• November 7, 2013

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#beyondintranetsAbout Me

Rick HintonVP, Products & Solutions,Portal Solutionsrhinton@portalsolutions.net@portalsolutionsBlog.portalsolutions.net

15+ Years in Technology:

› Professional Services – Tech Enabled Financial Planning (KPMG, E&Y)

› Software Start-Up for Portfolio and Financial Planning

› Internet Startup - Online Political Prediction Market

› Collaboration & Content Management Solutions – SharePoint and BI

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Beyond Intranets – Enabling The Digital Workplace

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#beyondintranetsMy Stuff [3]

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Consumerization of ITSmartphones Outsell Feature Phones

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Disruption is heading your wayRadically change the customer experiencePeople are always part of the equation

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Consumerization of IT?

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Myth #1: More is better – just providing access to greater quantities of information and connecting more people is the answer.

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Myth #2: Multi-tasking – will drive productivity and improve communication and knowledge sharing.

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Myth #3: More product features are better – if we just had these 25 features in the next release.

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We define the Digital Workplace

as an environment where

employees are able to quickly and

easily share what they know and

find what they need with

consistent experiences across

devices and locations.

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Beyond Intranets

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#beyondintranetsIntranet-focused Digital Workplace

Static intranet Dynamically generated content

One way communication Many-to-many communication

Company focused Individual focus – individual control

Monologue Dialog

Minimal feedback loops Constant monitoring feedback

Generic to all users Contextual

Access via PC/laptop Access via any device any location

Company in control Employee in control

Email-centric Email as one of many tools

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Source: International Data Corporation (IDC; McKinsey Global Institute analysis - Capturing business value with social technologies July 2012.

How Do Employees Spend Their Time

Minimize time spent here

Focus on getting things done – customer/client/constituent impact.

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Context is King!

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CRM

HR

Finance Time

LOB

Billing

“Systems of Record” Inte

gra

tion

Access

Context/Relevancy

Context is King:

My Team

My location/device

My Community

My Life

My work

›Docs›Tasks›Process›Data

My Customers

Stakeholders

Customers

“Systems of Engagement”

CMS Social

Office Prod.

Task Mgmt

Collab.Comm

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What problem are we trying to solve?Reducing “friction”Reducing “noise”

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CommunicationContentCollaborationContext

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Reduce Friction

Who am I?Where am I?

What do I need? When do I need it?

Who has the answer?

Context

Employee Customer/Constituent

Who am I? What are my expectations?› Service› Quality› Responsiveness› Value› Knowledge› Personalization

Collaboration

Department/ Function

Department/ Function

Reduc

e

Frict

ion

Reduc

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Noise

Digital Workplace: Reducing “Noise” and “Friction”

Mission Vision

Culture BehaviorsChangeValues

Communication

Leadership

Conte

nt Docs Data

Sites Tasks

VideoConvo

s

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What is the Upside/Impact?

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52%

18%

30%

2013 Gallup State of the Workplace

Not en-gagedDisengagedEngaged

70%

Either not engaged or

actively disengaged

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“Availability of resources to perform well”

“Freedom from obstacles to success at work”

“Ability to meet work challenges effectively”

“I have the materials and equipment I need to do my work right”

“At work, my opinions seem to count”

“The mission or purpose of my company makes me feel my job is important”

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#beyondintranetsPotential Business Impact

Real Estate Costs (sq/ft/FTE)

Travel Expenses

Environmental Gains

Absenteeism

Staff Turnover

Improved Communications

Reinforcement of Culture

Improved Employee Experience

Productivity

Greater Innovation

Improved Customer Experience

Customer Retention

Customer Profitability

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1 Clarify the Context

2 Focus on Users

3 Spec Out a Game Plan

4 Experiment/Measure/Learn

5 Rollout and Support

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Portal Solutions Customer Extranet

• Log in using customer’s own social credentials (Linkedin, Facebook, Google, Microsoft)

• Auto site provisioner• Access to Portal content

(case studies, blog, news, events)

• Project sites: • Deliverables tracking • Status reports• Team contacts• Issue logs • Interactive milestone

chart• Project status indicators

• Roadmap: substantial enhancements to task management

XYZ Client portal

ABC Client portal

ACME Client portal

BBC Client portal

DEG Client portal

WWF Client portal

TMZ Client portal

NEC Client portal

BFF Client portal

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Email: rhinton@portalsolutions.netTwitter: @portalsolutionsBlog: Blog.portalsolutions.net

Free 2-Hour Digital Workplace Analysis Workshop

Webinar attendees will receive an email with a link to the webinar recording and an offer for a complimentary 2-hour workshop. Limited time only. Reserve your spot!

Questions?

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Implementing/Upgrading Your Digital Workplace

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