bovee bct12 ppt_ch02
TRANSCRIPT
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Chapter 2
Mastering Team Skills and Interpersonal Communication
1Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Learning Objectives1. Communicating effectively in teams2. Communicating collaboratively3. Making meetings more productive4. Review online meeting technologies5. Improving listening skills6. Improving nonverbal communication7. Developing business etiquette
2Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Communicating Effectively in Teams
3Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Advantages of Teams
4Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
•Information•Knowledge•Solutions•Diversity •Performance
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Disadvantages of Teams
5Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
•Hidden Agenda•Groupthink•Cost Issues
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Traits of Effective Teams
6Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
Objective & Purpose
Communication
Creativity
Strong Trust
Decision Making
Resolving Conflict
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Group Dynamics
7Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
Team Roles TeamEvolution
ConflictResolution
Degree ofResistance
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Assuming Team Roles
8Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
Self-Oriented
Team-Maintenance
Task-Oriented
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Team Evolution Process
9Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
Orientation1
Conflict2
Brainstorming3
Emergence4
Reinforcement5Phases of Group
Development
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Resolving Team Conflict
10Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
Fair Play
Alliance
Research
Flexibility
Proaction
Communication
Openness
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Overcome Resistance
11Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
• Express Understanding
• Raise the Awareness of Resistance
• Evaluate Others’ Objections Fairly
• Hold Arguments for the Right Time
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Summary of Discussion
12Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Collaborating on Communication Efforts
13Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Collaborative Writing
14Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
• Selecting Collaborators
• Agreeing on Project Goals
• Taking Time to Bond
• Clarifying Responsibilities
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Collaborative Writing
15Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
• Establishing Clear Processes
• Avoiding Group Writing
• Ensuring Technical Compatibility
• Checking Overall Progress
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Collaborative Technology
16Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
Organized Approach
Controlled Access
Flexible Approach
Open Access
Content Management
Wiki Systems
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Teams and Workgroups
17Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
Collaboration Platforms
Shared Workspaces
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Social Networks
18Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
•Teamwork•Communication•Collaboration•Knowledge •Community
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Workplace Feedback
19Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
•Constructive•Destructive
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Summary of Discussion
20Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Making Your Meetings More Productive
21Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Productive Meetings
22Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
The Purpose Participants
Time & Venue The Agenda
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Efficient Meetings• Keep the meeting on track
• Follow agreed-upon rules
• Encourage everyone to participate
• Participate in an active way
• Close the meeting effectively23Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Summary of Discussion
24Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Meeting Technologies
25Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Types of Virtual Meetings
26Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
•Instant Messaging•Teleconferencing•Videoconferencing
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Successful Virtual Meetings
27Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
Planning and Diligence
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Summary of Discussion
28Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Improving Listening Skills
29Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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30Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
Types of Listening
Active
Content Critical
Empathic
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The Listening Process
31Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
1. Receiving2. Decoding3. Remembering4. Evaluating5. Responding
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Interruptions Distractions
Selective Listening Selective Perception
Language/Experience Memory Issues
Barriers to Listening
32Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Summary of Discussion
33Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Improving Nonverbal Communication Skills
34Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Nonverbal Categories
35Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
• Facial Expressions• Gestures and Postures
• Vocal Characteristics
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Nonverbal Categories
36Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
• Personal Appearance• Touching Behavior• Time and Space
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Effective Nonverbal Communication
37Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
•Talking•Not Talking•Listening
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Summary of Discussion
38Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Developing Your Business Etiquette
39Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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In the Workplace
40Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
Personal Appearance
Business Meetings
Phone Skills Mobile Phones
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In Social Settings
41Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
First Impressions
Personal Introductions
BusinessMeals
MobilePhones
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Business Etiquette Online
• Behave professionally online
• Avoid personal attacks
• Stay focused on the original topic
• Don’t present opinions as facts
• Use standard spelling and grammar
42Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Business Etiquette Online
• Use up-to-date virus protection
• Use hard-to-break passwords
• Ask permission before chatting
• Control language and emotions
• Avoid multitasking and IM43Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Business Etiquette Online
• Never assume privacy
• Avoid “reply all” in email
• Don’t waste other people’s time
• Respect personal boundaries
• Be careful when commenting online
44Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Summary of Discussion
45Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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Chapter 2
Mastering Team Skills and Interpersonal Communication
46Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall
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47Chapter 2 - Copyright © 2014 Pearson Education, Inc. publishing as Prentice Hall