommend and sell glasses.sort outclassify.confidential Intended to be kept secret.staffAll the workers employed in an organization considered as a group.

establishto discover or prove the facts of a situation.CharterA written constitution or description of an organization's functionspracticesA way of doing something that is the usual or expected way in a particular organization or situation.

There is new system will be adopted from 1st April 1996 in order to provide a new way for people to complain about NHS treatment or services. The new procedure will work in the same way whatever part of NHS you want to complain about.

What kind of complaints did you have your own experiences.

Before knowing the system to complaint, who do you turn to helpOr whom do you complaint to

Paragraph1From 1st April 1996 there will be a new system to use if you want to complain about the services or treatment you get from NHS. You can select different options which the system offered if you want to complain.

Local resolutiontell someone involved in your care the cause of your complaint.Phone to the NHS complaints managerstell someone who is not involved in your case.Phone to the local health authority complaints managerif your complaint is about a family practitioner.

Paragraph2Whoever you ask to look into your complaint, will deal with the case efficiently. Sometimes they need to involve other staff to help, but they will ensure any information about you is kept confidential.

Paragraph3According to Patients Charter, you have the right to have a full and prompt reply. NHS will be kept informed you of progress if NHS cannot reply within 4 weeks.

Throughout this document we refer to: RIGHTS - which all patients will receive all the time; and EXPECTATIONS - these are standards of service which the NHS is aiming to achieve. Exceptional circumstances may sometimes prevent these standards being met. It is helping the NHS to listen to and act on peoples views and needs; set clear standards of service; provide services which meet those standards.

After seeing the concept mentioned in the Patients Charter.What kind of rights do all patients have

Do doctors have any rights

Paragraph4Local family health service practitioners have their own complaints procedures. You can get details of how to complain from staff in these practices, and they will respond your complaint within 10 working days.

Paragraph5Who can complain Anyone who is receiving, or has received, NHS treatment or services. If you cannot complain yourself, people who share a tight bond can complain for you.

Paragraph6NHS will only investigate complaints that are eithermade within 6 months of the eventor made within 6 months of you realising that you have something to complain about as long as that is not more than 12 months.

Paragraph7These time limits can be waived if there are good reasons why you could not complain sooner.

What kind of reason is good enough to remove the time limit

Is this system good enoughOr just increasing doctors burden.

Do we really need to have this systemOr it is just wasting social resources.

dupeDeceive; trick.glamorisation the act of making something or someone more beautiful (often in a superficial way).dubiousNot to be relied upon; suspect.deceptivelikely to make you believe something that is not true.marchto walk through the streets in a large group in order to protest about something.

unveilto show or introduce a new plan, product.stridentaggressive.outlaw to make something no longer legal.cite to mention something as a reason or an example.scantily almost not.draw to attract or interest somebody.

venue a place where people meet for an organized event.curtailto limit something or make it last for a shorter time.draw up to draft.

Before reading the article.What is your first impression about tobacco

Would you like to give it a try to smoke

WHO spared no effort to make tobacco and smoking away from our life because they do harm to our health. Through the efforts of advocacy and actions we can see some resultsThe Thai model.

Paragraph1~3WHO attacked tobacco companies because their marketing practices are targeting young people in Asia. A campaign hold on World No Tobacco day was aimed to criticize the promoting of tobacco.

Paragraph4~5There were many people who advocated the campaign, certain activities were done to emphasize the lethality of smoking.

Paragraph6~10Smoking problems is becoming serious. All evident of the impact of tobacco demands WHO to take a more strident approach.

Paragraph11~15WHO officials have accused the industry of using strategies outlawed. Many of promoting methods are unethical.

Think up several ways to promote the selling cigarettes.

Are these ways all ethical

Scantily-dressed women.

Deliberately placing advertisements near the school.

Selling cigarettes with more than twice the maximum amount in developed countries.

Paragraph16~20A number of Asian countries were beginning to act on the problem , and Thai is a execellent model for other countries to follow.

Do you think that WHO is overreactingTobacco and smoking problems are not so serious, just take them easily. Give your opinion.

What kind of bad habits do you think that we should not keepex:smoking

Are you smoking cigarettes ?or are sigarettes smoking your life

Do you like if there are someone else smokink besides you

Thank you for your attention

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