Bhavin PanchalCell –9664826814bhavin_indian06@yahoo.com

55/2, Premila Bhuvan, Hathi Baug,

Love Lane, Mazgaon, Byculla East. Mumbai – 400010.

Professional Summary 6+ Years

Total Experience of more than 6+ years in Information Technology industry. Presently, working as Test Analyst with Atos India. Good experience in Manual (Functional) Testing across domains like Transport,

Telecom and Merchant Account Card Services. Experience in various testing phases namely System Testing, System Integration

Testing, End-to-End Testing and Regression Testing. Worked on Agile process project which uses JIRA. Experience in Test Estimations, Test Planning. Well acquainted with the Software Testing Life Cycle (STLC) of applications. Been a part of Exploratory Testing for atos.net website design for Rio Olympic 2016. Assisting bid teams in responding to customer RFPs(Request For Proposal), RFIs

(Request For Information) across service lines, sectors and countries, which include non-English assignments related to Customer references(SPOC for references).

Good communication, interpersonal and client interaction skills.

Skill Set

Operating System : Windows XP/7/8, MS DOSDefect Tracking Tools : HP ALM 11.52, JIRARDBMS : SQL Server 2008Web Technologies : XMLWeb Applications : SharePointSoftware Tools : MS Office, SOAPUI, Visual SourceSafe

Certifications:ISTQB- ISEB Foundation Level 2015.

Academic Profile

Graduation: Bachelor of Science in Information Technology from Mumbai University.

Projects.

Client : Atos India Pvt. Ltd. { Jan’16 – Till Date}

EITC - Emirates Integrated Telecommunications Company - Du Telecom

The major scope of work involves delivering functional testing services that includes end-to-end testing of affected components, in production like environment to ensure the upgraded components are compatible with the rest of the components while meeting the business requirements.

Analyzing the test cases, executing the cases and validating the output with Business requirements.Responsible for executing functional tests and recording the test results in HP ALM.Performing System/Component, System Integration Testing, End to End Testing for Business Support Systems.

Defect management - track defects to closure by managing the defect lifecycle through response and resolution SLA.

The following are some products landscape.BSCS CX for Billing - Order Management for Mobile, offers, bundles and discounts for Prepaid/Post Paid Enterprise/Consumer customersSiebel 8.1.1.9 for CRM - Work flow for Fixed line Order Management, Trouble ticketingDealer Sales Portal for Consumer Prepaid and Postpaid Services Provisioning by Dealers/Sub Dealers.

Client : Atos India Pvt. Ltd. { July’15 – Dec’15}

Project Name: Volkswagen (VOLKSWAGEN Group of America, Inc.)

Volkswagen of America (Volkswagen) seeks a service provider to support theregional Volkswagen subsidiaries in 2008. This approach reflects Volkswagen’sobjective to realize important cost savings for information technology (IT)infrastructure and application management by fully exploiting regional synergypotential. Atos provide highly qualified professionals to meet Volkswagen’s requiredsupport for Brazil, Argentina, Mexico, the United States, and Canada, with SAP application management support focused on the Americas and South Africa. Volkswagen is upgrading Data base from Oracle 11g to 12c.

Key Highlights Preparing Test scenarios and Test Cases for data base Oracle Upgrade. Data Preparation for Regression Testing. Setting up ALM QC from Release management to Test Lab for execution Involved in test case execution for all the testing phase. Defect Tracking and Reporting in HPQC.

Roles & Responsibilities: Resolution of queries from business analyst or client. Requirement analysis. Involved in review of Test Conditions, Test cases , Test scripts, Regression Scripts and

Test data Reporting the coverage status of tests performed on the daily/weekly basis. Involved in project meetings and interacted to other team members in order to resolve

problems.

Client : Atos India Pvt. Ltd. { Sept’13 – June’15}

UK Transport Projects worked on.

Project Name: MACS (Merchant Account Card Services)

White label - John Lewis Partnership: The product is a closed loop business account card which can be used as payment at selected stores and online, within the John Lewis estate.

A Card Holder wishes to purchase Goods and Services at a Location using an Account Card, the Card Holder shall present the Account Card prior to the Transaction being processed. On accepting the Account Card as a means of payment for the relevant Goods and Services, the Customer shall submit the data recording the Transaction to the Worldline Online Authorisation Service and Worldline shall send to the Customer an Online Authorisation Code. On receipt of such code, the Customer shall sell such Goods and Services to the relevant Account Holder.

The John Lewis Business Account which includes the following services:

Application processing Account and Card Management Account set up (Credit Checking and Scoring) Transaction validation, authorization and processing

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Invoice and statement production and dispatch Payment processing Merchant Settlement Credit and Debt management (Collections) Existing John Lewis Business Account Card Customer Upgrade to new scheme.

Key Highlights Prepartation and execution of test cases using HP ALM Data Preparation for ST,SIT and UAT Testing Involved in test case execution for all the testing phase. Defect Tracking and Reporting in JIRA Project followed in Agile process Backend testing using SOAPUI.

Client : Atos India Pvt. Ltd. { Sept’12 – Aug’13}

Project Name: Transport direct

Transport direct portal is useful for travelers to get exact information of journey around Great Britain. The journey details are made available to the traveler on a map.This portal offers the travelers to select the mode of transport (Flight, Tram, Bus, Train etc.) They would like to have to travel around Great Britain along with the cost of journey.

Worked as a Senior Test Engineer in U.K. Transport Team.

Roles & Responsibilities: Defect Reporting and Follow up with Business for query resolution. Involved in Preparation of Test Conditions, Test scripts. Requirement analysis. Involved in test Execution(Responsible for GUI and Functional Testing) Detecting the bugs and classifying them according to severity and priority. Involved in review of Test Conditions, Test cases , Test scripts and Test data Reporting the coverage status of tests performed on the daily/weekly basis. Involved in project meetings and interacted to other team members in order to resolve

problems.

Client : Atos India Pvt. Ltd. { Sept’11 – Aug’12}

Customer References.Sales-SSC team in India provides a range of support services to the Sales & Marketing community. One of the services is to assist bid teams in responding to customer RFI/RFPs.Currently, this service is provided in English, French, German and Dutch language. Sales-SSC team helps bid teams in answering customer questions relevant to sectors, service lines and support departments such as finance, legal and Human Resources.Sales-SSC team is also maintaining a knowledge repository that stores factual data of Atos at Group and country level. RFI/RFP questions are answered using the information stored in the knowledge repository. As a part of knowledge management, Sales-SSC team is developing.SPOC for the reference related queries such as RFI / RFP’s.

Responsibilities: Migrating the references from Newton to Sales Service Portal. Responding to Adhoc request for Various Customer References across service lines,

sectors and countries, which include non English assignments. Creation of references on Newton Live link and Sales Service Portal. Generating NCRM Join pipe line report on weekly basis. Generating News Items templates on weekly basis and circulating to GBU reference

managers. Following up with Sales Lead for the details of references.customer Responding to RFIs (Request For Information) across service lines, sectors and

countries, which include non English assignments.

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Created KPI dashboard for all the GBU to keep a track of Customer References which is also presented Global Marketing calls.

Client : Atos India Pvt. Ltd. {June 2010 – Aug’11}Role : Data Management Executive.

Nessie Nessie SAP based application used by Atos India Finance, HR Departments & Timesheet. This Application is related to Employee Details, Projects & Organization Structure.

Scope of Application is Testing of Flows related to Finance Department if any structure changes in Organization, Reports Testing. Understanding the application and testing application as per respective departments. Testing of Timesheet system from backend system.

Responsibilities: Defect Reporting and Follow up with Business for query resolution. Involved in test Execution(Responsible for GUI and Functional Testing) Involved in review of Test Conditions, Test cases , Test scripts and Test data Reporting the coverage status of tests performed on the daily/weekly basis. Involved in project meetings and interacted to other team members in order to resolve

problems.

TimesheetsSummary:Timesheet is Web based application. Used by Employees to enter there Daily efforts. Users can easily report time divided on the projects and activities that are registered and at the same time has an excellent overview of the previous reported activities. Since the timesheet can be viewed both on a daily basis.

Scope of Application is testing Time Module, Approval functionality, Reports Functionality,Access functionality.

Responsibilities: Analyzing system specifications, developing Test Cases Test Execution and Validation Defect Management Using QC Preparation of timesheet completion report.

Client : Hathway Internet Pvt. Ltd. {July 2008 – February 2010}Role : Customer Support Associate

Responsibilities More than 1 year n 8 months successful experience in customer service and support with

recognized strengths in account maintenance, problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place.

Handled technical troubleshooting within an enterprise environment, slow-downs. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Personal Details

Date of Birth : 12 - Dec - 1985Nationality : IndianPassport No. : L6135708Marital Status : Single.Proficiency in languages: English, Hindi, Marathi, Gujarati.

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