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FAQ: Explanation Of EachBlackBerry Service Book Type

by Ronen Halevy on Jan 22nd, 20095 Comments

When users first hear about a BlackBerry service book they usually give me aquizzical look. Its not something any other phone really does or requires.Some carriers will push out configuration files but thats a one time deal. Fora BlackBerry a service book details how your BlackBerry will connect withRIMs servers and enables certain features that require a differentconfiguration. Without specific service books your BlackBerry will be limitedin its functionality. For example, the browser and each email address you

have each have their own service book needed for them to function.

The problem is that it is quite difficult to understand some of these servicebooks by their name. For example, Browserconfig is pretty self explanatorybut IPPP for BIBS is cryptic.

One of our dedicated readers, Nathanael, sent me this great table he foundin some RIM documentation that details exactly what each service book doesbased on the type it is. Not sure exactly where the source is but I found itenlightening.

Service Book Functionality

5 Click [BrowserConfig]

Contains settings that are used by the E-mail Settings icon to create a newBlackBerry Internet Service account ormaintain an existing one.

5 Click [IPPP] or 5 Click [WAP]Contains routing information that is usedby the E-mail Settings icon for BlackBerryInternet Service accounts.

Browserconfig for IPPP

[BrowserConfig]

Contains settings for the BlackBerryInternet Browser Service such as a

preconfigured homepage or bookmarks.

IPPP for BIBS [IPPP]Contains information about BlackBerryInternet Browser Service routinginformation.

Desktop [ALP] or BlackBerry [ALP]*Contains information that is required toperform wireless Global Address Booksearches.
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Desktop [BBIM] or BlackBerry[BBIM]*

Contains the record information that isused to send instant messages with anenterprise instant messaging service suchas Microsoft Live CommunicationsServer.

Desktop [BrowserConfig] orBlackBerry [BrowserConfig]*

Contains settings for the BlackBerryBrowser such as preconfigured homepageor bookmarks.

Desktop [CICAL] or BlackBerry[CICAL]*

Contains information that is required forBlackBerry wireless calendar operations.

Desktop [CMIME] or BlackBerry[CMIME]*

Contains information that is required tosend messages and perform functionssuch as wireless email messagereconciliation.

Desktop [IPPP] or BlackBerry [IPPP]*

Contains information that is required to

use and browse the Internet using theBlackBerry Mobile Data System(BlackBerry MDS).

Desktop [SYNC] or BlackBerry[SYNC]*

Contains information that is used towirelessly synchronize organizerdatabases and to wirelessly backup andrestore BlackBerry smartphone data.

Note: The BlackBerry smartphone mustbe running BlackBerry Device Software

4.0 or later and be connected to aBlackBerry Enterprise Server softwareversion 4.0 or later.

Provisioning [Provisioning]Contains information that is used to turnon or off the Enterprise Activation icon forBlackBerry Device Software 4.0 and later.

MMS Transport [WAP]

Contains information that is required tosend Multimedia Messaging Service(MMS) messages over WirelessApplication Protocol (WAP) 1.x.

MMS Transport [WPTCP] Contains infromation that is required tosend MMS messages over WAP 2.x.

MMS client [MMS]Contains information regarding thewireless providers MMS settings.

WAP Browser [BrowserConfig]Contains settings for the WAP Browsersuch as a preconfigured homepage orbookmarks.


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WAP Transport [WAP]Contains information that is required toconnect to a wireless providers WAP 1.xgateway.

WAP2 Transport [WPTCP]Contains information that is required toconnect to a wireless providers WAP 2.x

gateway.

WAP Push Config [WAPPushConfig]

Contains information that is used to setupa WAP-push connection on a BlackBerrysmartphone for WAP dependentapplications and is also used for new MMSmessage notifications sent using WAPPush.

Web Client [CMIME]

Contains information that is required tosend messages and perform functionssuch as wireless email reconciliation with

the BlackBerry Internet Service 1.8.

Note: BlackBerry Internet Service 1.8 isno longer available and has beenreplaced by the BlackBerry InternetService 2.x.

Yahoo Messenger [YHO]

Contains the record information that isused to send instant messages using theYahoo! Messenger client.

Note: This service book is available fromthe wireless service provider.

[BBIMConfig]

Contains configuration and carrierinformation for a retail instant messagingapplication and is also used in thecreation of the [KEYNOGO] service book.

[BBIM]

Contains information that is required forsending instant messages with a retailinstant messaging application.

[KEYNOGO]

Contains information that is used for theencryption and decryption of instant

messages that are sent using a retailinstant messaging application.

For example, the algorithm used byGoogle Talk is Advanced EncryptionStandard (AES) 256 bits.

[CMIME] Contains information that is required to


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send email messages and performfunctions such as wireless emailreconciliation with the BlackBerry InternetService.

[CICAL]

Contains information that is required for

BlackBerry wireless calendar operationswith the BlackBerry Internet Servicerunning BlackBerry Device Software 4.2or later.

* The service books marked with an asterisk appear on the BlackBerrysmartphone with either Desktop or BlackBerry in the title. Additionally, theyare named according to the message service display name in BlackBerryRedirector Settings which is a part of the BlackBerry Desktop Manager.Although the names are different, both service books function in exactly the

same way.

http://www.berryreview.com/2009/01/22/faq-explanation-of-each-blackberry-

service-book-type/

BlackBerry Glossary

Welcome to the BlackBerry FAQ!

BlackBerryFAQ.comis the sister site toBlackBerryForums.

This is a glossary of terms commonly found on BlackBerry Forums and other

mobile phone forums.

This article has been originally written/compiled by Mark Rejhon of BlackBerryForums.com.

It was updated in May/June/Septmber of 2007 by JSanders of BlackBerryForums.com
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Contents[hide]

1 APN

2 BES

3 BIS

4 BWC

5 DM

6 HTML

7 MDS

8 MMS

9 OS

10 PIM

11 PIN

12 PINMessaging

13 PushEmail

14 RIM

15 ServiceBook

16 SMS

17 Sync

18 TCP/IPStack

19 WAP

20 NetworkTypes

APN

This is an acronym for Access Point Name. This is used for the TCP/IP stack. This is a kind of

a gateway between the mobile network and the Internet network. To gain access to always-

on Internet from a mobile phone, such as instant messaging, it goes through an APN. Some

mobile phones, such as BlackBerryuses multiple APN's. The main APN is blackberry.net for

the BlackBerry emails, but there are other APN's that are carrier-specific for getting Internet

access such as Verichat, etc.

BES
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This stands for BlackBerry Enterprise Server. BES turns a BlackBerry into a powerful

government-quality secure email system with full wireless email and PIM synchronization,

including email folder structure, moves between folders, deletions, unread/read indicators,

etc. An administrator can even kill a BlackBerry remotely through BES when it gets stolen

too. People who need inexpensive BES, can see the Hosted BES FAQ. BESalso provides

MDS capability, which is generally higher-reliability than the recently available TCP/IP stackfound on BlackBerries.

BIS

Stands for BlackBerry Internet Service. This is your @blackberry.netemail account, which

you can access via a web browser, in order to configure your BlackBerry through a web-

based interface. You can also read your blackberry.net emails on your BIS account. This is

the new name for the BlackBerry Web Client (BWC).

BWC

BWC is an abbreviation for BlackBerry Web Client. This is the old name for "BlackBerry

Internet Service". See BIS.

DM

Desktop Manager is the software application used by a BlackBerry to communicate with

your PC for synchronizing data in your calendar, address book, tasks and memos. Other

applications included in recent versions of DM include a Switch Device Wizard used for

moving or upgrading from one BlackBerry to another and other phonemodels/manufacturers to a BlackBerry; Media Manager, used for transferring media

content (music files, pictures, ringtones, etc.); Application Loader, for loading additional or

third-party software to your BlackBerry; and Backup/Restore, used to backup the data

content on your BlackBerry and likewise to restore content from your backup to the

BlackBerry.
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HTML

Hyper Text Markup Language. This is the format of a document in a web browser. Same

thing as in your desktop web browser, such as Internet Explorer. Recent BlackBerry devices

can now display HTML too.

MDS

This stands for Mobile Data Service. It's a method of Internet connectivity for a BlackBerry.

that is provided by a BlackBerry Enterprise Server. In the past, BlackBerry devices requiredMDS to run most kinds of third-party Internet software. More information can be found at

Configuring Internet on BlackBerry.

MMS

Multimedia Message Service is similar to SMS (see definition below) but allows attachment of

certain images, address book entries, and other media.

OS

Operating System is the core operating software that is the engine of your BlackBerry. There

are various OS versions developed by RIM and released by carriers to their users. Find your

OS on your BlackBerry by (on the BB) clicking Options or Tools, and clicking About.

PIM
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This stands for Personal Information Management. A PIM handles your address book,

calendar, tasks, and notes. A BlackBerry has PIM because it has these. A PalmPilot has a PIM

too. And your desktop Microsoft Outlook is a PIM software program. So is Palm Desktop too.

Macintosh users have Entourage, as well as simpler PIM components such as iCal. PIM's are

frequently designed to synchronize to each other, such as between a BlackBerry and

Microsoft Outlook.

PIN

Each Blackberry has a unique PIN. This is not your 4-digit PIN for your SIM card, but an 8

character long hexadecimal value that is used to identify your device against the BlackBerry

Enterprise Server. So this PIN is not used in the common understanding of "PIN" for logging

in, like your using phone SIM card, ATM card, Online banking.

PIN Messaging

Sending private emails only between BlackBerry devices. A BlackBerry PIN is a special

address code similar to a postal code or phone number, for sending emails only to other

BlackBerry devices. This is not compatible with phone numbersor emails or SMS. It is anentirely different kind of an address. Not every BlackBerry user needs to use PIN Messaging,

but this feature is there if you love it!

BlackBerry_PIN

Push Email

Push Email describes any system where message delivery to a wireless device is

accomplished by a server initiating communication with the end unit. Push Email is often

misunderstood as any system with "immediate" mail deivery. While BlackBerry devices are

well known for having nearly immediate mail delivery, the timing has, in fact, very little to

do with determining whether a system is push email. The key to push mail is the

responsibility of the end client in the mail delivery process. A BlackBerry device never
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initiates the mail delivery process, which is what makes it a push system. BES, BIS and

Desktop Redirector are all push mail systems which integrate with the BlackBerry device.

RIM

Stands for Research In Motion, the company that manufactures BlackBerry devices and

develops software products for it, such as BES.

Service Book

Service Books on your BlackBerry enable various services to be rendered to your BlackBerry,

such as email configurations, the browser and attachment services.

SMS

This stands for Short Message Service. This is a method of sending small text messages

between mobile phones, usually up to 160 characters of text. This behaves like an email,

except the address is simply the phone number of your recipient mobile phone or

BlackBerry. SMS is very popular in some countries such as UK, and especially popular with

the young urban crowd in developed countries. SMS is also a popular substitute for email in

areas where email is used less frequently.

Sync

Short for Synchronization or Synchronize. This allows your BlackBerry to have identical PIM

information as your Microsoft Outlook. New items added to your BlackBerry gets added to

your Microsoft Outlook automatically, and new items added to your Microsoft Outlook gets

added to your BlackBerry.
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TCP/IP Stack

This is a protocol that allows all computers andhandhelds to connect to the Internet. If you

are reading this article, you are already using a TCP/IP stack that is built into your computer

or handheld's operating system. TCP/IP stands for "Transmission Control Protocol / Internet

Protocol". Recent BlackBerry devices include TCP/IP capability, so you can run Internet

software on a BlackBerry.

WAP

This stands for Wireless Application Protocol. This is a method of wireless web browsing.

Kind of like slimmed-down HTML. Wikipedia WAP

Network Types

GSM

GSM is the most popular mobile phone standard in the world. It is used by almost every

country in the world that has a mobile phone network. GSM stands for "Global System for

Mobile communication". This is a second-generation digital mobile phone standard that

transmits voice digitally between the phone and the cell antenna towers. Large North

American mobile phone networks that uses GSM include Cingular and AT&T, Rogers and

Fido, as well as T-Mobile. Standardization has permitted the ability to interchange phones

between many different providers, provided that the phone is not "locked" to function only

on one carrier. For technical information, see Wikipedia GSM.

GPRS

This is a data extension to GSM and stands for "General Packet Radio Service". This enables

devices such as BlackBerry to have always-on access without using up airtime. GPRS simply

transmits data over unused airwaves that are not being used for active phone calls. GPRS

gives priority to phone calls, so GPRS automatically slows down in busy airwaves to prevent
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busy signals on other mobile phones. This is why GPRS can give you unlimited 24/7 always-

on Internet access, without the need to dial the Internet. It is the most widespread always-on

Internet method. BlackBerry uses GPRS for all emails. Speeds are typically between 30 and

70 kilobits per second, depending on conditions and the network. Not all GSM networks have

GPRS. All North American GSM networks have GPRS available. GPRS is partway between

second generation and third generation, so it is often called a "2.5G" network. GPRS canhave fairly high latency, of about 500 milliseconds. For technical information, see

Wikipedia GPRS.

gprs

Lowercase GPRS on BlackBerry means that you have basic data service but without

BlackBerry email support. Also applies to lowercase "1x" for Verizon/Sprint/Bell CDMA and

"nxtl" on Nextel iDEN (see below). GPRS BlackBerries will display an indicator "GPRS" when it

connects with full data service, and lowercase "gprs" when it is not able to connect to full

BlackBerry email/Internet service.

EDGE

This is an extension to GSM and GPRS for faster data speeds. The principle is the same as

GPRS, except data speeds are much faster. Speeds are typically in excess of 100 kilobits per

second, and sometimes in excess of 250 kilobits per seconds under excellent conditions.

Latency is improved over GPRS. For technical information, see Wikipedia EDGE.

iDEN

This is newer proprietary mobile phone networkthat was made popular by Nextel. It standsfor "Integrated Dispatch Enhanced Network". It has the advantage of being natively packet-

based so Internet performance is much lower latency on iDEN networks than GPRS

networks, as low as under one-tenth the latency of GPRS. Telus and some South American

carriers also use iDEN. iDEN phones are not interchangeable with GSM and CDMA phones.

Nextel BlackBerry devices will display an indicator "NXTL" when it connects with full data

service, and lowercase "nxtl" when it is not able to connect to full BlackBerry email/Internet

service. For technical information, see Wikipedia iDEN.

CDMA

This is yet another mobile phone network standard, invented by Qualcomm, and is usedmainly by many North American carriers. It stands for "Code Division Multiple Access". CDMA

BlackBerry devices display an indicator "1X" when it connects with full data service, and

lowercase "1x" when it is not able to connect to full BlackBerry email/Internet service.

Carriers include Verizon, Sprint, and Telus. For technical information, see Wikipedia CDMA.

CDMA2000 and 1X
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Just like GPRS is an extension to GSM, this is a standard that extends on CDMA for always-on

data at higher speeds. CDMA based BlackBerry devcies use 1X for data transmissions. For

technical information, seeWikipedia CDMA2000.

EVDO

EVDO is a lot like EDGE (for GSM-based networks) except it is for use on CDMA networks. It

provides a higher-speed connection (up to 4.9Mbps on downward links) than already

available with the CDMA2000 standard. When EVDO is used on a BlackBerry, it is commonly

identified as 1X EVDO. For technical information, see Wikipedia EVDO.

WiFi

A Wi-Fi enabled devicesuch as a PC, iPod, cell phone or PDA can connect to the Internet

when within range of a wireless network connected to the Internet. The area covered by one

or more interconnected access points is called a hotspot. Hotspots can cover as little as a

single room with wireless-opaque walls or as much as many square miles covered byoverlapping access points. Wi-Fi can also be used to create a mesh network. Wikipedia

WiFi

3G

3G is the third generation of mobile phone standards and technology, after 2G. It is based on

the International Telecommunication Union (ITU) family of standards under the International

Mobile Telecommunications programme, "IMT-2000". 3G technologies enable network

operators to offer users a wider range of more advanced services while achieving greater

network capacity through improved spectral efficiency. Services include wide-area wireless

voice telephony and broadband wireless data, all in a mobile environment. Unlike IEEE802.11 networks, 3G networks are wide area cellular telephone networks which evolved to

incorporate high-speed internet access and video telephony. IEEE 802.11 networks are short

range, high-bandwidth networks primarily developed for data. Wikipedia 3G

Mobitex

This is one of the original networks that early models of BlackBerry devcies ran on. They

were the RIM model 95X series. Mobitex is an early packet-switched wireless data network,

and is still a popular data network for many systems such as taxi meters, parcel delivery

scanners, etc.

Please post terms and acronyms you want added to this Glossary!

http://www.blackberryfaq.com/index.php/BlackBerry_Glossary#Service_Book
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What is BIS?

BIS stands for Blackberry Internet Service. Basically, this is a service from your

provider that lets you receive email and access the internet on personal

Blackberries. BIS differs from BES, or Blackberry Enterprise Server, in that BISretrieves personal email whereas BES retrieves corporate email. Normally, BIS

provides push email for up to 10 non-corporate email accounts and some form of

internet data service, whether that be a set MB limit, or unlimited.

How do I get BIS?

o When you sign up for a personal Blackberry data plan from your

service provider, you are signing up for BIS. It is usually called theBlackberry Internet Service Plan. Ask your provider's local salespersonfor BIS and they should point you in the right direction.

Benefits of BIS over BES:

Get personal email delivered to your Blackberry


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Doesn't require you to set up a BES server.

No BES licensing fees.

Usually cheaper plan rates.

The easiest solution for those who don't work for a company with a BESserver, or for those who want to use a Blackberry for strictly personal use.

What Are The Methods of Receiving Email On BlackBerry?

This is an article that was originally written by Mark Rejhon onBlackBerryForums.com

I noticed on several forums that this is a commonly asked question. So I amposting. There are several ways to get emails into a BlackBerry. BlacKBerrydoes not use a conventional email client, using a push technology. However,you can integrate nearly any email account including POP and IMAP andExchange and even add support for Hotmail/GMail/etc email accounts.

BIS email address.

See BlackBerry Glossary

This is the free push email address included with all BlackBerry plans. Mostcommon method for consumers/prosumers. Send the email to the [email protected] address. This is true push email, asemail will show up instantly on the BlackBerry (in just 5 seconds in many
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cases) the moment someone sends it from a desktop computer. No need tocheck email, it shows up immediately on your BlackBerry screen, SMS-styleor pager-style! To access to your @blackberry.net email account, SeeBWC/BIS Login Instructions

Tip For Advanced Users: When adding new POP/IMAP accounts to yourBWC/BIS account, try entering dummy information for username/password.This will get you straight to the Advanced Server Page, which allows moreconfiguration such as for Secure Password Authentication, etc.

POP and IMAP email.

See BlackBerry Glossary

This is available with all BWC accounts above. The BWC webmail site has aconfiguration that allows you to enter POP hostnames, usernames and

passwords for a certain number of POP accounts. Your BWC willautomatically check email every 15 minutes and forward a copy of messagesto your BlackBerry. This is not true push email; you must send email directlyto the @blackberry.net address (or use BES). Information from RIM website

Email forwarding.

Configure your existing email addresses to automatically forward a copy toyour BWC email address (the one ending in blackberry.net). This will allowyou to have a different email address while retaining push email capability,for those cases you do not need a BES.

Third party email software

such as Reqwireless EmailViewer or HotViewer or midlet-based email clientThese software are not as good as the built-in BlackBerry push email but youcan get third party email software and install them on the BlackBerry forthose special exceptions that you don't want to integrate directly into theBlackBerry. Note: In order to be able to run third party email clients on theBlackBerry, you need either (a) BlackBerryOS 4.0 or later, or Nextel/TelusBlackBerryOS 3.7 or later ..... or (b) use a Blackberry Exchange Server, or a

BES/MDS hosting service.

BlackBerry Redirector.

This is a special software program included on a CD included withBlackBerries, that you can install on your computer. You can run it on ahome computer or office computer -- just leave the computer on 24 hours aday. The software will watch for new emails arriving in Microsoft Outlook and
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then automatically forward a copy of these emails to your BlackBerry. (NoBES needed, although some users have reported a BES Server AddressRequired during installation). But you must keep your computer running 24hours a day to get copies of your email.

BlackBerry Mail Connector.

This is different than the Redirector. This is a special software programincluded on a CD included with BlackBerries, that you can install on yourcomputer. You can run it on a home computer or office computer -- just leavethe computer on 24 hours a day. The software will watch for new emailsarriving in Microsoft Outlook or Lotus Notes and then automatically forward acopy of these emails to your BlackBerry. (No BES needed). But you mustkeep your computer running 24 hours a day to get copies of your email. Thismethod allows relatively tight integration including mail read status, deletesand SENT mail (mail sent on the Blackberry will show up in your SENT Box.

Blackberry Enterprise Server (BES)

This can be purchased as a server for full internal integration with corporateemail, (expensive) or as a BES (MDS) Hosting service for more individualintegration (cheaper). Mainly used by corporations, although someprosumers have purchased BES/MDS Hosting services. This is the preferredcorporate method of push email, fastest and most secure, and allows you tohave your own custom domain names. It interfaces with Exchange Server (orLotus Domino, or Groupwise) and allows your BlackBerry to automaticallymirror your Exchange Inbox. Wireless email sync capabilities means that ifyou delete email on your BlackBerry, it also gets deleted from the desktop.There are other benefits to BES. For example, Version 4.0 of BES also addswireless over-the--air Addressbook/Calendar/Notes/Tasks synchronization.More information for the full corporate version is found here Alternatively,you can get BES Hosting Service if you don't want to purchase the full server.This service is offered by several third parties. The full server itself can costover a thousand dollars, while getting hosting service for one BlackBerrytypically costs less than $25 per month. All five of the above can be usedsimultaneously on different email addresses, into the same BlackBerry"Inbox" (Messages screen).
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BlackBerryProfiles.nsf:This database stores important configurationinformation for each BlackBerry user. The information that is storedincludes handheld identification information, the users triple DESencryption key, link to the users BlackBerry state database, and otherinformation used to manage the flow of messages to and from the

users handheld.

BlackBerry state database: Each user has a uniquely namedBlackBerry state database that contains tracking information for eachmessage. When the BlackBerry Enterprise Server processes a message,an entry is written to the BlackBerry state database. This establishes acorrelation between the original message in the users Lotus NotesInbox, and the same message on the users handheld. The BlackBerrystate database is critical to the operation of the BlackBerry EnterpriseServer.

The Lotus Domino databases used by the BlackBerry Enterprise Server arecreated within the Lotus Domino environment and leverage existing LotusDomino Environment security features. Specifically, the security onindividual databases is controlled by the database Access Control List (ACL).Also, some fields that require more security are encrypted within thedatabase.The BlackBerry Enterprise Server and Lotus Domino Server communicateusing the same Remote Procedure Call (RPC) contained within Lotus Notes.Lotus Notes RPC enables seamless communication between the BlackBerryEnterprise Server, BlackBerry-related Lotus Domino databases and the LotusDomino Server.

After the BlackBerry Enterprise Server creates databases and establishescommunication with Lotus Domino, the BlackBerry Enterprise Server pollsthe BlackBerry users Notes Mailboxes for new mail items. The BlackBerryEnterprise Server can monitor many user mailboxes using the Notes RPC.When a BlackBerry user receives a new message in their Notes Mailbox, theBlackBerry Enterprise Server recognizes the new message using the LotusNotes RPC polling method.

The BlackBerry handheld supports attachment handling through theattachment service. The attachment service supports Microsoft Excel,

Microsoft PowerPoint, Corel WordPerfect, Adobe .pdf files, and ASCII 2003 Research In Motion Limited www.blackberry.com Page 4 of 13

BlackBerry Security for Lotus Domino documents. Refer to theAttachment Service whitepaper for more information on the BlackBerry attachment service.

Refer to the BlackBerry Enterprise Server version 2.2 for Lotus Domino whitepaper for more information on the BlackBerry Enterprise Server.


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4. If the message is not filtered, the BlackBerry Enterprise Server creates anentry in the users BlackBerry state database that associates the originalmessage with a randomly generated RefID and tag.

5. The BlackBerry Enterprise Server strips out the first portion of text from

the message, then compresses and encrypts the message using User 2sindividual Triple DES encryption key that is stored in User 2sBlackBerryProfile.nsf database entry. The encrypted, compressed messageis then placed in the BlackBerryOutbox.nsf database for delivery.

6. The BlackBerry Enterprise Server sends the first portion of the messagethrough the firewall or proxy through port 3101. This connection to theBlackBerry network architecture is on an authenticated outbound-onlyconnection that only the BlackBerry Enterprise Server is allowed to make.

ENTERPRISE ACTIVATION

Pre-requisites for enterprise activation

Before setting up an enterprise activation process, verify that the followingconditions are met:

The service provider has provisioned the BlackBerry device with theBlackBerry Enterprise Server service class.

The BlackBerry device user account is added to the BlackBerryEnterprise Server.

The BlackBerry Enterprise Server is correctly configured to access theBlackBerry device user's mailbox. See KB02276 for information onBlackBerry Enterprise Server administration account permissions.

An activation password is set for the BlackBerry device user account.Note: For instructions on setting up an enterprise activation process,see KB03674.

Once the conditions listed above are met, the BlackBerry Enterprise Servermonitors the mailbox for new messages, including the ETP.DAT activationmessage that will be sent from the BlackBerry device.

The following scenario outlines the steps used to prepare for a wirelessenterprise activation process:
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1. A BlackBerry device user receives a new BlackBerry device andcontacts you to activate it.

2. You set the enterprise activation password on the BlackBerry deviceusers account and communicate it to the BlackBerry device user.

In this period (before the BlackBerry device user initiates activation), theaccount status is Initializing.

Stages of the enterprise activation process

This section provides an overview of the four stages of the enterpriseactivation process.

Stage 1 - Activation

1. The BlackBerry device user types the email address and activation

password in the Enterprise Activation application on the BlackBerrydevice.

2. The BlackBerry device creates an encrypted activation messagecontaining an ETP.DAT file and sends it using the wireless network tothe BlackBerry device user's mailbox. The ETP.DAT message containsinformation about the BlackBerry device such as routing informationand the BlackBerry devices activation public keys.The ETP.DAT message is routed through the BlackBerryInfrastructure to the BlackBerry device user's mailbox as a standardmessage with an attachment. See the Role of the ETP.DAT message inthe enterprise activation process section in this article for more

information on the ETP.DAT message.When the ETP.DAT message is sent, the BlackBerry device displays astatus ofActivating.

Stage 2 - Encryption verification

1. When the ETP.DAT message arrives at the messaging server, theBlackBerry Messaging Agent checks the message contents.

2. The BlackBerry Enterprise Server processes the data attached to themessage, first verifying that the encrypted password matches the oneset for the BlackBerry device user. If it matches, the BlackBerry

Messaging Agent generates a new permanent encryption key usingeither Triple Data Encryption Standard (Triple DES) or AdvancedEncryption Standard (AES) and sends it to the BlackBerry device. TheBlackBerry device displays a status ofVerifying Encryption.

Stage 3 - Receiving services
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1. The BlackBerry Enterprise Server and the BlackBerry device establish amaster encryption key. The BlackBerry device and the BlackBerryEnterprise Server verify their knowledge of the master key to eachother.

2. The BlackBerry device implements the new encryption key and

displays the following message: Encryption Verified. Waiting forServices.3. The BlackBerry Messaging Agent forwards a request to the BlackBerry

Policy Service to generate service books. The BlackBerry Policy Servicereceives and queues the request, and then sends out an IT policyupdate to the BlackBerry device.

4. The BlackBerry device registers that the policy is applied successfully.5. The BlackBerry Policy Service generates and sends the service books

to the BlackBerry device, which is now able to send messages anddisplays the Services Received status. The BlackBerry device thendisplays the following message:Your email address,

is now enabled. Synchronization serviceDesktop [S]

Stage 4 - Slow synchronization

1. Once the [CMIME] service book has arrived, the BlackBerry device willbe able to reconcile messages with the BlackBerry device user's emailaccount. You can configure reconciliation as required. All the servicebooks should arrive at the same time, but only the [CMIME] is requiredfor email reconciliation.

2. The BlackBerry device registers the receipt of its service books to the

BlackBerry Enterprise Server and the activation process completes.The message Activation Complete is shown.

3. The slow synchronization process begins with a BlackBerry devicerequest, synchronizing data from the calendar first (using the [CICAL]service book) and then the other organizer databases with theBlackBerry device.

4. For wireless synchronization to occur, the Desktop [SYNC] service bookis sent to the BlackBerry device. The [SYNC] service book allows fororganizer data synchronization, wireless backup and restore capability,and synchronization of email settings and filters. The process ismanaged by the BlackBerry Messaging Agent for the Calendar, and the

BlackBerry Synchronization Service for the remaining organizerdatabases. For more information on wireless organizer synchronizationand the slow synchronization protocol, see KB03804.

5. The appropriate service books and IT policies are sent from theBlackBerry Enterprise Server to the BlackBerry device. The BlackBerrydevice user is now able to send and receive email messages on theBlackBerry device.
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6. If the BlackBerry device user is configured for wireless organizer datasynchronization and wireless backup, the BlackBerry Enterprise Serverwill send the following data to the BlackBerry device:

o Calendar entrieso Address Book entries

o Taskso Memoso Email messageso Existing BlackBerry device options that were backed up through

automatic wireless backup

When the enterprise activation process is complete, the BlackBerrydevice displays a status ofActivation Complete.

Role of the ETP.DAT message in the enterprise activation processDuring the enterprise activation process, the BlackBerry device sends a

message containing an ETP.DAT file, which contains activation information,to an activation email address stored on the BlackBerry device.

Once the BlackBerry device user selects Activate in the EnterpriseActivation application on the BlackBerry device, the following actions occur:

1. The ETP.DAT message is sent to the BlackBerry Infrastructure, whichforwards it to the email address that was typed in the EnterpriseActivation application.

2. The BlackBerry Enterprise Server, which monitors the BlackBerrydevice users mailbox, picks up the ETP.DAT message. The activation

process begins.3. The BlackBerry Enterprise Server sends the acknowledgement and

encryption information to the BlackBerry device.4. The IT policy is sent to the BlackBerry device. Once the BlackBerry

Enterprise Server verifies that the policy has been applied successfully,it sends the required service books to the BlackBerry device.

5. When the BlackBerry Enterprise Server has sent all the requiredinformation to the BlackBerry device, the following message isdisplayed:Your email address is nowenabled

6. The slow synchronization process begins.


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As a BlackBerry administrator, your responsibilities include controlling your BlackBerry environment. Youcan control what users can do on their devices, who can push content out to those devices, and evenhelp your users when they lose or break their devices.

You have many means at your disposal to accomplish these goals. This chapter discusses several of thetools you can use to help manage the users in your BlackBerry environment, including the following:

* IT commands: Commands that are sent to the device wirelessly, that instruct it to perform a certainfunction.

* PIM settings: Control how the users devices synchronize with their PIM data.

* Wireless synchronization: Enable or disable the ability for the users devices to synchronize email andPIM data wirelessly.

* Redirector settings: Modify the users signatures and e-mail filters, if necessary.

* MDS access control: Control how the user can use MDS.

Throughout this chapter, we will use screenshots from the Lotus Domino BES BlackBerry Manager. If youare using an Exchange BES 4.0 BlackBerry Manager, the GUI is slightly different. However, the settingsand their locations are the same.

IT Commands

By sending IT commands to the devices, you can make the devices perform a certain function. These ITcommands were first introduced in the Domino BES 4.0 product, so they are not available on the Lotus

Domino BES 2.2. For Exchange BES environments, the IT commands have been available since BES3.6. In addition to the correct BES version, the device must be running at least version 3.6 of theHandheld Software.

To use this feature, begin by opening the BlackBerry Manager console. On the far left of the screen,select the desired server. At the top of the screen, select the User List tab, then click on one of the usersbelow the tab. As shown in Figure 7-1, you can view the IT Admin tasks by clicking that heading in thelower-right portion of the screen.
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Figure 7-1: IT Admin tasks in BlackBerry Manager

The list of available tasks includes the following:

* Resend IT Policy

* Assign IT Policy

* Resend Peer-to-Peer Key

* Resend Service Book

* Set Password and Lock Handset

* Set Owner Information

* Erase Data and Disable Handheld

Resend IT Policy

As discussed in Chapter 3, IT Policies are a set of parameters you can use to enforce company policy,security, or simply limit the available functions on theBlackBerry handheld device. In BES 4.0, IT Policiescan also contain settings for third-party applications that may be running on your devices.
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There should be no need to resend IT Policies because they are automatically sent out when they areupdated, or when you assign a new one to a user or users. However, if for some reason a particulardevice does not receive an IT Policy, you can use this task to resend it.

Assign IT Policy

When a BlackBerry user is added to the BES, the default IT Policy is automatically sent to that user. If auser is moved between BlackBerry Enterprise Servers in the same BlackBerry domain, that user will keepusing the same IT Policy. To be safe, the BES will resend the IT Policy to the device. If at some point youcreate a new IT Policy, you can use this task to assign it to one or many BlackBerry users.

Resend Peer-to-Peer Key

Apeer-to-peer encryption keyis a key that you can set to limit the sending of PIN-to-PIN messages. Ifyou set a peer-to-peer key, then your BlackBerry users will not be able to send PIN-to-PIN messages todevices outside of their BlackBerry domain, although they will be able to receive incoming PIN messagesfrom any device. When you set the encryption key, all PIN-to-PIN communications are encrypted with thatkey. This is in addition to the 3DES encryption that is applied to all BlackBerry communications. To set a

peer-to-peer encryption key, click your BlackBerry domain in the left of the BlackBerry Manager screen,and then click Update Peer-To-Peer Encryption Key under the Service Control and Customization sectionon the right.

To resend this encryption key, use the Resend Peer-To-Peer Key command in the IT Admin section ofthe BlackBerry Manager console screen.

Resend Service Book

Service Books are entities that describe to the handheldhow to connect to certain services. For example,the MDS Service Book (which is called IPPP) enables the handheld for MDS use and tells it how toaccess the service. Your cellular carrier will send Service Books to your handheld, enabling theWAP

browser, and any Web mail services that you sign up for.

Service Books are always sent from the BES automatically. If at any time you need to resend the ServiceBooks because you believe that a handheld is missing them, you can use this IT Command to do so.

Set Password and Lock Handheld

This IT command sends to the users device a wireless command that sets or changes the handheldpassword. In addition, it locks the device, which then requires that the new password be entered to unlockthe unit. When sending this IT command, an option enables you to change the Owner Information screenthat displays when the device is locked (see Figure 7-2).
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Figure 7-2: Setting the password and locking the handheld unit

This IT command is useful when a user loses a device. As you can see in Figure 7-2, it not only allowsyou to secure the device, but also to display a message on the device that informs the potential GoodSamaritan how to contact you to return it.

Set Owner Information

This IT command sends a wireless command to the device to change the Owner Information screen. Asshown in Figure 7-3, the result of this command is very similar to the lower half of the screen shown whensending the Set Password and Lock Handheld IT command.

Figure 7-3: Setting owner information


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This command is useful when a user loses a device, but the user is positive that the device is locked witha password. You can change the Owner Information screen to instruct the person who finds the devicehow to contact you to have it returned.

About the AuthorsCraig J. Johnston (East Windsor, NJ) has over 15 years of networking experience, most recently with

the BlackBerry. He has done proof of concept BlackBerry projects and has actively supportedBlackBerry's since 2000 in a Lotus Domino environment.His extensive knowledge of networking,hardware and wireless technologies is coupled with writing and technical instruction. He is currently aproduct manager for Onset Technology, RIM's largest third party vendor.

Richard Evers (Waterloo, ON) is the editor of the BlackBerry DeveloperJournal. He is an expert in theareas of wireless communication and small-footprint application development. Richard has over 25 yearsof experience designing and developing commercial and customapplications. He has been the editor andpublisher of numerous publications, including Transactor magazine. Richard creates and publisheseducational web sites, and he develops customized web software including search engines, custom proxyservers and browsers.
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