business english listening and speaking 商务英语听说 teacher ms. li

Business English Listening and SpeakingBusiness English Listening and Speaking

商务英语听说商务英语听说

Teacher Ms. LiTeacher Ms. Li

Overall Teaching Arrangement of This TermOverall Teaching Arrangement of This Term

TextbookTextbook

1. News Items1. News Items

2. News Report2. News Report

3. Business English Dialogues3. Business English Dialogues

4. Interesting English Listening 4. Interesting English Listening MaterialsMaterials

5. Band 4 & Band 6 Listening Practice5. Band 4 & Band 6 Listening Practice

6. Films Appreciation6. Films Appreciation

How to Make A Good First ImpressionHow to Make A Good First Impression

TranscriptTranscript Hi, I'm Donna Barnes. I'm a life and Hi, I'm Donna Barnes. I'm a life and

relationship coach and the owner of NY relationship coach and the owner of NY Dating Coach in New York City.Dating Coach in New York City.

In this clip we will talk about making a good In this clip we will talk about making a good first impression and you only get one first impression and you only get one chance to do that, right? So a real great chance to do that, right? So a real great way to make a first impression is way to make a first impression is to make to make eye contacteye contact and and really take interest in the really take interest in the person that you are meetingperson that you are meeting. First of all, . First of all, remember their name. If when you first remember their name. If when you first meet somebody, you meet somebody, you use their name in a use their name in a sentencesentence when you talk to them then you when you talk to them then you let them know that you heard their name, let them know that you heard their name, that you listened.that you listened.

TranscriptTranscript And allow them to be in theAnd allow them to be in the spotlight spotlight, you know, share abo, you know, share abo

ut yourself and ut yourself and revealreveal some things but some things but don't monopolize thdon't monopolize the conversatione conversation, it's not all about you. It's, even if you're the , it's not all about you. It's, even if you're the most interesting person in the world, people want to talk amost interesting person in the world, people want to talk about themselves too. So, bout themselves too. So, be a great listenerbe a great listener, ask questions , ask questions and really want to get to know the other person. And, you kand really want to get to know the other person. And, you know, people like to talk about themselves. So if you give thnow, people like to talk about themselves. So if you give them the opportunity to do that, then they're gonna like you.em the opportunity to do that, then they're gonna like you.

So, make sure that you So, make sure that you dress nicedress nice and and have good posturehave good posture. . And And don't be negative, don't complain about thingsdon't be negative, don't complain about things, no on, no one wants to hear your problems. It's not, you know, anything e wants to hear your problems. It's not, you know, anything for a first meeting. for a first meeting. Just be positive, be yourself, don't be Just be positive, be yourself, don't be phony and be a good listener.phony and be a good listener.

This is Donna Barnes from New York City.This is Donna Barnes from New York City.

Programme 1 Meeting Foreign Business PartnersProgramme 1 Meeting Foreign Business Partners

Here is a video for you ,please Here is a video for you ,please watch it carefully and then answer watch it carefully and then answer the following questions.the following questions.

((http://v.youku.com/v_show/id_XMTc0ODQ4MDhttp://v.youku.com/v_show/id_XMTc0ODQ4MDY0.htmlY0.html))

Q1:What is the relation between the two girls?Q1:What is the relation between the two girls? Q2: Where does the talking happen?Q2: Where does the talking happen? Q3:What are they mainly talking about?Q3:What are they mainly talking about?


TaskTask If you are the interpreter from Guangzhou Jiaxin ForeiIf you are the interpreter from Guangzhou Jiaxin Forei

gn Trade Company. Today, your boss has no time to gn Trade Company. Today, your boss has no time to meet his foreign business partner Mr. Black from Canameet his foreign business partner Mr. Black from Canada at the airport, so he wants you to meet him and arrda at the airport, so he wants you to meet him and arrange residence for him. Think over what preparations ange residence for him. Think over what preparations you should do before you go to the airport and how to you should do before you go to the airport and how to be a thoughtful person. be a thoughtful person.


Key PointsKey Points Dress Identification Greetings Go through customsDress Identification Greetings Go through customs Reclaim the baggage Check in at hotel Leave-takingReclaim the baggage Check in at hotel Leave-taking


Interpret the following sentences into ChinesInterpret the following sentences into Chinesee

1. Are you travelling for business or pleasure?1. Are you travelling for business or pleasure?2. Do you have anything to 2. Do you have anything to declaredeclare? ? 3. Could you tell me what things have 3. Could you tell me what things have duty onduty on them? them?4. Welcome to China. May I see your 4. Welcome to China. May I see your passport passport and and disemdisem

barkation cardbarkation card??5. May I see your 5. May I see your customs and health declaration formscustoms and health declaration forms, ,

please?please?6. I`m sorry, but you`ll have to 6. I`m sorry, but you`ll have to pay duty onpay duty on these items. these items.


Interpret the following sentences into ChineseInterpret the following sentences into Chinese

1.One can bring in two bottles 1.One can bring in two bottles duty-freeduty-free.. 每人可以带两瓶免税酒。每人可以带两瓶免税酒。2.I`ve filled in those 2.I`ve filled in those itemsitems listed in the form. listed in the form. 我已填好了申报表的所有栏目。我已填好了申报表的所有栏目。3.The only things I brought3.The only things I brought were some clothes and my notebook compu were some clothes and my notebook compu

ter.ter. 我所携带的东西只是一些衣物和我的笔记本电脑。我所携带的东西只是一些衣物和我的笔记本电脑。4.Okay. Here is your 4.Okay. Here is your passportpassport and your and your customs declarationcustoms declaration. I`ll keep y. I`ll keep y

our our health declarationhealth declaration. . 行了。这是您的护照和海关申报表。你的健康申报表我得留下。行了。这是您的护照和海关申报表。你的健康申报表我得留下。5.You`re through now. Have a pleasant stay.5.You`re through now. Have a pleasant stay. 现在你的手续都办完了。祝你在这里愉快。现在你的手续都办完了。祝你在这里愉快。6.I`m a general manager and I`m invited to attend the Fair here.6.I`m a general manager and I`m invited to attend the Fair here. 我是一位总经理，被邀请过来参加在贵国举行的交易会。我是一位总经理，被邀请过来参加在贵国举行的交易会。


Baggage Inspection and Check-inBaggage Inspection and Check-in

1.1. 请打开行李，你有没有带刀子或锋利的物品？请打开行李，你有没有带刀子或锋利的物品？ Please Please open your bagopen your bag. Are you carrying any knives or other sharp . Are you carrying any knives or other sharp

objects in your bag? objects in your bag? 2.2. 你有多少行李要托运。你有多少行李要托运。 How many pieces of baggage do you want to How many pieces of baggage do you want to check incheck in? ? 3.3. 让我检查一下。没错，你们的护照仍然有效，机票也没有问题。让我检查一下。没错，你们的护照仍然有效，机票也没有问题。 Let me see. Yes, your passports are still Let me see. Yes, your passports are still validvalid and your tickets are and your tickets are ii

n order. n order. 4.4. 我没带任何违禁品。我没带任何违禁品。 I don`t have any I don`t have any contrabandcontraband. . 5.5. 这是我谈生意要用的样品。这是我谈生意要用的样品。 This is aThis is a sample sample that I need to take for business. that I need to take for business.


Baggage Inspection and Check-inBaggage Inspection and Check-in6. I have two 6. I have two suitcasessuitcases and one and one carry-on bagcarry-on bag.. 我有两个行李箱要托运，一个随身携带的包。我有两个行李箱要托运，一个随身携带的包。7. Please put all your carry-on bag 7. Please put all your carry-on bag on the belt/conveyor on the belt/conveyor

belt..belt.. 请把随身携带的行李放在传送带上。请把随身携带的行李放在传送带上。8. One 8. One baggage tagbaggage tag for each piece of baggage. for each piece of baggage. 每件行李上挂一个标签。每件行李上挂一个标签。9. You are all set. I`ve stapled your two 9. You are all set. I`ve stapled your two baggage claim stbaggage claim st

ubsubs to your return tickets. to your return tickets. 一些都办好了。我已经把两张行李提领存根帖在你们两人一些都办好了。我已经把两张行李提领存根帖在你们两人

回程的机票上了。回程的机票上了。


Meet Foreign PartnersMeet Foreign Partners1. Excuse me, are you Mr. Johnson from the International Trading C1. Excuse me, are you Mr. Johnson from the International Trading C

o.? My name is Wang Gang. I`m from Kirk Electronic Corporation. o.? My name is Wang Gang. I`m from Kirk Electronic Corporation. I`m here to meet you.I`m here to meet you.

请问您是国际贸易公司的约翰逊先生吗？我叫王刚，是科克电子公司请问您是国际贸易公司的约翰逊先生吗？我叫王刚，是科克电子公司的，我是到这里来接你的。的，我是到这里来接你的。

2. Our manager Mr. Wang asked me to say hello to you. He`s sorry h2. Our manager Mr. Wang asked me to say hello to you. He`s sorry he can`t come over to meet you personally.e can`t come over to meet you personally.

我们经理王先生让我转达对你的问候。他很抱歉不能亲自来接你。我们经理王先生让我转达对你的问候。他很抱歉不能亲自来接你。3. Mr. White, this is our Development Manager, Mr. Li, Technical Engi3. Mr. White, this is our Development Manager, Mr. Li, Technical Engi

neer.neer. 怀特先生，这是我们的开发部经理王先生。怀特先生，这是我们的开发部经理王先生。4. Pleased to make your acquaintance. It`s very kind of you to have 4. Pleased to make your acquaintance. It`s very kind of you to have

come.come. 很高兴和你认识。谢谢你来接我。很高兴和你认识。谢谢你来接我。


Meet Foreign PartnersMeet Foreign Partners5. It`s very nice of you to 5. It`s very nice of you to come all the waycome all the way to meet me. to meet me. 你远道来接我真让我高兴。你远道来接我真让我高兴。6. Did you have a nice flight?6. Did you have a nice flight? 空中旅行很愉快吧？空中旅行很愉快吧？7. Are you free for dinner this evening at 7 o’clock?7. Are you free for dinner this evening at 7 o’clock? 您今晚有空吗？我们您今晚有空吗？我们 77 点钟一起去吃晚饭吧。点钟一起去吃晚饭吧。8. Fine, It was very smooth, but we 8. Fine, It was very smooth, but we had a short delayhad a short delay in Hong Kong. in Hong Kong. 很好，飞行很平稳，但飞机在香港延误了一会儿。很好，飞行很平稳，但飞机在香港延误了一会儿。9. You must be very tired after more than ten hours` flight. Our car i9. You must be very tired after more than ten hours` flight. Our car i

s just waiting outside. We can talk on the way to the hotel.s just waiting outside. We can talk on the way to the hotel. 经过十几个小时的飞行，您一定很累了。我们的车就停在外面，我们经过十几个小时的飞行，您一定很累了。我们的车就停在外面，我们

可以边走边谈。可以边走边谈。


Arranging residenceArranging residence1. What kind of room would you like, sir? We have 1. What kind of room would you like, sir? We have single rooms, double rooms, ssingle rooms, double rooms, s

uites and deluxe suites in British, Roman, French or presidential style.uites and deluxe suites in British, Roman, French or presidential style.

先生，您要什么样的房间？我们有先生，您要什么样的房间？我们有单人间单人间、、双人间双人间、、套房套房，和英式、罗马式、法国式的，和英式、罗马式、法国式的

豪华套房和豪华套房和总统套房总统套房。。

2. I am calling from Beijing. I`d like to2. I am calling from Beijing. I`d like to book book a room in your hotel. a room in your hotel.

我正从北京给你们打电话，我想在你们饭店预订一个房间。我正从北京给你们打电话，我想在你们饭店预订一个房间。

3. I`m sorry. That`s the only single room available. We are practically full.3. I`m sorry. That`s the only single room available. We are practically full.

对不起，单人客房只剩这一间了。我们宾馆差不多已经客满。对不起，单人客房只剩这一间了。我们宾馆差不多已经客满。

4. The price sounds reasonable. Do you take 4. The price sounds reasonable. Do you take credit cardcredit card??

价格还算合理。我能不能用信用卡结账。价格还算合理。我能不能用信用卡结账。

5. I would like to request a 6:00 a.m. 5. I would like to request a 6:00 a.m. wake-up callwake-up call for tomorrow. for tomorrow.

我想请你们明天早上六点叫醒我。我想请你们明天早上六点叫醒我。


Arranging residenceArranging residence6. I`d like to 6. I`d like to order room serviceorder room service to room 1012, please. to room 1012, please. 我住我住 10121012 房，我需要客房服务。房，我需要客房服务。7. I prefer a place close to the city center because most of our clients` offices are 7. I prefer a place close to the city center because most of our clients` offices are

in the in the downtown business sectiondowntown business section.. 我喜欢住在一个靠近市中心的饭店，因为我的客户们的办事处大多在市中心的商业区。我喜欢住在一个靠近市中心的饭店，因为我的客户们的办事处大多在市中心的商业区。8. Would you like us to put you on your waiting list and call you in case we 8. Would you like us to put you on your waiting list and call you in case we have a have a

cancellationcancellation.. 我们可以把您的名字登记到候房名单上，一旦有人退房我们就打电话通知您。您看这样我们可以把您的名字登记到候房名单上，一旦有人退房我们就打电话通知您。您看这样

行吗？行吗？9. The staff should have a neat and smart appearance, good manners, adaptabili9. The staff should have a neat and smart appearance, good manners, adaptabili

ty, a knowledge of languages and a head of figures. Most important of all, thety, a knowledge of languages and a head of figures. Most important of all, they should have the y should have the qualityquality of a real liking for people and a warm desire to help of a real liking for people and a warm desire to help them.them.

员工应做到着装整洁、热情大方、彬彬有礼、适应性强、懂得数种预言兵并善于计算，员工应做到着装整洁、热情大方、彬彬有礼、适应性强、懂得数种预言兵并善于计算，更重要的是，要有真诚爱人、乐于助人的品质。更重要的是，要有真诚爱人、乐于助人的品质。


Listen to the following conversations Listen to the following conversations and fill in the blanks.and fill in the blanks.

Project 1 At the AirportProject 1 At the Airport

Project 2 At the CustomsProject 2 At the Customs

Project 3 At the Hotel Project 3 At the Hotel


Key to Project 1:Key to Project 1:1. Excuse me1. Excuse me2. the interpreter 2. the interpreter 3. introduce you 3. introduce you 4. for taking all the trouble 4. for taking all the trouble 5. Our pleasure5. Our pleasure6. looking forward to6. looking forward to7. invite us7. invite us8. co-operate well.8. co-operate well.


9. promote our mutual trade 9. promote our mutual trade

10. your trip?10. your trip?

11. Good service11. Good service

12. pleasant flight12. pleasant flight

13. hear that13. hear that

14. go through the formalities.14. go through the formalities.


Key to Project 2:Key to Project 2:1. passport1. passport2. customs 2. customs 3. your occupations 3. your occupations 4. managing director 4. managing director 5. for a trip.5. for a trip.6. on business, 6. on business, 7. business contract7. business contract8. business talk8. business talk9. pieces of baggage9. pieces of baggage


10. declare10. declare11. personal belongings.11. personal belongings.12. pay duty 12. pay duty 13. valuables13. valuables14. duty memo14. duty memo15. the receipt 15. the receipt 16. health declaration 16. health declaration 17. other certificates17. other certificates18. enjoy your stay 18. enjoy your stay


Key to Project 3:Key to Project 3:1. the other day 1. the other day 2. the room 309.2. the room 309.3. showing me3. showing me4. filling in 4. filling in 5. all the details5. all the details6. Oct. 6 to Oct. 266. Oct. 6 to Oct. 267. the morning call service?7. the morning call service?8. at 6:308. at 6:30


9. key card.9. key card.10. bring up your baggage10. bring up your baggage11. enjoy your stay11. enjoy your stay12. thoughtful arrangement.12. thoughtful arrangement.13. distinguished 13. distinguished 14. spacious and well-equipped14. spacious and well-equipped15. long journey15. long journey16. suit you?16. suit you?


Summary.Summary.

1.Learn how to identify and greet 1.Learn how to identify and greet business partners; business partners;

2.Know the procedures of going through 2.Know the procedures of going through formalities at the airport and hotel;formalities at the airport and hotel;

3.Practice listening for specific 3.Practice listening for specific information;information;

4.Practice communication with business 4.Practice communication with business partners for the first time.partners for the first time.


HomeworkHomeworkPractical Training on Page8-10Practical Training on Page8-10

Relative WebsitesRelative Websites http://http://v.youku.com/v_show/id_XMTgwNDAyNjky.htmlv.youku.com/v_show/id_XMTgwNDAyNjky.html 快速通过安检快速通过安检 http://v.youku.com/v_show/id_XMTc5Njc2Mjk2.html http://v.youku.com/v_show/id_XMTc5Njc2Mjk2.html 如何选择商务套装如何选择商务套装 http://v.youku.com/v_show/id_XMTgwMTU3Nzg4.html http://v.youku.com/v_show/id_XMTgwMTU3Nzg4.html

航空旅行基本知识航空旅行基本知识

business english listening and speaking 商务英语听说 teacher ms. li

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