Business Enabled Communications

Applications

Contents

Lock Key

Phontage

UCS

NMS

ez Attendant

TSP

ez Phone

Lock Key

- Install Lock key for iPECS-MG applications using Web Admin ※ Phontage : 2 copies free- System Management → Appliances Control → Lock Key Install

■ Condition

Login ID/Password Registration

- Administration → Pre-Programmed Data → IP-Phone Registration(106) : Assign ID and Password

■ PGM 106(IP-Phone Registration) for Phontage, UCS Client

Phontage

▪ Definition• Softphone for PC or PDA (mobile device)• Abbreviation of “Phone advantage”

▪ Model name• Phontage Mobile (Phontage B) : Softphone for Mobile Device

PPC 2003, Window Mobile 5.0 and 6.0, Symbian

• Phontage Basic (or Phontage B) : Supports Basic features• Phontage Deluxe (or Phontage D) : Support Value added features

Introduction

iPECS-MG

Phontage

Phontage

(1)(2)

(4)

LoginPhontage

(3)

Phontage Deluxe Main UI

Phontage UI & GUIPhontage

Configuration

UCS

UCSClient

UCSServer iPECS-MG

HQ

Branch

Road Warrior

Phontage IP Phone WiFi

Internet/Intranet

UCSClient

UCSClient

※ Install Lock key for UCS clients using Web Admin

Overview

UCS Components

PBX(LIK,MG) UCS ClientUCS Server

UCS Features;IP Phone (Call Feature), Presence, IM (Instant Messaging, Video Conference, Call Recording, Schedule, DB Import/Export,Application Sharing,

UCS Login

▪ UCS Server Program ▪ UCS Client Program

ICR&Presence

Chatting Directory

Diagnostic

UCS Server Admin

UCS Web Admin

▪ UCS Server IP Address Assignment

UCS Login

(1)

(2)

(3)

(5)

(4)

+ + +

+[Application Sharing]

[White Board]

+

IP Phone (Call Feature) Presence Instant Messaging Video Conference(6 Parties, 8 Groups)

Schedule DB Import/Export

+Sharing / File SendCall Recording

■ UCS Features

UCS

+

Features

UCS Specifications

> Server PC Specification - Intel Core 2 Duo 3G More, 2G RAM (600 clients at concurrent login) - Windows XP Pro., 2000/2003, Vista(Business, Enterprise, Ultimate)

> Client PC Specification - Pantium , 2.3G, 512M RAM(Including Video Conf.)Ⅳ - Vista, XP, Windows 2000

LAN

iPECS-MG UCS Server

UCS Client UCS Client

iPECS

iPECS

TCP/IP(Session)

SIP Based

> Interface Specification

TCP/IP(Session) Client ↔ Client

SIP Based LG-Ericsson Proprietary

Server ↔ Client

Client ↔ MG

LG-Ericsson Proprietary Server ↔ MG

Protocol Position Related Features

ICR,Presence

Call

Directory,Chatting..

Media(Data)

LG-Ericsson Proprietary

UCS

• Network Management System for iPECS– SNMP-based Information Management & Communication– Web Browser-based User Interface using HTTP– Up to 500 Systems can be Managed– Integrated with iPECS-50/100/300/600/1200/MG

NMS Overview

※ Install Lock key for NMS using Web Admin

• Feature Classification– NMS Server Management / System Monitoring / System Management– Provides Web-based Interface for NMS Client

NMS Server Management

NMS Server ConfigurationNMS User Management

Access & Operation HistoryNMS DB & Service Control

System Monitoring

System & Device ConfigurationDevice & Channel StatusAlarm/Fault Management

Network Traffic Monitoring

System Management

System & Group ManagementCall Statistics

System DB / Firmware UpgradeWeb Admin Integration

Web-basediPECS-NMS

Classification DiagramNMS

NMS Web Admin

Administration → System Data → SNMP Data : - SNMP Agent : SNMP Service ‘ON’ - SNMP Trap : Enter NMS Server IP address

■ Web Admin

• Open Login page using the IP address of NMS server• Type Superuser ID and default Password. (admin / ipecsnms)

Initial LoginNMS

S/W Versionof iPECS-NMS

System Ex-plorerSelect or manage systems or groups of systems with a tree of nodes.

Alarm/Fault SummaryShows the number of alarms/faults that have not been checked by user

Selected SystemA system selected using System Explorer

User IDThe user ID that was used to login to iPECS-NMS

Log-outUsed to log out of iPECS-NMS

Main MenuUsed to enter each functional page such as ‘System Info’, ‘Sta-tus’, ‘Alarm/Fault’, ‘Call Stat’, ‘Network Traffic’, ‘Log’, ‘Sys-tem’, ‘User’, ‘NMS’

Functional AreaDisplays functional pages to implement the features provided by iPECS-NMS

• Overall layout and the positions of main UI components are fixed, and they have their own functions and rolls.

Loading IndicatorIndicates that information is now being loaded

UI Component DescriptionNMS

Device Based Status

• After entering ‘Device Based Status’ menu, select a system in System Explorer, and then device-based information will be displayed for the selected system.

NMS

CO Status

CO Channel Status lists all the CO channels, and shows their channel status and channel/device information.

Device TypeThe type of device for each CO channel can be designated by the color of the button frame.(VOIP, PRI, BRI, PSTN)

NMS

Station Status

Station Channel Status lists all the Station channels, and shows their channel status and channel/device information.

Device TypeThe type of device for each station channel can be designated by the color of the button frame.(IP-Phone, SoftPhone, SLT, DKT, DECT, DSS)

NMS

Alarm/Fault Management

In order to load the Alarm/Fault log data only for a specific system, select a sys-tem in System Explorer, and then click [Load Log Data] button to retrieve log data for the selected system.

[1]

[2]

NMS

< Alarm Event (100 ~ 399) >

Code Name Type Level Location401 System Startup Fault CRI MFIM402 MFIM Switch Over Fault MAJ MFIM403 Authentication Failure Fault MIN MFIM411 Station Capacity Fault MIN MFIM413 CO Line Capacity Fault MIN MFIM501 DSP Alert Fault MAJ DEV(#)503 DSP Error Fault MAJ DEV(#)511 DECT Base Status Fault MAJ DEV(#)513 DECT GW Fault Fault MAJ DEV(#)521 Device Line Up/Down Fault MAJ DEV(#)523 Gatekeeper Connectivity Fault MAJ DEV(#)525 SIP Proxy Server Connectivity Fault MAJ DEV(#)

601 Cabinet Fan/Power Failure Fault MAJCABINET(#

)

< Fault Event (400 ~ 699) >

Code Name Type Level Location

701 System Reset by Admin System CRI MFIM702 System ID Information Change System MAJ MFIM703 System IP Information Change System MAJ MFIM704 SNMP Reconfiguration System MIN MFIM705 Database Initialization System MAJ MFIM706 File Upload System MIN MFIM707 Firmware Download System MAJ MFIM

801 Device Registration / Deletion System MAJ DEV(#)

803 Device Service Status System MIN DEV(#)

805 Device Service Switch Status System MAJ DEV(#)

807 Device Firmware Download System MAJ DEV(#)

809 CO Line Outgoing Block Status System MIN (#)

811 CO Gateway Order Change System MAJ DEV(#)

812 Station Number Change System MAJ STA(#)

813 Soft Phone Log In/Out System MIN DEV(#)

815 Hot Desk Log In/Out System MIN DEV(#)

819 Long Time Call System MAJ (#)

Code Name Type Level Location

101 CPU Overload Alarm MAJ MFIM103 Link Up/Down Alarm CRI I/F(#)105 Stand-by MFIM Status Alarm MAJ MFIM201 Device Up/Down Alarm CRI DEV(#)205 Station Lock/Unlock Alarm MIN STA(#)

211 SMDR Memory Capacity Alarm MAJ MFIM

213 VSF Memory Capacity Alarm MAJ DEV(#)301 System Connectivity Alarm CRI NMS

< System Event (700 ~ 999) >

NMS Alarm/Fault Event

Overview

ez Attendant software can manage the various type of call with your PC.

When the attendant works with another type of working (for example, word processing), the attendant can minimize this software with button.

If an incoming call is occurred during the word processing, the pop up windows will be activated with simple information about the caller. At that time, attendant should do its own operation.

And the call related operation is depending on the Call server system feature. For example, the capacity of queue size or recall timer are depend on the Call server system itself.

But PC related features are independent with Call Server system.

Condition : Install Lock key for ez Attendant using Web Admin

ez Attendant

Execution of ez Attendant

Execution of ez Attendant

2. Input System IP Address

3. Input Attendant Extension Number

4. Click [Log On] button

5. Log On is pro-cessing

1. Select System(iPECS-MG)

ez Attendant

Queue Window

Station Window

Phone Book

Log –View

Optional(Icon/List)

Search and Info

MS scheduler Pre_selection SMS

Tool Up Bar

Main Menu

Tool Down Bar

Park Location601

Main Window

Active Call Window

ez Attendant

Main Menu

Menu Descriptionez Attendant

Tool Up Bar

Open Outlook

Log On

Log Off

Menu Description

Print for Log View

ez Attendant

Station Window & Queue Window

Queue Window

Station Window

Net DSS(DND)

DKTU(Busy)

DKTU(Idle)

SLT(Busy)

SLT(Idle)

WHTU(Busy)

WHTU(Idle)

DND State

Forward State

Net DSS (Idle)

Net DSS(Busy)

Pre-selected Message

• Station Window Sub Icon

• Station Window Main IconICM Incoming

CO Incoming

Attendant Recall

Transfer Recall

Park Recall

Hold Recall

Hold state Call

• Active Call & Queue Window Icon

Menu Description

Active Call Window

• CO Line Status Icon

Idle CO Line

Busy CO Line

Transfer Hold CO Line

Invalid CO Line

ez Attendant

Phone Book Window

Menu Descriptionez Attendant

Log-View Window

Search Field

Selection Field

Menu Descriptionez Attendant

• Microsoft Windows based telephony driver

- TAPI application

Use TAPI function (Ex. lineMakeCall)

Made by 3rd party vendors

ex) Outlook dial, ez Phone, Call Center

- TAPI (Telephony API)

Made by Microsoft

Contain TAPI function(call, phone)

- TSP (TAPI Service Provider)

Made by Telephony system vendors

Dynamic Link Library(DLL)

ex) LG-Ericsson TSP,

• Compatible with TAPI 2.1- LG-Ericsson TSP supports TAPI 2.1.

TSP v2.1

TAPI v2.1

TAPI application

LAN

LGE TSP

Windows OS

TSP(TAPI Service Provider) Introduction

• LG-Ericsson Systems- iPECS-LIK 100/300/600- ipLDK-100/300/600- ipLDK-20/60/Nexer/Soho- iPECS-MG 100/300

• Terms- 1st Party Connection: The application can see only one line assigned in

Web Admin (Station Port Data CTI IP Address) and control one line.- 3rd Party Connection: The application can see all lines and control all

lines.

• Lock Key- 1st Party Connection : ez Phone Lock key is needed.- 3rd Party Connection : 3rd Party TAPI Lock key is needed.

IntroductionTSP(TAPI Service Provider)

LGE TSP installed(1st)

Keyset: DKT/SLT/DECT

PC: Windows

LAN

• iPECS-MG/ipLDK-20/60/Nexer/Soho- PC is connected to the system via LAN.- PC User can use the keyset assigned by Web Admin (Station Port Data

CTI IP Address)- DKT, SLT and DECT are available.

LGE TSP installed(1st)

PC: Windows

Keyset: DKT/SLT/DECT

Configuration (1st party connection)TSP(TAPI Service Provider)

• In Web Admin (Station Port Data CTI IP Address), type a client IP address in Edit box, click [Update] button.

Web AdminTSP(TAPI Service Provider)

• 3rd Party Connection (Using Remote Service Provider of Microsoft)- Server is connected to the LGE system.- Server user can use all keysets connected to the system.- Client user can use his keyset assigned by Server PC.

Server: Windows 2000/2003 Server

LGE TSP installed(3rd)

Client: Windows OS

Client: Windows OS

Keyset: DKT, SLT, DECT

Keyset: DKT, SLT, DECT

Win

do

ws D

om

ain

LAN

Control Path

Configuration (3rd Party Connection)TSP(TAPI Service Provider)

• Select System- ipLDK-100/300/600- ipLDK-20/60/Soho- iPECS LIK, MG

• Select Service Mode- 3rd Party Connection (LAN Connection Only)- 1st Party Connection (LAN Connection Only)

• Select Connection Method- COM1/COM2

ipLDK-100/300/600 only- LAN, System IP Address

TSP(TAPI Service Provider) Installation

• Installation- You should install LG-E TSP on each

computer- Reboot computer

• TSP Settings- Open [Phone and Modem Options] in

Control Panel.- If [Location Information] dialog is

appeared, then select country/region, and insert area code and outside dial number. These codes are used for CO calls.

- On the [Advanced] tab under Providers, click [Telephony Service Provider for LG-Ericsson System]

- Verify if the System IP Address is correct or not.

- Verify if the Service Mode is correct (1st Party or 3rd Party Connection.)

TSP SettingsTSP(TAPI Service Provider)

Provides easy & powerful control of voice communications on your PC

Easy installed, maintained, user graphical, user interface

2 packages (Entry, Deluxe)

Powerful feature like SMS to extension even DECT terminals

Compatible with MS Outlook, ACT, GoldMine and more

Standard interface : TAPI

ez Phone Overview

There are two types of ez Phone version. One is an entry, the other is a deluxe.Please refer to the below table for each version’s function.

Entry Deluxe

Local DB, Capacity Limit Basic DKTU feature

Local DB, Capacity Limit Basic DKTU feature

DB Conversion SMS to Keyset Attendant Integration

DB Conversion SMS to Keyset Attendant Integration

All Features of Entry Version Import DB (outlook) Export DB (outlook) VMIB control - MsgWait - OutMessage - Paging Message Flex button assignment ACNR E-MAIL All features for Outlook are available. (Outlook Contact) Differential ring by CLI Scheduled Dial KeySet SMS Call Filtering - VIP/Black List by DND/FWD/Ring

All Features of Entry Version Import DB (outlook) Export DB (outlook) VMIB control - MsgWait - OutMessage - Paging Message Flex button assignment ACNR E-MAIL All features for Outlook are available. (Outlook Contact) Differential ring by CLI Scheduled Dial KeySet SMS Call Filtering - VIP/Black List by DND/FWD/Ring

ConceptConcept

FunctionalityFunctionality

New Database Creation - Access - Excel Call Control - Make Call - Hold Call - Park/Unpark - Transfer Import DB (Access, Excel) Export DB (Access, Excel) Print Address book Forward(Internal, Off-net, VMIB) Always on top All features for Outlook are not available.

New Database Creation - Access - Excel Call Control - Make Call - Hold Call - Park/Unpark - Transfer Import DB (Access, Excel) Export DB (Access, Excel) Print Address book Forward(Internal, Off-net, VMIB) Always on top All features for Outlook are not available.

ez Phone Overview

ez Phone Configuration(1st Party Connection)

LGE TSP installed(1st Party)

Keyset: DKT/SLT/DECT

PC: Windows

LAN

LGE TSP installed(1st Party)

PC: Windows

Keyset: DKT/SLT/DECT

*NOTE : ez Phone does not support 3rd party connection.

ez Phone

ez Phone

Top Tool Bar

Icon Menu(bottom)

Call Window

Station Information Window(Double Click & Call)

Information Window

Message Window

MS Scheduler

Display Station Type Optional(Icon/List/Report/Small Icon)

Main Menu

ez Phone Main Window

ez Phone Main Window

Open Outlook LogOn/OffLog

On/Off

ez Phone Top Toolbar

Field Option

Filtering Status

ez Phone Station Information Windows

2. Display Station Type(ICON)

3. Display Station Type(SMALLICON)

Display Station

Can display station more

4. Display Station Type(LIST)

(Double Click & Call)

1. Display Station Type(REPORT)

ez Phone Display Station Type

Connected Call

Holding Call

Make Call,Transfer or Search

ez Phone Call Window