building your business - at&t national tour - social media and technology
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AT&T National Tour - Ramon Ray Presentation on Building Your BusinessTRANSCRIPT
Building Your Business TourLeverage Your Tech To Do More
Infusionsoft, Small Business EvangelistSmallbiztechnology.com, Technology Evangelist
Ramon Ray @ramonray
#BuildingYourBusinessTweet and share with others!
Simple Small Business Success
• Products• Customers• Profitable
Complex Small Business Challenges
• Marketing• Staff • Communication
& Collaboration• Logistics• Back office
Big Challenge isMore Customers
and Repeat Customers
Social Content MarketingConversation Marketing, Not
Interruption Marketing, Builds Customer Loyalty and Attracts
New Customers
#BuildingYourBusiness
Share with others!Tweet, Post, Take Pics
What will we cover today?
• Why social content marketing is important• 4 benefits of social content marketing• 7 content marketing best practices• 4 simple secrets to content marketing success• Beyond social…
Interruption Marketing
Engagement Marketing
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People are searching for entertainment or information
People connect with people around engaging content
Why Is Social Engagement Powerful?
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Smart Marketers Educate, Not Sell.
Smart Marketers areStory tellers and Conversationalists
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4 Business Benefits of Social Content Marketing
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Benefit 1: Intelligence on your market, competitors,
customers & prospects
Social Listening Posts
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Benefit 2: Stronger
relationships with customers
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Benefit 3: Personal branding:In a sea of unknowns,
the stronger brand will win.
Personal Branding = Niche, Local Celebrity
Ramon’s journey to Local, Niche Celebrity
• Facebook • Google • Infusionsoft • Dell • Shared the stage
with Seth Godin, Daymond John, Simon Sinek, Guy Kawasaki
• 3TechGuys
Ramon and AT&T Building Your Business Tour
20
Benefit 4: Low cost advertising Fail fast, test advertising, cheap
focus group
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7 Social Content Marketing Best Practices for
Building Your Business
#BuildingYourBusiness
Share with others!Tweet, Post, Take Pics
23
Great social content tells a story
1
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HAVE FUN WITH CONTENT
2
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• Don’t SELL • Enter & Foster
Discussions• Encourage Customer to
Customer Discussion• Learn from Customers.
Ask Questions
Have a Conversation
3
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Give, Give, Give, Take
4
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• Short• Sweet• To The Point• Descriptive• Search Engine Friendly
Headlines: Informative, Teasing
5
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Respond
6
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THE POWER OF AUDIO AND VIDEO
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http://bit.ly/firemansavescat
Ramon’s 4 Simple Secrets To Rocking Social Content Marketing
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•Frequent•Relevant•Engaging•Analytics
Beyond Social….
Beyond Social
• Word of Mouth• Networking• Customer Testimonials• Events Mobile Ready
Business Web Site• Blogs, Podcast, Video• Local Search• CRM & integrated
marketing
Key Tech For Building Your Business
• Remote file access• Online software (cloud computing)• Mobile devices
Be as productive OUT of the office as IN the office
Mobile
Security
• 2 factor authentication• Difficult passwords• WiFi awareness• Network security audit• Security software• Backup & Recovery
Prevent Unauthorized data access
• Task management• Document storage• Software suites (Word processor, etc)• Collaboration and communication
ProductivitySave time, prioritize, increase efficiency
• Point of Sale• Credit card acceptance• Audio/video surveillance• Inventory
RetailIn person customers and products
In Summary…
• Engage. Don’t Interrupt• F.R.E.A.• Social Media Is Not Everything• Key Technology for Building Your Business
Building Your Business TourLeverage Your Tech To Do More
Infusionsoft, Small Business EvangelistSmallbiztechnology.com, Technology Evangelist
Ramon Ray @ramonray
#BuildingYourBusiness