building the next generation workplace
TRANSCRIPT
1 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
2 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Major Trends Impacting the Workplace
• Shifting workforce demographics
• Evolving social contracts in the workplace
• Changing nature of work and the dramatic growth of unstructured work
• The emergence of the “Agile Enterprise”
• Explosion of mobile devices, the cloud ubiquitous Internet access
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Creating a variety of workspace experiences that are aligned to the activities being performed.
An Emerging Design Paradigm – Activity-based Working
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Understanding the variety of work activities
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Three Domains of Influence
SPACE DESIGN
WORKPLACE POLICY TECHNOLOGY
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Role of Technology in the Workplace Environment
• Ability to stay connected • Driving employee engagement
and innovation • Sense of place, personalization • Protection of intellectual assets • Understanding how the workplace, and
the people in the workplace, are performing
SPACE DESIGN
WORKPLACE POLICY TECHNOLOGY
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Work at Home, on the Road, in the Office Blending the physical and virtual collaboration experiences
Workplace Management Tools Guest Services
End User Services (Digital Workspaces)
Technology-Enabled Workspaces
Next-Generation Workplace Technology Framework Workplace Analytics
Enterprise Network
Security
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Technology-Enabled Workspaces Offer Choice
Cisco Project Workplace
! Integration of space design, interiors and technology elements into a comprehensive workspace experience
! Workspace experience as the foundational building block of the next generation workplace
! Consistency simplifies change management and reduces barriers to adoption
! Reduces cost, complexity and risk. Allows customers to deploy more quickly
https://www.cisco.com/web/telepresence/projectworkplace.html
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Video moves into non-traditional settings
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Extension Mobility
Collaboration Meeting Room
End User Services Connect the Enterprise
Cisco Jabber Cisco WebEx
Cisco AnyConnect
! A set of cloud and on-premise mobility and collaboration services that blend the physical and virtual work worlds
! Seamless user experience for onsite and remote users
! Capabilities that drive employee engagement, effectiveness and innovation
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Aligning End User Services to Work Styles
Source: Cisco Work Profile Survey
Campus Mobile
Highly Mobile
Remote Collaborator
Neighborhood Collaborator
Workstation Anchored
Desk-bound, non-mobile
employee who performs highly
focused individual work;
some team interaction
Highly mobile;
Travels extensively to customer and
partner locations; frequently
interacts with customers
Internally mobile; Interacts cross-functionally in face-to-face scheduled
meetings; Often in leadership
roles
Neighborhood-
based employee who is mobile
within the group area; interacts
with, coordinates and manages
teams
Non-mobile
employee who works frequently
with remote colleagues, and frequently works
from home
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As the Workplace changes new services have to be created
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Instantly create a place to work together
Introducing Cisco Spark For agile team collaboration
An app that instantly creates a place for teams to work together, where their work can live, and a way to stay
connected to it all
Persistent messaging and file
sharing
See and hear everyone and everything
Superior business class experience
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Technology Solutions Enhance the Guest Experience
• Pervasive and secured wireless access for visitors
• Digital signage informs and promotes the organization’s brand
• Virtual Receptionist integrated with the building security system provides support for remote offices
Guest Access and on-boarding Digital Signage and
Cisco Interactive Services Cisco Virtual
Receptionist
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Workplace Management Tools Optimize Utilization • Search, reserve and locate individual
and collaboration workspaces (multi-modal)
• Ability to personalize spaces, integration with Cisco UC and Jabber
• Rules based engine for conference room management
• Analytics to help real estate leaders understand workspace utilization
Cisco S+C Spaces
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Analytics Unlock New Insights
The first frontier of the Internet of Everything (IoE) and “big data” ! Cisco Wireless Access Points
(APs) and CMX provide insights on the utilization of the workspace
! Cisco’s Collaboration analytics highlight how employees are communicating, engaging and collaborating with their peers
Cisco Collaboration Analytics Cisco Collaboration Analytics
Rifiniti Optimo (powered by Cisco CMX)
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Assessing
Planning
Executing
Partnering to ensure our customer’s success Key Stakeholders (Corporate Real
Estate, HR and IT)
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Cisco Connected Workplace Transforming to a Virtual Capability Workforce Alan McGinty | Senior Director – Global Workplace Solutions Group APR 2015
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Global Portfolio Snapshot and Trends Q2FY15
Global Headcount 83,282 Persons Housed
(▼2,234 Q/Q)
66,509 FTE PH (▼2,331 Q/Q 70,870 All Emp.)
32% Engineering
22% Sales 21% Services 25% All Others
San Jose Headcount 19,869 Persons Housed
(▼245 Q/Q)
14,133 FTE PH (▼ 279 Q/Q 14,570 All Emp.)
40% Engineering
4% Sales 11% Services
45% All Others
Global Portfolio 22.97 Million SF tu
(43% Owned)
61% Americas 14% EMEAR 25% APJCI
94 Countries 285 Metros
484 Buildings
San Jose Portfolio 7.0 Million SF ▼
(74% Owned)
52 Buildings
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Functional Responsibilities
Strategic Planning
Sales Support- EBC
Client Relationship Mgmt.
Facility Mgmt & Svc
Capital Program Mgmt. Workplace Innovation
Real Estate Transactions
WPR
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Why Cisco Connected Workplace?
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Work Styles Have Evolved Work anytime from anywhere
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Global Office Space Utilization
100.9 83.3
50.6
100%
83%
50%
0%
20%
40%
60%
80%
100%
0
20
40
60
80
100
Seats in Portfolio Seats 'Assigned' (PH) Average Seats Utilized
Seat
s (0
00s)
Unused “Assigned”
Capacity
Unused Total
Capacity
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Source: Cisco Work Profile Survey, 2014
Work Styles by Theater (2014 WPS)
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39% 59% 48% 79% 50%
9%
collaborate with people in different time zones
telecommute at least once a week
classified mobile workers
work in a fully remote manner
work in a different location than their manager
of our employees work outside the U.S.
Source: Cisco Work Profile Survey, 2014
Cisco Work Culture
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Cisco Connected Workplace Overview
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Workplace Design Strategy
Quadrant 1 Effectiveness
Work performance and productivity
Quadrant 2 Engagement
Employee engagement / retention
Quadrant 3
Efficiency Portfolio utilization and services improvement
Quadrant 4
Environment Reductions in energy
demands and CO2 emissions
Internet of Everything
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3 Integrated Elements
Technology
Cisco Connected Workplace
Policy
Environment
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Cisco Space Policy
Global Space Policy transforms Cisco’s workplace occupancy model from individual to group assignment.
§ A group assigned workplace provides flexibility and choice to the business while increasing the utilization of our assets.
§ Global Space Policy aligns with current work styles and does not require a change in current flexible work practices.
Neighborhood
Neighborhood
Neighborhood
Neighborhood
Policy
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What Really Changes? Cisco Space Policy
• Ample private spaces are provided, but not assigned.
• Work groups are assigned to neighborhoods.
• A variety of individual, team, collaborative and fun spaces available for everyone.
• Accommodation for special business requirements
Sharing resources – using only what you need when you need it.
Community Cooperative attitudes and behaviors are required.
Choices Thoughtful movement between space types is required to meet daily needs.
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Cisco Connected Workplace
Physical Environment: • Furniture Solution:
State of the art workstation design supports just-in-time idea sharing while minimizing visual distractions from those around you. Lower panels make finding colleagues and available resources easier
• Concentric design: Keeps noise in the core (area in building near the elevators) of the building and reduces traffic in the work area
• Many different space types: Most jobs benefit from having access to a variety of open and closed door spaces when needed
• Centralized Storage: With personal and team storage centralized team members are free to choose the space that best meets their needs within their neighborhood
Environment
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The Enterprise Becomes Social Customer & Employee Collaboration
Technology
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Personal Devices Used at Work 2014
Source: Cisco Work Profile Survey, 2014
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Source: Cisco Work Profile Survey, 2014
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Video Becomes Pervasive Across All Devices Any Time, Any Place
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Cisco Connected Workplace Benefits
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Typical Results
Typical Floor in San Jose Legacy Environment Cisco Connected Workplace Usable Area 49,000 square Feet 49,000 square feet
Work Space 70% Individual 30% Individual
30% Collaborative 70% Collaborative
Use Pattern Traditional - Assigned Flexible – Unassigned
Seat Capacity 300 375
Enclosed Meeting Spaces 16 72
Useable Area/Capacity 163 square feet 111 square feet
Chargeback Per Employees $5,162 per year $2596 per year
Persons Housed 255 400-500 * (*based on 75% Badge In Rate)
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Proof of Concept
People
§ Prefer environment: + 77%
§ Improved communications: + 82%
§ Workforce satisfaction: + 82%
§ Ease of finding quiet space: + 62%
§ Ease of finding meeting room: + 80%
Financials CAPEX Cable and IT Infrastructure - 50%
CAPEX for furniture - 55%
Space reduction for headcount - 30%
Return on Investment < 3 yrs
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Combining collaborative and networking technologies with an open floor plan and an emphasis on mobility — reconciling productive working patterns with environmental responsibility.
Environmental Savings
Estimated Energy Efficiency Gains with Connected Workplace
Number of Employees
Traditional Office
300
Cisco Connected Workspace
Percent Change
400 33%
Increase
Connected Electrical Load (watts/sf) 2.6 1.7
36% Reduction
Connected Electrical Load (watts/employee) 432.9 178.7
58% Reduction
Total Connected Electrical Load (watts) 127,169 71,476
44% Reduction
Total Cooling Loads (BTUs) 433.646 243,733 44%
Reduction
Total Cooling Provision Tonnage 36 20 44%
Reduction Source: CCW Environment Sustainability Report
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In Summary
§ There are a set of social and technology trends are challenging the traditional workplace design
§ This has led massive inefficiencies in real estate utilization, and to a workplace that is not aligned with the needs of the business nor the expectations of employees
§ The workplace needs to be designed around flexibility and choice.
§ Technology will play a significant role in the next-generation workplace, ensuring a highly mobile workforce can connect and collaborate.
§ Cisco has a full portfolio of solutions that can become the foundation of the next generation workplace, and the first hand experience to help you in your journey.
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