Iqra bi-ismi rabbika allathee khalaq

Business Communication

BY SYED SAIF

As freight forwarders what are our product

and tools ………..

Product Tools

How you can make Perfection in Services

Input

Infrastructure

Funds

Dedicated Persons

Sharing of thoughts

Utilization of Experience

Qualified & trained Staff

Smart Communication

Output

Customer Satisfaction

Achieving desire goal

Enhance the business

network

Market Share

ROI increase

Satisfied workforce

Employee Welfare

Communication Definition

The conveying or exchanging of

information by speaking, writing,

or using some other medium.

Means of sending or receiving

information, such as telephone

lines or computers ICT.

Verbal & Non Verbal

Communication

Written Communication

Business Communication

Business Communication Definition

Exchange of

Facts

Ideas

Opinions

Emotion

Answering Critics

Employee Survey

Environment

Trade

It is a process of transmitting

of thought information

between various part of an

organization and people

outside the organization, such

a customer, supplies, investor

etc.

Purposes of Business Communication

Promotions of Organization

Product, Services

Marketing

Manage Internal

Brand Imaging

Enquiries

Employee Suggestion &

feedback

Modernization

Effective Business Communications

Leave the impression and received positive response from

recipients

Effective business communication are dynamic to successful

co-worker and

customer interactions. Both the speaker and the hearer share

responsibility

Basic Principle of Business Communication

Courtesy

Correctness

Consideration

Concreteness

Conciseness

Clarity

Completeness

Means of Business Communication

technology

E-Mails

Letters

Telephone

Face to Face Meeting

Presentations

Web Based, Social Media

Branding

Quality Report

Suggestion Box

Modern IT Infrastructure

E-Mails

Read carefully Response accordingly

Formatting Emails

Email Attachments

To, From, CC, BCc, RR,

Email Follow-up, Forwarding

Email and Perception, Privacy, Copyright

Email ethics & social Considerations....

Back ups

Letters

Appropriate Letter head

(presentable)

Write a specific purpose

Disciplinary Structure

Proper Paragraphing

A-4 Size

Single Font

25th April 2015

Shahid Afridi

ABC CorporationMain BranchLahore

Dear Shahid,

Our sales director Mr. Wasim Akram will be in Lahore on Friday, May15th 2015. Wasim would be greatly interested in meeting you inperson to discuss a mutually beneficial arrangement between ourtwo companies.

Would it be convenient for you, or a delegate, to meet with WasimAkram on this dates I will call you early next week to discuss.

Sincerely,

[Signature]

Javed MiandadDirector

25th April 2015

Atif AslamABC Corporation

Main Head OfficeKarachi

Dear Atif,

I am delighted to inform you that effective immediately, you arepromoted to the role of Senior Vice President of sales.

The Board and I would like to offer our sincere congratulations; weare especially pleased to have filled the role internally after anextensive search including external candidates. This is a thoroughlydeserved promotion and a testament to the hard work andprofessionalism you have demonstrated in your latest role.

Congratulations on your promotion.

Sincerely,

[Signature]

Capt. Tariq MasoodHuman Resources Director

Telephone

Pick the phone after two rings

Start with greeting

Name your company

Introduce your self

Offer your services for caller

Take the ownership of matter

Resolve the matter till customer satisfaction.

Check customer satisfaction, if required

transfer call to appropriate person.

Face to Face Meeting

Be Prepared (You must have the knowledge of

person or Organization your meeting

Properly dress up,

Enter in confident, Hand shake with warms regards

Keep eye to eye contact with slight smile

Start the purpose of meeting

Listen and Understand What Your Client Needs

Follow Up in Personal Ways to Keep the

Connection

Presentation

Presentation Technique

PowerPoint

White Board

Demonstration

Hand Outs

Delivery of Presentation

Sitting Arrangement

Knowledge of Audience

Must have objective

Introduction

Body

Conclusion

Web Base, Social Media

Design Web Site, own

Domain

Face Book

Twitter

LinkedIn

Skype

Daily motion

Branding

Promotional add

Direct Advertisement

Help the society

Project Handling

Achievements

Success story

Video Conferencing

Quality Report

Data

Graphs

Factual Data

Original Data

Secondary Data

Skilled & Qualified

Professionals

Cost Advantage

Service offerings

Suggestion Box

Toll Free numbers

Complain Box

Survey form

Questioner

Customer comments

Evaluation form

Web Base Survey

Hire private neutral survey company to conduct

survey on company behalf