Training and Continuing Education Centre-Al Hosn University

الحصن – جامعة المستمر التعليم و التدريب مركز

T&CEC Offered Training Courses

TABLE OF CONTENT

I. About Al-Hosn University

II. Preface on the TCEC

III. About the Training & Education Center

IV. The TCEC Mission Statement

V. The TCEC Vision Statement

VI. TCEC Philosophy

VII. TCEC Training Courses

A BOUT AL-HOSN UNIVERSITY

. وتؤمن والمتميز النوعي التعليم توفير مجال في رائدة تعليمية مؤسسة الحصن جامعة تعدشعارها في ذلك ينعكس كما المحلية التقاليد مع ومواءمتها العالمية المعارف بقيم الجامعة

." "ً مقرا أبوظبي من تتخذ التي التعليمية، المؤسسة هذه وتمتلك محلية برؤية شاملة معرفةالعالي التعليم وزارة قبل من بالكامل معتمدة وهي القابضة أبوظبي شركة وتدعمها لها،

. العلمي والبحثمعتمدة ) برامج الحصن جامعة و 11وتوفر الجامعي للتعليم ً (7برنامجا العالي للتعليم برامج

العلوم وكلية اإلدارة، وكلية التطبيقية، والعلوم الهندسة كلية وهي؛ كليات ثالث ضمنأمريكا. في التعليم خبراء أبرز من مجموعة قبل من البرامج هذه كافة تطوير وتم االجتماعيةدراسية. برامج إتمام الحصن جامعة البكالوريوسمن درجة على الحصول ويتطلب الشمالية

. العربية االختصاصات ذات المواد باستثناء اإلنكليزية باللغة تدريسها ويتم سنوات ألربع تمتدالمباني، هندسة ماجستير هي؛ الجامعي للتعليم جديدة برامج أربعة ً مؤخرا الجامعة وأضافت

اإلدارة في تخرج وشهادة المباني، هندسة في تخرج وشهادة الهندسية، اإلدارة وماجستيرالهندسية.

ذوي من الطالب استيعاب خالل من واالجتماعية المجتمعية االحتياجات الجامعة تدعم كماالهندسي المجال دخول على النساء وتشجيع الدراسية المنح وتوفير الخاصة االحتياجات

. الجنسيات مختلف من الطالب أمام برامجها إتاحة إلى باإلضافة " خاص " وآخر بالطالب الخاص الجامعي الحرم على الحصن جامعة في المدينة حرم ويشتمل

في جميعها تقع حيث الهندسية، المخابر ومبنى المحاضرات ومبنى المكتبة ومبنى بالطالبات . الجامعي للحرم التابعة الحديثة المرافق في األعمال تنفيذ وسيتم أبوظبي مدينة وسط

" العمل " سيبدأ حيث الدولية، المعايير ألعلى ً وفقا الحصن جامعة لـ قريبا .الجديد فيها

ALHOSN University is a leading private university dedicated to high-quality, value-based

education. It believes in the values of global knowledge combined with local traditions, as

reflected by its slogan of “Global Knowledge with Local Vision.” The Abu Dhabi-based

institution is owned and supported by the Abu Dhabi Holding Company and is fully accredited

by the UAE Ministry of Higher Education and Scientific Research.

ALHOSN University manages accredited programs )11 undergraduate and 7 graduates( in its

three faculties - Engineering and Applied Sciences, Business Arts, and Social Sciences, all of

which were developed by top North American educational experts. Undergraduate academic

degrees are offered as four-year programs and taught in English, except for the Arabic education

component. The institution recently added four new graduate programs, namely, Master in

Buildings Engineering, Master in Engineering Management, Graduate Certificate in Buildings

Engineering, and Graduate Certificate in Engineering Management.

The educational institution addresses community and social needs by accommodating special

needs students; providing scholarships; encouraging women to join the engineering fields; and

opening its programs to students of all nationalities.

The University’s City Campus includes the Men’s Campus, the Women’s Campus, the

Engineering Lab Building, the Library Building, and the Lectures Building, all located at the

heart of Abu Dhabi. A main campus with world-class, state-of-the-art facilities will soon be

built.

PREFACE T & CEC...

We are always in pursuit of Continuous improvement and innovation in order to offer our customers and quality training and valuable skills so that they are able to meet their desired goals and targets.

ABOUT TRAINING & EDUCATION CENTRE

المستمر والتعليم التدريب مركز أعد المصاحبة التقنية والتطورات العالمية التطورات مسايرة ألجلفي الدولية المعاير مع تتفق متخصصة تفصيلية و شاملة خطة المتخصصين من نخبة خالل ومن

وغيرها والمؤسسية والخدمية اإلنتاجية القطاعات مختلف في البشرية القدرات التطوير و تنميةالملتزم والتربوي األكاديمي النهج إلى يهدف بما ونتائجه العلمي البحث بمنهج واللتزام

لعام -1 التربوية الخطة من جزء لحضاراتكم علما 2011-2010نرفق متعددة جوانب تغطي والتي التي المستفيدة الجهات حاجة حسب أخرى تدريبية دورات وتنظيم تهيئة على يعمل المركز أن

التدريبية الخطة ضمن تكن .لم

2- : العليا الشهادات دوي من تخصصية هيئات متدربين للمتدربين توفر الحصن جامعة رحاب فيأن يمكنها ووطنية أجنبية جهات من ومتعاونين شركات وهناك المصلوبة التخصصات وحسب

وكفء عالي وبمستوى المتنوعة التدريبية الحاجات تغطي

واإلنكليزية -3 العربية باللغتين الدورات تعطى

المستفيدة -4 الجهة رغبة حسب األسبوع نهاية عطلة في حتى األسبوع األيام كافة في متاحة

التدريبية -5 الوسائل و التقنيات بأحدث مجهزة تدريبية قاعات و مختبرات

The Training & Continuing Education Center )T & CEC( is part of Alhosn University and was created by Board of Governors of the University to create a non academic adult training that will provide additional educational services and community involvements.

CEC training will be offered to Alhosn University students, corporate and non-students customers. It will meet the market requirements in Computer, Professional Development, testing, and English training. Each program will be developed to meet the growing market demand.

Alhosn University Training & Continuing Education Center )T & CEC( will offer continuing education to the local and regional market. The program will offer the highest quality and professional adult training in technical and soft skills.

MISSION STATEMENT

Trough exceptional learning and performance, we create a world that works better by all means, our mission is to educate men and women to lead responsible lives of a curriculum grounded quality and flexible program complemented by professional and practical experience .We strive to prepare students for fulfilling lives, Careers, and participation in a modern and changing global society.

VISION STATEMENT

To be the World-Wide leader in workplace learning and performance. Our corporate Training is dedicated to achieving the principles and objectives of the national qualifications and national Development strategies. We provide customized, job specific courses that are aligned to current, registered standards.

PHILOSOPHY

We use a unique and proven adult learning theory approach to training that will provide our students with the skills and experience necessary to master the latest software packages and soft skills. Our focus is to provide our students with highly interactive, hands-on activities with top-rated trainers. By combining these strengths with reasonably priced programs and state-of-the-art facilities, we will be one of the top training providers in the UAE.

T-CEC Training Courses

1) Customer Service Management Courses2) Management Training Development Courses3) Sales &Management Training Courses4) Marketing & Sales Courses5) Counseling Skills Courses6) Personal Development & Effectiveness Courses7) Financial Courses8) Communication Skills9) Languages10) Oil Training Courses11) Human Recourses Courses12) Out placing Training Courses13) IT Computer Courses14) Leadership Courses15) Educational Courses16) Environmental Courses17) Teams building Courses18) Child Care Courses19) Media Courses 20) ISO & ITIL21) Graphic Design (WEB)22) Graphic Design (INTERIOR )23) Graphic Design Animation

1) Customer Service Management Courses

Excellent in Customer Service Customer Retention Sales Etiquette customer service in Competitive

Environment Handling Difficult People Reception and Public Relation Executive Administrative Skills Attitudes for services Professional Secretarial &

Administration Skills Complaint Resolutions Internal Customer Service How to Cold Call and Build New

Customers

Effective First Impressions :Face to Face

Customer Value Solutions Help Desk Skills Training How to Handle Complaints IT support and help Desk Training Mastering Customer Service Telephone Skills :Outbound

&Inbound Manage Customer Expectations Generate Customer Interest Create Loyal Customers Critical Elements of Customer

Service. Improving Relations with Clients .

2) Management Training & Development Courses

Advanced Facilitation and managing meetings

Emotional Intelligence Building Integrated Training

Department Advanced portals of strategically

applications management Training Centre Management Business Ethics Essential Management for

engineers Strategic Planning Simplification and Improving

Management skills Building an effective Team Event Management Human Brain Dominance

Team Building Basics Basics of management Skills Conflict Management Training Conflict Management and

Managing Change Senior Management Offices Executive Management Creative Problem solving and

Decision-Making Senior Management The Learning Revolution Strategic Leadership Skills for

managers Successful Time Management for

future Leaders Train the Trainer Fundamentals Of Project

Instrumental Essential Management Skills Introduction to Supervisory

Management Skills Leadership Skills for Managers Managing Meetings Motivation and Delegation Skills Motivation Management Planning ,Organizing and Time

Management Proactive People Management Staying Positive in the Face Layoffs People guidance Management Writing Effective Policies and

procedures Management of Change and

Development Personal Modern Management Supervising Middle Management Risk assessment Management Developing your Training Program

Management Working Effectively in a Team

Environment Managing Across Generations Senior Management ,Middle

Management Libraries Management Driving Performance - Key

Competencies Total Quality Management People guidance Management Managers Negotiation Skills Effective Training Strategies Organization Development Management by objective and

measurement of result Security Planning for Crisis

management and emergency Motivating & Inspiring your Team .

3) Sales & Management Training Courses

The Design and the process of Delivering Powerful Presentations

Effective Negotiation Skills How To Conduct Effective

Meetings Office Management Lead Effective Meetings Partnership Management Managing Your

Media)Advertising( Sales Performance Defined Sales Meetings Improving Your Sales Skills - The

Key Elements Of Successful Selling

Motive and Commitment 7 Habits of Highly Effective people Risk Assessment and management Principles of crisis management Disaster management and

coordination Earthquake risk Management Incident Command System ICS Disasters Management Case Studies Disaster Recovery Planning Environment Risk Management Management of Occupational

Safety Administrative Control Understanding Diversity

Coaching Sales People Recruiting Salespeople Changes Methods Integrated Performance Executive Administrative Skills Sales Management Training Successful Presentation Skills Successful Sales Negotiations The Design and Delivery of

Powerful Presentations Uncover Selling Opportunities Managing A Successful Sales

Teams Organizations Development Understanding Generational

Diversity

Vaulting Diversity Sales Advantage Planning and Administration of

training activity Stock and Procurement

Management Planning and Managing workshops Making Sales : How to Jump Start

your Selling Career Interpersonal Competence Executive Secretary and office

Management Efficiency Anger & Time Management Managing Expectation Task &

Time

4) Marketing & Sales Courses

Effective Marketing Process Improving Skills of Marketing

Research and Administration Marketing Imperatives Marketing Momentum Telesales Skills Foundation for Consultative Selling

Essentials Of Marketing & Preparing An Effective Marketing Plan

Marketing Awareness Marketing & Sales Sales Training )Smart Selling( How to lead sales Art How to be Marketable in a

Recession Marketing Card Products.

5) Counseling Skills Courses

Dealing with different Cultures Presenting with visual Impact Facilitate for Group Results Interpersonal Competence for

career growth Counseling ,Coaching and

Monitoring .

Mastering the art of communication Understanding Diversity Communication Strategies The Ability of Communication and

Management Negotiations Keep stress and worry in

perspective

6) Personal Development & Effectiveness Courses

Neurolinguistic Programming )NLP(

Overcoming Cultural Boundaries Personal Confidence Building Being a contributing team member How to Effectively Supervise Off-

Site Employees Performance and job Competency How to coach Employees to Peak

Performance Personal & Career Development &

Training. Personal Career Development

Techniques. Advanced Facilitation and Managing Meetings Assertive Influencing Skills and

Negotiation Designing and development process

using Takuji method Management and occupational

safety Emotional Intelligence Internal –Conflict Resolution Getting Organized and Managing

your ‘Information Overload ‘ Influencing Strategies and Conflict

Management How to Project a Professional

Image.

Personal and self-Development Personal Effectiveness through

Personality Profiling The Management and setting

priorities Improving Mentality applications Administrative Success Vitals Skills & Necessities of decision

Making On job Training Creativity and self Confidence

Developing Effective work Habits Getting things Done : Multitasking

and Setting Priorities Supervisory Management Skills -

For 1st / 2nd Level Supervisors Improving Employee Skills Maintaining Emotional Control Managing Change Effectively Mind Mapping

7)

Financial Courses

Financial Accounting Computerized Accounting with

quick Books Mortgage Servicing & Mortgage

Companion Modern directions of accounting

system Financial Management for non-

Specialists Effective Method to Rationalize the

cost and Maximize Profitability GAO Financial Management of E-

Government Letter of credit & Trade Finance Problem Loan Management

Money Management Statistical Experiments Design Financial & Investment analysis SPSS Accounting for non Accountant Excel Financial Applications Advanced Financial Analysis and

Preparation of Budgets, Planning International Accounting Standard Financial Services Corporate Banking Islamic Banking Products

Creating an Executive Image that Wins Friends & Influence People

Executive Coaching & Counseling & Facilitation.

Preparing Feasibility Study How to Remember just about

everything Present to gain input

How to take charge of your future

with confident, Assertive Attitude Professional Development Series How to Conquer Workplace stress How to Make & Sustain a Great First

Impression How to Stop Wasting

Time ,Focused ,and Get Results

Speakeasy Technical Report Writing Professional Communication

Effectiveness Presentation Skills - Making A

Powerful Impact On Any Audience & Effective Presentation Skilss.

Internal Communication Business Communication &Self

Management Public Speaking Telemarketing Skills ) Using the

phone as a tool ( Organizational Culture :Influences

and Responses Effective Presentation Skills Communication , Assertiveness and

negotiation Skills Communicating Across

Generations Communication Skills and

Interfacing with the client Communication Strategies and

Practices

Test of English for International Communication )TOFEL(

Advanced Communication Skills French )Level 1-4( General English Arabic Business Business Writing Skills - Level 1 Arabic for non Arabic Speakers English Languages Courses General English Academic English Business English Courses International Business English TOEIC English Course IELTS Examination and Test

preparation.

8) Communication Skills 9) Languages courses

10) Oil Courses

Laws of oil Contracts Oil Contracts Obligations and Legal

Rights Oil Split and Emergency Response

Privatization Strategies and world Experience

The Legal provisions of the oil Contracts

11) Human Resources Courses

HR training for managers HR training for the Non-HR

manager Effective managerial Performance Conducting effective performance

reviews Electronic Administration for HR Meeting Preparation

Building Integrated Human Resource Strategies

Effective Human Performance How to say What you Mean to get

the Result you want Employee Development Interview & Selection

Techniques Strategies in H.R Management

12) Out Placing Training Courses

CV Review and Development The preparation of the higher

Administrative Positions PreparingEmployeeforJob

Interviews Employee Development Managing Employees Performance

& Job Evaluation Simplification of procedures in

operations.

Job Research-Organizing for methodical and productive Job Search

Preparing and Screening new staff Recent Development and

applications of the technical administrative Secretary

Preparing the Business Plan. SME start up & Entrepreneurship. HR Budguting and Planing

13) IT Computer Courses

Introduction to PC Keyboarding English and Arabic Windows XP beg CISCO Files Organization ICDL )International Computer

Driving Licenses Certified Ethical Hacker Private ICDL Training )one to one( Archives and Electronic

Documentation Organizational Charts ORACLE 10 G Introduction to Microsoft Word

2003 Intermediate Microsoft 2003 Electronic Cost & Benefit Electronic Manger Microsoft Certified Solution

Database Electronic Administration Introduction to Microsoft access

Advanced to Microsoft Excel 2003 Intermediate Microsoft Excel 2003 Advanced Microsoft Excel 2003 CISCO )CCNP( Intermediate Microsoft Access

2003 Share Point Designer Introduction To Microsoft

PowerPoint 2003 Introduction to Microsoft Visio

2003 Microsoft Certified Database

Administrator )MCDBA( Introduction to Microsoft Project

2003 COMP TIA A+ Introduction to Microsoft Publisher

2003 Microsoft Certified Application

Developer )MCAD( Introduction to Microsoft Front

2007 Introduction to Microsoft Outlook

2007 Introduction to Microsoft

PowerPoint 2007 Share Point Designer Exchange Server Certified Information System

Auditory NET Introduction To Microsoft Project

2007 Introduction to Microsoft Publisher

2007 Introduction to Microsoft Visio

2007 Intermediate Microsoft Excel 2007 Intermediate Microsoft Access

2007 Advanced Comp TIA A

+Certification Prep Internet Communication CISCO Server + Microsoft Certified IT professional

)MCITP( Microsoft Certified Professional

)MCP(

page 2003 Introduction to Microsoft Outlook

2003 PHP Introduction to Microsoft Word

2007 Introduction to Microsoft Excel

2007 Master CIW Designer Intermediate Microsoft Access

2007 Intermediate Microsoft Word 2007 Introduction to Microsoft Office

Accounting Professional 2008 Comp TIA Security + Certification

Prep Comp TIA Network + Certification

Prep Intermediate Comp TIA

+Certification Prep Network + Security Project Management Professional

)PMP ( Project Management in IT Security Microsoft Certified Desktop

Support Technician )MCDST(

14) Leadership Training

Performance Defined Vision, Mission, and values Time Management Time Control to work on your

business Coaching –Supportive ad Directive

Approaches Leading Strong Teams Coach for Performance

Improvements

New Employee Orientation Communicate to Lead Business Professionalism Global Travel and Culture Ethical Leadership Network through Community

Service Organizational Behavior of

Leadership

Improving Leadership & supervising skills

Report Writing - How To Structure A Report For Maximum Effect

Mentorship : Creating a Partnership Network to Build Business

Connections Developing Personal Leadership Networking to promote your

Organization Leadership Fundamentals for New

Supervisors Successfully Leading People : A

Cram Course for new Supervisors

The Fundamentals of leadership Teambuilding and Leadership Skills Leadership Communications Leadership Styles and Tendencies Motivational Leadership Visionary Leadership Mentorship-Launching and

Initiative Build Trust ,Credibility ,and

Respect Networking to Build your Personal

Brand Developing High Performance

Teams Leading High Performance Teams Measurable Results through Teams

work. Talent Management.

15) Educational Courses

Educational Leadership School Leadership School Management Media Shaping school culture First Day of school Motivational interactive in school

attitudes Skills of Leading and how to deal

with children and young people

Classes Management Effective Teaching Educational World Special Educational Needs and

disability Electronic school Management Home education children School Laboratory teacher School Safety & Climate of

Learning

Career Technical Educational Training Courses

School Facing Students with Plagiarisms

16) Environmental Courses

Water and Environment Pollution Principles of Environment

Agricultural Courses

17) Child Care Courses

18) Media Courses & Public Relations

19) ISO & ITIL Courses

CISM Fining and Valuing IT Services Defining and Valuing IT Services ISO 20000 Foundation ISO 20000 for Auditors ISO 20000 for Consultant Quality Management ISO-IEC 27001 Training Courses ITIL V3 Lifestyle Certificate

Bridging from Version 2 to Version 3 ITIL- V3 Foundation Certificate in

Service Management ITIL-V3 Managing Across the

ITIL –life cycle Certificate in Service Design

ITIL- Lifecycle Certificate in Service Operations

ITIL Certificate in Service Strategy

ITIL Lifestyle in Service Transition

ITIL Capability Certificate in Operational Support and Analysis

ITIL Capability Certificate in Planning ,Protection and Optimization

Lifecycle ICT Infrastructure Management Fining and Valuing IT Service.

ITIL v3 Capability Certificate in Service Offerings and Agreements.

20) GRAPHIC Design (1) Web Design Courses

Intro to Graphics Intro to Web Design Photoshop Level 1 HTML

Front page Flash Level 1

Dream Weaver Level 1

21) Graphic Design (2) Interior Design

Intro to Graphics Photoshop Level 2

3 D –General Auto CAD -2D &3D

Intro to interior Design Photoshop Level 1

3-D Exterior Interior & Design

22) Graphic Design - (3) Animation

Sound forge Illustrator

3D Max –Animation

Premiere After Effect Level 1

After Effect 2

23) International Corporate& Diplomatic Protocol