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Self Examination

KPI Control Implication

KPI Result

JAN

Target 3.65

Result 3.13Achiev % 100%

Target 1.20

Result 1.02

Achiev % 100%

Target 1

Result 0

Achiev % 100%

2.9

2.66

92%

1.20

4

LCD SCR

Relapse % Qty

%

'09 Result2010

Remark

PDP SCR % 3.48

Section Category Unit

GOP 2.9

Improve Qualitative Items:

Field Quality, Precedence

Mgmt & Innovation Activity

Target

Result

Achiev %

KPI Strong Points:

- SCR monitoring and control

- FAE activity follow up

GOP Weak Points:

- IF-Cost Management & Improvement

- New Model Quality Monitoring

- SVC Cost Management & Improvement

- DV-PMS System Fidelity & Utilization

- GQA BP Registration & Sharing (CoP)

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Key activities

10

Jan.

10

Feb.

10

Mar.

10

Apr.

10

May

10

Jun.

10

Jul.

10

Aug.

10

Sep.

10

Oct.

10

Nov.

10

Dec.Responsibility

Main Dealer Selection

Dealer Location Selection

Dealer Agreement for DDCPerform DDC Activity

DDC Results Sharing

Sta-

tus Comments

DDC Activity

PLQI

FAE

09

Dec.

RS PLQI Organization Selection

PLQI Members Roles &Responsibilities

PLQI Daily Meeting

Set Up 7-Day Campaign

New Models M+3 Monitoring

Field Issue History File Management

2010 FAE Location Selection

Establish FAE Schedule & TravelerPerform FAE Activity

Develop FAE History File

Shin Dong Woon (HE)

Charles Davis (LGEAI)

RS/LGEAI/HERS/LGEAI/HE

Carlos Carranza

DDC: Dealer Direct Communication; PLQI: Plasma & LCD Quality Innovation; FAE: Failure Analysis Engineering

Jose L. Perez

Jose L. Perez

Jose L. Perez

Carlos Carranza

Jose L. Perez

Lauren Trevino

Carlos Carranza

Carlos CarranzaQA/Design Eng.

Lauren Trevino

Yearly Activity

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DDC activity will get started as soon as dealer accepts participation FAE scheduled based on New Models 1st MP dates

Current status and

rationaleG

Initiative leader

Date

aaa

2012

Result KPI Target Actual Explanation

3.65 1.20

3.13 1.02

Forecasting method was improved for 2010, closemonitoring of new models through SCR Limit Control

Key activity for 2 months

Wk

07

Wk

08

Wk

09

Wk

10

Wk

11

Wk

12

Wk

13 Status Comments

DDCDealer Agreement for DDC Visit Best Buy HQ in Minneapolis, MN Visit Brandsmart HQ in Miami, FL Visit HH Gregg HQ in Atlanta, GAPerform DDC Activity

Set up activity involvementDDC Results Sharing

Define format for report Keep history log for DDC

Carlos Carranza on Biz Trip

Plasma SCR (US) LCD SCR (US)

PLQIPLQI Daily Meeting

Set up time and place for meeting Define issue selection method Implement daily progress e-mail delivery

FAEPerform FAE Activity

Officially request to to hold new models returnedDevelop FAE History File

Keep history log file of all analysis and root causes

Problems to access EDWinformation regarding customer

calls

Close communication with LGEAI& PRCs

Completed as planned

Some issue & delay

Critical issue & delay

Weekly Activity