Objective

Want to join an Organization which has enough boosts to improve me with knowledge and experience

Professional Experience

M/s Microchip Infotech System Pvt. Ltd - Microchip having various AMC customers and it providing technical hardware support to them and it also the service provider of Acer and premium partner of HP.

From October 2009 Till dateWorking as Sr. Office-Coordinator Reporting to: - Manager - Servicing

ROLES & RESPONSIBILITIES

Leading a team of 10 Service Engineers .Handling day to day general queries logged by AMC Customers .Structuring right service engineer at customer place & Coordinating with them till closure of the each complaint.Monitoring emails and sending quotations of chargeable calls to the customers.Ensuring presence / absence of all service engineers & also approving their conveyance.

Maintain Filing & stock & also taking care of customer faulty products which come in office for repair,in TRC.(Testing Repairing Center)

Taking care of any part which has been demanded from TRC .

Taking approval of demanded part from senior’s authorities & after getting approval update to purchase department for the same

When demanded part purchased, So update TRC for the same and when customer product ready after repair so dispatch at customer place.

Logging call in Acer & HP for under warranty products on behalf of customer.

Updating & sending daily up time report to the respective managers.

M/s RT Outsourcing Service Ltd (Customer Care Unit of HP) - About RT Outsourcing RT Outsourcing Services Ltd is an ISO 9001 certified 12-year-old organization, having over 3000 professionals across 146 locations in India. RT's competencies lie in providing technical support (onsite and online) to IT Giants to (HP) Hewlett Packard.

From October 2006 Till dateWorking as Sr. Coordinator & having professional experience in Coordination.Reporting to: - Manager - Servicing

ROLES & RESPONSIBILITIESHandling day to day general queries logged by HP Customers Co-coordinating with the Project Team and Engineers to get the problem resolved to the satisfaction of the customer.Sending the Up time report to the respective managers & clientAnswering mails and making reports of referral cases & Escalations. ? Making all reports related to customer care (feedback/satisfaction).

Coordination with management in regard for the status of escalations weekly, monthly, quarterly and annuallyTaking feedback from customer on services, making quarterly report & submitting the same to concerned Authorities.When required structuring right service engineer in coordination with Service Manager. & Coordinating & getting follow up from the service engineers regarding pending issues.

M/s. Acumen Measurement & Consultancy Pvt. Ltd. – Acumen Measurements & Consultancy Pvt. Ltd. (Calibration division) is an independent calibration laboratory established in 2000 providing calibration of a wide range of Mechanical, Electro-technical, Electronics, Audio-video and Process control instruments.From February 2005 to September 2006Worked as a Marketing Coordinator & having coordination with Sales Team

Reporting to :- Manager Marketing Reportees: - Leading a team of 5 Marketing Executives & 2 Service Engineers

ROLE AND RESPONSIBILITIES : Coordination with various customer regarding ordersHaving tie-ups with customer regarding due paymentsArrangements for sales meet with Marketing ManagerResponsible for preparation of all sales team expenses & accounts.Arrangement for ticketing / hotel bookings Monitoring the emailsResponsible for all correspondence Ensuring presence / absence of all team members & maintaining their records (Daily call report)Ensuring monthly database for Marketing Manager

Professtional Qualification

Having Bachelor’s Degree Specialization in Commerce (BCOM) from Delhi University, New Delhi.

Having Diploma in Computer Application in MS Office (MS Word, MS Excel, & PowerPoint)

Professtional Interest:

Marketing Coordination (Domestically & Globally) Human Resource

Extra Curricular Activities:

Took part actively in a lot of culture activities Active participant in games & aerobics etc. at school level

Personal Information

Date of birth 16.08.1986Sex Female

Status Unmarried