business services 2018 - oliver-dev.s3 ... · business services market in cee has expanded rapidly...
TRANSCRIPT
BUSINESS SERVICES 2018 SALARY & MARKET TRENDS REPORT
POLAND
www.Grafton.plŁódź | Katowice | Kraków | Poznań | Szczecin | Trójmiasto | Warszawa | Wrocław
Czech Republic | Hungary | Poland | Slovakia
READ THIS REPORT TO LEARN: § salaries for over 120 roles in the Business Services sector; § find out the investment trend in the sector; § comments on robotization and automation by companies active in the sector.
Our report contains useful information for: § business centre management staff; § new investors; § organisations supporting investments and associations of business entities; § HR divisions; § sector employees and candidates.
BUSINESS SERVICES MARKET IN CEE HAS EXPANDED RAPIDLY
OVER LAST 5 YEARS 16 % OF UNIFIED GROWTH IN CEE
16 %
CEE BUSINESS SERVICES ARE MATURING – KEY TRENDS
• Competency Growth – more advanced processes serviced in CEE Centers
• Robotic Process Automation (RPA) - implications on recruitment and employee engagement
• Human Capital development – Employee attraction & retention in a growing and maturing enviromnent
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MA
RK
ET IN
DIC
ATO
RSMAIN MACROECONOMIC CONDITIONS IN CEE.
GDP GROWTH, UNEMPLOYMENT RATE, INFLATION.
Source: Grafton Recruitment own analysis
POLAND
HUNGARY
RATINGS
RATINGS
Key indicators 2017 2016% of GPD growth (year to year) 1,40% 2,50%inflation (y/y) 1,40% 0,80%unemployment rate 6,60% 8,20%
Key indicators 2017 2016% of GPD growth (year to year) 3,60% 0,90%inflation (y/y) 2,90% 3,00%unemployment rate 4,10% 6,00%
2017 2016Standard & Poor's BBB+/A2 stable BBB+ stableMoody A2 stable A2 negativeFitch A- stable A- stablelabor cost 20,7% 22,0%
2017 2016Standard & Poor's BBB- positive BBB-stableMoody Baa3 stable Baa3 stableFitch BBB- positive BBB-stablelabor cost 23,5% 28,5%
CZECH REPUBLIC
SLOVAKIA
RATINGS
RATINGS
Key indicators 2017 2016% of GPD growth (year to year) 5,00% 2,30%inflation (y/y) 2,60% 1,50%unemployment rate 2,70% 3,60%
Key indicators 2017 2016% of GPD growth (year to year) 3,30% 3,30%inflation (y/y) -0,20% -0,50%unemployment rate 7,00% 9,60%
2017 2016Standard & Poor's AA- AA-Moody A1 A1Fitch A+ positive A+ positivelabor cost 34,0% 34,0%
2017 2016Standard & Poor's A+ stable A+ stableMoody A2 positive A2 positiveFitch A+ stable A+ stablelabor cost 33,0% 33,0%
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MA
RK
ET IN
DIC
ATO
RS
German French Dutch Scandinavian Italian Spanish Russian Slovak Czech Hungarian
Client Services/Sales
CSS inbound 35% 35% 70% 100% 10% 10% 10% 15% 15% 15%
CSS outbound * basic salary
25% 25% 50% 70% 10% 10% 10% 20% 20% 20%
Sales & AM 15% 15% 35% 50% 10% 10% 10% 15% 15% 15%
Finance & Accounting
P2P 15% 15% 25% 25% 15% 15% 10% 15% 15% 20%
R2R 15% 15% 25% 25% 15% 15% 10% 15% 15% 20%
OTC 20% 15% 25% 25% 15% 15% 10% 15% 15% 20%
Human Resources
HR Admin 15% 15% 25% 25% 15% 15% 10% 15% 15% 20%
HR Payroll 15% 15% 25% 25% 15% 15% 10% 15% 15% 20%
HR Recruitment 15% 15% 25% 25% 15% 15% 10% 15% 15% 20%
IT
Technical Support 1st Line
35% 35% 70% 100% 10% 10% 10% 15% 15% 15%
Software-developer 50% 25% - - - - - - - -
Applications Support Specialist ( support)
35% 25% - - - - - - - -
System administrator 40% 15% - - - - - - - -
NOC (network operations center)
45% 25% - - - - - - - -
LANGUAGE PREMIUMS SNAPSHOT
* the table displays the % of incremental base salary growth of a candidate who already displays B2-level command of English due to B2-level command of the languages displayed in the table
** for the combination of the displayed skill and both B2-level command of English and B2-level command of other foreign language, the scarceness of the market demand doesn’t allow for a representative projection
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Thank you for reading our report. This document was built by a Team, and we would like you to know who contributed.
Joanna Wanatowicz
Regional Director Southern Poland
Danuta Protasewicz
Regional Manager Katowice & Kraków
Monika Piądło
Branch Manager Wrocław
Justyna Gancorz
Division Manager Business Services Katowice
Agnieszka Kaczmarczyk
Regional Director Northern Poland
Ewa Michalska
Recruitment Services Director Warsaw
Karolina Jarmolińska
Branch Manager Kraków
Anna Federowicz
Division Manager Business Services Warsaw
Rafał Glogier - Osiński
Regional Marketing & Digital Director - Poland and Hungary
Sylwia Błaszczyk
Branch Manager Poznań
Mariusz Lemparty
Branch Manager Łódź
Anna Stolecka-Chmurawa
HR Manager
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