c3.2 wh requisition
DESCRIPTION
JHRTYTRANSCRIPT
1
PROSEDUR KERJA
WORK PROCEDUREDokumen #:
SOP-HCB-PSU-C3.2Rev #:
02
Judul:
WAREHOUSE REQUISITION & MATERIAL ISSUINGHalaman:
1 dari 5
Tanggal:
01-05-14
1.0 Tujuan / PurposeProsedur ini menjelaskan proses WH requisition & material issuing untuk memastikan material yang di request dan di keluarkan sesuai permintaan.This procedure explains the WH requisition & material issuing process to ensure the mateil that requested and issued according to request. 2.0 Ruang Lingkup / ScopeProsedur ini berlaku mulai terima informasi pengorderan material (transfer requisition) dari section terkait, terbitkan WH requisition, menyiapkan bahan sampai mengirim WH requisition ke food WH dan membuat monthly report.3.0Standar yang Berlaku / Valid StandardPersyaratan Standar ISO 9001:2008 Klausul :
Standard Requirement ISO 9001:2008 Clauses :1.7.4.3:Verification of purchased product
2.7.5.3:Identification and traceability
3.7.5.4: Customer Property
4.7.5.5:Preservation of productPersyaratan Standar ISO 22000 - 2005 Klausul:
Requirement Standard ISO 22000 2005 Clause :1.7.9:Traceability system
2.7.2:Prerequisite programmes (PRPs)
Persyaratan Standar ISO 14001 - 2004 Klausul:
Requirement Standard ISO 14001 2004 Clause :1.4.4.6:Operational control
Persyaratan Standar OHSAS 18001 - 2007 Klausul:
Requirement Standard OHSAS 18001 2007 Clause :1.4.4.6:Operational control
4.0Catatan / Note :- Cat. 1. Laporan bulanan yang di buat storeman meliputi : MICS
Penerimaan barang (WH, Sarima, Surabaya, Cairns)
Pengeluaran barang (pemakaian selama 1 bulan)
IPTN in / out Invoice Report
MIST
Daily Issue (terperinci selama 1 bulan di masing-masing outlet5.0Definisi dan Daftar Singkatan / Definition and Abbreviation List- WH: Warehouse- MIST: Materail Invenory Stock Take
- MICS: Material Inventory Control Sheet
- IPTN: Interna P Transfer Note6.0Dokumen Pendukung / Supporting DocumentNoNomor Dokumen / Document NumberJudul Dokumen / Document Tittle
1.Daily sales of Menu
2.Monthly Inventory Stock Take
3.WH Requisition
4.Transfer Requisition
5.Monthly Report
7.0Catatan Perubahan / Alteration HistoryNoPerubahan / AlterationTanggal Efektif / Effective Date
1.Integrated system ISO 9001, ISO 22000, ISO 140001 & OHSAS 18001
Dibuat oleh/Prepared by:Diperiksa oleh/Checked by:Disetujui oleh/Approved by:
Jabatan / PositionStoremanHead StoreMR
Tanda Tangan / Signature
Tanggal / Date
_1262776948.vsdNama Prosedur
No. Prosedur
Informasi
Aktivitas
Pelaksana
Informasi
Decision ?
Departemen
Informasi
Eksternal Party
Informasi
Tuliskan catatan dalam kotak ini
Kode
Pemilik Proses
Nama Proses
Persyaratan Standar
Cat. 1
Terima informasi function order dari customer
Admin
E-mail, Telp. Visual
Mencatat kebutuhan customer
Admin
-
Satu hari sebelum function konfirmasi ke customer
Admin
-
Cat. 2
OK
Food Production
SOP-PSU C3.3
Banquet Event Order & Out Side Catering Order
Banquet Service
SOP-PSU C3.7
Banquet Event Order
Function Reservation
Menerbitkan Banquet Event Order atau Out Side Catering Order
Admin
Banquet Event Order & Out Side Catering Order
Yes
No
Customer
E-mail, Telp. Visual
Out Side Catering
SOP-PSU C3.8
Out Side Catering Order
Stewarding
SOP-PSU C3.11
Banquet Event Order & Out Side Catering Order
WH Requisition & Material Issuing
SOP-PSU C3.2
MICS
Terima masukan dari customer, Store, Kitchen & Cashier
Chef
Suggestion, Daily Sales & MICS
Menganalisa masukan dan menyusun menu planning berdasarkan masukan tersebut
Chef
Menu Planning
Customer
Suggestion
Food Production
SOP-PSU C3.3
Suggestion
Cashier
SOP-PSU C3.10
Daily Sales
MENU PLANNING
Menetapkan menu planning
Chef
Menu Planning
Cat. 1
Mendistribusikan menu planning ke section terkait
Chef
Menu Planning
Food Production
SOP-PSU C3.3
Menu Planning
WH Requisition & Material Issuing
SOP-PSU C3.2
Menu Planning
Cashier
SOP-PSU C3.10
Menu Planning
Restaurant
SOP-PSU C3.4
Menu Planning
Room Service
SOP-PSU C3.6
Menu Planning
Bar
SOP-PSU C3.5
Menu Planning
Function Reservation
SOP-PSU C2.1
Menu Planning
WH REQUISITION
Terima informasi dari section untuk pengorderan barang, menu planning dan cek monthly inventory stock take
Storeman
Daily Sales of Menu & MIST
Restaurant
SOP-PSU C3.4
Daily Sales of Menu
Room Service
SOP-PSU C3.6
Daily Sales of Menu
Canteen
SOP-PSU C3.9
Daily Sales of Menu
Bar
SOP-PSU C3.5
Daily Sales of Menu
Food Production
SOP-PSU C3.3
Daily Sales of Menu
Terbitkan WH requisition
Storeman
WH Requisition
Minta Approval F & B Manager
Storeman
WH Requisition
Melakukan pengecekan WH Requisition sebelum di aprroved
F & B Manager
WH Requisition
Terima WH Requisition yang sudah di approved dan mengirim ke Food WH
Storeman
WH Requisition
Cat. 1
Issuing & Delivery Material
SOP-PSU S4.2
WH Requisition
Menu Planning
SOP-PSU C3.5
Menu Planning
Terima Banquet Even Order, Out Side Catering Order, Menu Planning dan Paper Print
Chef / Cook
BEO, OSCO, MP & PP
Menganalisa BEO, OSCO, MP & PP dan cek kebutuhan bahan
Chef /Cook
BEO, OSCO, MP & PP
OK ?
Menyiapkan bahan orderan sesuai BEO, OSCO, MP & PP
Chef /Cook
Restaurant
SOP-PSU C3.4
Paper Print
Food Production
BEO, OSCO, MP & PP
Room Service
SOP-PSU C3.6
Paper Print
Canteen
SOP-PSU C3.9
Menu Planning
Bar
SOP-PSU C3.5
Paper Print
Function Reservation
SOP-PSU C2.1
BEO & OSCO
Menu Planning
SOP-PSU C3.5
Menu Planning
Membuat Transfer Requisition kebutuhan barang
Chef /Cook
Transfer Requisition
No
Yes
WH Requisition & Material Issuing
SOP-PSU C3.2
Transfer Requisition
Terima bahan yang dibutuhkan sesuai Transfer Requisition
Chef /Cook
Transfer Requisition
Melakukan proses food production dan call section terkait bila sudah selesai
Chef /Cook
Food Product
Restaurant
SOP-PSU C3.4
Food Product
Room Service
SOP-PSU C3.6
Food Product
Canteen
SOP-PSU C3.9
Food Product
Bar
SOP-PSU C3.5
Food Product
Out Side Catering Order
SOP-PSU C3.8
Food Product
Memastikan area kitchen selalu bersih sebelum, selama & sesudah operational bekerjasama denganstewarding
Chef /Cook
-
Stewarding
SOP-PSU C3.11
-
Terima Banquet Even Order, Menu Planning
Head Waiter/Waitress
BEO & MP
Menganalisa Banquet Even Order & Menu Planning
Head Waiter/Waitress
BEO & MP
RESTAURANT
Function Reservation
SOP-PSU C2.1
Banquet Event Order
Food Production
SOP-PSU C3.3
Paper Print
Customer
Menu
Mensosilisasikan BEO & MP ke Waiter & Waitress
Head Waiter/Waitress
BEO & MP
Menu Planning
SOP-PSU C3.5
Menu Planning
Sebelum operational melakukan daily inventory (linen, Tooth pick, napkin tissue, peralatan makan) & stewarding melakukan pembesihan
Waiter/Waitress
Daily Inventory
OK?
Melayani tamu yang akan pesan makanan / minuman dan menacatat pada captain order
Waiter/Waitress
Captain Order
Bar
SOP-PSU C3.5
No
Yes
Cat. 1
Menyerahkan captain order ke Cashier untuk di input pada micros system
Waiter/Waitress
Captain Order
Paper Print
Terima minuman untuk diantar ke customer dan menyerahkan bill
Waiter/Waitress
Minuman
Terima makanan unuk diantar ke customer dan menyerahkan bill
Waiter/Waitress
Makanan
Cashier
SOP-PSU C3.10
Captain Order, Paper Print & Bill
Membuat Transfer Requisition kebutuhan barang
Waiter/Waitress
Transfer Requisition
WH Requisition & Material Issuing
SOP-PSU C3.2
Transfer Requisition
Terima bahan yang dibutuhkan sesuai Transfer Requisition
Waiter/Waitress
Transfer Requisition
Melakukan proses billing di cashier
Waiter/Waitress
Bill
Customer
Minuman
Customer
Makanan
- Cach- Credit Card- Room Charge
Stewarding
SOP-PSU C3.11
-
Terima Banquet Even Order, Menu Planning
Head Waiter/Waitress
BEO & MP
Menganalisa Banquet Even Order & Menu Planning
Head Waiter/Waitress
BEO & MP
BAR
Function Reservation
SOP-PSU C2.1
Banquet Event Order
Menu Planning
SOP-PSU C3.5
Menu Planning
Food Production
SOP-PSU C3.3
Paper Print
Customer
Orderan
Mensosilisasikan BEO & MP ke Waiter & Waitress
Head Waiter/Waitress
BEO & MP
Sebelum operational harus melakukan beverage daily inventory (Alcoholic & Soft drink) & memastkan area bersih kerjasama dengan stewarding
Waiter/Waitress
Daily Inventory
OK?
Melayani tamu yang akan pesan makanan / minuman dan mencacatat pada captain order & juga terima Paper Print dari Room service
Waiter/Waitress
Captain Order & Paper Print
Room Service
SOP-PSU C3.6
Paper Print
No
Yes
Cat. 1
Menyerahkan captain order/ paper print ke Petugas Bar & Cashier untuk di input pada micros system
Waiter/Waitress
Captain Order
Menyiapkan minuman sesuai orderan & menyerahkan ke waitres/waitress & petugas room service
Petugas Bar
Captain Order & Paper Print
Terima minuman untuk diantar ke customer dan menyerahkan bill
Waiter/Waitress
Cashier
SOP-PSU C3.10
Captain Order, Paper Print & Bill
Mananan / Minuman
Membuat Transfer Requisition kebutuhan barang
Waiter/Waitress
Transfer Requisition
WH Requisition & Material Issuing
SOP-PSU C3.2
Transfer Requisition
Terima bahan yang dibutuhkan sesuai Transfer Requisition
Waiter/Waitress
Transfer Requisition
Customer
Makanan / Minuman
Room Service
SOP-PSU C3.6
Minuman
Melakukan proses billing di cashier
Waiter/Waitress
Bill
Stewarding
SOP-PSU C3.11
-
Terima Menu Planning
Head Room Service
Menu Planning
Menganalisa Menu Planning dan sosilisasi ke bawahan
Head Room Service
Menu Planning
ROOM SERVICE
Terima Telp. Dari tamu untuk order makanan atau minuman
Room Service Taker Order
Telp.
Menu Planning
SOP-PSU C3.5
Menu Planning
Food Production
SOP-PSU C3.3
Paper Print
In put orderan ke micros system dan membuat billing
Room Service Taker Order
Paper Print & Billing
Tamu Kamar
Telp.
Terima Makanan atau Minuman dan mengantar ke tamu bersama billnya
Petugas Room Service
Makanan / Minuman
Bar
SOP-PSU C3.5
Paper Print
Cashier
SOP-PSU C3.10
Bill
Melakukan proses billing di cashier
Petugas Room Service
Bill
Tamu Kamar
Makanan / Minuman & Bill
- Cach- Credit Card- Room Charge
Function Reservation
SOP-PSU C2.1
Banquet Event Order
BANQUET SERVICE
Terima Banquet Event Order
Petugas Banquet
Banquet Event Order
Melakukan set up ruangan sesuai Banquet Event Order bekerjasama dengan stewarding
Petugas Banquet
Banquet Event Order
Cat. 1
Selama acara belangsung stand by untuk mengcover permintaan customer
Petugas Banquet
Banquet Event Order
Cat. 2
Setelah acara selesai memastkan ruangan rapi & bersih bekerjasama dengan sewarding
Petugas Banquet
-
Cat. 3
Finance & Accounting
F & A Dept.
Bill
Membuat billing untuk penagihan ke customer
Admin
Bill
Stewarding
SOP-PSU C3.11
-
Stewarding
SOP-PSU C3.11
-
OUT SIDE CATERING
Function Reservation
SOP-PSU C2.1
Out Side Catering Order
Terima Out Side Catering Order
Head F & B Service
Out Side Catering Order
Menganalisa dan melakukan kordinasi dengan bawahannya
Head F & B Service
Out Side Catering Order
Melakukan Set up di lokasi min 3 jam sebelum acara dimulai kerjasama dengan stewarding
Perugas Out Side Catering
Lay Out
Selama acara belangsung stand by untuk mengcover permintaan customer
Perugas Out Side Catering
Banquet Event Order
Setelah acara selesai memastkan lokasi rapi & bersih serta memastiakn semua peralatan sudah terbawa kejasama degan stewarding
Perugas Out Side Catering
-
Finance & Accounting
F & A Dept.
Bill
Membuat billing untuk penagihan ke customer
Admin
Bill
Stewarding
SOP-PSU C3.11
-
Stewarding
SOP-PSU C3.11
-
Terima informasi bahan makanan yang akan digunakan untuk menu 2 hari pada sore hari
Cook
Bahan Makanan
CANTEEN
Store
Bahan Makanan
Melakukan proses pemasakan sesuai bahan yang diterima
Cook
Bahan Makanan
Cat 1.
Setelah masakan matang diserakan ke pertugas canteen
Cook
Masakan
Menyiapkan ruangan kerjasama dg stewarding makanan pada bain marie dan men service selama meal time
Petugas Canteen
Masakan
Cat. 2
Menandai setiap karyawan yang makan pada list karyawan
Checker
List Karyawan
Setelah selesai meal time list karyawan yang sudah di tandai di serahkan ke F & A
Checker
List Karyawan
Finance & Accounting
F & A Dept.
List Karyawan
Pada saat tutup canteen petugas harus memastikan kebersihan cantteen tetap terjaga kerjasama dengan stewarding
Petugas Canteen
-
Stewarding
SOP-PSU C3.11
-
Stewarding
SOP-PSU C3.11
-
Terima captain order untuk di input ke micros system dan outnya Paper Print
Cashier
Captain Order & Paper Print
CASHIER
Menu Planning
SOP-PSU C3.5
Daily Sales
Melakukan proses billing
Cashier
Bill
Cat. 1
Sebelum closing shift membuat laporan penjualan 1 hari / Daily Sales
Cashier
Daily Sales & Daily Toltal
Cat. 2
Restaurant
SOP-PSU C3.4
Captain Order & Paper Print
Room Service
SOP-PSU C3.6
Captain Order & Paper Print
Bar
SOP-PSU C3.5
Captain Order & Paper Print
Finance & Accounting
F & A Dept.
Daily Sales & Daily Toltal
STEWARDING
Membuat Jadwal Pembersihan dan terima BEO & OSCO di sosialisasikan ke semua crew stewarding
Chief Steward
Jadwal Pembersihan, BEO, OSCO
Melakukan pembersihan sarana prasarana sesuai jadwal dan kebutuhan section terkait
Crew Stewarding
Jadwal Pembersihan
Ada hub. dengan Banquet / Out Side Cat ?
Yes
Mengkonfirmasikan dengan crew stawarding untuk periapan function sesuai BEO & OSCO
Chief Steward
BEO & OSCO
Cat.2
Banquet Service
SOP-PSU C3.7
Banquet Event Order
Cat. 1
Out Side Catering
SOP-PSU C3.8
Out Side Catering Order
Section Yang Terkait
Jadwal Pembersihan
Banquet Service
SOP-PSU C3.7
Banquet Event Order
Section Yang Terkait
Data & Informasi
Out Side Catering
SOP-PSU C3.8
Out Side Catering Order
MATERIAL ISSUING
Terima transfer Requisition dari section yang sudah di approved head section
Storeman
Transfer Requisition
Finance & Accounting
F & A Manager
Monthly Report
Restaurant
SOP-PSU C3.4
Transfer Requisition
Room Service
SOP-PSU C3.6
Transfer Requisition
Canteen
SOP-PSU C3.9
Transfer Requisition
Bar
SOP-PSU C3.5
Transfer Requisition
Food Production
SOP-PSU C3.3
Transfer Requisition
Menyiapkan barang sesuai Transfer Requisition
Storeman
Transfer Requisition
Input barang keluar pada Daily Issue dan Monthly Inventory Control Sheet
Storeman
Daily Issue & MICS
Menagambil barang sesuai transfer Requisition
Section
Transfer Requisition
Membuat laporan bulanan dan mengirim ke F & A PSU dan Management Sheraton
Storeman
Monthly Report
Cat. 1
Management Sheraton
Monthly Report
MONTHLY OPERATION REPORT
Terima data & informasi dari section terkait
Admin
Data & Informasi
Menganalisa & mengelompokan data & informasi yang didapat
Admin
Data & Informasi
Membuat Monthly Operation Report berdasarkan data & informasi yang didapat
Admin
Monthly Operation Report
Meminta approval F & B Manager
Admin
Monthly Operation Report
Check Monthly Operation Report sebelum di approve
F & B Manager
Monthly Operation Report
OK ?
Mereviu Monthly Operation Report
Admin
Monthly Operation Report
NO
Terima Monthly Operation Report yang sudah di Approved
Admin
Monthly Operation Report
Yes
Finance & Accounting
Finance & Accounting
Monthly Operation Report
Section Yang Terkait
Data & Informasi
Cat. 1
_1262776984.vsdNama Prosedur
No. Prosedur
Informasi
Aktivitas
Pelaksana
Informasi
Decision ?
Departemen
Informasi
Eksternal Party
Informasi
Tuliskan catatan dalam kotak ini
Kode
Pemilik Proses
Nama Proses
Persyaratan Standar
Cat. 1
Terima informasi function order dari customer
Admin
E-mail, Telp. Visual
Mencatat kebutuhan customer
Admin
-
Satu hari sebelum function konfirmasi ke customer
Admin
-
Cat. 2
OK
Food Production
SOP-PSU C3.3
Banquet Event Order & Out Side Catering Order
Banquet Service
SOP-PSU C3.7
Banquet Event Order
Function Reservation
Menerbitkan Banquet Event Order atau Out Side Catering Order
Admin
Banquet Event Order & Out Side Catering Order
Yes
No
Customer
E-mail, Telp. Visual
Out Side Catering
SOP-PSU C3.8
Out Side Catering Order
Stewarding
SOP-PSU C3.11
Banquet Event Order & Out Side Catering Order
WH Requisition & Material Issuing
SOP-PSU C3.2
MICS
Terima masukan dari customer, Store, Kitchen & Cashier
Chef
Suggestion, Daily Sales & MICS
Menganalisa masukan dan menyusun menu planning berdasarkan masukan tersebut
Chef
Menu Planning
Customer
Suggestion
Food Production
SOP-PSU C3.3
Suggestion
Cashier
SOP-PSU C3.10
Daily Sales
MENU PLANNING
Menetapkan menu planning
Chef
Menu Planning
Cat. 1
Mendistribusikan menu planning ke section terkait
Chef
Menu Planning
Food Production
SOP-PSU C3.3
Menu Planning
WH Requisition & Material Issuing
SOP-PSU C3.2
Menu Planning
Cashier
SOP-PSU C3.10
Menu Planning
Restaurant
SOP-PSU C3.4
Menu Planning
Room Service
SOP-PSU C3.6
Menu Planning
Bar
SOP-PSU C3.5
Menu Planning
Function Reservation
SOP-PSU C2.1
Menu Planning
WH REQUISITION
Terima informasi dari section untuk pengorderan barang, menu planning dan cek monthly inventory stock take
Storeman
Daily Sales of Menu & MIST
Restaurant
SOP-PSU C3.4
Daily Sales of Menu
Room Service
SOP-PSU C3.6
Daily Sales of Menu
Canteen
SOP-PSU C3.9
Daily Sales of Menu
Bar
SOP-PSU C3.5
Daily Sales of Menu
Food Production
SOP-PSU C3.3
Daily Sales of Menu
Terbitkan WH requisition
Storeman
WH Requisition
Minta Approval F & B Manager
Storeman
WH Requisition
Melakukan pengecekan WH Requisition sebelum di aprroved
F & B Manager
WH Requisition
Terima WH Requisition yang sudah di approved dan mengirim ke Food WH
Storeman
WH Requisition
Cat. 1
Issuing & Delivery Material
SOP-PSU S4.2
WH Requisition
Menu Planning
SOP-PSU C3.5
Menu Planning
Terima Banquet Even Order, Out Side Catering Order, Menu Planning dan Paper Print
Chef / Cook
BEO, OSCO, MP & PP
Menganalisa BEO, OSCO, MP & PP dan cek kebutuhan bahan
Chef /Cook
BEO, OSCO, MP & PP
OK ?
Menyiapkan bahan orderan sesuai BEO, OSCO, MP & PP
Chef /Cook
Restaurant
SOP-PSU C3.4
Paper Print
Food Production
BEO, OSCO, MP & PP
Room Service
SOP-PSU C3.6
Paper Print
Canteen
SOP-PSU C3.9
Menu Planning
Bar
SOP-PSU C3.5
Paper Print
Function Reservation
SOP-PSU C2.1
BEO & OSCO
Menu Planning
SOP-PSU C3.5
Menu Planning
Membuat Transfer Requisition kebutuhan barang
Chef /Cook
Transfer Requisition
No
Yes
WH Requisition & Material Issuing
SOP-PSU C3.2
Transfer Requisition
Terima bahan yang dibutuhkan sesuai Transfer Requisition
Chef /Cook
Transfer Requisition
Melakukan proses food production dan call section terkait bila sudah selesai
Chef /Cook
Food Product
Restaurant
SOP-PSU C3.4
Food Product
Room Service
SOP-PSU C3.6
Food Product
Canteen
SOP-PSU C3.9
Food Product
Bar
SOP-PSU C3.5
Food Product
Out Side Catering Order
SOP-PSU C3.8
Food Product
Memastikan area kitchen selalu bersih sebelum, selama & sesudah operational bekerjasama denganstewarding
Chef /Cook
-
Stewarding
SOP-PSU C3.11
-
Terima Banquet Even Order, Menu Planning
Head Waiter/Waitress
BEO & MP
Menganalisa Banquet Even Order & Menu Planning
Head Waiter/Waitress
BEO & MP
RESTAURANT
Function Reservation
SOP-PSU C2.1
Banquet Event Order
Food Production
SOP-PSU C3.3
Paper Print
Customer
Menu
Mensosilisasikan BEO & MP ke Waiter & Waitress
Head Waiter/Waitress
BEO & MP
Menu Planning
SOP-PSU C3.5
Menu Planning
Sebelum operational melakukan daily inventory (linen, Tooth pick, napkin tissue, peralatan makan) & stewarding melakukan pembesihan
Waiter/Waitress
Daily Inventory
OK?
Melayani tamu yang akan pesan makanan / minuman dan menacatat pada captain order
Waiter/Waitress
Captain Order
Bar
SOP-PSU C3.5
No
Yes
Cat. 1
Menyerahkan captain order ke Cashier untuk di input pada micros system
Waiter/Waitress
Captain Order
Paper Print
Terima minuman untuk diantar ke customer dan menyerahkan bill
Waiter/Waitress
Minuman
Terima makanan unuk diantar ke customer dan menyerahkan bill
Waiter/Waitress
Makanan
Cashier
SOP-PSU C3.10
Captain Order, Paper Print & Bill
Membuat Transfer Requisition kebutuhan barang
Waiter/Waitress
Transfer Requisition
WH Requisition & Material Issuing
SOP-PSU C3.2
Transfer Requisition
Terima bahan yang dibutuhkan sesuai Transfer Requisition
Waiter/Waitress
Transfer Requisition
Melakukan proses billing di cashier
Waiter/Waitress
Bill
Customer
Minuman
Customer
Makanan
- Cach- Credit Card- Room Charge
Stewarding
SOP-PSU C3.11
-
Terima Banquet Even Order, Menu Planning
Head Waiter/Waitress
BEO & MP
Menganalisa Banquet Even Order & Menu Planning
Head Waiter/Waitress
BEO & MP
BAR
Function Reservation
SOP-PSU C2.1
Banquet Event Order
Menu Planning
SOP-PSU C3.5
Menu Planning
Food Production
SOP-PSU C3.3
Paper Print
Customer
Orderan
Mensosilisasikan BEO & MP ke Waiter & Waitress
Head Waiter/Waitress
BEO & MP
Sebelum operational harus melakukan beverage daily inventory (Alcoholic & Soft drink) & memastkan area bersih kerjasama dengan stewarding
Waiter/Waitress
Daily Inventory
OK?
Melayani tamu yang akan pesan makanan / minuman dan mencacatat pada captain order & juga terima Paper Print dari Room service
Waiter/Waitress
Captain Order & Paper Print
Room Service
SOP-PSU C3.6
Paper Print
No
Yes
Cat. 1
Menyerahkan captain order/ paper print ke Petugas Bar & Cashier untuk di input pada micros system
Waiter/Waitress
Captain Order
Menyiapkan minuman sesuai orderan & menyerahkan ke waitres/waitress & petugas room service
Petugas Bar
Captain Order & Paper Print
Terima minuman untuk diantar ke customer dan menyerahkan bill
Waiter/Waitress
Cashier
SOP-PSU C3.10
Captain Order, Paper Print & Bill
Mananan / Minuman
Membuat Transfer Requisition kebutuhan barang
Waiter/Waitress
Transfer Requisition
WH Requisition & Material Issuing
SOP-PSU C3.2
Transfer Requisition
Terima bahan yang dibutuhkan sesuai Transfer Requisition
Waiter/Waitress
Transfer Requisition
Customer
Makanan / Minuman
Room Service
SOP-PSU C3.6
Minuman
Melakukan proses billing di cashier
Waiter/Waitress
Bill
Stewarding
SOP-PSU C3.11
-
Terima Menu Planning
Head Room Service
Menu Planning
Menganalisa Menu Planning dan sosilisasi ke bawahan
Head Room Service
Menu Planning
ROOM SERVICE
Terima Telp. Dari tamu untuk order makanan atau minuman
Room Service Taker Order
Telp.
Menu Planning
SOP-PSU C3.5
Menu Planning
Food Production
SOP-PSU C3.3
Paper Print
In put orderan ke micros system dan membuat billing
Room Service Taker Order
Paper Print & Billing
Tamu Kamar
Telp.
Terima Makanan atau Minuman dan mengantar ke tamu bersama billnya
Petugas Room Service
Makanan / Minuman
Bar
SOP-PSU C3.5
Paper Print
Cashier
SOP-PSU C3.10
Bill
Melakukan proses billing di cashier
Petugas Room Service
Bill
Tamu Kamar
Makanan / Minuman & Bill
- Cach- Credit Card- Room Charge
Function Reservation
SOP-PSU C2.1
Banquet Event Order
BANQUET SERVICE
Terima Banquet Event Order
Petugas Banquet
Banquet Event Order
Melakukan set up ruangan sesuai Banquet Event Order bekerjasama dengan stewarding
Petugas Banquet
Banquet Event Order
Cat. 1
Selama acara belangsung stand by untuk mengcover permintaan customer
Petugas Banquet
Banquet Event Order
Cat. 2
Setelah acara selesai memastkan ruangan rapi & bersih bekerjasama dengan sewarding
Petugas Banquet
-
Cat. 3
Finance & Accounting
F & A Dept.
Bill
Membuat billing untuk penagihan ke customer
Admin
Bill
Stewarding
SOP-PSU C3.11
-
Stewarding
SOP-PSU C3.11
-
OUT SIDE CATERING
Function Reservation
SOP-PSU C2.1
Out Side Catering Order
Terima Out Side Catering Order
Head F & B Service
Out Side Catering Order
Menganalisa dan melakukan kordinasi dengan bawahannya
Head F & B Service
Out Side Catering Order
Melakukan Set up di lokasi min 3 jam sebelum acara dimulai kerjasama dengan stewarding
Perugas Out Side Catering
Lay Out
Selama acara belangsung stand by untuk mengcover permintaan customer
Perugas Out Side Catering
Banquet Event Order
Setelah acara selesai memastkan lokasi rapi & bersih serta memastiakn semua peralatan sudah terbawa kejasama degan stewarding
Perugas Out Side Catering
-
Finance & Accounting
F & A Dept.
Bill
Membuat billing untuk penagihan ke customer
Admin
Bill
Stewarding
SOP-PSU C3.11
-
Stewarding
SOP-PSU C3.11
-
Terima informasi bahan makanan yang akan digunakan untuk menu 2 hari pada sore hari
Cook
Bahan Makanan
CANTEEN
Store
Bahan Makanan
Melakukan proses pemasakan sesuai bahan yang diterima
Cook
Bahan Makanan
Cat 1.
Setelah masakan matang diserakan ke pertugas canteen
Cook
Masakan
Menyiapkan ruangan kerjasama dg stewarding makanan pada bain marie dan men service selama meal time
Petugas Canteen
Masakan
Cat. 2
Menandai setiap karyawan yang makan pada list karyawan
Checker
List Karyawan
Setelah selesai meal time list karyawan yang sudah di tandai di serahkan ke F & A
Checker
List Karyawan
Finance & Accounting
F & A Dept.
List Karyawan
Pada saat tutup canteen petugas harus memastikan kebersihan cantteen tetap terjaga kerjasama dengan stewarding
Petugas Canteen
-
Stewarding
SOP-PSU C3.11
-
Stewarding
SOP-PSU C3.11
-
Terima captain order untuk di input ke micros system dan outnya Paper Print
Cashier
Captain Order & Paper Print
CASHIER
Menu Planning
SOP-PSU C3.5
Daily Sales
Melakukan proses billing
Cashier
Bill
Cat. 1
Sebelum closing shift membuat laporan penjualan 1 hari / Daily Sales
Cashier
Daily Sales & Daily Toltal
Cat. 2
Restaurant
SOP-PSU C3.4
Captain Order & Paper Print
Room Service
SOP-PSU C3.6
Captain Order & Paper Print
Bar
SOP-PSU C3.5
Captain Order & Paper Print
Finance & Accounting
F & A Dept.
Daily Sales & Daily Toltal
STEWARDING
Membuat Jadwal Pembersihan dan terima BEO & OSCO di sosialisasikan ke semua crew stewarding
Chief Steward
Jadwal Pembersihan, BEO, OSCO
Melakukan pembersihan sarana prasarana sesuai jadwal dan kebutuhan section terkait
Crew Stewarding
Jadwal Pembersihan
Ada hub. dengan Banquet / Out Side Cat ?
Yes
Mengkonfirmasikan dengan crew stawarding untuk periapan function sesuai BEO & OSCO
Chief Steward
BEO & OSCO
Cat.2
Banquet Service
SOP-PSU C3.7
Banquet Event Order
Cat. 1
Out Side Catering
SOP-PSU C3.8
Out Side Catering Order
Section Yang Terkait
Jadwal Pembersihan
Banquet Service
SOP-PSU C3.7
Banquet Event Order
Section Yang Terkait
Data & Informasi
Out Side Catering
SOP-PSU C3.8
Out Side Catering Order
MATERIAL ISSUING
Terima transfer Requisition dari section yang sudah di approved head section
Storeman
Transfer Requisition
Finance & Accounting
F & A Manager
Monthly Report
Restaurant
SOP-PSU C3.4
Transfer Requisition
Room Service
SOP-PSU C3.6
Transfer Requisition
Canteen
SOP-PSU C3.9
Transfer Requisition
Bar
SOP-PSU C3.5
Transfer Requisition
Food Production
SOP-PSU C3.3
Transfer Requisition
Menyiapkan barang sesuai Transfer Requisition
Storeman
Transfer Requisition
Input barang keluar pada Daily Issue dan Monthly Inventory Control Sheet
Storeman
Daily Issue & MICS
Menagambil barang sesuai transfer Requisition
Section
Transfer Requisition
Membuat laporan bulanan dan mengirim ke F & A PSU dan Management Sheraton
Storeman
Monthly Report
Cat. 1
Management Sheraton
Monthly Report
MONTHLY OPERATION REPORT
Terima data & informasi dari section terkait
Admin
Data & Informasi
Menganalisa & mengelompokan data & informasi yang didapat
Admin
Data & Informasi
Membuat Monthly Operation Report berdasarkan data & informasi yang didapat
Admin
Monthly Operation Report
Meminta approval F & B Manager
Admin
Monthly Operation Report
Check Monthly Operation Report sebelum di approve
F & B Manager
Monthly Operation Report
OK ?
Mereviu Monthly Operation Report
Admin
Monthly Operation Report
NO
Terima Monthly Operation Report yang sudah di Approved
Admin
Monthly Operation Report
Yes
Finance & Accounting
Finance & Accounting
Monthly Operation Report
Section Yang Terkait
Data & Informasi
Cat. 1