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    The McGraw-Hill Companies, Inc., 2006McGraw-Hill/Irwin

    Strategic CapacityManagement

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    y Strategic Capacity Planning Defined

    y Capacity Utilization & Best OperatingLevel

    y Economies & Diseconomies of Scaley The Experience Curve

    y Capacity Focus, Flexibility & Planning

    y

    Determining Capacity Requirementsy Decision Trees

    y Capacity Utilization & Service Quality

    OBJECTIVES

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    Strategic Capacity Planning

    y Capacitycan be defined as the ability to hold,receive, store, or accommodate. The amount ofthe output that a system is capable of achieving

    over a specific period of time

    y Strategic capacity planning is an approach fordetermining the overall capacity level of capital

    intensive resources, including facilities,equipment, and overall labor force size that bestsupports the companys long-range competitivestrategy.

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    Capacity Utilization

    y Capacity usedy rate of output actually achieved

    y Best operating levely capacity for which the process was designed

    The capacity utilization rate is expressed as apercentage and requires that the numerator

    and denominator be measured in the sameunits and time periods

    leveloperatingBest

    usedCapacity

    ratenutilizatioCapacity!

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    Best Operating Level

    Example: Engineers design engines and assembly lines to

    operate at an ideal or best operating level to maximize

    output and minimize ware

    Underutilization

    Best Operating

    Level

    Average

    unit cost

    of output

    Volume

    Overutilization

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    Example of Capacity Utilization

    y During one week of production, a plant produced 83units of a product. Its historic highest or bestutilization recorded was 120 units per week. What isthis plants capacity utilization rate?

    y Answer:

    Capacity utilization rate = Capacity used .Best operating level

    = 83/120=0.69 or 69%

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    Economies & Diseconomies of Scale

    100-unitplant

    200-unit

    plant 300-unit

    plant

    400-unit

    plant

    Volume

    Average

    unit cost

    of output

    Economies of Scale and the Experience Curve working

    Diseconomies of Scale start working

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    The Experience

    Curve

    As plants produce more products, they

    gain experience in the best production

    methods and reduce their costs per unit

    Total accumulated production of units

    Cost or

    price

    per unit

    Yesterday

    Today

    Tomorrow

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    Capacity Focus

    y The concept of thefocused factory holds thatproduction facilities work best when theyfocus on a fairly limited set of productionobjectives

    y Plants Within Plants (PWP)y

    Extend focus concept to operating levely Isolation of various processes within the plant.

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    Capacity Flexibility

    Ability to rapidly increase or decrease production levels or to shiftproduction capacity quickly from one product or service to another

    y Flexible plants : zero-changeover-time plant. Usingmovable equipment, knockdown walls and easily

    accessible and re-routable utilities.

    y Flexible processes

    y Flexible workers: having multiple skills and abilityto switch quickly from one kind of task to another

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    Capacity Planning: Balance

    Maintaining System Balance: Output of one stage isthe exact input requirements for the next stage

    Stage 1 Stage 2 Stage 3Units

    per

    month6,000 7,000 5,000

    Unbalanced stages of production

    Stage 1 Stage 2 Stage 3Unitsper

    month6,000 6,000 6,000

    Balanced stages of production

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    Capacity Planning

    y

    Frequency of Capacity Additions: Two types of cost:the cost of upgrading too frequently and that ofupgrading too infrequently. Upgrading capacity toofrequently is expensive. Upgrading capacity tooinfrequently is also expensive.

    y External Sources of Capacity: In some cases, it may

    not be cheaper to add capacity at all, but rather to useexisting external source of capacity. Two strategies are:Outsourcing and sharing Capacity.

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    Determining Capacity Requirements

    y 1. Forecast sales within each individualproduct line

    y 2. Calculate equipment and laborrequirements to meet the forecasts

    y3. Project equipment and labor availabilityover the planning horizon

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    Capacity Decisionsy Capacity

    y maximum capability toproduce

    y rated capacity is theoreticaly effective capacity includes

    efficiency and utilization

    y Capacity utilizationy percent of available time

    spent working

    y Capacity efficiencyy how well a machine or

    worker performs comparedto a standard output level

    y Capacity load

    y standard hours of workassigned to a facility

    y Capacity load percenty ratio of load to capacity

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    Capacity Expansion Strategies

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    Capacity Decisions (cont.)y Capacity increase depends on

    y volume and certainty of anticipated demand

    y strategic objectives

    y costs of expansion and operation

    y Best operating level

    y % of capacity utilization that minimizes unit costs

    y Capacity cushiony % of capacity held in reserve for unexpected

    occurrences

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    Economies of Scaley it costs less per unit to produce high levels of

    output

    y fixed costs can be spread over a larger number of unitsy production or operating costs do not increase linearly

    with output levels

    y quantity discounts are available for material purchases

    y operating efficiency increases as workers gainexperience

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    Diseconomies of Scaley Occur above a certain level of output

    y Diseconomies of Distribution

    y Diseconomies of Bureaucracy

    y Diseconomies ofConfusion

    y Diseconomies of Vulnerability

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    Best Operating Level for a Hotel

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    Diseconomies of Confusion

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    Example of a Decision Tree Problem

    A glass factory specializing in crystal is experiencing a

    substantial backlog, and the firm's management is

    considering three courses of action:

    A) Arrange for subcontractingB) Construct new facilities

    C) Do nothing (no change)

    The correct choice depends largely upon demand, which

    may be low, medium, or high. By consensus, management

    estimates the respective demand probabilities as 0.1, 0.5,

    and 0.4.

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    Example of a Decision Tree Problem (Continued): The

    PayoffTable

    0.1 0.5 0.4

    Low Medium High

    A 10 50 90

    B -120 25 200

    C 20 40 60

    The management also estimates the profits

    when choosing from the three alternatives (A,

    B, and C) under the differing probable levels of

    demand. These profits, in thousands of

    Rupees are presented in the table below:

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    Example of a Decision Tree Problem (Continued): Step 1. We start by

    drawing th

    e th

    ree decisions

    A

    B

    C

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    Ex

    ample of DecisionTree Problem (Continued): Step 2. Add ourpossible states of nature, probabilities, and payoffs

    A

    B

    C

    High demand (0.4)

    Medium demand (0.5)

    Low demand (0.1)

    Rs90k

    Rs50k

    Rs10kHigh demand (0.4)

    Medium demand (0.5)

    Low demand (0.1)

    Rs200k

    Rs25k

    -Rs120k

    High demand (0.4)

    Medium demand (0.5)

    Low demand (0.1)

    Rs60k

    Rs40k

    Rs20k

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    Example of Decision Tree Problem (Continued): Step 3. Determine

    the expected value of each decision

    High demand (0.4)

    Medium demand (0.5)

    Low demand (0.1)

    A

    Rs90k

    Rs50k

    Rs10k

    EVA=0.4(90)+0.5(50)+0.1(10)=Rs62k

    Rs62k

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    Example of Decision Tree Problem (Continued): Step 4.

    Make decision

    High demand (0.4)

    Medium demand (0.5)

    Low demand (0.1)

    High demand (0.4)

    Medium demand (0.5)

    Low demand (0.1)

    A

    B

    C

    High demand (0.4)Medium demand (0.5)

    Low demand (0.1)

    Rs90k

    Rs50k

    Rs10k

    Rs200kRs25k

    -Rs120k

    Rs60kRs40k

    Rs20k

    Rs62k

    Rs80.5k

    Rs46k

    Alternative B generates the greatest expected profit, so

    our choice is B or to construct a new facility

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    Planning Service Capacity vs. Manufacturing

    Capacity

    y Time: Goods can not be stored for lateruse and capacity must be available to

    provide a service when it is neededy Location: Service goods must be at the

    customer demand point and capacitymust be located near the customer

    yVolatility of Demand: Much greater thanin manufacturing

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    Capacity Utilization &

    Service Quality

    y Best operating point is near 70% ofcapacity from 70% to 100% of service

    capacity, what do you think happens toservice quality? It Declines Drastically.

    y If it is below 40% some of the customerswill never be served as the line build upmay be too high .